Palm 1065NA User Guide - Page 327
The desktop sync software does not respond to sync attempt, Windows XP computer
UPC - 805931035639
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TROUBLESHOOTING 14 CHAPTER want to synchronize, switch to setup mode so that you can install the software. 1 On your smartphone, press Start and select Settings. 2 Select the System tab, and then select PC Setup . 3 Select Set up my PC. 4 If you still cannot synchronize, go to palm.com/treoproumts-support for synchronization support. The desktop sync software does not respond to sync attempt As you complete the following steps, synchronize after each step. If the synchronization is successful, you do not need to complete the remaining steps. 1 Verify that the USB cable is securely connected at all points (see Setting up your computer for synchronization). 2 Make sure that all of the files you're trying to sync are closed on both your computer and your smartphone. 3 On a Windows XP computer, look for the ActiveSync icon at the top of your smartphone screen and the ActiveSync icon in the taskbar on your computer to make sure ActiveSync desktop software is running on your computer. On a Windows Vista computer, look for the connection icon at the top of your smartphone screen. If the correct icons are not displayed, do the following: Smartphone: Press Start , select Programs. and select ActiveSync . Press Menu (right softkey) and select Connections. Make sure the Synchronize all PCs using this connection box is checked, and that USB is selected from the list. Windows XP computer: Click Start > Programs > Microsoft ActiveSync. Windows Vista computer: Click Start > All Programs > Windows Mobile Device Center. 4 Do one of the following: Windows XP computer: Double-click the ActiveSync icon in your taskbar. From the File menu, select Connection Settings. Make sure the S Y N C H R O N I Z A T I O N 327