Palm 1065NA User Guide - Page 332

14 TROUBLESHOOTING CHAPTER My Today screen settings are not restored after a hard reset Settings such as the background image and plug-in choices are not backed up during synchronization, so they can't be restored after a hard reset. If you use a backup utility, you may be able to restore a backup to recover your Today screen settings and other additional info. Exchange ActiveSync (wireless synchronization) This section covers issues with direct wireless synchronization with an Exchange server. See Desktop sync software for help with synchronizing using your desktop sync software. TIP If you are synchronizing with an Exchange server and you're unable to change your lock settings, check with your system administrator to find out if a systemwide locking policy is in place. An alert tells me that the server could not be reached Your smartphone had to wait too long to connect to the Exchange server. The connection may have been lost, the server may be temporarily overloaded, or the server may have encountered an internal error. Check your Exchange server name and proxy server settings (see Setting up wireless synchronization), and try again later. An alert tells me that my account information could not be detected When you set up the Exchange server sync options, the credentials page was left blank. Correct the credentials (see Setting up wireless synchronization), or set up your smartphone to sync only with a computer, and try to sync again. An alert tells me the device timed out while waiting for credentials The Exchange server credentials screen was left open too long. Re-enter the Exchange server credentials, and try to sync again. 332 S Y N C H R O N I Z A T I O N