Panasonic AW-HE130 Operating Instructions - Page 119
IP images, For Windows, Images are not updated, For Mac OS X
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Troubleshooting (continued) IP images Symptom Cause and solution For Windows: • Is the plug-in viewer software installed. → Install the plug-in viewer software. Images are not displayed For Windows: • Is the version of DirectX 9.0c or later? → Check the version of DirectX as follows. A Select [Run] in the start menu of the computer. B Enter "dxdiag", and click the [OK] button. If the version of DirectX is earlier than 9.0c, acquire the latest version from the Microsoft website. For Windows: • If [Check for newer versions of stored pages] is not set to [Every time I visit the webpage] in the temporary Internet file settings, IP images may not appear in the Live screen. → Perform the following. A Select [Tools] - [Internet Options] in Internet Explorer. B Click the [General] tab, and click the [Settings] button under [Browsing history]. C In the [Temporary Internet Files and History Settings] dialog box, select the [Every time I visit the webpage] option under [Check for newer versions of stored pages]. D Click the [OK] button. The images are blurry • Is the focus properly adjusted? → Check the focus adjustment. Images are not updated • The images may not be updated and other problems may occur depending on your browser and its version. • The images may stop depending on the network congestion, the level of access to the unit. etc. • If the IP video settings of the unit were changed, the image display may stop temporarily. → Check the level of access to the unit, including the multi screen display, and stop any unnecessary access. Afterward, check the following. For Windows: Press the [F5] key on the computer's keyboard to request that the settings be acquired. For Mac OS X: Press the [Command] + [R] key on the computer's keyboard to request that the settings be acquired. For mobile terminals: Refresh the screen by pressing the [Refresh] button on the web browser, for example, to request that the settings be acquired. The images do not update or display properly • Perform the following to delete the temporary Internet files. For Windows: A Select [Tools] - [Internet Options] in Internet Explorer. B Click the [General] tab, and click the [Delete] button under [Browsing history]. C In the [Delete Browsing History] screen, select the [Temporary Internet Files] checkbox, and then click [Delete]. D Click the [OK] button. For Mac OS X: A Select [Safari] - [Empty Cache] in Safari. B Click [Empty] in the [Are you sure you want to empty the cache?] pop-up screen. • Reconfigure Wi-Fi settings as follows. For mobile terminals (iOS): Execute [Reset Network Settings] in [Settings] icon - [General] - [Reset], and configure new Wi-Fi settings. • The unit's ports may be filtered by the firewall or other function of the anti-virus software. → Change the HTTP port number of the unit to a port number that will not be filtered. Reference pages P - - - 119
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