HP Designjet 2000/3000cp HP DesignJet 3000/3500 CP Printer User’s Gui
HP Designjet 2000/3000cp Manual
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- HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 1
C4724A/C4723A HP DesignJet 3500/3000CP Printer 18 425 488 4998 2000 325 1584 58% 14% 20% 8% User's Guide - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 2
of Pantone. Inc. PANTONE®1 Colors generated by the HP DesignJet 3000CP/3500CP printers are four-color process simulations and may not marked with this symbol when it is necessary for you to refer the instruction manual in order to protect against damage to the product. Hazardous voltage symbol. - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 3
C4724-90051 English 1 User's Guide HP DesignJet 3500CP/ 3000CP Printer - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 4
HP DesignJet CP Ink System UV (UV Pigmented ink) n Information on using the Take up reel. The Assembly Instructions contain: Step by step instructions Take Up Reel. It also contains dis-assemble instructions and repacking instructions. The Setup Guide contains: n Detailed information on setting up - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 5
jam Solve image quality problems Interpret a front-panel message Order accessories To find any other information Go to ... •The Setup Guide. •The Setup Guide. •Page 3-2, Choosing Media in this guide. •Page 3-13, Loading Roll Media in this guide or the quick reference guide. •Page 3-20, Take Up - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 6
Guide To Your Printer 1-2 Your Printer's Main Features 1-2 Take Up Reel 1-4 Connections 1-7 Memory 1-7 Software Applications and Drivers Graphics Used in This Manual 2-15 Navigation Examples 2- Changing the Merge Setting in HP-GL/2 Settings 2-21 about Media Types 3-3 Supported Media Types 3-4 Using - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 7
Reel =on) 3-46 Working with Ink Systems 4-1 About the Ink System 4-2 The HP DesignJet CP Ink Systems 4-2 Main Features of the HP DesignJet CP Ink System 4-2 What is an Ink System? 4-3 How to Identify the HP DesignJet CP Ink System UV Components 4-4 Identifying the Ink System in the Printer 4-4 When - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 8
Used Ink Systems 4-24 Handle the Ink Systems with Care 4-24 Storing the Ink System in the HP DesignJet CP Ink System Storage Container 4-25 Removing the Ink System from the HP DesignJet CP Ink System Storage Container 4-29 Controlling the Page Format 5-1 Page Format 5-2 Do You Need to Adjust - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 9
(Merge) 6-9 Printing Color Images in Monochrome 6-10 Switching between Color and Monochrome 6-11 Printing Speeds and Print Quality 6-12 Print mode settings 6-14 Changing the print mode 6-16 Table of Contents Managing Your Prints 7-1 Managing Pages Currently being Printed or Drying 7-2 Cancelling a - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 10
Turning on the Take Up Reel 8-12 Improving Throughput in the HP DesignJet 3500CP printer 8-14 Controlling Image Quality 9-1 Selecting the Ink Emulation and UV Ink Sysytems 9-3 Performing a Image Quality Test 9-4 Servicing the Printheads 9-5 Aligning Printheads 9-5 Refilling Printheads 9-5 Checking - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 11
Table of Contents Troubleshooting 11-1 A Note About Troubleshooting 11-2 Where to Find Help in Solving Problems 11-3 Finding the Source of Your Problem 11-4 Solving Image-Quality Problems 11-5 How to Proceed with the Image Quality Print Diagnosis 11-5 If the Color is Not as Expected 11-6 Some - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 12
a Different Print than the One You were Expecting 11-50 Solving Front-Panel Problems 11-51 If the Replace Ink System Key Does Not Work 11-51 If Memory/Data Was Lost" Message Is Displayed 11-52 Take Up Reel problems 11-53 Solving Miscellaneous Problems 11-54 If the Printer does not Print 11-54 If the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 13
Compatibility (EMC) 13-12 VCCI Class A and class B (Japan) 13-15 Declaration of Conformity 13-16 Declaration of Conformity 13-17 Ordering Accessories 13-18 HP-GL/2 and HP RTL Programming Information 13-21 How to Order Supplies and Accessories 13-21 Glossary G-1 Index I-1 Table of Contents xi - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 14
Table of Contents xii - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 15
Welcome 1 1 1 A Five-Minute Guide To Your Printer 1-2 Front View of Printer 1-9 Rear View of printer 1-10 1-1 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 16
Welcome A Five-Minute Guide To Your Printer A Five-Minute Guide To Your Printer 3500CP Only Your prints. s Able to print onto media up to 54 inches (137 cms) wide. s A choice of HP media designed to provide the best image quality with your printer. s An easy-to-use front-panel interface with - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 17
Welcome A Five-Minute Guide To Your Printer The HP DesignJet CP Ink Systems There are two HP DesignJet CP Ink Systems designed together with your HP DesignJet 3500CP or 3000CP printer. Both Ink Systems include three-components; printhead, printhead cleaner and ink cartridge to provide large-capacity - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 18
Welcome A Five-Minute Guide To Your Printer Take Up Reel The Take Up Reel consists of the left and right hand assemblies, sensor assembly, spindle assembly, core tube and a - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 19
Color Calibration Welcome A Five-Minute Guide To Your Printer Automatic color calibration improves color consistency between prints. The printer prints a test target image and measures the image color with a sensor to - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 20
on Hewlett-Packard media, see pages 3-4 of this manual and the Media Guide for the HP DesignJet CP Printers provided with your printer. The following media types are supported for HP DesignJet CP Ink UV (UVPigmented Ink) s HP Heavyweight Coated paper s Opaque Vinyl User Interface The printer - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 21
3500CP Only 3000CP Only 3500CP Only 3000CP Only Connections Welcome A Five-Minute Guide To Your Printer The 3500CP printer comes with an HP JetDirect network interface card, for LAN connections, as well as a parallel interface for a direct connection to your computer. See the Setup Guide for - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 22
3500CP printer: s HP DesignJet PostScript® drivers for Macintosh® (QuickDraw™) s HP DesignJet PostScript® drivers for Microsoft® Windows™ applications s AutoCAD Drivers for DOS and Windows Two types of drivers are supplied with the 3000CP printer: s HP-GL/2 Windows Drivers s AutoCAD Drivers for DOS - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 23
Front View of Printer Welcome A Five-Minute Guide To Your Printer Window Ink Cartridges (inside) Roll Cover 4+2+'+' /=1==3056650''74/'9''m/'11/125m37m70m2mmmm Printheads (inside) Front Panel Display Front Panel Standby Switch Printhead Cleaners (inside) - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 24
Welcome A Five-Minute Guide To Your Printer Rear View of printer Parallel Interface Pocket for Quick Reference Guide and Media Knife Slots for upgrades Network Interface Handles for lifting during assembly of the printer Power Switch Socket for power cord 1-10 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 25
the Current Configuration 2-7 Entering the Menu System 2-8 Printing the Menus 2-9 Printing Other Internal Prints 2-12 Navigating the Menu System 2-14 Menu Graphics Used in This Manual 2-15 Navigation Examples 2-16 Other Types of Front-Panel Display Information 2-28 2-1 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 26
Using the Front Panel The Front Panel The Front Panel The front panel of the printer is made up of four functional areas as shown below: Display Section Cancel Form Feed and Cut Replace Ink System Action Keys Previous Receiving Print Current Configuration (Press both Keys) Enter Pause - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 27
respond to messages. see chapter 12, FrontPanel Messages, for detailed descriptions for error and status messages. Later sections of this chapter give detailed instructions for using the display keys to navigate the menu system and select menu options, as well as other uses of the display keys. 2-3 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 28
Using the Front Panel The Front Panel Action Keys The action keys let you: s cancel the current printer operation (Cancel). s advance and cut media (Form Feed and Cut). s replace ink system components (Replace Ink System). s pause the printer (Pause). Cancel Form Feed and Cut Replace Ink System - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 29
status lights provide status information about the current configuration and state of the printer. These lights are described later in this manual Receiving NOTE Pause Color Mono Photo Productivity Economy Print Mode Status Lights C4704031 In most cases, settings in your application software - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 30
as receipt of a file. NOTE Standby switch C4704131a You can manually place the printer in standby mode by pressing the Standby switch when the printer is in normal operating mode. When you manually put the printer in standby mode, it will not "wake up" - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 31
Printing the Current Configuration Using the Front Panel Printing the Current Configuration The display section is used for setting the printer's configuration. You can print out a report showing the printer's current configuration by following the steps below. 1 Make sure that media is loaded. - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 32
Using the Front Panel Entering the Menu System Entering the Menu System 1 Make sure a status screen is displayed, as shown in the example below: STATUS Ready 2 Press the Enter key. C4704034 Either the SHORT MENUS screen SHORT MENUS Queueing & Nesting C4704008 or the FULL MENUS screen: Only - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 33
Printing the Menus Using the Front Panel Printing the Menus NOTE You can see the complete menu structure available on the printer by printing the Front-Panel Menus print. To help understand the menu structure and its navigation, print it now: The Menus print is printed in the size specified in - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 34
Using the Front Panel Printing the Menus c Press Enter. d Press ↓ or ↑ until Menu is displayed. 3500CP Only INTERNAL PRINTS Menu C4704034 e Press Enter. The printer prints a menu tree of the entire front-panel menu structure. The Receiving light flashes while the file is being processed, and - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 35
3000CP Only Using the Front Panel Printing the Menus Look at the Front-Panel Menus print. menu options. 6 contains the lowest level menu options. 1 2 3 4 5 6 C4704005 Row associated with first level menu (HP-GL/2). Area expanded for use in the navigation example in this chapter. 2-11 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 36
and downloaded) with a printed sample of each font. HP-GL/2 config The HP-GL/2 Configuration print shows the current settings for the printer has image quality problems, and if problems exist, help determine the cause of image quality problems see chapter 11, Troubleshooting, for more information - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 37
are located under the Internal Prints menu: s PostScript demo s PostScript config s PostScript fonts s HP-GL/2 config s Usage report print s Menu print s HP-GL/2 Palette print The following internal prints are located under the Service Tests option in the Utilities menu: s Image Quality print - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 38
Using the Front Panel Navigating the Menu System Navigating the Menu System Once in the first-level menu, you can navigate the menu system using the display keys. Press Previous to display the previous menu level, without changing any menu selections (equivalent to moving left [←]1 one column in - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 39
the end of this chapter, there are some examples of navigating the menu system, showing all the menu displays available. In the rest of this manual, a menu graphic is displayed in the left margin when you need to use the menu system. This menu graphic gives a concise explanation of how to - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 40
Using the Front Panel Navigation Examples Navigation Examples Use the following examples to practice navigating the menu system. All examples assume that you have entered the menu system from the STATUS screen shown below. STATUS Ready C4704034 Selecting the Full Menu Mode x Make sure the STATUS - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 41
4 Press Enter. Using the Front Panel Navigation Examples MENU MODE Short* 5 Press ↓. C4704034 MENU MODE Full 6 Press Enter. C4704034 UTILITIES Menu mode=Full → 7 Press Previous. C4704034 FULL MENUS Utilities → C4704034 8 Press Previous again to return to the STATUS screen in the front- - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 42
in the Image Quality menu. The colored arrows on the excerpt from the Front-Panel Menus print on page 2-20 correspond to the numbered instructions. From the previous example, you should now have the STATUS screen displayed on the front panel, with FULL MENUS mode selected. STATUS Ready C4704034 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 43
Using the Front Panel Navigation Examples 5 Press the Enter key to select the option and move to the Color calibration third-level menu. The option currently selected is displayed with a *. COLOR CALIBRATION On* C4704034 6 Change the displayed option by pressing the ↓ or the ↑ key. COLOR - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 44
with a *. 1 ↓ ↓ FULL MENUS Image quality→ 8← 2→ Ink emul.= 3↓ Color Calib.= → 7← EuroScale* TOYO Enhanced Native SWOP 4→ On* Now Off 5↑↓ 6↵ Printhead service= Check=Frequency→ Refill Now Align Now C4704040 NOTE A → character in a menu option box indicates that a lower level of menu is - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 45
/2 Settings In this example, you will change the Merge setting in the HP-GL/2 Settings. The colored arrows on the excerpt of the Front-Panel Menus print on the next page correspond to the numbered instructions. You should now have the STATUS screen displayed on the front panel, with FULL MENUS mode - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 46
On C4704034 7 Press the Enter key to set Merge equal to the new displayed value. You will be returned to the Merge second-level menu. HP-GL/2 Merge=On → C4704034 8 To exit the menu system, press the Previous key twice. STATUS Ready C4704034 2-22 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 47
the menu system and repeat steps 1 to 4, you will see the option that you selected displayed with a *. 1 FULL MENUS HP-GL/2 Settings → 8← 2→ Palette= 3↓ Merge= → 4← Define Palette= Software* Palette A Palette B Factory 4→ Off* On 5↑↓ 6↵ Palette A Palette B Factory C4704009 A → character in - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 48
Using the Front Panel Navigation Examples Changing Margins This example shows how to adjust the page margins. x Make sure the STATUS display level is shown on the front panel: STATUS Ready C4704034 1 Enter the menu system by pressing the Enter key. FULL MENUS Queueing & Nesting C4704034 Either the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 49
5 Press the Enter key to display the MARGINS menu. Using the Front Panel Navigation Examples MARGINS Extended* C4704034 6 Use the ↑ and ↓ keys to display the available options and, when the desired option is displayed, press the Enter key to select it as the setting for Margins. 7 To exit the menu - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 50
Using the Front Panel Navigation Examples Changing the Drying Time This example adjusts the drying time, a setting used to suit different environmental conditions, in the DRYING TIME menu. The printer must be in full menu mode for this example. x Make sure the STATUS display level is shown on the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 51
5 Press the Enter key to display the DRYING TIME menu. Using the Front Panel Navigation Examples DRYING TIME Automatic* C4704034 6 Use the ↑ and ↓ keys to display the available options and, when the desired option is displayed, press the Enter key to select it as the setting for Drying time. 7 To - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 52
Using the Front Panel Other Types of Front-Panel Display Information Other Types of Front-Panel Display Information Other types of messages are also displayed in the front panel, such as those displayed for selecting media type during media loading: FULL MENUS Ink level Full menu mode SELECT - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 53
Working with Media 1 3 3 Choosing Media 3-2 Using the Ink System UV Outside 3-5 Handling Your Media 3-12 Loading Roll Media 3-13 Take Up Reel loading 3-20 Unloading Media from the Take Up Reel 3-27 Removing a Roll from the Printer 3-31 Installing a New Roll into the Printer 3-33 Changing the Core - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 54
trouble-free performance and optimal image quality. For detailed information on Hewlett-Packard media, see page 3-4, Supported Media Types, and the HP DesignJet Papers and Films catalog supplied with the printer. HP Media Guide for the HP DesignJet CP Printers provided with your printer. HP has not - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 55
software or from the printer's front panel (software driver settings override any print-quality settings made on the DesignJet Papers and Films catalog which gives ordering details for Hewlett-Packard media supplies. To get the latest version of this document, contact your local HP Sales and Support - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 56
:To order the above media types see page 3-8, HP Commercial Names of Media Types and the pamphlet Media Guide for the HP DesignJet printers. From time to time, new media types may become available. For up-to-date information, please contact your HP dealer or local HP Sales and Support Office. 3-4 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 57
Using the Ink System UV Outside Using the Ink System UV Outside Laminating the Media after Printing NOTE After you have printed a file using the HP DesignJet CP Ink System UV on 3M™ Changeable Opaque Imaging Media 8522CP and before displaying the print outdoors, it must be laminated with one of - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 58
Working with Media Using the Ink System UV Outside Installing the Final Print Recommendations to Follow When Installing the Final Print Follow these recommendations when the final print is to be displayed outdoors: s Installation temperatures Final graphic installation temperature should range - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 59
CAUTION Working with Media Using the Ink System UV Outside Always apply the final print to the surface by hand or using a squeegee with a low friction paper sleeve. 1 Position the final print on the surface. Measure the final print placement relative to the sides of the substrate. 2 Tape the full - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 60
Types The following table lists the common and HP commercial names of the media types supported by your printer. Media Type on the Front previous HP DesignJet printer models and inks. Make sure your media is designed for HP DesignJet CP Ink Systems. See the Media Guide for the HP DesignJet CP - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 61
Media Types The following table lists the physical characteristics of the different supported media types. Media Type on the Front-panel Display Coated paper the above media types see page 3-8, HP Commercial Names of Media Types and the pamphlet Media Guide for the HP DesignJet printers. 3-9 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 62
Working with Media Media Types Combinations of Media Type and Print Mode The table below shows possible combinations of media type and print quality. Media Type on the Print Quality Front-Panel Display (Set either on the Front Panel or in the Software) Economy Productivity Photoa Coated paper - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 63
Working with Media Using Coated Paper and Heavy Coated Paper with Productivity Mode Using Coated Paper and Heavy Coated Paper with Productivity Mode You should always select the media type in the front-panel menu that matches the media type you have loaded in the printer, with the following one - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 64
Working with Media Handling Your Media Handling Your Media s Handle film and glossy media by the edges or wear cotton gloves. Skin oils can interact with the ink and cause it to smear. s Although the standard ink systems supplied with this printer have excellent lightfastness, colors will eventually - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 65
. 1 Check the leading edge as it unwinds from the spool. If it is not evenly cut or if it is skewed (not perpendicular to the guides), continue with the next procedure. If the media is cut correctly go to step 3. The knife used in the next step is sharp. Be sure - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 66
Working with Media Loading Roll Media NOTE:Make sure the media lever is in the raised position. 3 Open the roll cover and pull out the media. 42'' + + + /=1==3056650''74/'9''m/'11/125m37m702mmmmm 4 Position the media. 40 - 45 cm 12'' / 305mm C472330a 3-14 C472370 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 67
5 Insert the media into the printer. Working with Media Loading Roll Media C472371 6 When the media is fed into the printer as far possible the media button light comes on. The front panel displays: Press Load Button to continue C4704034 7 Make sure the media is aligned with dashed line as shown - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 68
Working with Media Loading Roll Media 8 Press the media button and the media will be fed into the printer. C472353 9 Press the ↓ key next to the front-panel display to indicate you are loading a roll. Previous Sheet load ---------> Roll load Enter C4704029 10 Use the ↑ and ↓ keys until the display - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 69
Working with Media Loading Roll Media 11 Align the media. a When the front panel displays "Lower Lever". Lower the media lever. Lower Lever C4704034 C4704130 b Wind the media stop in the direction of the arrow shown below. This is to take up any slack in the roll before aligning the media. roll - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 70
Working with Media Loading Roll Media d Take hold of the edges of the media now extending from the exit slot and pull the media toward you until taut. Then align the left and right edges of the media, so that they are flush with the edges of the roll. Impom iIomitpruoymui iIomitpruoymui e When - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 71
Working with Media Loading Roll Media 13 When you close the roll cover you have two options, depending on the status of the Take Up Reel a If the Take Up Reel is turned off the printer is now ready to print. NOTE:If you want to turn on the Take Up Reel, see page 8-12, Turning on the Take Up Reel. b - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 72
Working with Media Take Up Reel loading Take Up Reel loading CAUTION To start this procedure you need to have a roll of media installed into the printer see page 3-33, Installing a New Roll into the Printer and Loading Roll Media 3-13. Using Back-lit media with a separate slip sheet is not - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 73
core must be positioned on the spindle so that the media is in the center, between the media guides. Adjust the media guides as shown below. The media guides may be slightly stiff on the spindle, you may have to use both hands. C472366 4 When the adjustment is made, pull the adjustment levers - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 74
Working with Media Take Up Reel loading 5 Pull the media down taut to the position shown below. Do not attempt to pull more media from the printer, if you need more media use the front panel. C472334 3-22 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 75
Working with Media Take Up Reel loading 6 Use a small amount of sticky tape (see note below) to attach the media to the core. Use three strips, one at each side of the media and one in the middle. Stick the middle one first. NOTE:Use only tape which will not tear the media when it is removed later. - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 76
Working with Media Take Up Reel loading 8 Important: Press the media wind button on the Take Up Reel panel indicated below to wind the media once around the core. Media wind button C472337 3-24 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 77
Working with Media Take Up Reel loading 9 Press the ↓ button on the front panel to advance some more media, advance about the amount shown below to enable you to insert the Media Weight It is important that the Media Weight is the same width as the media you are using. By matching color coded - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 78
Working with Media Take Up Reel loading 11 Press Previous or Enter. The front panel displays: Ready C4704034 NOTE:When the Take Up Reel is in operation it is important to ensure that the Take Up Reel sensor is not blocked. 12 Shown below is how the printer should look when it is in operation. As - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 79
Working with Media Unloading Media from the Take Up Reel Unloading Media from the Take Up Reel To remove media from the printer see page 3-31, Removing a Roll from the Printer. To unload roll media from the Take Up Reel perform the following procedure. NOTE:Before unloading media ensure the ink is - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 80
Working with Media Unloading Media from the Take Up Reel 3 The front panel displays: Remove Media Weight Continue-----------> C4704016 4 Press continue. 5 Press the media wind button shown below to wind the media hanging down onto the Take Up Reel. The front panel displays: Wind the Take Up Reel - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 81
Working with Media Unloading Media from the Take Up Reel 8 Slide open the spindle lock on the right hand side of the Take Up Reel. Spindle lock C472358 9 Remove the Take Up Reel spindle. A B C473449a 3-29 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 82
Working with Media Unloading Media from the Take Up Reel 10 Remove the Take Up Core from the Take Up Reel spindle. Take Up Reel spindle Media guide Take Up Core (with media) C472350c To remove roll media from the printer perform the following procedure. 3-30 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 83
Working with Media Removing a Roll from the Printer Removing a Roll from the Printer To unload media from the Take Up Reel see page 3-27, Unloading Media from the Take Up Reel. 1 If the media button light is off, press Form Feed and Cut on the front panel. 2 If the media button light is on, press - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 84
Working with Media Removing a Roll from the Printer 5 Remove the old roll by pulling firmly on each end of the spindle, A then B. 12'' / 305mm A 4+2+'+' /=1==3056650''74/'9''m/'11/125m37m70m2mmmm B C4723121 6 Rest the old roll upright on the floor so that the media stop (A) is on top. Pull out - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 85
/=1==3056650''74/'9''m/'11/125m37m70m2mmmm B C4723118 2 Remove the new roll from its wrapping. 3 HP Heavyweight Coated Paper is the only media that is compatible with both the HP DesignJet CP Ink System and the HP DesignJet CP Ink System UV. Therefore, if you have changed the Ink System and the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 86
Working with Media Installing a New Roll into the Printer 4 Place the spindle vertically on the floor, with the media stop at the bottom. Remove the end cap from the top of the spindle, and slide the new roll onto the spindle. The leading edge of the media must wind clockwise as shown below. 5 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 87
Working with Media Installing a New Roll into the Printer 7 Insert the spindle so that the large media stop (A) is to the right and the small endcap (B) to the left. Push in firmly on both ends. Make sure the media remains flush against the media stop. 12'' / 305mm A 44+2+2+'++''+'/=/1==1=30== - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 88
Working with Media Changing the Core Tube on the Take Up Reel Changing the Core Tube on the Take Up Reel The Core tube on the Take Up Reel must be the same width as the media you are using. To change the core perform the following procedure. 1 Slide open the spindle lock on the right hand side of - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 89
the old Take Up Core. 5 Install the new Core you have chosen onto the spindle and re-install the left hand guide assembly. NOTE:You can also use an empty cardboard tube to replace the plastic Take Up Core that was supplied with your printer. It is - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 90
the Take Up Reel Alternatively you can use an empty media cardboard core. NOTE:Ensure the Take Up Core is pushed firmly into both media guides. NOTE:If you want to use a three inch cardboard core then use the 3 inch core adaptors shown below. Take Up Reel spindle Right hand media - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 91
Working with Media Changing the Core Tube on the Take Up Reel 6 Install the Take Up Reel spindle into the printer by pushing firmly on each end of the spindle, A then B. B 42'' / + + + =1=30=6565'07'/4'9'm'/'11/1m523m770m2mmmm A 12'' / 305mm C472349b 7 Slide shut the spindle lock on the right- - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 92
Working with Media Loading sheet media Loading sheet media Which edge first? You can load a sheet in either portrait or landscape orientation. Unless using the Rotate option (see page 5-15, Rotating an Image), load the sheet in the same orientation as you have specified in your software. If - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 93
Working with Media Loading sheet media 3 Holding the media at its sides, align the right edge with the perforated line on the entry platen. When the media is fed into the printer as far possible the media button light comes on. 12'' / 305mm 4+2+'+' /=1==3056650''74/'9''m/'11/125m37m70m2mmmm - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 94
Working with Media Loading sheet media 6 Using the ↑ and ↓ keys until the display shows the type of media you are loading*. Then press the Enter key. Previous SELECT MEDIA Coated paper Enter C4704030 *For information on media types, see page 3-2, Choosing Media. 7 The printer moves the sheet in and - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 95
Working with Media Unloading Sheet Media Unloading Sheet Media 1 Wait until the appropriate drying time has passed (see page 3-45, Drying Time (Take Up Reel =off)). No drying time is necessary for some combinations of media types and print modes). 2 Press the Form Feed and Cut button Cancel Form - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 96
Working with Media Unloading Sheet Media Device Setup Compensating for Badly Cut Media Skew tolerance Full menu mode only Default: Off If media is persistently difficult to load, it could be an indication that it has been cut unevenly, with the media width on the leading edge different to that - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 97
through the front-panel menus. In almost all situations, the Automatic setting will provide excellent results. CAUTION Drying time setting Automatic* Manual None Result The printer automatically adjusts the drying time for the current humidity and temperature. You can specify the drying time - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 98
Time. There are three settings to Drying Time: None This setting means there is no delay to the printing process. Hewlett-Packard has tested the HP media range in different environmental conditions. The table below shows media which may need drying time and what conditions are required to avoid it - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 99
time to prints operate the printer under the following environmental conditions: HP Media Type High-gloss photo Semi-gloss photo Imaging film-backlit Width Max.% Relative Humidity 50 50 40 Max. Temperature 0C 30 30 35 Manual In this mode you can override the amount of time that the printer has - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 100
Working with Media Drying time (Take Up Reel =on) 3-48 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 101
Working with Ink Systems 1 4 4 About the Ink System 4-2 Monitoring the Ink Level 4-9 Removing and Replacing Ink Systems 4-11 After replacing the Ink System 4-23 Removing and Storing Partially Used Ink Systems 4-24 Storing the Ink System in the HP DesignJet CP Ink System Storage Container 4-25 4-1 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 102
careful when installing and storing ink systems, never mix ink system components. Main Features of the HP DesignJet CP Ink System Designed with the HP DesignJet 3500CP and 3000CP printers the HP DesignJet CP Ink System (Imaging Ink) delivers clear, sharp, brilliant photo-quality images with precise - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 103
What is an Ink System? Working with Ink Systems About the Ink System In each of the four ink systems, there are three separate components that work together. The components of each ink system are color-coded to help you install them correctly. Printhead Ink Cartridge Printhead Cleaner C4704144 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 104
CP Ink System. To help you easily identify the UV Ink System each component is marked with the following symbol after the name HP DesignJet CP Ink System UV: C6240008a Be sure to check all components; printhead, printhead cleaner and ink cartridge for this symbol. Additionally, you can also - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 105
Working with Ink Systems About the Ink System When Does the Ink System Refill the Printheads? Normally the printheads are refilled when a print has been finished. If you are printing an image with a high ink density which is larger than E/A0, the printer may stop during the print to refill. The - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 106
to refill the printheads. If you are experiencing this problem you can change the way the printer refills. Your in the front panel. These options may be supported for other types of media by your RIP for the HP Media range. The printer chooses the refill type depending on the HP Media you are - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 107
Working with Ink Systems About the Ink System Media for Imaging Ink Economy Productivit y Photo Coated Heavy Coated B B A B A A Imaging Film-Backlit High Gloss Film Semi-Gloss Photo High-Gloss Photo Opaque Vinyl A A A B B B B B B B B B C C C Media for UV ink Economy - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 108
a very large (long axis) or dense print that may require more ink than the minimum volume in the printhead. Select Refill in the Printhead service menu. Refill causes the printer to refill all four printheads immediately. If a file is being printed when you select Refill, the printer waits for - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 109
Monitoring the Ink Level Working with Ink Systems Monitoring the Ink Level FULL MENUS Ink Level → You can monitor how much ink you have remaining in each ink cartridge by selecting the Ink level display in the front-panel menu. The display provides an indication of how much ink is remaining in - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 110
Working with Ink Systems Monitoring the Ink Level When should I Replace an Ink System? You should replace an ink system when prompted by the printer. When the printer runs out of one or more colors of ink, the printer displays the following message on the front panel. NOTE Out of ink C4723036A - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 111
Working with Ink Systems Removing and Replacing Ink Systems Removing and Replacing Ink Systems NOTE:It very important that you do not mix ink systems up. The UV ink systems and other non-UV ink systems are not compatible. Contamination of one ink system with the other will result in you having to - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 112
Ink Systems IMPORTANT CAUTION To get the best images from your HP DesignJet CP Ink Systems always follow these important rules: s Change mixed ink components have been replaced. See page 11-31, Solving Ink System Problems for more information. s Install all three components of the ink system by the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 113
open the window before the "Open window to access printheads" message is displayed. Follow the instructions in the front-panel display. If there are any problems during the installation, the printer will give you instructions in the front-panel display. Descriptions of all front-panel messages and - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 114
Working with Ink Systems Replace the Ink System After you open the window, the printer will display the following message on the front panel. Blinking indicators show which printheads must be replaced. In the following example, the yellow printhead needs to be replaced. Replace printhead(s) Yellow - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 115
Working with Ink Systems Replace the Ink System 4 Insert the printhead into the stall with the color dot that matches the color of the printhead label. Press down lightly and push the printhead away from you (toward the back of the cradle) until it snaps into place as shown below. NOTE:The printhead - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 116
Working with Ink Systems Replace the Ink System 2 Removing and Replacing the Printhead Cleaner WARNING When you open the right door of the printer, the printhead cleaners move to the opening in the printer for replacement. Keep hands clear of the opening until the printhead cleaners stop moving. 1 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 117
Working with Ink Systems Replace the Ink System 2 Press down on the printhead cleaner handle and pull it out of the printer. Discard the used printhead cleaner. C4707138 3 Insert the new printhead cleaner into the matching color-coded slot in the printer. C4704139 4 Repeat steps 2 and 3 for any - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 118
Working with Ink Systems Replace the Ink System 5 Close the right door on the printer. C4704107 The front panel will display the message "Open left door to access ink cartrg.". Continue with the next procedure, Removing and Replacing the Ink Cartridges. 4-18 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 119
Working with Ink Systems Replace the Ink System 3 Removing and Replacing the Ink Cartridges 1 Open the left door on the printer. C4704108 After you open the left door, the printer displays the message shown below on the front panel. The blinking indicator shows which ink cartridge must be replaced - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 120
Working with Ink Systems Replace the Ink System 2 While pressing down on the quick-release button (1), unplug the ink cartridge tube by pulling the tube connector away from the printer (2). 1 2 1 CAUTION 2 C4704113 Never pull the ink cartridge out by the tube or connector. This may cause the ink - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 121
Working with Ink Systems Replace the Ink System 4 Insert the new ink cartridge into the slot in the printer, making sure that you match the color of the ink cartridge with the color code on the printer. C4704142 5 Plug the valve on the ink cartridge tube into the connector on the printer making sure - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 122
If any components have been installed incorrectly, the front panel will prompt you Installed Incorrectly to take the appropriate action to correct the problem. See chapter 12, Front-Panel Messages, for information about any messages that are displayed in the front panel. Next Step Go to After - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 123
closed after you replace ink system components. The printer will not print while these are open. NOTE:If after installing the ink systems you experience problems see page 11-31, Solving Ink System - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 124
to replace these colors with new ones before starting to print and store them in the HP DesignJet CP Ink System Storage Container. If you need to change from the HP DesignJet CP Ink System (Imaging ink) to the HP DesignJet CP Ink System UV (UV Pigmented ink) or vice versa, you will need to store - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 125
CAUTION Working with Ink Systems Removing and Storing Partially Used Ink Systems Storing the Ink System in the HP DesignJet CP Ink System Storage Container Additional HP DesignJet CP Ink System Storage Containers can be purchased separately through your Hewlett-Packard dealer. Refer to page 13-18, - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 126
upwards so that it "clicks" into the stored position. The lever arms also prevents installing the printheads and printhead cleaners into the HP DesignJet CP Ink System Storage Container in the wrong sequence. This will prevent inadvertent damage to the printheads. 6 Repeat steps 4 and 5 for the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 127
it "clicks" into place. C6240004 9 Repeat steps 7 and 8 for the three remaining color printheads in the Ink System. 10 Put the top cover onto the HP DesignJet CP Ink System Storage Container and raise the two lock-arms to the locked position. 4-27 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 128
Working with Ink Systems Removing and Storing Partially Used Ink Systems NOTE You can store the HP DesignJet CP Ink System UV (UV Pigmented ink) printheads and printhead cleaners in the storage container for up to six weeks without affecting the Outdoor Durability - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 129
CP Ink System Storage Container The sequence in which the printhead and printhead cleaner are removed from the HP DesignJet CP Ink System Storage Container is very important to prevent printhead damage. Always follow the sequence in the procedure given below. 1 Lower the two cover - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 130
lightly on the printhead and pull it toward you, removing it from the stall. C6240006 3 Repeat step 2 for the three remaining color printheads in the HP DesignJet CP Ink System Storage Container. 4 Pull the lever arm up and towards you. Press down on the printhead cleaner handle and pull it out of - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 131
Controlling the Page Format 1 5 5 Page Format 5-2 Page Size and Accuracy 5-8 Selecting the Ink Emulation Mode 5-11 Adjusting Margins for Roll and Sheet Media 5-12 Rotating an Image 5-15 Printing a Mirror Image 5-19 Changing the Scale of a Printed Image 5-20 5-1 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 132
Controlling the Page Format Page Format Page Format This chapter explains how to make sure that the printer produces your print in the page format you want. Page Size Margin Printing area Inked area C4704042 5-2 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 133
Page size NOTE Margins Printing area Inked area Controlling the Page Format Page Format Page size can be specified from the front panel or in the software, where it may be called "Page Size", "Media Size", "Paper Size" etc., and where the options include, for example, ISO A3, ANSI Letter, Custom, - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 134
the PS Scale→Fit to page feature. See page 5-20, Changing the Scale of a Printed Image. s When you are not using one of the HP DesignJet PostScript drivers supplied with your printer; for example, if you are sending a PostScript file from a UNIX application. s When you want to save media by printing - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 135
settings have no effect on PostScript files that already contain page-size information, which includes all PostScript files sent using one of the HP DesignJet PostScript drivers supplied with this printer. If you are using the front-panel PS Scale→Fit to page option, then the printer uses the page - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 136
is the inked area plus margins. For a definition of "inked area", see page 5-3. The printer looks to the print you have sent for a page size instruction. If it is present the printer uses this. If not, the printed page size is the inked area plus margins. Best ISO A ISO A0/A1 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 137
Page Size and Clipped Images Controlling the Page Format Page Format If you specify in your software a page size that is larger than the media size loaded in the printer, the printer will still print what it can, but may clip your image. A2 media in printer Clipped Area C4704049 A1 page size in - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 138
Controlling the Page Format Page Size and Accuracy Page Size and Accuracy DEVICE SETUP Pg.Acc=Optimized Full menu mode Default: Optimized* The printer dynamically modifies the advance of the media, to achieve the best image print, depending on the printheads installed in the printer and the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 139
Controlling the Page Format Page Size and Accuracy The "Optimized" option means the printer will calculate the media advance dynamically depending on: s the printheads s the use of each printhead This selection will give best possible print quality, but page lengths may change between two or more - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 140
Controlling the Page Format Page Size and Accuracy 5 With the "Page Accuracy" menu still selected, scroll through the menu until "Maximum" is displayed. Press Enter to access this menu. Page Accuracy Maximum C4704034 By selecting this option, the printer will advance media without any dependence on - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 141
printing standards. The selections are: s Native - No ink emulation, uses HP DesignJet CP CMYK Ink settings. s SWOP - U.S. Specification for Web Offset Printing will printed without adjustment unless they are likely to cause printing problems, in which case they will be adjusted to safer values. - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 142
Controlling the Page Format Adjusting Margins for Roll and Sheet Media Adjusting Margins for Roll and Sheet Media Page format Margins Full menu mode Default: Extended Affects next file Besides nesting and setting the page size, you can also change the margin settings and expand the printing area - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 143
page 9-6, Checking Printheads, for more information on this feature. If you select Smaller Margins with PostScript files, the printer uses the Normal margin settings. The HP PostScript printer drivers provided with your printer use Extended margins only. The setting in your - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 144
the current page. When the next file begins, the printer cuts the media again to give this page the narrow margin. Print Margins using the HP DesignJet CP UV Ink System When printing with the media selection UV Opaque vinyl, with extended or normal margins selected, the leading edge margin will - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 145
format / Rotate option in the front panel if: s The file is an RTL/HP-GL/2 file and Queueing and Nesting are off (see page 7- 11, Avoiding Media s The file is a PostScript file (3500CP only) s The file is an RTL/HP-GL/2 file and the file contains no raster data. Page format Rotate All menu modes - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 146
.) 0° 90° 180° 270° C4704044 The front panel's Rotate setting has no effect on PostScript files printed on sheet media. Use the settings in the PostScript driver to select rotation. 5-16 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 147
mm This prevents the larger margins resulting from the rotation from encroaching on the image. X + 12 + 12 mm X C4704050 s The rotate setting in your printer driver overrides the rotate setting in the front panel. 5-17 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 148
Controlling the Page Format Rotating an Image For Non-PostScript Files s The printer adds the rotation setting to any rotation angle you specify in your software. For example: For software applications which, like the printer, rotate counter-clockwise the result is the sum of the rotation selected - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 149
Printing a Mirror Image Controlling the Page Format Printing a Mirror Image Page format Mirroring Full menu mode Default: Off Affects current print Resets after power off If you are using clear imaging media, sometimes called backlit. You may want to print a mirror image of your print. So that - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 150
's front panel by using the PS scale option, accessed from the Page format menu. The PS scale feature is useful: s If your software does not support large formats. s If your file is too large for the printer's memory, and you reduce the page size in your software and then scale it - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 151
Fit To Page Controlling the Page Format Changing the Scale of a Printed Image The Fit to page setting adjusts the image size to the page size selected for your printer. For example, If you have selected ISO A2 as the page size and you print an A4-size image, it will be enlarged to fit the A2 page. - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 152
Controlling the Page Format Changing the Scale of a Printed Image 5-22 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 153
Controlling the Overall appearance of a Print 6 6 Ways of Controlling the Print's Appearance 6-2 Changing Pen Widths and Colors Using the Internal Palettes 6-3 Changing the Treatment of Overlapping Lines (Merge) 6-9 Printing Color Images in Monochrome 6-10 Printing Speeds and Print Quality 6-12 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 154
of the Print Using the Front Panel? By default, the printer looks to your software to provide information on all the above attributes. However, your driver or application may not provide these controls or you may want to experiment with various effects, or try a temporary change, without the need to - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 155
Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes Changing Pen Widths and Colors Using the Internal Palettes The "pens" discussed throughout this chapter are the "conceptual" pens in a software palette, rather than the printer's physical - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 156
-GL/2 SETTINGS and choose the palette you want. The following table describes the palette choices. Palette HP-GL/2 SETTINGS Software Palette= Full menu mode Default: Software Palette A Palette B Factory Comments The printer looks to your software for pen settings and ignores all - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 157
Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes Viewing Current Config. Settings 1 Make sure either a roll or a sheet of media is loaded. 2 Make sure that the front-panel Color/Mono switch is set to Color. 3 Print the Current Configuration - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 158
To print the Palette, go to the INTERNAL PRINTS menu and choose HP-GL/2 Palette. INTERNAL PRINTS HP-GL/2 Palette All menu modes In the Palette print, there are many more colors and, as long as you are using the correct driver, the printer will reproduce these colors by an appropriate mix of inks - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 159
Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes HP-GL/2 SETTINGS Define palette Full menu mode Defaults: Palette: Factory Width: 0.35 mm Color: See Palette Print To Change the Palette Settings You cannot change - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 160
Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes 6 Scroll to the next pen number you want to change, press Enter and do steps 3 through 5 again. 7 When all pen definitions are correct, press Previous until you exit the menus. IMPORTANT The - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 161
Controlling the Overall appearance of a Print Changing the Treatment of Overlapping Lines (Merge) Changing the Treatment of Overlapping Lines (Merge) HP-GL/2 Settings Merge Full menu mode Default: Off The Merge setting controls how overlapping lines are treated. Merge has two settings, Off and On. - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 162
black, then you should set all your colors to black in your software. For example, if supported in your software, use a pen number that is 100% black. Alternatively, you could make your application software and, in the printer driver and front panel, select color. This usually provides the best quality image - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 163
Controlling the Overall appearance of a Print Printing Color Images in Monochrome Switching between Color and Monochrome 1 Use the front-panel key shown below to toggle between color and monochrome. Color Mono Photo Productivity Economy Print mode NOTE 2 Send the file from your computer. - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 164
Controlling the Overall appearance of a Print Printing Speeds and Print Quality Printing Speeds and Print Quality The printing time varies with the Print mode setting, and with the media type specified. Recommended combinations of Print mode and media types are given on page 3-10, Combinations of - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 165
Controlling the Overall appearance of a Print Printing Speeds and Print Quality The table below shows the different print speeds and the amount of ink used when printing an image using the six different media settings. This is representative of an E size print in Photo mode with 20% ink density in - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 166
Controlling the Overall appearance of a Print Printing Speeds and Print Quality Print mode settings You can set the overall Print mode from the front panel. In general: s Choose Economy to print your images in the shortest time. s Choose Productivity to get a good combination of image quality and - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 167
mode with Heavy coated paper media type in the front panel for better print quality. In most cases, settings in your application software or printer driver override any settings you make on the front panel of the printer. 6-15 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 168
override the front-panel setting. Use your driver for setting the print mode of images sent from your computer. Use the front panel to set the print mode for internal prints. 3000CP Only Use the front-panel print mode key to toggle between the three print mode settings. If your software raster - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 169
Managing Your Prints 1 7 7 Managing Pages Currently being Printed or Drying 7-2 Managing Pages not yet Printed (the Queue) 7-5 Avoiding Media Waste by Nesting Pages 7-11 7-1 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 170
Printed or Drying NOTE In this chapter, the terms job and page are used interchangeably for files. PostScript jobs may have multiple pages. RTL and HP-GL/2 jobs are single page jobs. Where we talk about the print media, the term page means a single output page. Cancelling a Page x Press Cancel on - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 171
Managing Your Prints Managing Pages Currently being Printed or Drying Cutting a Page before Drying is Complete (Roll Media Only) x Press Form Feed and Cut on the front panel. Cancel Form Feed and Cut WARNING C4704024 If you are using the Take Up Reel the Front Panel displays: Remove media weight - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 172
Managing Your Prints Managing Pages Currently being Printed or Drying Pausing while Printing a Series of Pages You can pause between two pages already sent from your computer, for example to change the media type or replace the cartridges. 1 Press Pause on the front panel. Pause Color Mono Photo - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 173
Managing Your Prints Managing Pages not yet Printed (the Queue) Managing Pages not yet Printed (the Queue) What is the Queue? Your printer can store files in a queue at the same time as printing the current file. It stores them by page. If you send only single-page files, you can regard these as - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 174
Managing Your Prints Managing Pages not yet Printed (the Queue) With queueing turned OFF If Queueing is Off and the printer receives print files, the files are printed as they are received, and are not stored in the queue. Nesting time-out settings have no effect when Queueing is Off. s Files are - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 175
Managing Your Prints Managing Pages not yet Printed (the Queue) Starting to Print a File that is Waiting for a Time-out If all is in order (media loaded, ink system installed, and no file errors), there are still two reasons why a file you have sent from your computer may not start printing when - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 176
Managing Your Prints Managing Pages not yet Printed (the Queue) Identifying a Job in the Queue QUEUEING & NESTING Queue mgmt In Queueing / Nesting, you can scroll through the pages in the queue. Page ID All menu modes Each has an identifier, comprising: : - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 177
Page ID Move to top All menu modes Page ID Delete All menu modes Managing Your Prints Managing Pages not yet Printed (the Queue) Prioritizing a Job in the Queue To make any job in the queue the next one to be printed, select it and choose Move to top. If nesting is turned on (see page 7-11, What is - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 178
Managing Your Prints Managing Pages not yet Printed (the Queue) Making Copies of a Job in the Queue Has the job already been printed? Yes No Do you want one copy or several? One Several One Several What to do Use Move to top (see page 7-9, Prioritizing a Job in the Queue). Use Copies (see below) - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 179
Managing Your Prints Avoiding Media Waste by Nesting Pages Avoiding Media Waste by Nesting Pages NOTE Nesting can only be used with roll media. What is Nesting? Nesting means placing pages side-by-side on the media (rather than one after the other), to avoid wasting media. Roll Direction of - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 180
Managing Your Prints Avoiding Media Waste by Nesting Pages Automatic Rotation The printer may automatically rotate a page in nesting (see page 7-13, Which Pages Cannot be Rotated?). It may do this even with a single page. Automatic Rotation does not apply to pages that have margins set to Smaller. - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 181
all pages must have the same print quality setting (Economy, Productivity, or Photo). s All pages must be Postscript or all pages must be HP-GL/2. s Margin sizes must be the same for all pages (normal, smaller or extended). Which Pages Cannot be Rotated? Apart from obvious physical limitations - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 182
Managing Your Prints Avoiding Media Waste by Nesting Pages Turning Nesting On or Off and Choosing the Nesting Method QUEUEING & NESTING Nest All menu modes Default: Off Nest Setting Selected Off Optimal In order Printer's Response The printer will not nest pages. Choose this if you want to use - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 183
Managing Your Prints Avoiding Media Waste by Nesting Pages How Long does the Printer Wait for Another File? QUEUEING & NESTING Nest Optimal/In order Nest wait All menu modes Default: 2 minutes So that the printer can make the best nest possible, it waits after a file has been received to check if - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 184
by Nesting Pages Getting the Best from Nesting (Nesting and Margins) 3000CP Only In order to "squeeze in" one more page, the with PostScript files, the printer uses the Normal margin settings. The HP PostScript drivers always use Extended margins and override the front-panel settings. Nesting - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 185
To Change the I/O Time-out Setting 8-10 Upgrading Your Printer with More Memory 8-11 Turning on the Take Up Reel 8-12 Improving Throughput in the HP DesignJet 3500CP printer 8-14 8-1 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 186
Reconfiguring Your Printer Viewing the Current Overall Configuration of the Printer Viewing the Current Overall Configuration of the Printer 3500CP Only To see the current configuration of your printer, print out the configuration print. The information contained on the configuration prints is - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 187
Your Printer Viewing the Current Overall Configuration of the Printer HP-GL/2 Configuration Print INTERNAL PRINTS HP-GL/2 config. All menu modes Item Queueing & an explanation of media types, see page 3-4, Supported Media Types. Current language used in the front panel and on internal prints. 8-3 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 188
Overall Configuration of the Printer Item I/O setup Image quality -> Printhead service HP-GL/2 settings Device setup Page format Comments Current I/O configuration and time-out setting. Current printhead service check frequency setting. Current Palette and Merge settings. Current Device setup - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 189
frontpanel display, including how to change any of the settings. It also explains the small menu graphics that appear in the left margins of this manual whenever a particular menu item is explained. The meanings of all the items in the front-panel menus are explained at the relevant point in this - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 190
Recalibrate the Printer UTILITIES Service tests Accuracy calibrations have image quality problems. If you need to recalibrate the printer, you will be instructed in the image For information on media types, see the Media Guide for the HP DesignJet Printers provided with your printer. 2 Unload any - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 191
Measure pattern. Χ4704038 When the printer has finished measuring and has ejected the sheet, the recalibration procedure is finished. UTILITIES Service tests Accuracy calibrations Restore factory Full menu mode only To Restore the Factory's Calibration From the Utilities menu, choose Restore - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 192
Device setup/Lang menu. There are three selections, as follows: Graphics Language Automatic PostScript HP-GL/2 Comments Choose Automatic to let the printer determine which type of file it is with PostScript files and: s you have experienced image position problem. s you have experienced timing - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 193
graphics language setting for subsequent prints. For information on ordering PJL reference information, see page 13-18, Ordering Accessories. The HP PostScript printer driver for Windows provided with your printer, adds the PJL language-switching commands to your output file, allowing the printer to - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 194
the Interface Settings Changing the Interface Settings I/O SETUP Modular MIO Full menu mode only Network With a network interface (such as the HP JetDirect Print Server), refer to your network interface documentation for advice on any front-panel configuration. The front-panel menu is I/O Setup - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 195
Printer Changing the Interface Settings Upgrading Your Printer with More Memory 3500CP Only 3000CP Only Your printer comes with 36 MB of memory (4 MB of expansion modules. See page 13-18, Ordering Accessories, for HP part numbers for the memory modules. For installation details, see the Setup - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 196
Reconfiguring Your Printer Turning on the Take Up Reel Turning on the Take Up Reel The Take Up Reel enables you to have very long prints without the need for you to be present. As the media is printed, it is automatically wound onto the Take Up Reel spindle. NOTE:The default for the Take Up Reel is - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 197
Reconfiguring Your Printer Turning on the Take Up Reel pressed on the Front Panel. s Queueing is turned on. 5 Press the Previous key until you get back to the display saying the printer is Ready. 8-13 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 198
Reconfiguring Your Printer Improving Throughput in the HP DesignJet 3500CP printer Improving Throughput in the HP DesignJet 3500CP printer There are many factors that affect the performance of your printer. Shown below are some settings that you may change in order to - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 199
Controlling Image Quality 1 9 9 Selecting the Ink Emulation Mode 9-2 Calibrating the Color Output 9-3 Performing a Image Quality Test 9-4 Servicing the Printheads 9-5 Media Test Print 9-8 9-1 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 200
Controlling Image Quality Selecting the Ink Emulation Mode Selecting the Ink Emulation Mode 3500CP Only IMAGE QUALITY Ink emul.= All menu modes Default: Euroscale CAUTION Your printer can emulate the color behavior of offset printing presses, allowing you to use your printer for color proofing, To - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 201
, the best match between the ink sets will be made with colorimetric mapping selected in the driver, however some colors may not be available in the addressable gamut of both ink sets. For the 3000CP, the color matching will be determined by your application software and/or the RIPs abilities. 9-3 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 202
Image Quality Performing a Image Quality Test Performing a Image Quality Test UTILITIES Service tests The image quality print helps you determine if you have image quality problems, and if you do, what the cause of the problem is and how to resolve it. The print contains patterns that are - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 203
check the printhead for nozzle failures. The three selections in this menu are described in the following sections. Aligning Printheads IMAGE QUALITY Printhead service The Align now selection causes the printer to align the printheads immediately, or if an image is being printed, as soon as the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 204
the Printheads Checking Printheads IMAGE QUALITY Printhead service Check= Default: Frequency=5 The printhead check function prints a test pattern wide side of sheet first) and select Check= Now in the Printhead service menu. See page 3-40, Loading sheet media, for sheet loading instructions. 9-6 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 205
NOTE Controlling Image Quality Servicing the Printheads If you are using a third-party Raster Image Processor (RIP) to print with your printer, the printer may not be able to switch to other nozzles. In this case, the printer will attempt to recover the nozzles. 9-7 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 206
Controlling Image Quality Servicing the Printheads Media Test Print IMPORTANT IMPORTANT If you or incomplete? The Media Test Print is provided to help you print on non-endorsed media. Because HP has not tested these types of media you are responsible for the final color accuracy of your prints. - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 207
How to perform the Media Test Print Controlling Image Quality Servicing the Printheads 1 When the front-panel displays SELECT MEDIA, use the ↑ or ↓ key to select Test media and press the Enter key. Previous SELECT MEDIA - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 208
Controlling Image Quality Servicing the Printheads 5 If the media has been correctly loaded, best print mode for the custom media you have loaded. (If you produce this print with the HP DesignJet CP Ink System installed it will have seven similar colored patterns). NOTE:If media is already loaded - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 209
media Select Media IMPORTANT Controlling Image Quality Servicing the Printheads Changing the Print Mode when By scrolling using the ↑ or ↓ keys you will see the following print mode selections: HP DesignJet CP Ink System UV (UV Pigmented Ink) Installed UV Opaque vinyl Heavy coated UV Custom - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 210
Controlling Image Quality Servicing the Printheads 9-12 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 211
1 10 Maintaining Your Printer 10 Cleaning the Printer 10-2 Lens Maintenance 10-3 Normal Printer Use 10-6 Storing and Moving Your Printer 10-7 10-1 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 212
not use abrasive cleaners on the printer. NOTE Any maintenance or repairs beyond those described in this chapter should be done by a qualified service technician. Cleaning the Printer Exterior and Inside the Doors s Clean the outside of the printer as required with a damp sponge or a soft cloth - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 213
that the lens cover is dirty, it will display the message: STATUS Lens maintenance C4704034 You should replace the lens cover to prevent any problems with printer operations due to the optical sensor. Replacement lens covers are provided with your printer and are stored inside the right door of the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 214
Maintaining Your Printer Lens Maintenance Replacing the Lens Cover 1 Press the Replace Ink System key on the front panel. 2 When the printer carriage stops and the front panel displays the message "Open window to access printheads," open the window of the printer. NOTE:Do not open the window before - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 215
Maintaining Your Printer Lens Maintenance 9 Making sure that you do not touch the glass portion of the lens cover, install the new lens cover into the slot. Make sure the cover is firmly in place. C4704150 10 Press the ↓ key on the front panel. You have finished replacing the lens cover. 11 Close - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 216
service more HP dealer or HP service engineer to arrange a maintenance service. If your unit is still under warranty, or if you have purchased an HP Support Pack or HP Service Contract, this maintenance is covered without extra cost. After the maintenance service - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 217
period of time, you need to prepare your printer properly to avoid possible damage to the printer. To prepare your printer, follow the instructions listed in the following sections. Selecting Transport Mode 1 In the front-panel menu, select Transport mode in the UTILITIES menu, and press Enter - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 218
Maintaining Your Printer Storing and Moving Your Printer Removing the Printheads 1 Open the window of the printer when the printer carriage stops and the front panel displays the message "Open window to access printheads." C4704140 After you open the window, the front-panel displays the message " - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 219
WARNING 3 Repeat step 2 for the remaining three printheads. Maintaining Your Printer Storing and Moving Your Printer When you have removed all four printheads, the front panel displays the message "Close window to continue." 4 Close the printer window. The front panel displays the message "Open - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 220
Maintaining Your Printer Storing and Moving Your Printer 3 Press down on the printhead cleaner handle and pull it out of the printer. 4 Repeat step 3 for the remaining three printhead cleaners. 5 Close the right door on the printer. C4723138 10-10 C4704107 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 221
Maintaining Your Printer Storing and Moving Your Printer The front panel displays the message "Open left door to access ink cartrg.". Continue with the next procedure, Removing the Ink Cartridges. Removing the Ink Cartridges 1 Open the left door on the printer. C4704108 After you open the left door, - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 222
Maintaining Your Printer Storing and Moving Your Printer CAUTION Never pull the ink cartridge out by the tube or connector. This may cause the ink cartridge to leak. Always grasp the body of the cartridge when removing or installing. 3 Remove the used ink cartridge from the slot in the printer. - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 223
printer. 2 Disconnect any cables connected to the printer. The printer is now ready for transportation or storage. Store the Printheads and Printhead Cleaners in the HP DesignJet CP Ink System Storage Container see page 4-24, Removing and Storing Partially Used Ink Systems. 10-13 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 224
Maintaining Your Printer Storing and Moving Your Printer 10-14 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 225
A Note About Troubleshooting 11-2 Where to Find Help in Solving Problems 11-3 Finding the Source of Your Problem 11-4 Solving Image-Quality Problems 11-5 Solving Media-Handling Problems 11-28 Solving Ink System Problems 11-31 Clearing a Media Jam 11-44 Solving Communication Problems 11-45 Solving - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 226
therefore only need to refer to these procedures if the printer does not correct the problem or instruct you via the frontpanel display. The order of problem solving is: 1 Automatic internal corrective action 2 On demand corrective action 3 On-line and printed troubleshooting procedures. 11-2 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 227
Image Position or Content - Solving Color Accuracy problems - Solving Front-Panel Problems - Solving Miscellaneous Problems. n If the problem could be related to your software driver, and you are using an HP driver, refer to the driver's troubleshooting documentation and the on-line help in your - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 228
Troubleshooting Finding the Source of Your Problem Finding the Source of Your Problem 1 Look at the front-panel display for messages. See chapter 12, Front-Panel Messages for an explanation of front-panel messages. 2 Test the printer. n Switch - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 229
and supplies, whose reliability and performance have been thoroughly tested to give trouble-free performance and Photo-quality prints. For details of HP media, see page 3-4, Supported Media Types and the Media Guide for the HP DesignJet CP Printers supplied with the printer. How to Proceed with the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 230
Troubleshooting Solving Image-Quality Problems NOTE:Before starting any corrective action: If the printer if they have been previously stored in the HP DesignJet CP Ink System Storage Container. n Are all four ink colors that you are using the same type of HP ink system? Never mix UV Pigmented ink - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 231
will help you differentiate between possible printhead errors and other problems such as incorrect front-panel selection, driver or RIP configuration or mechanical problems. Correct diagnosis of print problems will help HP Customer Support Centers to provide an accurate solution to any Image Quality - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 232
Troubleshooting Solving Image-Quality Problems How to Use the Image problems, change to genuine HP media and repeat the Image Quality Print test (not with 3M Changeable Opaque Imaging media). Printing the Image Quality Print Utilities Select the Image Quality Print from the Utilities / Service - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 233
Troubleshooting Solving Image-Quality Problems 11-9 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 234
example shown below), then the printer is functioning correctly. The problem may be with your RIP, driver, etc. See page 11-22, No Printing Defects Found in the Image Quality Print for more troubleshooting information. If you see image problems in this test pattern then continue with the following - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 235
What is Banding? Troubleshooting Solving Image-Quality Problems Banding is when you see repetitive horizontal bands within your printed image (these may appear as light or dark bands). The test pattern is printed - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 236
Troubleshooting Solving Image-Quality Problems 11-12 Example A Problem See: Corrective Action 1 Banding in cyan, blue and green columns only, but more evident in cyan than in blue and green columns. This is an indication that the cyan printhead may require servicing or could be damaged. _ - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 237
Troubleshooting Solving Image-Quality Problems Problem See: 3 Banding in yellow, red and _ green columns only, but more evident in yellow than in red and green columns. This is an indication that the yellow printhead may require servicing or could be damaged. 4 Banding in black column _ - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 238
related to misalignment but the troubleshooting actions are the same. NOTE:It is also possible that the banding was caused because you were using nonHP media. The performance of your printer can only be guaranteed if you use genuine HP media. Banding is the most common problem that can affect your - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 239
Troubleshooting Solving Image-Quality Problems Problems Due to Misalignment There are two types of misalignment of the colors, it will create gaps or overlaps between colors, see Example C. Example C Problem See: 1 Black, cyan, magenta and - yellow columns are correct but banding in any, or - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 240
Troubleshooting Solving Image-Quality Problems Problem See: Corrective Action 2 Different colors visible in using nonHP media. The performance of your printer can only be guaranteed if you use genuine HP media. Test Pattern 3: IMPORTANT Nozzle Print Test Use this test purely to confirm an - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 241
Troubleshooting Solving Image-Quality Problems Nozzles not printing There are two ways to see this problem, it is easier to see the error from the first check. See example D. 1 In the top pattern, marked with numbers, if the diagonally stepped lines - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 242
Troubleshooting Solving Image-Quality Problems Nozzles misdirected If all the stepped lines are following example: Dried Ink Theoretical Ink Direction Misdirected Ink Direction There are two ways to see this problem (see Example E), it is easier to see the misalignment from the second check. 1 In - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 243
Menu, set to Now to run the printhead check, then reprint your image. If the problems are still present, continue with Corrective Action b through d. Example E b From the Utilities / Service tests menu, select "Recover printheads" to run the printhead recovery process, then perform a printhead check - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 244
Troubleshooting Solving Image-Quality Problems Test Pattern 4: Color Alignment Quality Test This the test image. See: Corrective Action Example F a Perform the printhead alignment check using genuine HP media then print the Image Quality Print again to see if there has been any improvement. - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 245
Test Pattern 5. Troubleshooting Solving Image-Quality Problems Color Variation Pattern Test This test scaling from the figure at the top of the box. Correct Example G Incorrect Example H Problem See: Corrective Action 1 If there is no apparent color Example H a Select Color Calibration - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 246
the front panel. Set to Automatic. Set to Photo. Non-HP drivers (Software RIPs) The settings available depend on the driver. The most typical settings are: n Image Quality Settings n Half Tone n Media selection See the user's guide for your application for more information about its print quality - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 247
you should review when troubleshooting a color accuracy problem: Configuration Check that you are using the correct driver setting and CRD Ensure the media loaded is genuine HP media and the correct media type selected on the front panel. Color Consistency problems n Some media may discolor or - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 248
for your printer. Use of non-HP media or HP media not certified for the your printer may significantly reduce the color and print quality of your images. For details of HP media, see page 3-4, Supported Media Types and the Media Guide for the HP DesignJet CP Printers supplied with the printer - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 249
NOTE Troubleshooting Solving Color Accuracy problems To have accurate colors, the media settings must match the type of media you have loaded in the printer. If you are using non-HP media with HP drivers, the colors in your print may not be accurate. 11-25 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 250
Troubleshooting Solving Color Accuracy problems Where to Find Additional Information The means of accurately managing the colors printed by your printer vary with the software application and driver some non HP-media this can leave a noticeable mark. Changing Margins to Normal or Extended will - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 251
Troubleshooting Solving Color Accuracy problems There are Smears and/or Scratching on Your Printed . n Use the Take Up Reel if possible. n Use HP recommended media. n Change the print mode to Photo. If the above fails to solve the problem of smears and scratching, change the media you are using to - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 252
Troubleshooting Solving Media-Handling Problems Solving Media-Handling Problems Roll media Sheet media 11-28 The Front Panel Keeps Indicating that Media Is Misaligned or Incorrectly Positioned n The roll may be loaded the wrong - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 253
Troubleshooting Solving Media-Handling Problems between prints or nesting sets. n If you need to cut the media before the ink-drying time has passed or before the next print begins - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 254
Troubleshooting Solving Media-Handling Problems The Cutter is Jammed n Switch the printer off. n Open the window. n With you finger and thumb carefully pinch together the cutter assembly plates (1) and move - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 255
Troubleshooting Solving Ink System Problems Solving Ink System Problems Important An "ink system" refers to one color earlier report of an error, when you have not fixed the problem. The error code "xxxxxx" indicates the nature of the problem. You will need to press the Replace Ink System key, to - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 256
Troubleshooting Solving Ink System Problems Summary of Ink System Defect Messages Check ink system / Ignore This message follows one that has notified you of an error. You can either check - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 257
Out of ink Troubleshooting Solving Ink System Problems One or more of the four ink systems are out of ink error This message occurs when a printhead check is cancelled because of a dirty lens cover or a problem with the media. n See Printhead Checks on page 11-37. This message occurs when the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 258
Troubleshooting Solving Ink System Problems If the Replace Ink System Key does not Work 1 -42, Cleaning Electrical Contacts). 3 Try reseating the printheads. If you have trouble reseating the printheads, see If You Have Problems Reseating a Printhead on page 11-41. NOTE: After you remove or reseat - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 259
Printhead Alignment Errors Troubleshooting Solving Ink System Problems Printhead alignment error n n o n ---> C4704034 The / Printhead Service / Align Now) using genuine HP media, or if this is not available, an opaque white media. If the printer now aligns correctly, the problem is probably the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 260
Troubleshooting Solving Ink System Problems 2 Load media of a suitable type for calibrating. Make sure you do not change the Media Type selection. 3 Perform the alignment procedure again (with Image Quality / Printhead Service / Align Now). 4 Unload the media you used for alignment. 5 Reload the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 261
Checks Troubleshooting Solving Ink System Problems Your printer makes a printhead check at the frequency set in the Image Quality / Printhead Service / system. If you think you know which part of the ink system is giving trouble (see 11-32, Summary of Ink System Defect Messages and the list of - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 262
Troubleshooting Solving Ink System Problems Checking Ink Systems Check ink system -> Ignore If you see components of each ink system may be all that is required. See 11-41, If You Have Problems Reseating a Printhead. You should only replace the ink systems for which errors are shown on the front - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 263
CAUTION Troubleshooting Solving Ink System Problems Do not touch, wipe, or attempt to clean the printhead , you may need to remove and reinstall all printheads to clear it. See If You Have Problems Reseating a Printhead on page 11-41. Repeat these steps for any other printheads that need replacing - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 264
Troubleshooting Solving Ink System Problems Checking the Ink Cartridges o Check ink cartridges nn n the problem is serious enough to prevent printing from occurring, please call HP to help resolve the problem. Please have the messages your printer displayed available for the service representative - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 265
Troubleshooting Solving Ink System Problems If You Have Problems ones representing printheads where the printer has detected a problem. When you reseat or replace a printhead, the flashing making electrical contact and be the cause of the reseating problem, as you try to reseat other printheads. If - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 266
Troubleshooting Solving Ink System Problems Cleaning Electrical Contacts The printer prints by . Alternatively, you can use a suitable cleaning kit, for example, the HP C6247 Ink Cleaner-follow the supplied instructions. 1 Prepare a clean cotton swab by dampening it with distilled water. Rotate - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 267
CAUTION Troubleshooting Solving Ink System Problems Do not touch, wipe, or attempt to clean the printhead nozzles (on the right-hand side in the diagram above). This can damage the printhead. - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 268
Troubleshooting Clearing a Media Jam Clearing a Media Jam CAUTION 1 If the front panel displays: Switch power off Check paper path C4704034 2 or: Switch power off Check printhead - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 269
Communication Problems Troubleshooting Solving Communication Problems If there is a Problem Communicating between Your Computer and the Printer Some symptoms of a communication problem are: n Try another interface cable. For details of supported cables, see page 13-11, Interface Cables. 11-45 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 270
problem here, other sources of help are: n The documentation supplied with the driver that you are using to manage the output from your software application to the printer. For example, the on-line and printed documentation included in the following drivers supplied with your printer - HP DesignJet - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 271
Troubleshooting Solving Problems with Image Position or Content If the Image is Clipped Accessories for details of memory expansion modules. If a Long-Axis Print Is Clipped n Does your software support long-axis prints? n Have you specified an appropriate media size in your software? n Unless it is - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 272
Troubleshooting Solving Problems Guide. For advice specific to your software, see either the documentation supplied with the driver page 5-15, The file is an RTL/HP-GL/2 file and the file contains no raster Inaccurate n If you notice problems with accuracy, print the Service Config print, as explained - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 273
Troubleshooting Solving Problems with Image Position or Content another cable to see if the problem is corrected. n If you have connected your computer to the parallel port on the printer, make sure you are using a genuine HP parallel interface cable. n If the front-panel graphics language setting - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 274
Troubleshooting Solving Problems with Image Position or from the Utilities / Service tests/ Image quality print menu. n The Service print. This provides information needed for printer servicing, such as the current n The Printer Usage Information print n The menu print. n The HP-GL/2 Palette. 11-50 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 275
Solving Front-Panel Problems Troubleshooting Solving Front-Panel Problems If the Replace Ink System Key Does Not the back of the printer, turn the printer off and then on again. If the problem persists, have your printer serviced. If Page Format/Rotate does not Work n The file may be too large for - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 276
Troubleshooting Solving Front-Panel Problems If a "System Error" Message Is Displayed Press Enter. , record the whole alphanumeric code. Report the code to the service technician; knowing the code number will help the technician resolve the problem. If an "Out Of Memory/Data Was Lost" Message Is - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 277
Troubleshooting Take Up Reel problems Take Up Reel problems Take Up Reel Does Not function n You may have a power problem. Check the power cable is connected and that there is power available at the socket. n Check the ON/OFF switch is in the ON position - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 278
Troubleshooting Solving Miscellaneous Problems Solving Miscellaneous Problems If the Printer does not Print n You may have a power problem problem with your application driver. Is your software configured for this printer? For general advice, see the Setup Guide see page 3-4, Supported Media Types. To - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 279
Troubleshooting Solving Miscellaneous Problems If the Printer Waits Too Long to Print a Nest n Change the Nest wait setting. See page 7-15. If the Bail (Black Metal Bar) does not - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 280
you have a problem with your printer. For a list of the support services available, refer to the Hewlett-Packard Support Services booklet shipped with this printer. 11-56 What to Do Before You Call 1 Review the troubleshooting suggestions in this chapter: n In the relevant driver documentation - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 281
Troubleshooting Getting Help n If possible print out the following reports. See page 2-12, Printing Other Internal Prints and fax them to the support center helping you: - Usage report - Postscript config. - Service print. 11-57 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 282
Troubleshooting Getting Help 11-58 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 283
Front-Panel Messages 1 12 12 Message Explanations and Actions 12-2 12-1 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 284
. The calibration print was loaded incorrectly and it could not be measured. Press ↓ to continue, then reload the print for measurement. Follow front panel instructions. You are using sheet media and color calibration is on. The printer is asking you if you want to calibrate the color for the loaded - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 285
able to print, and you may later resume checking the ink system by pressing the Replace Ink System button. (If you have persistent problems, see If You Have Problems Reseating a Printhead 11-41.) You opened the left door while the printer was busy, or you have finished installing the ink cartridges - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 286
overflow and the print quality of your images may be affected. To fix the problem, select ↑ to check the ink system; see 11-38, Checking Ink Systems damage it. Replacement of the ink systems affected is recommended. To fix problems with the ink system, see 11-38, Checking Ink Systems. Head cleaner - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 287
, or an alignment or nozzle check. Press ↓ to continue. You may continue printing, but you may not get your usual image print quality. To fix problems, see 11-38, Checking Ink Systems. After you have finished installing a new ink cartridge, you are asked to confirm that you have changed the type - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 288
about ink systems on page 1131. Press ↓ to continue. Image print quality may be affected. Replacement of the ink systems affected is recommended. To fix problems with the ink system, see 11-38, Checking Ink Systems. The printer has detected that one or more components of the ink system have reached - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 289
entry platen. Lift the lever at the right edge of the paper path on the printer when you've finished aligning the roll media as instructed. The media lever was lowered while the processor was busy. Lift the lever at the right edge of the paper path on the printer. Remove - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 290
(A3-size paper or larger, in landscape orientation) and redo the procedure: • Use Image quality / Printhead service / Align now for printhead alignment. • Use Image quality / Printhead service / Printheads check / Now for a printhead check. MIO error The flow of data from the computer to the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 291
Messages Message Explanations and Actions Message Explanation and Action Mixed ink system tsss→ At power-on or after the ink systems have been serviced, the printer has detected components of different ink system types (for example, Imaging and UV Pigmented). Printing will be disabled until the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 292
load appropriate media and repeat the procedure again, using Image Quality / Printhead Service / Align Now. If you use sheet media that is too small, to print again, but image print quality may be affected. To fix the problem, select ↑ to check the ink system; see 11-35, Printhead Alignment Errors - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 293
if: s You are using colored media. Either disable checking or use media that is clean, white, and opaque. See the remarks on 11-35, Media Problems. s There are dirty nozzles on the printhead. Replace your ink system (see page 11-38, Checking Ink Systems). Do not attempt to clean the nozzles - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 294
has reached the end of its normal life, and you will need to buy a new ink system to replace the old one. s There has been a problem inside the printhead that has caused it to fail, for example, the printhead has overheated. You should replace the indicated ink systems immediately. Press the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 295
the ink cartridges indicated by flashing squares. Replace lens cover Continue→ You are in the ink system replacement process, and lifted the window when instructed. The printer is waiting for you to replace the lens cover on the printhead carriage with a new one. Spare lens covers are inside the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 296
to replace the printheads indicated by flashing squares. (If you have persistent problems, see If You Have Problems Reseating a Printhead 11-41.) You are in the ink system replacement process, and lifted the window when instructed. The printer is waiting for you to replace a printhead, or you can - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 297
Front-Panel Messages Message Explanations and Actions Message Set transport→ Yes Mode→ No Sheet load→ Roll load→ Sheet misaligned Reload sheet Sheet required for calibration Sheet / Roll? Reload media STATUS messages Switch power off Switch power off Check paper path Switch power off Check - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 298
the printer, and then turn it on again. If you still see the system error message, record the system error number and call HP to have the printer serviced. System error XXXXXX XXXXXXXX An internal error has occurred and a system error number is displayed. Press Enter; this may clear the error and - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 299
the printer has finished the check. STATUS Calibrating color (HP DesignJet 3500CP only) The printer is performing a color calibration. print quality. Do not open any door or window on the printer when not instructed and it is busy. STATUS Checking ink system The printer is verifying that the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 300
one. Spare lens covers are inside the right door. See the instructions for lens cover replacement on page 10-3, Lens Maintenance. STATUS Loading the recommended duty cycle. You should contact your local HP dealer or HP service engineer to arrange a service. If you choose to ignore the message, you - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 301
is recovering the printheads after an ink system replacement process (only for UV Pigmented inks), or you have initiated the printhead recovery procedure under Utilities / Service Tests/ Recover Printheads. Wait for the printhead recovery procedure to complete. 12-19 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 302
Front-Panel Messages Message Explanations and Actions Message STATUS Refilling XmXX s STATUS Returning printheads STATUS Roll feed edge trim STATUS Waiting nest Explanation and Action The printer is filling the printheads. Wait for the process to complete. The ink system replacement process has - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 303
Reference 13 13 Printer Specifications 13-2 Interface Specifications 13-10 Interface Cables 13-11 Regulatory Notices 13-12 Declaration of Conformity 13-16 Ordering Accessories 13-18 13-1 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 304
System: For use with: HP DesignJet CP Ink System UV: See also Supplies HP Coated Paper HP Heavy coated paper Source catalog and HP Heavyweight Coated Paper 3M Opaque Imaging Media (in Europe and USA) HP High-Gloss Photo Paper 3M Lustre Overlaminate HP Media Guide HP Semi-Gloss Photo Paper - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 305
in) 27 mm (1.06 in) 15 mm (0.59 in) Programming languages supported HP-RTL (with color extensions) HP-GL/2 Adobe PostScript Level 3 (supports Asian languages) PJL, PML Accuracy selection Optimized Constant Maximum Using HP Matte film ±1.2% of the as the reference test specified page media at - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 306
. 2") 1220 mm (4ft) Memory Specifications Memory (3500CP only) Memory (3000CP only) 36 MB RAM (standard) 4.3 Gb Hard Disk 12 MB RAM TIJ Graphics Certified Fabricators on HP DesignJet CP printers and according to to section 5 of the Reference Manual contained in the 3M™ Thermal InkJet - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 307
Majority can be recycled, not bleached with chlorine and printed with inks that do not contain heavy metals. For specification of this User Guide see the back cover. Not used. Recyclablility Modular construction, connecting elements snap-type can be re-used, screws easy to find and disassembly - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 308
20% to 80% Noncondensing Storage ranges 95% humidity -40°C to 70°C (-40° F to 158° F) Printhead and Printhead Cleaners stored in the HP DesignJet CP Ink System Storage Container: Temperature: +15°C to +35°C (+59° F to +95° F) @ 20% - 80% Relative Humidity Acoustic Specifications Operating sound - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 309
Reference Printer Specifications Printer Safety Specifications Information Technology Equipment (ITE), Movable, Class I, Plugable Type A, Installation Category II, Pollution Degree 2. For indoor controlled office environments use. Canada Canadian Standards Association "Certified" ITE, CSA C22.2 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 310
Reference Printer Specifications Printing Area (= Media Size Minus Margins) Media Size (and Orientation of Media) Printing Area (Width x Height) by Orientation of Image inches millimeters ANSI media A (portrait) A (landscape) B (portrait) B (landscape) C (portrait) C (landscape) D (portrait) - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 311
Reference Printer Specifications Printing Area (= Media Size Minus Margins) Actual Media widths Page Size Extra Wide 42/50/54 in 1m (39.37in) x 1.4m (55.6 in) 50/54 in 44 x 62in (1.12m x 1.57m) 54 in 54 x 76in (1.37m x 1.93) 50/54 in 1.2m x 1.7m (47.2in x 66.9) 54 in 52 x 73in (1.32m x 1.85) - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 312
supplied with this printer. For specifications of the Optional HP JetDirect Print Server (Network Interface), see the JetDirect The connector on the printer is 36-pin female. Most existing parallel cables support BiTronics communication, but for use with this printer, the cable must meet the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 313
SE, II Series, Classic, LC family, Quadra family, PowerBook, PowerMac) HP part number Cable length 92215S 1.5 m (4.9 ft.) Connector type at Cables for PCs Interface type (Computer) IEEE compatible/Centronics Interface (All) HP part number Cable length C2951A 3.0 m (9.8 ft.) Connector type at - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 314
used in the printer (HP part numbers for Imaging inks: C1806A [black], C1807A [cyan], C1808A [magenta] and C1809A [yellow]) (HP part numbers for UV of users of this product. Procduct identification numbers: Printer Model 3000CP C4723A 3500CP C4724A This device complies with part 15 of the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 315
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is the FCC: "How to Identify and Resolve Radio-TV Interference Problems". This booklet is available from the US Government Printing Office, Washington, DC 20402 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 316
environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 317
) Reference Regulatory Notices Korean EMI statement Taiwanese EMI statement Telecommunications General Approval (UK) Telecommunications Statement The HP DesignJet 3500CP and 3000CP printers, models C4723A and C4724A, are approved under Approval Number NS/G/1234/5/100003 for indirect connection - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 318
Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: declares that the product Product Name: Model Number (s): Product Accessory: Hewlett-Packard Española S.A. Barcelona Division Avenida Graells, 501 08190 Sant Cugat del Valles Barcelona, Spain HP DesignJet 3500CP and 3000CP Service - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 319
to ISO/IEC Guide 22 and EN Cugat del Valles Barcelona, Spain HP Take Up Reel HP C4723-60020, HP C6246A conforms to the following Product system with a Hewlett Packard DesignJet series printer Sant Cugat del Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 320
Reference Ordering Accessories Ordering Accessories Item HP Part Number Cables Documentation 3500CP User's Guide and Quick Reference Guide 3000CP User's Guide and Quick Reference Guide Software Application Notes (graphics packages) Hewlett-Packard Support Servicesa Chinese English French German - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 321
www.hp.com/designJet/index/htm. Look for large format printing. b.This document is available in most European languages. c.See page 13-21, HP-GL/2 and HP RTL been thoroughly tested to give trouble-free performance. For Example: n HP drivers are developed to support all the latest features and to - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 322
were shipped with this printer: HP DesignJet PostScript Driver for Power Macintosh and Macintosha HP DesignJet PostScript Driver for Microsoft Windowsa HP-GL/2 Windows Driver HP DesignJet HPGL/2/RTL autocad drivers. Media Supplies See the Media Guide for the HP DesignJet CP Printersa (The latest - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 323
Ordering Accessories HP-GL/2 and HP RTL Programming Information The HP-GL/2 and HP RTL Reference Guide provides complete explanations and examples of the HP-GL/2 and HP RTL graphic and interfacing instructions. If you are writing an HP-GL/2 or RTL driver for your printer, you will find this guide an - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 324
Reference Ordering Accessories 13-22 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 325
and device. device An external item connected to the computer: printer, plotter, tape drive, etc. Your HP DesignJet is a device. dpi Dots per inch, a measure of print resolution. driver The software that controls the communication between a computer and a device. front panel The control panel on - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 326
-GL/2 One of Hewlett-Packard's standard graphics languages for plotters and printers. Produces vector data. Newer than HP-GL. I/O Input/output The transmission of data between a computer and a device. media button The button located above the roll cover. Used to load and unload - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 327
Glossary printing area Page size minus margins. PostScript A standard page-markup language, commonly used by graphics and desktop publishing software applications. ROM SIMM A physical module containing read-only data, that can be installed in the back of the printer to provide upgrades. semi-gloss - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 328
Glossary G-4 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 329
11-13 printhead problems 11-11 solving problems 11-11 test pattern 11-10 troubleshooting 11-11 black and white prints 11-49 blank print 11-46 blurred lines 11-26 C cables interface 13-11 calibrating color output 9-3 calling HP 11-56 cancelling a page 7-2 changeable opaque vinyl, print margins - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 330
problems 11-55 9-9 HP Coated Paper 3-8 ink components 4-12, 11-6 ink emulation mode long-axis print 11-47 M HP DesignJet CP ink support HP Semi-Gloss Photo Paper 3-8 printhead cleaner 4-3 automatic cutting 5-14 HP support services 11-56 printheads 4-3 material safety data sheet (MSDS) HP- - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 331
6-3 3M Clear Imaging Media 3-8 nest problems 11-55 selecting 6-4 coated paper 3-8 nesting 7-11 viewing current settings 6-4 combinations with print quality and automatic rotation 7-12 partial print 11-46 3-10 and margins 7-16 pausing 7-4 for HP DesignJet CP ink 3-4 and page size - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 332
problems, miscellaneous 11-54 sleep mode 2-6 14 programming information solving ink system problems 11-31 print mode keys 2-4 HP RTL 13-21 specifications 13-5 print problems HP paper 3-8 service print 2-13 sheet media problems 11-28 how to order 13-21 supported media types 3-4 switching - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 333
testing media 9-8 transport mode selecting 10-7 troubleshooting color accuracy 11-21 color alignment 11-20 color misalignment 11-15 Index color variation 11-21 HP DesignJet CP Ink System communication problems 11-45 UV 4-2 graining 11-5 V ink system problems 11-31 loading media 11-28 matte - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 334
Index I-6 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 335
. If mailing to the address in Spain, fill out the other sheet. Alternatively, you can fax this form to: USA (1) 619 655 6640, Attn: HP DesignJet Marketing Dept. or Spain (34) 3 582 2848, Attn: Learning Products Dept. Please circle the appropriate score Overall ease of use Use of language Use of - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 336
or tape the ends together BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO. 24343 SAN DIEGO, CA POSTAGE WILL BE PAID BY ADDRESSEE HP DesignJet Marketing Center Hewlett-Packard Company Building #7 16399 West Bernado Drive San Diego, CA 92127 U.S.A. -34 NO POSTAGE NECESSARY IF MAILED IN THE UNITED - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 337
. If mailing to the address in the USA, fill out the other sheet. Alternatively, you can fax this form to: USA (1) 619 655 6640, Attn: HP DesignJet Marketing Dept. or Spain (34) 3 582 1400, Attn: Learning Products Dept. Please circle the appropriate score Overall ease of use Use of language Use of - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 338
Any comments? Fold here and then staple or tape the ends together Hewlett-Packard Company Barcelona Division Attn: Learning Products Dept. Avda. Graells, 501 08190 Sant Cugat del Vallès Spain -36 - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 339
or 3M Matte Overlaminate 8520CP, by 3M TIJ Graphics Certified Fabricators on HP DesignJet CP printers and according to manufacturers recommendations, are warranted for 12 months outdoors World Wide Warranty bulletin for details on supported products, graphic constructions and warranty coverage. - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 340
HP's limited warranty applies only to a failure to execute programming instructions. HP HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 341
period, read the "Troubleshooting" section in this guide, then contact your local Hewlett-Packard Sales and Support Office or an Authorized HP Personal Computer Dealer Repair Center and arrange for onsite repair of the product. Retain proof of purchase in order to obtain warranty service. After the - HP Designjet 2000/3000cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 342
Manual Part Number:C4724-90051 English Printed in Europe This manual has been printed on chlorine-free paper
58%
14%
8%
20%
1584
4998
325
425
488
2000
18
C4724A/C4723A
HP DesignJet 3500/3000CP Printer
User’s Guide