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Getting Help, What to Do Before You Call

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Troubleshooting Getting Help Getting Help Hewlett-Packard has support services available to help you in case you have a problem with your printer. For a list of the support services available, refer to the Hewlett-Packard Support Services booklet shipped with this printer. 11-56 What to Do Before You Call 1 Review the troubleshooting suggestions in this chapter: n In the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows). n If you have installed third party software drivers and RIPs refer to that user documentation. n In any relevant Software Application Note supplied with this printer. 2 If the problem is image quality, print out the image quality print; see page 2-12, Printing Other Internal Prints and page 11-5, Solving Image-Quality Problems. 3 Print the Image Quality Print to determine if the problem is due to printhead errors or printer hardware problems; see page 11-8, Printing the Image Quality Print. 4 If the problem appears to be related to your software application, first contact your software vendor. 5 If you still have difficulty, refer to the HP Support Services booklet shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems. 6 If you do call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly: n The printer you are using (the product number and the serial number, found on the label at the back of the printer). n The computer you are using. n Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers). n The cable you are using (by part number) and where you purchased it. n The type of interface used on your printer (parallel, or network). n The software name and version you are currently using. n If the problem is a software error it will have a error number; record the error number and have it ready.

Section	Page
Finding Information	4
This User’s Guide contains:	4
The Assembly Instructions contain:	4
The Setup Guide contains:	4
The Quick Reference Guide contains:	4
CD-Rom	4
Where to find the most commonly needed information	5
Table of Contents	6
1: Welcome	15
A Five-Minute Guide To Your Printer	16
Your Printer’s Main Features	16
The HP DesignJet CP Ink Systems	17
Main Features of the HP DesignJet CP Ink System	17
The HP DesignJet CP Ink System is the ink system that you received with your HP DesignJet CP prin...	17
Main Features of the HP DesignJet CP Ink System UV	17
Take Up Reel	18
Color Calibration	19
Ink emulation	19
PostScript queueing and nesting	19
Large/Complex PostScript file printing	19
Multiple copies of prints	19
Print Resolution	19
Media	20
User Interface	20
Standby Mode	20
Connections	21
Memory	21
Software Applications and Drivers	22
Front View of Printer	23
Rear View of printer	24
2: Using the Front Panel	25
The Front Panel	26
Standby Mode	30
Printing the Current Configuration	31
Entering the Menu System	32
Printing the Menus	33
Printing Other Internal Prints	36
PostScript config	36
PostScript fonts	36
HP-GL/2 config	36
Usage report	36
Image quality print	36
Service print	37
Menu	37
HP-GL/2 palette	37
Where to Find Internal Prints	37
Navigating the Menu System	38
Menu Graphics Used in This Manual	39
Navigation Examples	40
Selecting the Full Menu Mode	40
Changing the Color Calibration Setting in the Image Quality Menu	42
Changing the Merge Setting in HP-GL/2 Settings	45
Changing Margins	48
Changing the Drying Time	50
Other Types of Front-Panel Display Information	52
3: Working with Media	53
Choosing Media	54
Some Important Points about Media Types	55
Supported Media Types	56
Using the Ink System UV Outside	57
Laminating the Media after Printing	57
Applying the Overlaminate to a Finished Print	57
Installing the Final Print	58
Recommendations to Follow When Installing the Final Print	58
If the final print is less than 50 inches long:	59
If the final print is more than 50 inches long:	59
Media Types	60
HP Commercial Names of Media Types	60
Physical Characteristics of Media Types	61
Combinations of Media Type and Print Mode	62
Using Coated Paper and Heavy Coated Paper with Productivity Mode	63
Printing on Coated Papers Using Productivity Mode	63
Handling Your Media	64
Loading Roll Media	65
Take Up Reel loading	72
Unloading Media from the Take Up Reel	79
Removing a Roll from the Printer	83
Installing a New Roll into the Printer	85
Changing the Core Tube on the Take Up Reel	88
Loading sheet media	92
Unloading Sheet Media	95
Compensating for Badly Cut Media	96
Adjusting Skew Tolerance	96
Drying Time (Take Up Reel =off)	97
Adjusting Drying Time	97
Drying time (Take Up Reel =on)	98
None	98
Automatic	99
Manual	99
4: Working with Ink Systems	101
About the Ink System	102
The HP DesignJet CP Ink Systems	102
Main Features of the HP DesignJet CP Ink System	102
What is an Ink System?	103
How to Identify the HP DesignJet CP Ink System UV Components	104
Identifying the Ink System in the Printer	104
When Does the Ink System Refill the Printheads?	105
Obtaining Optimum Refill Performance using non-HP media.	106
Refilling the Printheads from the Front Panel	108
How big a print can I make without a refill?	108
Monitoring the Ink Level	109
When should I Replace an Ink System?	110
Removing and Replacing Ink Systems	111
Working with multiple Ink Systems	112
Handle Ink Systems with Care	112
Replace the Ink System	113
2 Removing and Replacing the Printhead Cleaner	116
3 Removing and Replacing the Ink Cartridges	119
After replacing the Ink System	123
Removing and Storing Partially Used Ink Systems	124
Handle the Ink Systems with Care	124
Storing the Ink System in the HP DesignJet CP Ink System Storage Container	125
Removing the Ink System from the HP DesignJet CP Ink System Storage Container	129
5: Controlling the Page Format	131
Page Format	132
Do You Need to Adjust the Page Size in the Front Panel?	134
Non-PostScript files	134
Adjusting the Page Size in the Front Panel	135
PostScript files	135
Non-PostScript files	136
Page Size and Clipped Images	137
Page Size and Nesting (Roll Media Only)	137
Page Size and Accuracy	138
Page Size Using 3M™ Changeable Opaque Imaging Media 8522CP	140
Selecting the Ink Emulation Mode	141
Adjusting Margins for Roll and Sheet Media	142
Margins and Automatic Cutting	144
Print Margins using the HP DesignJet CP UV Ink System	144
Rotating an Image	145
Rotating an Image from the Front Panel	145
What is Rotated?	146
How Does Rotate Interact with Your Software?	147
For PostScript files	147
For Non-PostScript Files	148
Printing a Mirror Image	149
Changing the Scale of a Printed Image	150
6: Controlling the Overall appearance of a Print	153
Ways of Controlling the Print’s Appearance	154
Why Change the Appearance of the Print Using the Front Panel?	154
Changing Pen Widths and Colors Using the Internal Palettes	155
To Select a Palette	156
Viewing Current Config. Settings	157
Viewing the Colors Available For a Palette	158
To Change the Palette Settings	159
Changing the Treatment of Overlapping Lines (Merge)	161
Printing Color Images in Monochrome	162
Switching between Color and Monochrome	163
Printing Speeds and Print Quality	164
Print mode settings	166
Using Coated Paper and Heavy Coated Paper with Productivity Mode	167
Changing the print mode	168
7: Managing Your Prints	169
Managing Pages Currently being Printed or Drying	170
Cancelling a Page	170
Cutting a Page before Drying is Complete (Roll Media Only)	171
Pausing while Printing a Series of Pages	172
Managing Pages not yet Printed (the Queue)	173
What is the Queue?	173
With queueing turned ON	173
With queueing turned OFF	174
Starting to Print a File that is Waiting for a Time-out	175
Identifying a Job in the Queue	176
Position in Queue	176
Viewing the Size of a Page in the Queue (Non-Postscript)	176
Prioritizing a Job in the Queue	177
Deleting a Job from the Queue	177
Making Copies of a Job in the Queue	178
Avoiding Media Waste by Nesting Pages	179
What is Nesting?	179
Automatic Rotation	180
When Does the Printer Try to Nest Pages?	181
Which Pages Qualify for Nesting?	181
Which Pages Cannot be Rotated?	181
Turning Nesting On or Off and Choosing the Nesting Method	182
What Happens to Nesting if You Turn Queueing Off?	182
How Long does the Printer Wait for Another File?	183
Getting the Best from Nesting (Nesting and Margins)	184
Nesting and the Rotate Feature	184
8: Reconfiguring Your Printer	185
Viewing the Current Overall Configuration of the Printer	186
PostScript Configuration Print	186
HP-GL/2 Configuration Print	187
Viewing the Current Configuration of the Front-Panel Settings	189
To Change the Front-Panel Settings	189
Recalibrating the Printer for Accuracy	190
When to Recalibrate the Printer	190
To Recalibrate the Printer	190
To Restore the Factory's Calibration	191
Changing the Graphics Language	192
Graphics Language and Networks	193
Changing the Interface Settings	194
Network	194
Parallel	194
To Change the I/O Time-out Setting	194
Upgrading Your Printer with More Memory	195
Turning on the Take Up Reel	196
Improving Throughput in the HP DesignJet 3500CP printer	198
Background printing (Macintosh only)	198
Using background printing penalizes the performance of the printer, the less powerful your Macint...	198
Queueing	198
See page 7-5, Managing Pages not yet Printed (the Queue)	198
Ink Emulation	198
File coding	198
9: Controlling Image Quality	199
Selecting the Ink Emulation Mode	200
Calibrating the Color Output	201
Comparing Color Output between Imaging and UV Ink Sysytems	201
Performing a Image Quality Test	202
Servicing the Printheads	203
Aligning Printheads	203
Refilling Printheads	203
Checking Printheads	204
Media Test Print	206
How to perform the Media Test Print	207
Changing the Print Mode when Media is Already Loaded	209
10: Maintaining Your Printer	211
Cleaning the Printer	212
Cleaning the Printer Exterior and Inside the Doors	212
Lens Maintenance	213
Replacing the Lens Cover	214
Normal Printer Use	216
Storing and Moving Your Printer	217
Selecting Transport Mode	217
Removing the Printheads	218
Removing the Printhead Cleaners	219
Removing the Ink Cartridges	221
Switching off and Disconnecting the Printer	223
11: Troubleshooting	225
A Note About Troubleshooting	226
Where to Find Help in Solving Problems	227
Finding the Source of Your Problem	228
Solving Image-Quality Problems	229
How to Proceed with the Image Quality Print Diagnosis	229
If the Color is Not as Expected	230
Some General Information About the Image Quality Test	231
Identifying the Printhead Components	231
How to Use the Image Quality Print	232
Printing the Image Quality Print	232
Analyzing the Image Quality Test Results	234
Printhead Warm-Up	234
Black, Cyan, Magenta, Yellow, Red, Blue, Green Test	234
Solving the Problems	235
Banding Caused by Printhead Problems	235
Banding Caused by Media Advance Problems	237
Problems Due to Misalignment	239
Nozzle Print Test	240
Nozzles not printing	241
Nozzles misdirected	242
Color Alignment Quality Test	244
Color Variation Pattern Test	245
No Printing Defects Found in the Image Quality Print	246
Solving Color Accuracy problems	247
Configuration	247
Media	247
Color Consistency problems	247
Configuration	248
Media	248
Where to Find Additional Information	250
If There are Slightly Warped Lines	250
If There are Blurred Lines (Ink “Bleeds” from Lines)	250
If there is a horizontal line 2 inches (5.5 cms) from the start of your image.	250
There are Smears and/or Scratching on Your Printed Media.	251
Solving Media-Handling Problems	252
The Front Panel Keeps Indicating that Media Is Misaligned or Incorrectly Positioned	252
Prints Do Not Feed Out Properly From the Printer	252
The Automatic Cutter does not Cut Immediately after a Print has Finished	252
The Automatic Cutter does not Work	253
The Cutter is Jammed	254
A Sheet is Ejected when You Switch On the Printer	254
Solving Ink System Problems	255
Missing Ink System	255
Ink System Error	255
Summary of Ink System Defect Messages	256
If the Replace Ink System Key does not Work	258
If Brand New Printheads have Problems	258
If there is a Failure after Refilling Printheads	258
Printhead Alignment Errors	259
Media Problems	259
Working with Media that cannot be Used for Alignments	259
Poor Printhead Start-Up	260
Other Symptoms or If the Problem is not Fixed Above	260
Printhead Checks	261
Using the Replace Ink System Key	261
Checking Ink Systems	262
Checking the Printheads	262
Checking the Printhead Cleaners	263
Checking the Ink Cartridges	264
If You Have Problems Reseating a Printhead	265
Cleaning Electrical Contacts	266
Clearing a Media Jam	268
Solving Communication Problems	269
If there is a Problem Communicating between Your Computer and the Printer	269
Some symptoms of a communication problem are:	269
Items to start checking are:	269
Solving Problems with Image Position or Content	270
If the Print is Completely Blank	270
If the Output Contains Only a Partial Print	270
If the Image is Clipped	271
If a Long-Axis Print Is Clipped	271
If the Entire Image is in One Quadrant of the Correct Printing Area	272
If the Image Is Unexpectedly Rotated	272
If the Print Is a Mirror Image of Your Image	272
If the Print Is Inaccurate	272
If the Print is Distorted or Unintelligible	272
If One Image Overlays Another on the Same Sheet	273
If Pen Settings Seem to have No Effect	273
If the Printer Produces a Black and White Print When You Expected a Color Print	273
If the Printer has Printed a Different Print than the One You were Expecting	274
One possibility is that you have accidentally initiated one of the printer's internal prints:	274
Or you may have initiated one of the following Internal prints which are printed from the Interna...	274
Solving Front-Panel Problems	275
If the Replace Ink System Key Does Not Work	275
If None of the Front-Panel Keys Work	275
If Page Format/Rotate does not Work	275
If a Display Message will not Clear	275
If a “System Error” Message Is Displayed	276
If an “Out Of Memory/Data Was Lost” Message Is Displayed	276
File Size and Memory Usage	276
Take Up Reel problems	277
Take Up Reel Does Not function	277
Media Skewed on Take Up Reel.	277
Solving Miscellaneous Problems	278
If the Printer does not Print	278
If the Printer Seems Too Slow	278
If the Printer Waits Too Long to Print a Nest	279
If the Bail (Black Metal Bar) does not Lower All the Way	279
The Media coming from the Printer is Fed Back into the Printer causing a Media Jam.	279
If you have marks on your print.	279
Getting Help	280
What to Do Before You Call	280
12: Front-Panel Messages	283
Message Explanations and Actions	284
STATUS Messages	299
13: Reference	303
Printer Specifications	304
Interface Specifications	312
Interface Cables	313
Regulatory Notices	314
To Obtain a Material Safety Data Sheet (MSDS)	314
Sound	314
Electro-Magnetic Compatibility (EMC)	314
Procduct identification numbers:	314
Shielded cables	314
VCCI Class A and class B (Japan)	317
Telecommunications Statement	317
Declaration of Conformity	318
Declaration of Conformity	319
Ordering Accessories	320
HP-GL/2 and HP RTL Programming Information	323
How to Order Supplies and Accessories	323
Glossary	325
Index	329
3M™ MCS™ Warranty for Graphics Produced on HP DesignJet CP Printers	339

Match case Limit results 1 per page

Troubleshooting

Getting Help

11-56

Getting Help

Hewlett-Packard has support services available to help you in case you have a

problem with your printer. For a list of the support services available, refer to the

Hewlett-Packard Support Services booklet shipped with this printer.

What to Do Before You Call

Review the troubleshooting suggestions in this chapter:

In the relevant driver documentation supplied with this printer (for users sending

PostScript files or those using Microsoft Windows).

If you have installed third party software drivers and RIPs refer to that user

documentation.

In any relevant Software Application Note supplied with this printer.

If the problem is image quality, print out the image quality print; see page

2-12, Printing Other Internal Prints

and page

11-5, Solving Image-Quality

Problems.

Print the Image Quality Print to determine if the problem is due to printhead errors

or printer hardware problems; see page 11-8,

Printing the Image Quality Print

If the problem appears to be related to your software application, first contact your

software vendor.

If you still have difficulty, refer to the HP Support Services booklet shipped with

this printer. This document contains a comprehensive list of various support

services available to help solve printer problems.

If you do call one of the Hewlett-Packard offices, please have the following

information available to help us answer your questions more quickly:

The printer you are using (the product number and the serial number, found on

the label at the back of the printer).

The computer you are using.

Any special equipment or software you are using (for example, spoolers,

networks, switch-boxes, modems, or special software drivers).

The cable you are using (by part number) and where you purchased it.

The type of interface used on your printer (parallel, or network).

The software name and version you are currently using.

If the problem is a software error it will have a error number; record the error

number and have it ready.

HP Designjet 2000/3000cp HP DesignJet 3000/3500 CP Printer User&#146;s Gui - Page 280

Getting Help, What to Do Before You Call

Page 280 highlights

HP Designjet 2000/3000cp HP DesignJet 3000/3500 CP Printer Users Gui - Page 280