HP Designjet L26100 HP Designjet L26500 / L26100 printer series - Maintenance - Page 71

Troubleshoot substrate If you see the above display on the front panel, proceed as follows. 1. Lift the substrate lever. 2. Manually reposition the substrate on the platen. 3. Lower the substrate lever. 4. Repeat the above steps until the front panel displays the Ready message. The substrate has jammed When a jam occurs, the Possible substrate jam message usually appears in the front panel, with one of several error codes (see Front-panel error messages on page 80). If you are trying to load a very thin or very thick substrate, or a textile, remember to follow the special procedure described in the User's guide for loading such substrates. Check the substrate path ● This problem can occur when a roll has finished and the end of the roll is stuck to the cardboard core. If this has happened, cut the end of the roll away from the core. Then feed the substrate through the printer, and load a new roll. ● Otherwise, follow the procedure described under Check the printhead path on page 65 Check the printhead path 1. Turn off the printer at the front panel, then also switch off the power switch at the rear. 2. Unlock and open the printer window. ENWW The substrate has jammed 65