HP Designjet L26100 HP Designjet L26500 / L26100 printer series - Maintenance - Page 90

Table 10-2 Numeric error messages (continued) Error code Recommendation 61:01 The file format is incorrect and the printer cannot process the job. Try the following remedies: ● Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer. Disconnect the power cord, then reconnect the power cord and turn on the printer. ● Make sure that the RIP supports the printer and that the printer driver is installed in the RIP. ● Resubmit the file to the printer. ● Check that your printer firmware is up to date. See Firmware update on page 8. ● Check that you are using the latest version of your RIP. If the problem persists, call your service representative. See When you need help on page 86. 61:09 The RIP is unable to communicate with the printer. Check that all relevant cables are properly connected, and check whether the RIP has displayed any error message. 63:04 An input/output problem has occurred with the network card. Try the following remedies: ● Make sure that the network cable is correctly connected to the network card. ● Check that your printer firmware is up to date. See Firmware update on page 8. If the problem persists, call your service representative. See When you need help on page 86. 63:05 The job is reaching the printer too slowly. The printer cancels the job if there are long pauses of more than 20 s. Try the following remedies: ● Make sure that a 1 Gigabit Ethernet card is correctly installed in the computer with the RIP. ● Check the RIP for any error messages. Check that the computer with the RIP is working correctly and has the minimum specification required by the RIP. Check that the hard disk is neither full nor excessively fragmented. ● Check whether the option RIP while printing is enabled. This option can cause slow printing if the computer is not sufficiently powerful. ● Try reducing the resolution of the job or increasing the number of passes. 73:03 Turn off the printer using the front panel and the power switch at the rear. Disconnect the power cords. Reconnect the power cords and turn the printer on again. Check that the printer has the latest firmware version. If not, update the firmware to the latest version. If the problem persists, call your service representative. See When you need help on page 86. 74:01 An error occurred when uploading the firmware update file. Try the following remedies: ● Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer. Disconnect the power cord, then reconnect the power cord and turn on the printer. ● Try again to upload the firmware update file to the printer. See Firmware update on page 8. If the problem persists, call your service representative. See When you need help on page 86. Error messages 84 Chapter 10 Front-panel error messages ENWW