HP Designjet L26100 HP Designjet L26500 / L26100 printer series - Maintenance - Page 93

When you need help HP Customer Care Centers Help is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review your RIP's documentation, if relevant. ● Please have the following information available: ◦ The printer you are using: the product number, the serial number and the service ID NOTE: This information is available from the front panel: select the icon, then View printer information. You may also find it on a label at the rear of the printer. ◦ If there is an error code on the front panel, note it down; see Front-panel error messages on page 80 ◦ The RIP you are using, and its version number ◦ The software application you are using, and its version number ◦ The text displayed by the Embedded Web Server when you select Help > About Telephone number Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/ country/us/en/wwcontact_us.html. Service information The printer can produce on request a list of many aspects of its current status, some of which may be useful to a service engineer trying to fix a problem. There are two different ways to request this list: ● In the Embedded Web Server, select the Support tab and then Service support > Printer information. ● From any computer with Internet access, enter the URL of your printer into a Web browser, followed by /hp/device/webAccess/allServicePlot.htm. For instance, if the URL of your printer is http://123.123.123.123, enter http://123.123.123.123/hp/device/ webAccess/allServicePlot.htm. You can request the whole list, which takes a significant time to generate; or you can request specific parts of it. If in doubt, you are recommended to request the whole list (select All pages). If you need to send the list by e-mail, you can save the page as a file from your Web browser, and later send the file. Alternatively, from Internet Explorer you can send the page directly: select File > Send > Page by E-mail. ENWW HP Customer Care Centers 87