HP Officejet 7500A User Guide
HP Officejet 7500A - Wide Format e-All-in-One Printer Manual
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- HP Officejet 7500A | User Guide - Page 1
OFFICEJET 7500A User Guide E910 - HP Officejet 7500A | User Guide - Page 2
- HP Officejet 7500A | User Guide - Page 3
HP Officejet 7500A (E910) eAll-in-One User Guide - HP Officejet 7500A | User Guide - Page 4
. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and - HP Officejet 7500A | User Guide - Page 5
-size media...24 Insert a memory card...25 Maintain the printer...26 Clean the scanner glass...26 Clean the exterior ...27 Clean the automatic document feeder (ADF 27 Turn off the printer...31 2 Print Print documents...32 Print documents (Windows 33 Print documents (Mac OS X 33 Print brochures - HP Officejet 7500A | User Guide - Page 6
sizes (Mac OS X 38 Print borderless documents...38 Print borderless documents (Windows 39 Print borderless documents (Mac OS X 39 3 Scan Scan an to multiple recipients 53 Send a fax in Error Correction Mode 53 Receive a fax...54 Receive a fax manually...54 Set up backup fax...55 Reprint - HP Officejet 7500A | User Guide - Page 7
by HP...73 7 Work with ink cartridges Information on ink cartridges and the printhead 74 Check the estimated ink levels 75 Replace the ink cartridges...75 Store printing supplies...78 Usage information collection...78 8 Solve a problem HP support...80 Obtain electronic support...81 HP support by - HP Officejet 7500A | User Guide - Page 8
111 The printer prints slowly...113 Printhead maintenance...113 Clean the printhead...114 Align the printhead...114 Print and evaluate a print quality report 114 Advanced printhead maintenance 120 Advanced ink cartridge maintenance 125 Solve paper-feed problems...127 Solve copy problems...129 No - HP Officejet 7500A | User Guide - Page 9
communication 154 Step 4: Make sure the printer is online and ready 154 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7: Add hardware - HP Officejet 7500A | User Guide - Page 10
...170 Physical specifications...170 Printer features and capacities 170 Processor and memory specifications 171 System requirements...171 Network protocol specifications 171 Embedded Web server specifications 172 Media specifications...172 Understand specifications for supported media 172 Set - HP Officejet 7500A | User Guide - Page 11
licenses...193 HP Officejet 7500A (E910) e-All-in-One 193 B HP supplies and accessories Order printing supplies online 198 Supplies...198 Ink cartridges...198 HP media...199 C Additional fax setup Set up faxing (parallel phone systems 200 Choose the correct fax setup for your home or office 201 - HP Officejet 7500A | User Guide - Page 12
addresses to a WAP 228 Other guidelines...228 Guidelines for reducing interference on a wireless network 229 Uninstall and reinstall the HP software 229 E Printer management tools HP printer software (Windows 231 HP Utility (Mac OS X)...231 Embedded Web server...231 About cookies...232 To open - HP Officejet 7500A | User Guide - Page 13
with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users - HP Officejet 7500A | User Guide - Page 14
reduce the impact of your printing choices. In addition to specific features in this printer, please visit the HP Eco Solutions Web site for more information on HP's environmental initiatives. www.hp.com/hpinfo/globalcitizenship/environment/ • Energy Savings Information: To determine the ENERGY STAR - HP Officejet 7500A | User Guide - Page 15
Printing supplies area 1 2 1 Cartridge access door 2 Ink cartridges Back view 1 Universal serial bus (USB) port 2 Ethernet port 3 Power input 4 1-LINE (fax) 5 2-EXT (phone) 12 3 45 Understand the printer parts 11 - HP Officejet 7500A | User Guide - Page 16
to the Home screen from any other screen. Color display: Touch the icon on the color display to choose a printer function. Help: Opens the Help screen. Keypad: Use the keypad to enter numbers and text. Wireless light: The light is on when the wireless radio is on. Cancel: Stops a job, exits a screen - HP Officejet 7500A | User Guide - Page 17
that a wireless network connection exists. The signal strength is indicated by the number of curved lines. This is for infrastructure mode. For more information, see Set up the printer for wireless communication. Displays screen where you can see information about the ink cartridges, including fill - HP Officejet 7500A | User Guide - Page 18
's mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, the HP Utility (Mac OS X), or the embedded Web server (EWS - HP Officejet 7500A | User Guide - Page 19
model number. Use this number to obtain support and to identify the supplies and accessories available for your printer. The model number is printed on a label located inside the printer, near the ink cartridges area. HP Digital Solutions The printer includes a collection of digital solutions that - HP Officejet 7500A | User Guide - Page 20
and vivid colors. It is acidfree for longer lasting documents. HP Office Paper HP Office Paper is inkjet printer. Available in semi-gloss finish in 8.5 x11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents. HP Iron-On Transfers HP Iron-on Transfers (for color - HP Officejet 7500A | User Guide - Page 21
you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents. HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you - HP Officejet 7500A | User Guide - Page 22
information, see Media specifications. • To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the trays correctly if the glass and lid backing are not clean. For more information, see Maintain the printer. To load an original on the scanner glass Use - HP Officejet 7500A | User Guide - Page 23
3. Close the lid. Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size document by placing it in the automatic document feeder tray. CAUTION: Do not load photos in - HP Officejet 7500A | User Guide - Page 24
1 2. Slide the width guides inward until they stop at the left and right edges of the media. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. Load media This section provides instructions for loading media into the printer. This section contains the - HP Officejet 7500A | User Guide - Page 25
and back edges of the tray and does not exceed the line marking in the tray. 2 1 NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 5. Lower the output tray. 6. Pull out the tray - HP Officejet 7500A | User Guide - Page 26
Envelopes To load envelopes Use these instructions to load an envelope 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you - HP Officejet 7500A | User Guide - Page 27
cards and photo paper Use these instructions to load photo paper. 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. one edge, make sure the tab is pointing towards the front of the printer. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides - HP Officejet 7500A | User Guide - Page 28
media To load cards and photo paper Use these instructions to load custom-size media. CAUTION: Use only custom-size media that is supported by the printer. For more information, see Media specifications. 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. NOTE: If you are - HP Officejet 7500A | User Guide - Page 29
tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media one memory card at a time as this can also damage files on the memory cards. NOTE: The printer does not support encrypted memory cards. For more information on the supported - HP Officejet 7500A | User Guide - Page 30
Chapter 1 Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary. • Clean the scanner glass • Clean the exterior • Clean the automatic document feeder (ADF) Clean the scanner glass NOTE: Dust or dirt - HP Officejet 7500A | User Guide - Page 31
is applied, the cleaner could leak under the glass and damage the scanner. 4. Close the scanner lid, and turn on the printer. Clean the exterior WARNING! Before cleaning the printer, turn off the power and unplug the power cord from the electrical socket. For more information, see Turn off the - HP Officejet 7500A | User Guide - Page 32
feeder cover (1). This provides easy access to the rollers (2) and separator pad (3). 2 3 1 1 Automatic document feeder cover 2 Rollers 3 Separator pad 3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth. 4. Use the damp cloth to wipe any - HP Officejet 7500A | User Guide - Page 33
plastic strip inside the automatic document feeder Use these instructions to clean the plastic strip inside the ADF. 1. Turn off the printer and unplug the power cord. For more information, see Turn off the printer. NOTE: Depending how long the printer is unplugged, the date and time might be erased - HP Officejet 7500A | User Guide - Page 34
automatic document feeder cover to the vertical position. 4. Lift the automatic document feeder mechanism. 5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. plastic strip. The liquid might seep inside and damage the printer. 30 Get started - HP Officejet 7500A | User Guide - Page 35
) button located on the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. If you turn the printer off incorrectly, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues - HP Officejet 7500A | User Guide - Page 36
automatically handled by the software application. Change the settings manually only when you want to change print quality, anywhere by using HP's ePrint feature. For more information, see HP ePrint. Follow the instructions for your operating system. • Print documents (Windows) • Print documents - HP Officejet 7500A | User Guide - Page 37
more information, see HP ePrint. Follow the instructions for your operating system. • Print brochures (Windows) • Print brochures (Mac OS X) Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information - HP Officejet 7500A | User Guide - Page 38
the instructions for your operating system. • Print on envelopes (Windows) • Print on envelopes (Mac OS X) Print on envelopes (Windows) 1. Load envelopes in the tray. For more information, see Load media. 2. On the File menu in your software application, click Print. 3. Make sure the printer you - HP Officejet 7500A | User Guide - Page 39
flat before printing. Follow the instructions for your operating system. • Print photos on photo paper (Windows) • Print photos on photo Windows) 1. Load paper in the tray. For more information, see Load media. 2. On the File menu in your software application, click Print. 3. Make sure the printer - HP Officejet 7500A | User Guide - Page 40
and white, click Grayscale from the Color pop-up menu, and then select one of the following options: • High Quality: uses all the available colors to print your photo in grayscale. This creates smooth and natural shades of gray. • Black Print Cartridge Only: uses black ink to print your photo in - HP Officejet 7500A | User Guide - Page 41
that came with your digital camera to see if your camera supports DPOF file format 1.1. To print camera-selected photos using the DPOF standard 1. Insert your memory card into the appropriate slot on the printer. 2. When prompted, do one of the following: • Touch OK to print all DPOF-tagged photos - HP Officejet 7500A | User Guide - Page 42
, open the file in a software application and assign the image size. Make sure the size corresponds to the media size on which you are printing the image. NOTE: Not all applications support borderless printing. Follow the instructions for your operating system. • Print borderless documents (Windows - HP Officejet 7500A | User Guide - Page 43
sitting next to you or sitting thousands of miles away. To use the HP ePrint service, you need to have the following components: • An HP ePrint-enabled printer that is connected to the Internet (either using an Ethernet cable or wireless connection) • A device that has a functioning email capability - HP Officejet 7500A | User Guide - Page 44
Chapter 2 Follow the instructions on the printer's control panel to enable and set up the printer's Web Services. For more information, see www.hp.com/go/ePrintCenter. Two-sided printing (duplexing) With certain types of paper, you can print on both sides of a sheet of paper (called "twosided - HP Officejet 7500A | User Guide - Page 45
printer or TWAIN-compliant or WIA-compliant programs. When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. NOTE: Some scan functions are only available after you install the HP software. TIP: If you have problems scanning - HP Officejet 7500A | User Guide - Page 46
document feeder (ADF). 2. On the computer, open the HP scanning software: • Windows: From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select HP Scan. • Mac OS X: Click the HP Utility icon in the Dock, click Applications, and - HP Officejet 7500A | User Guide - Page 47
printer control panel Use the following instructions Touch Settings to rename the scan file name OR change the output quality printer joins the two copies into one document. To scan an original from ArcSoft (Windows select the folder for your HP printer, and then select HP Scan. 3. Touch Size Original - HP Officejet 7500A | User Guide - Page 48
a format that you can search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents. To ensure that the software can convert your documents successfully, do the following: • Make sure the scanner glass or ADF window is clean. When the printer scans - HP Officejet 7500A | User Guide - Page 49
is tightly spaced. For example, if the text that the software converts has missing or combined characters, "rn" might appear as "m." ◦ The text is on a colored background. Colored backgrounds can cause images in the foreground to blend too much. Scanning documents as editable text 45 - HP Officejet 7500A | User Guide - Page 50
the color original, while selecting the Color function produces a full-color copy of the color original. Copy a large original (A3 or 11x17 inch) You can copy a document that is larger than the scanner glass by scanning the document in two scans, and then the printer prints the scans onto one sheet - HP Officejet 7500A | User Guide - Page 51
to make a color copy. 5. Select the size of the original. 6. Load the original according to the animation, and then select Scan. 7. When prompted, select Continue. 8. Turn the original around according to the animation, and then select Scan. The printer joins the two copies into one document and - HP Officejet 7500A | User Guide - Page 52
the control panel or the HP software provided with the printer. You can verify the fax services • Fax over Internet Protocol • Use reports Send a fax You can send a fax in a variety of ways. Using the printer control panel, you can send a black-and-white or color fax. You can also send a fax manually - HP Officejet 7500A | User Guide - Page 53
also send a fax manually from a phone or Black or Start Color. If the printer detects an original install the printer software using the installation program provided on the HP software CD provided with the printer. Windows 1. Open the document on your computer that you want to fax. 2. On the File - HP Officejet 7500A | User Guide - Page 54
2. From the File menu in your software application, click Print. 3. Make sure the printer you want to use is selected. TIP: Select the printer that has "( Now . The printer begins dialing the fax number and faxing the document. Send a fax manually from a phone Sending a fax manually allows you to - HP Officejet 7500A | User Guide - Page 55
When you are ready to send the fax, touch Start Black or Start Color. NOTE: If printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service and then touch Start Black or Start Color. If the printer detects an original loaded in the automatic - HP Officejet 7500A | User Guide - Page 56
late in the evening, when phone lines are not as busy or phone rates are lower, for example. The printer automatically sends your fax at the specified time. You can only schedule one fax to be sent at a time. You can continue to send faxes normally, however, while a fax is scheduled. NOTE - HP Officejet 7500A | User Guide - Page 57
printer follows the settings for Busy Redial and No Answer Redial. If a connection cannot be made, the next number is dialed and an error report is generated. Send a fax in Error Correction Mode Error . • You no longer send or receive faxes in color. To change the ECM setting from the control panel - HP Officejet 7500A | User Guide - Page 58
faxing. Use the instructions in this section to receive a manual fax. NOTE: You can pick up the handset to talk or listen for fax tones. You can receive faxes manually from a phone that is: • Directly connected to the printer (on the 2-EXT port) • On the same phone line, but not directly connected - HP Officejet 7500A | User Guide - Page 59
calls. NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be stored in memory due to memory limitations. Causes the printer to store faxes in memory only if an error condition exists that prevents the printer from printing the faxes (for example, if the - HP Officejet 7500A | User Guide - Page 60
ready to send. NOTE: The printer does not support polling pass codes. Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the printer printer to forward your faxes to another fax number. A received color fax is forwarded in black and white. HP - HP Officejet 7500A | User Guide - Page 61
not turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report. 5. At the by default, so the image of the incoming fax is reduced to fit on one page, if possible. If this feature is turned off, information that does - HP Officejet 7500A | User Guide - Page 62
service through your phone provider, you can block specific fax numbers so the printer does not print faxes received from those numbers. When an incoming fax call is received, the printer supported in all countries/regions. If it is not supported ID History. - or To manually enter a fax number to - HP Officejet 7500A | User Guide - Page 63
and also eliminate the hassle of dealing with bulky paper files. Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is received, you get an on to PC or Fax to Mac feature, must be on at all times. Only one computer can act as the Fax to PC or Fax to Mac administrator computer. - HP Officejet 7500A | User Guide - Page 64
off printing, color faxes will still print. To modify settings from the HP software (Windows) 1. Open the HP printer software. For more information, see HP printer software (Windows). 2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard. 3. Follow the onscreen instructions. To - HP Officejet 7500A | User Guide - Page 65
's control panel, you can also use tools available on your computer, such as the HP software included with the printer and the printer's embedded Web server (EWS). For more information, see Printer management tools. This section contains the following topics: • Set up and change speed-dial entries - HP Officejet 7500A | User Guide - Page 66
sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a speed-dial entry, you must have already created at least one speed-dial entry. 1. On the printer's control panel, touch right arrow , and then touch - HP Officejet 7500A | User Guide - Page 67
settings After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial printer to answer faxes automatically. The printer answers all incoming calls and faxes. • Turn off the Auto Answer setting if you want to receive faxes manually - HP Officejet 7500A | User Guide - Page 68
numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to answer printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP - HP Officejet 7500A | User Guide - Page 69
on the same telephone line. Touch Yes to continue. 6. Do one of the following: • Touch the ring pattern assigned by your telephone company to fax calls. - Or - • Touch Ring Pattern Detection, and then follow the instructions on the printer's control panel. NOTE: If the Ring Pattern Detection feature - HP Officejet 7500A | User Guide - Page 70
is turned on, the printer redials automatically if it one of the following, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems - HP Officejet 7500A | User Guide - Page 71
digital network (ISDN) system. • FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax over Internet Protocol (FoIP). For more information, see Fax over Internet Protocol. HP printers are designed specifically - HP Officejet 7500A | User Guide - Page 72
, contact your Internet faxing services support department or your local service provider for further assistance. Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as - HP Officejet 7500A | User Guide - Page 73
during transmission or reception. To set the printer to print fax error reports automatically 1. Touch right arrow , and then select Setup. 2. Touch Fax Setup, touch down arrow , and then select Fax Reports. 3. Touch Fax Error Report. 4. Touch to select one of the following. On (Send & Receive - HP Officejet 7500A | User Guide - Page 74
steps to clear the fax log. NOTE: Clearing the fax log also deletes all faxes stored in memory. To clear the fax log via the printer control panel 1. Touch right arrow , and then select Setup. 2. Touch Tools. 3. Touch down arrow , and then select Clear Fax Log. Print the details of the - HP Officejet 7500A | User Guide - Page 75
To view the Call History 1. Touch right arrow , and then select Fax. 2. Touch (Call History). Use reports 71 - HP Officejet 7500A | User Guide - Page 76
an Ethernet cable or wireless connection). Follow the instructions on the printer's control panel to enable and set up this service. New Apps are periodically added, and you can select and download to the printer's control panel for use. For more information, visit www.hp.com/go/ePrintCenter. NOTE - HP Officejet 7500A | User Guide - Page 77
started, select Marketsplash by HP in the HP printer software that came with your printer. Or for more information, visit marketsplash.com. NOTE: For a list of system requirements for this Web site, see HP Web site specifications. NOTE: Not all Marketsplash tools and services are available in all - HP Officejet 7500A | User Guide - Page 78
handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead. TIP: If you have problems scanning documents, see Print quality troubleshooting This section contains the following topics: • Information on ink cartridges and the printhead • Check - HP Officejet 7500A | User Guide - Page 79
assembly should be parked on the right side of the printer, in the service station. For more information, see Turn off the printer. ◦ Make sure you leave the ink cartridges and printhead installed. ◦ The printer must be transported sitting flat; it should not be placed on its side, back, front - HP Officejet 7500A | User Guide - Page 80
result in damage to both the printer and the ink cartridge. To replace the ink cartridges Use these steps to replace the ink cartridges. 1. Make sure the printer is turned on. 2. Open the print-carriage access door. NOTE: Wait until the print carriage stops moving before proceeding. 3. Press the - HP Officejet 7500A | User Guide - Page 81
firmly in the slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the ink cartridges. Replace the ink cartridges 77 - HP Officejet 7500A | User Guide - Page 82
shaped icon and color as the one you are installing. 7. Repeat steps 3 through 6 for each ink cartridge you are replacing. 8. Close the print-carriage access door. Related topics Order printing supplies online Store printing supplies Ink cartridges can be left in the printer for extended periods - HP Officejet 7500A | User Guide - Page 83
Preferences, and then select Cartridge Chip Information. 3. Touch OK to turn off usage information collection. NOTE: If you turn off the memory chip's ability to collect the printer's usage information, you can still continue to use the cartridge in the HP printer. Usage information collection 79 - HP Officejet 7500A | User Guide - Page 84
wired (Ethernet) network problems • Solve wireless problems • Configure your firewall to work with printers • Solve printer management problems • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page • Clear jams HP support If you have - HP Officejet 7500A | User Guide - Page 85
obtain support from the HP printer software (Windows) or HP Utility (Mac OS X), which provide easy, step-by-step solutions to common printing problems. For more information, see Printer management tools. Support options and availability vary by printer, country/region, and language. HP support by - HP Officejet 7500A | User Guide - Page 86
to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). 82 Solve - HP Officejet 7500A | User Guide - Page 87
Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free. HP support 83 - HP Officejet 7500A | User Guide - Page 88
the most current list of telephone support numbers, see www.hp.com/support. www.hp.com/support $IULFD (QJOLVKVSHDNLQJ 㡴㦻 $ .LQJGRP eSP 8QLWHG6WDWHV 8UXJXD\ 9HQH]XHOD &DUDFDV 㡴㦻 9HQH]XHOD 9L¬W1DP 84 Solve a problem - HP Officejet 7500A | User Guide - Page 89
require HP software. If you did not install the HP software, you can install it using the HP software CD included with the printer, or you can download the software from the HP support Web site (www.hp.com/support). Try these when you begin troubleshooting a printing problem. • For a paper jam, see - HP Officejet 7500A | User Guide - Page 90
driver. For more information, see Print. Check the ink cartridge levels If a cartridge is completely out of ink, the printer may slow down to keep the printhead from overheating. Something on the page is missing or incorrect Check the ink cartridges Make sure the correct ink cartridges are installed - HP Officejet 7500A | User Guide - Page 91
for the document do not exceed the printable area of the printer. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of USB cable High electromagnetic fields (such as - HP Officejet 7500A | User Guide - Page 92
3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the printer completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely - HP Officejet 7500A | User Guide - Page 93
, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac - HP Officejet 7500A | User Guide - Page 94
if the print carriage moves freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something. CAUTION: Be careful not to force the print carriage. If the carriage is stuck, forcing it to move damages the printer. Cause: The print carriage had stalled. If - HP Officejet 7500A | User Guide - Page 95
. Solution 10: Restart the printer Solution: 1. Turn off the printer. For more information, see Turn off the printer. 2. Unplug the power cord. Plug the power cord back in, and then press the Power button to turn on the printer. Cause: The printer experienced an error. Print troubleshooting 91 - HP Officejet 7500A | User Guide - Page 96
in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Check the printer margins • Solution 2: Verify the paper size setting • Solution 3: Load the stack of paper correctly - HP Officejet 7500A | User Guide - Page 97
File menu, and then click Print Preview. 2. Check the margins. The printer uses the margins you have set in your software application, as long as they are greater than the minimum margins the printer supports guide inward until it stops at the edge guides were not solve the problem, continue trying the - HP Officejet 7500A | User Guide - Page 98
the File menu, and then click Print Preview. 2. Check the margins. The printer uses the margins you have set in your software application, as long as they are greater than the minimum margins the printer supports. is misfeeding, it could cause parts of the document to cut off. 94 Solve a problem - HP Officejet 7500A | User Guide - Page 99
the problem, the ink levels • Solution 4: Clean the printhead • Solution 5: Load paper in the input tray Solution 1: Remove any extra pages or lines at the end of the document Solution: Open the document file printer picked up two sheets of paper. Print troubleshooting 95 - HP Officejet 7500A | User Guide - Page 100
power cord or turning off a power strip. If you incorrectly turn off the printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Cause: The printhead was clogged. Solution 5: Load paper in the input tray Solution: If the - HP Officejet 7500A | User Guide - Page 101
any soft material that will not come apart or leave fibers. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges). Cause: The rollers were dirty and needed to be cleaned. Print troubleshooting 97 - HP Officejet 7500A | User Guide - Page 102
country/region, and then click Contact HP for information on calling for technical support. Cause: Your printer needs servicing. Print quality troubleshooting Use this section to solve these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is not filling the text or graphics - HP Officejet 7500A | User Guide - Page 103
• Solution 8: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help - HP Officejet 7500A | User Guide - Page 104
Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. For more information - HP Officejet 7500A | User Guide - Page 105
Solution: Check the following potential problems, and then clean the printhead. • Check the orange pull tab on the ink cartridges. Make sure they were completely removed. • Make sure all ink cartridges are correctly installed. • Make sure you turn off the printer by using the Power button. This - HP Officejet 7500A | User Guide - Page 106
solution. Solution 8: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Ink is not filling the - HP Officejet 7500A | User Guide - Page 107
media Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 5: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the printhead. Print quality troubleshooting 103 - HP Officejet 7500A | User Guide - Page 108
the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. The printout has - HP Officejet 7500A | User Guide - Page 109
image Solution: If the problem persists, use the HP software or another software ink levels • Solution 4: Align the printhead • Solution 5: Clean the printhead • Solution 6: Contact HP support printer. Cause: The print quality setting on the printer was set too low. Print quality troubleshooting 105 - HP Officejet 7500A | User Guide - Page 110
, see: • Printhead maintenance • Print and evaluate a print quality report Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. 106 Solve a problem - HP Officejet 7500A | User Guide - Page 111
HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts are faded or have dull colors Try the following solutions if the colors Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. Print quality troubleshooting 107 - HP Officejet 7500A | User Guide - Page 112
a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support. • Solution - HP Officejet 7500A | User Guide - Page 113
this did not solve the issue, try the next solution. Solution 4: Align the printhead Solution: Align the printhead. Aligning the printer can help ensure excellent print quality. For more information, see: Align the printhead Cause: The printer needed to be aligned. Print quality troubleshooting 109 - HP Officejet 7500A | User Guide - Page 114
printer. Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is one type of paper is loaded • Solution 3: Ensure that the rear access panel is securely installed - HP Officejet 7500A | User Guide - Page 115
the printhead • Solution 4: Clean the printhead Solution 1: Wait before you attempt to reprint Solution: If the black cartridge is new, allow time for automatic servicing to clear up the problem. Black print quality should start to improve in a few hours. If you do Print quality troubleshooting 111 - HP Officejet 7500A | User Guide - Page 116
8 not have time to wait, you can clean the printhead, but this uses more ink, and the poor black text may reoccur until automatic servicing is allowed to complete. Cause: Many black print quality problems clear up when the automatic services are performed. Solution 2: Use TrueType or OpenType - HP Officejet 7500A | User Guide - Page 117
solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printer. Printhead maintenance If you - HP Officejet 7500A | User Guide - Page 118
seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes a few minutes. Some noise might be - HP Officejet 7500A | User Guide - Page 119
Page This section includes the following topics: • Ink Levels • Good color bars • Ragged, irregularly streaked, or faded bars • Regular white streaks in the bars • Bar colors are not uniform • Large Black Font Text • Alignment Patterns • If you see no defects Print quality troubleshooting 115 - HP Officejet 7500A | User Guide - Page 120
be solid (not streaked with white or other colors). They should be uniform in color throughout. The bars correspond to the ink cartridges in the printer as follows: Item 1 2 3 4 Cartridge color Black Ink Cartridge Cyan Ink Cartridge Magenta Ink Cartridge Yellow Ink Cartridge 116 Solve a problem - HP Officejet 7500A | User Guide - Page 121
help, contact HP - the printhead may need to be replaced. Preventing the problem that causes ragged bars on the Print Quality Diagnostic report: • Avoid leaving opened ink cartridges outside of the printer for an extended period of time. • Wait until a new cartridge is ready to be installed before - HP Officejet 7500A | User Guide - Page 122
report. This uses less ink than a printhead cleaning, but if it is not effective, try a cleaning. 3. Retry the Print Quality Diagnostic report. If the colors seem to be improving, continue cleaning. If the colors get worse, contact HP - the printhead may need to be replaced. 118 Solve a problem - HP Officejet 7500A | User Guide - Page 123
letters are ragged on one end - clean the printhead. If this defect occurs right after a new black cartridge is installed, the printer's automatic servicing routines may solve the problem in a day or so, using less ink than a printhead cleaning. Alignment Patterns If the color bars and large font - HP Officejet 7500A | User Guide - Page 124
. The problem might not appear on the other end of the print. Advanced printhead maintenance WARNING! Only reinstall the printhead as part of the procedure for Printhead Problem error messages To reinstall the printhead 1. Make sure that the printer is turned on. 2. Open the ink cartridge door - HP Officejet 7500A | User Guide - Page 125
3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage. 5. Remove the printhead by lifting it straight up. Print quality troubleshooting 121 - HP Officejet 7500A | User Guide - Page 126
and not with your finger. To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. 122 Solve a problem - HP Officejet 7500A | User Guide - Page 127
a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. Print quality troubleshooting 123 - HP Officejet 7500A | User Guide - Page 128
printhead. 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink - HP Officejet 7500A | User Guide - Page 129
cartridges Clean the sensor windows on the ink cartridges If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the printer when instructed - HP Officejet 7500A | User Guide - Page 130
b for each ink cartridge. 5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth. The sensor window is an area of clear plastic near the copper or gold-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal contacts. 126 Solve a problem - HP Officejet 7500A | User Guide - Page 131
ink cartridge label to the color and icon on the slot for that ink cartridge. 7. Close the ink cartridge access door, and check if the error has been resolved. 8. If you still receive the error message, turn the printer off, and then on again. Solve paper-feed problems Media is not supported guides - HP Officejet 7500A | User Guide - Page 132
skewing • Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer and reload the media correctly, making sure that the paper guides are correctly aligned. • Load media into the printer only when it is not printing. 128 Solve a problem - HP Officejet 7500A | User Guide - Page 133
and efficiency. Solve copy problems If the following topics do not help, see HP support for information about HP support. • No copy came out • Copies are blank • Documents are missing or faded • Size is reduced • Copy quality is poor • Copy defects are apparent • The printer prints half a page, then - HP Officejet 7500A | User Guide - Page 134
the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Media specifications for more information. • Check the settings The contrast setting might be set too light. On the printer control panel, touch Copy, touch Lighter Darker - HP Officejet 7500A | User Guide - Page 135
cleaning. See Maintain the printer for more information. Copy defects are apparent • Vertical white or faded stripes The media might not meet Hewlett-Packard or frame might need cleaning. See Maintain the printer for more information. • Black dots or streaks Ink, glue, correction fluid, problems 131 - HP Officejet 7500A | User Guide - Page 136
the paper Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Printer management tools and Check the estimated ink levels. HP cannot guarantee the quality of non-HP ink cartridges. Paper mismatch Check the - HP Officejet 7500A | User Guide - Page 137
one that you are attempting. See the onscreen Help for the HP software for instructions about changing the properties. ◦ If you have selected a picture scanning option, the HP software automatically crops the image. However, if you want to scan the entire page, complete the following steps: Windows - HP Officejet 7500A | User Guide - Page 138
of the scan itself. Make sure that your original has good image quality. ◦ Colored backgrounds can cause images in the foreground to blend too much. Error messages appear "Unable to activate TWAIN source" or "An error occurred while acquiring the image" ◦ If you are acquiring an image from another - HP Officejet 7500A | User Guide - Page 139
problem guides Windows control panel. ◦ Try adjusting the resolution and color settings. The scanned image shows blots, lines, vertical white stripes, or other defects ◦ If the scanner glass is dirty, the image produced does not have optimum clarity. See Maintain the printer for cleaning instructions - HP Officejet 7500A | User Guide - Page 140
image. See the HP software Help for more information about changing the settings. Scan A3/11x17 animation did not display Make sure you touch the A3/11x17 box on the Scan screen. Solve fax problems This section contains fax setup troubleshooting information for the printer. If the printer is not set - HP Officejet 7500A | User Guide - Page 141
again to make sure it passes and the printer is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical - HP Officejet 7500A | User Guide - Page 142
any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the printer, connect one end - HP Officejet 7500A | User Guide - Page 143
printer is ready for faxing. 3. Try to send or receive a test fax. • Make sure you use the phone cord that came with the printer printer, run the fax test again. • If you are using a phone splitter, this can cause faxing problems with the printer to connect to the telephone wall jack. One end of the - HP Officejet 7500A | User Guide - Page 144
passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test printer, run the fax test again. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready - HP Officejet 7500A | User Guide - Page 145
them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. ◦ If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in - HP Officejet 7500A | User Guide - Page 146
Internet. The printer is having problems sending and receiving faxes Solution: Make sure the printer is turned on. Look at the display on the printer. If the on the printer. After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send - HP Officejet 7500A | User Guide - Page 147
error. Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the printer does not send or receive a fax until the error integrated services digital network (ISDN) converter/terminal adapter, make sure the printer is - HP Officejet 7500A | User Guide - Page 148
Chapter 8 The printer is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the printer, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, - HP Officejet 7500A | User Guide - Page 149
ring. • If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer does not receive the fax. For information on receiving faxes manually, see Receive a fax manually. • If you have a voice mail service at the same phone number you use for fax calls, you must receive - HP Officejet 7500A | User Guide - Page 150
back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. • If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is - HP Officejet 7500A | User Guide - Page 151
have in your home or office. TIP: If the printer came with a 2-wire phone Color faxes do not print Cause: The Incoming Fax Printing option is turned off. Solution: To print color faxes, make sure that the Incoming Fax Printing option in the printer control panel is turned on. Solve fax problems - HP Officejet 7500A | User Guide - Page 152
problems using the HP Apps or other Web services from the printer's control panel, check the following: • Make sure the printer is connected to the Internet. NOTE: To use the printer's Web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection - HP Officejet 7500A | User Guide - Page 153
following topics do not help, see Solve a problem for information about HP support. NOTE: If you are starting a memory card operation from a computer, see the software Help for troubleshooting information. • The printer cannot read the memory card • The printer cannot read photos on the memory card - HP Officejet 7500A | User Guide - Page 154
resolve some installation problems (such as a conflict with a personal firewall) by doing so. Network port created does not match printer IP address (Windows) If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address - HP Officejet 7500A | User Guide - Page 155
Solve wireless problems If the printer is unable to communicate with the network after completing the wireless setup and HP software installation, perform one or more of the following tasks in the order shown below. • Basic wireless troubleshooting • Advanced wireless troubleshooting Basic wireless - HP Officejet 7500A | User Guide - Page 156
Chapter 8 • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Step 7: Add hardware addresses to a wireless access point (WAP) Step 1: Make sure your computer - HP Officejet 7500A | User Guide - Page 157
printed, check the Network Status and URL: Network Status URL • If the Network Status is Ready, the printer is actively connected to a network. • If the Network Status is Offline, the printer is not connected to a network. Run the Wireless Network Test (using the instructions at the beginning of - HP Officejet 7500A | User Guide - Page 158
4: Make sure the printer is online and ready If you have the HP software installed, you can check the printer's status from your computer to see if the printer is paused or offline, preventing you from using it. To check the printer's status, complete the following steps: Windows 1. On the computer - HP Officejet 7500A | User Guide - Page 159
for the printer, right-click the printer icon for the version of the printer driver that is connected wirelessly, and then click Set as Default Printer. Step 6: Make sure the HP Network Devices Support service is running (Windows only) To restart the HP Network Device Support service 1. Delete any - HP Officejet 7500A | User Guide - Page 160
on your computer, can block network communication between your printer and your computer. If you are having problems such as: • Printer not found when installing HP software • Unable to print, print job stuck in queue or printer goes offline • Scan communication errors or scanner busy messages - HP Officejet 7500A | User Guide - Page 161
common problem is that HP software is not set as a trusted software by your firewall to access the network. This can happen if you answered "block" to any firewall dialog boxes that appeared when you installed the HP software. If this occurs, and if you are using a computer running Windows, check - HP Officejet 7500A | User Guide - Page 162
9220 HP printer installation UDP port: 427 Solve printer management problems This section provides solutions to common problems that involve managing the printer. This section contains the following topic: • EWS cannot be opened NOTE: To use the EWS, the printer must be connected to a network using - HP Officejet 7500A | User Guide - Page 163
about HP support. • Hardware installation suggestions • HP software installation suggestions • Solve network problems Hardware installation suggestions This section contains the following topics: • Hardware tips • Make sure the ink cartridges are correctly installed Hardware tips Check the printer - HP Officejet 7500A | User Guide - Page 164
12. Close the ink cartridge access door, and check if the error has gone away. 13. If you still receive the error, turn the printer off, and then on again. HP software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems - HP Officejet 7500A | User Guide - Page 165
CD for damage. You can download the printer driver from the HP Web site (www.hp.com/support). NOTE: After correcting any problems, run the installation program again. Solve network problems General network troubleshooting • If you are unable to install the HP software, verify that: ◦ All cable - HP Officejet 7500A | User Guide - Page 166
that the network settings have been reset. Understand the Printer Status Report Use the Printer Status Report to: • View current printer information and ink cartridge status • Help troubleshoot problems The Printer Status Report also contains a log of recent events. If you need to call HP, it is - HP Officejet 7500A | User Guide - Page 167
. Understand the network configuration page If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is - HP Officejet 7500A | User Guide - Page 168
SLP: Shows information about the current Service Location Protocol (SLP) connection. SLP is used by network management applications for printer management. The printer supports SNMPv1 protocol on IP networks. To print the network configuration page from the printer control panel Touch Setup, select - HP Officejet 7500A | User Guide - Page 169
the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 3. Replace the rear door. Gently push the door forward until it snaps into place - HP Officejet 7500A | User Guide - Page 170
paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the printer. For more information, see Media specifications. NOTE: Humidity may cause paper to curl and hence paper jam. 166 Solve a problem - HP Officejet 7500A | User Guide - Page 171
: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge warranty information Technical - HP Officejet 7500A | User Guide - Page 172
Appendix A Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end of warranty" - HP Officejet 7500A | User Guide - Page 173
The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink - HP Officejet 7500A | User Guide - Page 174
compliant high speed device • Wired (Ethernet) network • Wireless 802.11n Ink cartridges Four ink cartridges (black, yellow, magenta, cyan) Supply yields Visit www.hp.com/pageyield/ for more information on estimated ink cartridge yields. Printer languages HP PCL 3 GUI Duty cycle Up to 7000 - HP Officejet 7500A | User Guide - Page 175
DDR1 System requirements NOTE: For the most current information about supported operating systems and system requirements, visit www.hp.com/support. Operating system compatibility • Windows XP Service Pack 2, Windows Vista, Windows 7 • Mac OS X (v10.5, v10.6) • Linux (For more information, see http - HP Officejet 7500A | User Guide - Page 176
and manage network devices Embedded Web server specifications Requirements • A TCP/IP-based network (IPX/SPX-based networks are not supported) • A for supported media Always use the correct media-type setting in the printer driver, and configure the trays for the correct media type. HP recommends - HP Officejet 7500A | User Guide - Page 177
(11 x 17 inches) Also supports Borderless printing. Super B (13 x 19 inches) Also supports Borderless printing. A3 (297 x 420 mm; 11.69 x 16.54 inches) Also supports Borderless printing. A3+ (330 x 483 mm; 12.99 x 18.98 inches) Also supports Borderless printing. ADF Printer specifications 173 - HP Officejet 7500A | User Guide - Page 178
Photo media 3 x 5 (76.2 x 180 mm; 3 x 5 inches) Also supports Borderless printing. 4 x 6 (102 x 152 mm; 4 x 6 inches) Also supports Borderless printing. 5 x 7 (13 x 18 cm; 5 x 7 inches) Also supports Borderless printing. 8 x 10 (8 x 10 inches) Also supports Borderless printing. 10 x 15 cm 174 - HP Officejet 7500A | User Guide - Page 179
Borderless printing. Custom-size media between 76.2 to 330.2 mm wide and 127 to 1117 mm long (3 to 13 inches wide and 5 to 44 inches long) Custom size media is not supported in Windows. ADF ** The printer is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with - HP Officejet 7500A | User Guide - Page 180
media types and weights Location Input tray Type Paper Transparencies Photo media Labels Envelopes Cards Output tray All supported media Automatic Document Feeder Paper Weight Capacity 60 to 105 g/m2 (16 to 28 lb bond) Up to 150 sheets of plain paper (15 mm - HP Officejet 7500A | User Guide - Page 181
running Windows, the printer prints the first side of the media first. Load the media with the print side facing down. Print resolution Black print resolution Up to 1200 x 600 dpi black (when printing from a computer) Color print resolution Up to 4800 x 1200 optimized dpi color on select HP photo - HP Officejet 7500A | User Guide - Page 182
HP Premium Inkjet Transparency HP Iron-on Transfer HP Photo Cards Other specialty papers Glossy Greeting Card Matte Greeting Card HP Brochure & Flyer Paper, Glossy HP Brochure & Flyer Paper, Matte Other Glossy Brochure Other Matte Brochure Printer white and color fax capability. • Up - HP Officejet 7500A | User Guide - Page 183
RGB color, 8-bit grayscale (256 levels of gray) • Maximum scan size from glass: 216 x 355.6 mm (8.5 x 14 inches) • Scan to memory card • Scan to email for PDF and JPEG • Scan to PC and network folder HP Web site specifications The following Web-enabled features are available for this printer: • HP - HP Officejet 7500A | User Guide - Page 184
Maximum recommended individual file size: 12 megapixel maximum, 8 MB maximum • Maximum recommended memory card size: 8 GB (solid state only) NOTE: Approaching any of the recommended maximums on a memory card might cause the performance of the printer to be slower than expected. Supported memory card - HP Officejet 7500A | User Guide - Page 185
Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section network • Notice to users in the European Economic Area • Notice to users of the German telephone network • Australia wired fax statement • Regulatory information for wireless - HP Officejet 7500A | User Guide - Page 186
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions . For further information, contact: Manager of Corporate Product Regulations Hewlett-Packard Company 3000 Hanover Street Palo Alto, Ca 94304 (650) 857 - HP Officejet 7500A | User Guide - Page 187
Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825-1. Gloss of housing of peripheral - HP Officejet 7500A | User Guide - Page 188
to maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for warranty or repair information. Your telephone company might ask you to disconnect this equipment from the network until the problem has been - HP Officejet 7500A | User Guide - Page 189
Note à l'attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d'Industrie Canada. Le numéro d'enregistrement atteste de la conformité de l'appareil. L'abréviation - HP Officejet 7500A | User Guide - Page 190
settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased. Contact the vendor or Hewlett-Packard Company if additional product support is necessary. This equipment has been certified by the manufacturer in accordance - HP Officejet 7500A | User Guide - Page 191
operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential Interference Regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada - HP Officejet 7500A | User Guide - Page 192
is valid only if powered with the correct CE-marked AC adapter provided by HP. If this product has telecommunications functionality, it also complies with the essential confused with the marketing name (HP Officejet 7500A (E910) Wide Format e-All-in-One) or product number. 188 Technical information - HP Officejet 7500A | User Guide - Page 193
: declares, that the product Product Name and Model: Regulatory Model Number:1) Hewlett-Packard Company 138, Depot Road, #02-01, #04-01 Singapore 109683 DoC#: SNPRC-1005-01-B HP Officejet 7500A Wide Format e-All-in-One Printer SNPRC-1005-01 Product Options: Radio Module All SDGOB-0892 Power - HP Officejet 7500A | User Guide - Page 194
Hewlett-Packard hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges - HP Officejet 7500A | User Guide - Page 195
the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers priv - HP Officejet 7500A | User Guide - Page 196
Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency's ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service - HP Officejet 7500A | User Guide - Page 197
HP Officejet 7500A (E910) e-All-in-One HP Officejet 7500A (E910) e-All-in-One LICENSE.aes-pubdom--crypto /* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, and associated documentation files (the "Software - HP Officejet 7500A | User Guide - Page 198
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER - HP Officejet 7500A | User Guide - Page 199
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions - HP Officejet 7500A | User Guide - Page 200
. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, are met: * 1. Redistributions of source code must retain the above copyright * notice, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS * OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS - HP Officejet 7500A | User Guide - Page 201
notice may not be removed or altered from any source distribution. Jean-loup Gailly Mark Adler [email protected] [email protected] The data format used by the zlib library is described by RFCs (Request for Comments) 1950 to 1952 in the - HP Officejet 7500A | User Guide - Page 202
shopping also appear on ink alert messages. You can also order online by visiting www.hp.com/buy/supplies. If prompted, choose your country/ region, follow the prompts to select your printer, and then the supplies you need. NOTE: Ordering cartridges online is not supported in all countries/regions - HP Officejet 7500A | User Guide - Page 203
Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks & dry faster - HP Officejet 7500A | User Guide - Page 204
setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line. TIP: You can also use the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS - HP Officejet 7500A | User Guide - Page 205
services (if any) share the same phone line with the printer. This is important because you might need to connect some of your existing office equipment directly to the printer an integrated services digital network (ISDN) system. • Distinctive ring service: A distinctive ring service through your - HP Officejet 7500A | User Guide - Page 206
at the same number you use for fax calls on the printer. 3. From the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow - HP Officejet 7500A | User Guide - Page 207
PBX Distinct Voice ive ring calls service Computer Answering Voice dial-up machine mail modem service Recommended fax setup Case J: the printer as described in this section. Back view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to - HP Officejet 7500A | User Guide - Page 208
printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer home or office. 2. printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions - HP Officejet 7500A | User Guide - Page 209
only one phone cord is supplied, you might need to obtain additional phone cords for this setup. 3. Connect an additional phone cord from the DSL filter to the telephone wall jack. 4. Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service - HP Officejet 7500A | User Guide - Page 210
To set up the printer with a distinctive ring service 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone different from the phone cords you might already have in your home or office. 2. Turn on the Auto Answer setting. 3. Change the Distinctive Ring - HP Officejet 7500A | User Guide - Page 211
the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further different from the phone cords you might already have in your home or office. 2. Do one of the following: • If you have a parallel-type phone system, - HP Officejet 7500A | User Guide - Page 212
the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case F: Shared voice/fax line with voice mail If you - HP Officejet 7500A | User Guide - Page 213
in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax - HP Officejet 7500A | User Guide - Page 214
printer. 3. Using the phone cord supplied in the box with the printer, connect one home or office. 4. If printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service - HP Officejet 7500A | User Guide - Page 215
you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 4 1 23 5 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the back of the - HP Officejet 7500A | User Guide - Page 216
cords you might already have in your home or office. 3. Connect the DSL filter to the parallel splitter. encounter problems setting up the printer with optional equipment, contact your local service these instructions to set up your fax. There are two different ways to set up the printer with - HP Officejet 7500A | User Guide - Page 217
with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: is different from the phone cords you might already have in your home or office. 5. If your modem software is set to receive faxes to your computer - HP Officejet 7500A | User Guide - Page 218
, follow these directions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem - HP Officejet 7500A | User Guide - Page 219
. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service must be connected to additional DSL filters to avoid noise when making voice calls. 2. Using the phone cord supplied in the box with the printers, connect one end to the DSL filter, then connect the other - HP Officejet 7500A | User Guide - Page 220
the printer as described in this section. Back view of the printer 1 set up the printer with a shared printer. NOTE: If you do not connect your answering machine directly to the printer printer. 3. Using the phone cord supplied in the box with the printer, connect one jack to the printer, you might - HP Officejet 7500A | User Guide - Page 221
to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of problems setting up the printer with optional equipment, contact your local service to see if it has one or two phone ports NOTE: If your computer has only one phone port, you must - HP Officejet 7500A | User Guide - Page 222
view of the printer 2 3 1 65 with the printer to connect the back of the printer. 2. Find the back of the printer. 3. Unplug your printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer the printer, you - HP Officejet 7500A | User Guide - Page 223
of rings. 9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings varies by country message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for - HP Officejet 7500A | User Guide - Page 224
office sharing the same phone number with DSL/ ADSL service must be connected to additional DSL/ADSL filters; otherwise, noise occurs when making voice calls. 2. Using the phone cord supplied in the box with the printer, connect one the printer to the maximum number of rings supported by the printer. - HP Officejet 7500A | User Guide - Page 225
these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider begin, check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you must purchase a parallel splitter ( - HP Officejet 7500A | User Guide - Page 226
printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer in your home or office. 5. If your printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service - HP Officejet 7500A | User Guide - Page 227
test fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, and that full - HP Officejet 7500A | User Guide - Page 228
Web server. This section contains the following topics: • Change basic network settings • Change advanced network settings • Set up the printer for wireless communication • Uninstall and reinstall the HP software Change basic network settings The control-panel options enable you to set up and manage - HP Officejet 7500A | User Guide - Page 229
To view the IP address of the printer: • Print the network configuration page. For more information, see Understand the network configuration page. • Or, open the Network Toolbox (Windows), click the Network Settings tab, click the Wired or Wireless tab (depending on the current connection), and - HP Officejet 7500A | User Guide - Page 230
wireless problems. Make sure the printer is not connected to the network using a network cable. The sending device must have built-in 802.11 capabilities or an 802.11 wireless card installed. The printer and the computers that use it must be on the same subnet. Before installing the HP software - HP Officejet 7500A | User Guide - Page 231
displays details about the network settings. ▲ Printer control panel: Touch right arrow , select Network, select Wireless, and then select Wireless Network Test. Change the connection method To change the connection method (Windows) NOTE: If you are changing to a wireless connection, make sure that - HP Officejet 7500A | User Guide - Page 232
3. Double-click HP Setup Assistant, and then follow the onscreen instructions. Guidelines for ensuring wireless network security This section attempting to access the network, the WAP denies the device access to the network. If the WAP filters MAC addresses, then the printer's MAC address must be - HP Officejet 7500A | User Guide - Page 233
that came with the printer. Do not simply delete the printer application files from your computer. Make sure to remove them correctly using the uninstall utility provided when you installed the HP software. To uninstall from a Windows computer, method 1 1. Disconnect the printer from your computer - HP Officejet 7500A | User Guide - Page 234
CD, and then double-click HP Installer. 7. Follow the onscreen instructions. To uninstall from a Macintosh computer, method 2 1. Open the Finder, select Applications, select HP, and then select your printer model. 2. Double-click HP Uninstaller. 3. Follow the onscreen instructions. 230 Network setup - HP Officejet 7500A | User Guide - Page 235
Web site support information. NOTE: On a Macintosh computer, the features available in the HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having a replacement cartridge - HP Officejet 7500A | User Guide - Page 236
files (cookies) on your hard drive when you are browsing. These files you clear them manually. You can printer, if you disable cookies, you also disable one network configuration page. . In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the printer - HP Officejet 7500A | User Guide - Page 237
F How do I? • Get started • Print • Scan • Copy • Fax • Work with ink cartridges • Solve a problem How do I? 233 - HP Officejet 7500A | User Guide - Page 238
on your computer screen (Windows) and how to fix the errors. • Fax Memory Full • Printer Disconnected • Ink Alert • Printhead Problem • Cartridge Problem • Paper Mismatch • The cartridge cradle cannot move • Paper Jam • The printer is out of paper • Printer Offline • Printer Paused • Document failed - HP Officejet 7500A | User Guide - Page 239
about the printhead warranty, see HP support. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support. Cartridge Problem The ink cartridge identified in the message is missing, damaged, or inserted into the wrong slot in the printer. NOTE: If - HP Officejet 7500A | User Guide - Page 240
, see Ink cartridge warranty information. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer. 236 Errors (Windows) - HP Officejet 7500A | User Guide - Page 241
this problem, try one of the following: • Load the correct paper in the printer, and then press OK. For more information, see Load media • Press the (Cancel) button on the product's control panel, select a different paper size in the printer driver, and then print the document again. The cartridge - HP Officejet 7500A | User Guide - Page 242
If the problem persists after you've securely closed all doors and covers, contact HP support. For more information, see HP support. Previously used ink cartridge installed The ink cartridge identified in the message was previously used in a different printer. You can use ink cartridges in different - HP Officejet 7500A | User Guide - Page 243
scheduled fax 53 capacity ADF 19 tray 176 cards sizes supported 174 tray supporting 176 cartridges. See ink cartridges clean automatic document feeder 27 exterior 27 printhead 114 scanner glass 26 clear fax logs 70 color dull 107 color copy 46 colored text, and OCR 44 computer modem shared with fax - HP Officejet 7500A | User Guide - Page 244
change 64 parallel phone systems 206 DOC 189 dots or streaks, troubleshoot copies 131 dots, troubleshoot scan 136 driver warranty 168 DSL, fax setup with parallel phone systems 204 duty cycle 170 E ECM. See error correction mode edit text in OCR program 44 electrical specifications 180 embedded - HP Officejet 7500A | User Guide - Page 245
63 Help 13 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 230 uninstall from Windows 229 HP Utility (Mac OS X) opening 231 humidity specifications 179 I ink low 95 streaks on the back of paper 111 ink cartridge 125 ink cartridge door, locating 11 ink cartridge latch, locating - HP Officejet 7500A | User Guide - Page 246
driver warranty 168 Print envelope 34 Print envelopes Mac OS 35 Print photos Mac OS 35 Windows 35 print quality smeared ink 99 print quality report 114 print settings print quality 98 print-carriage access door, locating 11 printer no response 88 printer control panel locating 10 network settings - HP Officejet 7500A | User Guide - Page 247
Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 processor specifications 171 pulse - HP Officejet 7500A | User Guide - Page 248
pages 128 slow print 86 tips 85 troubleshooting general network troubleshooting 150 hardware installation suggestions 159 HP software installation suggestions 160 installation issues 159 print 87 solve network problems 161 wired network 150 wireless problems 151 TWAIN unable to activate source 134 - HP Officejet 7500A | User Guide - Page 249
support 81 environmental programs 190 order supplies and accessories 198 supply yield data sheet 170 Webscan 44 white bands or stripes, troubleshoot copies 131 scans 135 Windows uninstall HP software 229 wireless communication advanced wireless troubleshooting 151 basic wireless troubleshooting 151 - HP Officejet 7500A | User Guide - Page 250
246 - HP Officejet 7500A | User Guide - Page 251
- HP Officejet 7500A | User Guide - Page 252
© 2010 Hewlett-Packard Development Company, L.P. www.hp.com/support
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OFFICEJET
7500A
E910
User Guide