HP Officejet 7500A User Guide

HP Officejet 7500A - Wide Format e-All-in-One Printer Manual

HP Officejet 7500A manual table of contents:

  • HP Officejet 7500A | User Guide - Page 1
    OFFICEJET 7500A User Guide E910
  • HP Officejet 7500A | User Guide - Page 2
  • HP Officejet 7500A | User Guide - Page 3
    HP Officejet 7500A (E910) eAll-in-One User Guide
  • HP Officejet 7500A | User Guide - Page 4
    ... of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements ... such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be ...
  • HP Officejet 7500A | User Guide - Page 5
    ...10 Front view...10 Printing supplies area...11 Back view...11 Use the printer control ... printer settings...14 Finding the printer model number...15 HP Digital Solutions...15 Select print media...15 Recommended ... Turn off the printer...31 Print Print documents...32 Print documents (Windows)...33 Print ...
  • HP Officejet 7500A | User Guide - Page 6
    Print photos...35 Print photos on photo paper (Windows)...35 Print photos on photo paper (Mac OS X)...35 Print photos from... sizes (Mac OS X)...38 Print borderless documents...38 Print borderless documents (Windows)...39 Print borderless documents (Mac OS X)...39 3 Scan Scan an original...41 Scan to a...
  • HP Officejet 7500A | User Guide - Page 7
    ......72 Marketsplash by HP...73 Work with ink cartridges Information on ink cartridges and the printhead...74 ......78 Usage information collection...78 Solve a problem HP support...80 Obtain electronic support......85 General troubleshooting tips and resources...85 Solve printing problems...86 The printer ...
  • HP Officejet 7500A | User Guide - Page 8
    Print troubleshooting...87 Envelopes print incorrectly...87 Borderless printing...88 The printer is ......96 Print quality troubleshooting...98 Wrong, inaccurate, or bleeding colors...99 Ink is not filling ... skewed...110 Ink streaks on the back of the paper...111 Poor black text...111 The printer prints...
  • HP Officejet 7500A | User Guide - Page 9
    ... sure the printer is online and ready...154 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only)...155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7:...
  • HP Officejet 7500A | User Guide - Page 10
    Printer specifications...170 Physical specifications...170 Printer features and capacities...170 Processor and memory ......177 Copy specifications...178 Fax specifications...178 Scan specifications...179 HP Web site specifications...179 Operating environment...179 Electrical requirements...180 ...
  • HP Officejet 7500A | User Guide - Page 11
    ...191 Power consumption...191 Chemical Substances...192 RoHS notices (China only)...192 Third-party licenses...193 HP Officejet 7500A (E910) e-All-in-One...193 B HP supplies and accessories Order printing supplies online...198 Supplies...198 Ink cartridges...
  • HP Officejet 7500A | User Guide - Page 12
    ...for reducing interference on a wireless network...229 Uninstall and reinstall the HP software...229 E Printer management tools HP printer software (Windows)...231 HP Utility (Mac OS X)...231 Embedded Web server...231 About cookies...232 To open the embedded ...
  • HP Officejet 7500A | User Guide - Page 13
    ... it accessible for people with disabilities. Visual The HP software provided with the printer is accessible for users with visual... buttons and tabs used in the HP software and on the printer control panel have... through keyboard commands. The HP software also supports Windows accessibility options such...
  • HP Officejet 7500A | User Guide - Page 14
    ... customers reduce their environmental footprint. HP has provided the Eco-Tips below... printing choices. In addition to specific features in this printer, please visit the HP Eco Solutions..., please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Understand the printer parts This section...
  • HP Officejet 7500A | User Guide - Page 15
    Printing supplies area 1 2 1 2 Cartridge access door Ink cartridges Back view 1 1 2 3 4 5 Universal serial bus (USB) port Ethernet port Power input 1-LINE (fax) 2-EXT (phone) 2 3 4 5 Understand the printer parts 11
  • HP Officejet 7500A | User Guide - Page 16
    ... of buttons and lights Control-panel display icons Change printer settings Overview of buttons and lights The following diagram and related table provide a quick reference to the printer control panel features. 1 2 3 4 9 8 7 6 Label 1 2 3 4 5 6 7 8 9 Name and Description Home: ...
  • HP Officejet 7500A | User Guide - Page 17
    ...For more information, see Set up the printer for wireless communication. Displays screen where you can see information about the ink cartridges, including fill ... screen opens a help window on your computer screen. Displays the Network screen for selecting options. Use the printer control panel 13
  • HP Officejet 7500A | User Guide - Page 18
    ...also change the printer settings using HP software tools available on your computer, such as the HP printer software, the HP Utility (Mac OS X), or the embedded Web server (EWS). For more information about these tools, see Printer management tools. ...
  • HP Officejet 7500A | User Guide - Page 19
    ... is printed on a label located inside the printer, near the ink cartridges area. HP Digital Solutions The ... business partners as e-mail attachments. For more information, see Scan. HP Digital Fax (Fax to PC and ... types before buying large quantities. Use HP media for optimum print quality. Visit the ...
  • HP Officejet 7500A | User Guide - Page 20
    ...for less smearing, bolder blacks and vivid colors. HP Printing Paper is a high-quality multifunction... blacks and vivid colors. It is acidfree for longer lasting documents. HP Office Paper is a high-... acid-free for longer lasting documents. HP Iron-on Transfers (for color fabrics or for light or white ...
  • HP Officejet 7500A | User Guide - Page 21
    ... photos with your HP printer. Original HP inks and HP Advanced Photo... and 10 x 15 cm. It is acid-free for longer lasting documents. HP Photo... photos with your HP printer. Original HP inks and HP Advanced Photo... click one of the shopping links on the page. NOTE: At this time, some portions of the HP Web...
  • HP Officejet 7500A | User Guide - Page 22
    ... information, see Media specifications. To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the trays or ADF: ...backing are not clean. For more information, see Maintain the printer. To load an original on the scanner glass Use these steps ...
  • HP Officejet 7500A | User Guide - Page 23
    3. Close the lid. Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or ...damage to your photos. NOTE: Legal-size documents cannot be scanned, copied, or faxed using the ADF. NOTE: Some features, ...
  • HP Officejet 7500A | User Guide - Page 24
    ... guides inward until they stop at the left and right edges of the media. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. Load media This section provides instructions for loading media into the printer. This ...
  • HP Officejet 7500A | User Guide - Page 25
    ... loaded. 5. Lower the output tray. 6. Pull out the tray extender. NOTE: When printing documents larger than A3/11 x 17 inches, extend the output tray extender all the way and tilt the paper stopper. Load media 21
  • HP Officejet 7500A | User Guide - Page 26
    ... To load envelopes Use these instructions to load an envelope 1. Lift the output tray. 2. Slide the paper width guide out as far as ...not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size...
  • HP Officejet 7500A | User Guide - Page 27
    ... tray. If the photo paper has a tab along one edge, make sure the tab is pointing towards the front of the printer. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded...
  • HP Officejet 7500A | User Guide - Page 28
    ... custom-size media To load cards and photo paper Use these instructions to load custom-size media. CAUTION: Use only custom-size media that is supported by the printer. For more information, see Media specifications. 1. Lift the output tray. 2. Slide the paper width guide out as far ...
  • HP Officejet 7500A | User Guide - Page 29
    ... at a time as this can also damage files on the memory cards. NOTE: The printer does not support encrypted memory cards. For more information on the supported memory ... card slot. NOTE: You cannot insert more than one memory card in the printer. Insert a memory card 25
  • HP Officejet 7500A | User Guide - Page 30
    Chapter 1 Maintain the printer This section provides instructions for keeping the printer in top working condition... slow down performance, degrade the quality of scans, and affect the accuracy of special features.... To clean the scanner glass 1. Turn off the printer. For more information, see Turn off...
  • HP Officejet 7500A | User Guide - Page 31
    ... abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass....scanner. 4. Close the scanner lid, and turn on the printer. Clean the exterior WARNING! Before cleaning ...smudges, and stains off of the case. The exterior of the printer does not require cleaning. Keep ...
  • HP Officejet 7500A | User Guide - Page 32
    Chapter 1 If you have lines or dust appearing on scanned documents or faxes, clean the plastic strip in the ADF. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This ...
  • HP Officejet 7500A | User Guide - Page 33
    ...the plastic strip inside the ADF. 1. Turn off the printer and unplug the power cord. For more information, see Turn off the printer. NOTE: Depending how long the printer is unplugged, the date and time... until it stops, and then gently pry the cover to release the catch. Maintain the printer 29
  • HP Officejet 7500A | User Guide - Page 34
    ... moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the plastic strip, since they can damage it. Do not place or spray liquid directly on the plastic strip. The liquid might seep inside and damage the printer. 30 Get started
  • HP Officejet 7500A | User Guide - Page 35
    ... strip, you may need to order a new plastic strip. For more information, see www.hp.com/ support. Turn off the printer Turn the printer off by pressing the (power) ... to the correct position causing problems with the ink cartridges and print quality issues. Turn off the printer 31
  • HP Officejet 7500A | User Guide - Page 36
    ..., see Two-sided printing (duplexing). NOTE: You can print from anywhere by using HP's ePrint feature. For more information, see HP ePrint. Follow the instructions for your operating system. • • Print documents (Windows) Print documents (Mac OS X) 32 ...
  • HP Officejet 7500A | User Guide - Page 37
    ... (Windows) Print brochures (Mac OS X) Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools. ...
  • HP Officejet 7500A | User Guide - Page 38
    ... Load media. From the File menu in your software application, click Print. Make sure the printer ... Load media. On the File menu in your software application, click Print. Make sure the printer ... might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. On the Layout tab, change ...
  • HP Officejet 7500A | User Guide - Page 39
    ... Load media. From the File menu in your software application, click Print. Make sure the printer you... Load media. On the File menu in your software application, click Print. Make sure the printer you...Load media. 2. From the File menu in your software application, click Print. 3. Make sure the printer ...
  • HP Officejet 7500A | User Guide - Page 40
    ... Photo Fix options: • Off: applies no HP Real Life Technologies to the image. • Basic: ... then select one of the following options: • High Quality: uses all the available colors to print ... Print. The photos are displayed. 3. Do one of the following. a. Touch Select All. b. Touch Settings to make ...
  • HP Officejet 7500A | User Guide - Page 41
    ... print settings. The printer supports the Digital Print Order Format (DPOF) file format 1.1, so you...appropriate slot on the printer. 2. When prompted, do one of the following: • Touch OK to print all DPOF-...printing the document. If not, set the size in the printer driver. You might need to reformat ...
  • HP Officejet 7500A | User Guide - Page 42
    ...can print on custom-size paper, you must set up the custom size in the HP software provided with the printer. For instructions, see Set up custom sizes (Mac...sizes (Mac OS X) From the File menu in your software application, click Print. Select the desired printer in the Format for pop-up...
  • HP Officejet 7500A | User Guide - Page 43
    ...the appropriate Photo Fix options: • Off: applies no HP Real Life Technologies to the image. • Basic: ... the HP ePrint service, you need to have the following components: • • An HP ePrint-enabled printer that is connected to the Internet (either using an Ethernet cable or wireless connection) ...
  • HP Officejet 7500A | User Guide - Page 44
    Chapter 2 Follow the instructions on the printer's control panel to enable and set up the printer's Web Services. For more information, see www.hp.com/go/ePrintCenter. Two-sided printing (duplexing) With certain types of paper, you can print on ...
  • HP Officejet 7500A | User Guide - Page 45
    ...When scanning documents, you can use the HP software to scan documents into a format that you can search, copy... NOTE: If you are scanning an original from the printer control panel or from your computer using a the HP printer software, the HP software provided with the printer must also be installed ...
  • HP Officejet 7500A | User Guide - Page 46
    ... Load an original in the automatic document feeder (ADF). 2. On the computer, open the HP scanning software: • Windows: From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select HP Scan. • Mac OS...
  • HP Officejet 7500A | User Guide - Page 47
    ...on the scanner glass. 2. On the computer, open the scan software. From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select HP Scan. 3. Touch Size Original to choose the size of the ...
  • HP Officejet 7500A | User Guide - Page 48
    ... pane, make selections for options, and then click Start Scan. Scanning documents as editable text When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. This allows ...
  • HP Officejet 7500A | User Guide - Page 49
    ... spaced. For example, if the text that the software converts has missing or combined characters, "rn" might appear as "m." The text is on a colored background. Colored backgrounds can cause images in the foreground to blend too much. Scanning documents as editable text 45
  • HP Officejet 7500A | User Guide - Page 50
    ... you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can reduce the ... is larger than the scanner glass by scanning the document in two scans, and then the printer prints the scans onto one sheet of paper. NOTE: The minimum top and ...
  • HP Officejet 7500A | User Guide - Page 51
    ... the original around according to the animation, and then select Scan. The printer joins the two copies into one document and displays a preview... can customize copy jobs using the various settings available from the printer's control panel, including the following Number of copies ...
  • HP Officejet 7500A | User Guide - Page 52
    ... have set up the printer correctly for faxing. You might have already done this as part of the initial setup, by using either the control panel or the HP software provided with the printer. You can verify the fax is set up correctly by running the ...
  • HP Officejet 7500A | User Guide - Page 53
    ... to tone prompts while dialing. To send a standard fax from the printer control panel 1. Load your original print-side down in... feature, you must install the printer software using the installation program provided on the HP software CD provided with the printer. Windows 1. Open the document on your ...
  • HP Officejet 7500A | User Guide - Page 54
    ... want to fax. 2. From the File menu in your software application, click Print. 3. Make sure the printer you ... Now . The printer begins dialing the fax number and faxing the document. Send a fax manually ... Do not use the keypad on the control panel of the printer when manually sending a fax. You must ...
  • HP Officejet 7500A | User Guide - Page 55
    ...dial tone, enter the number by using the keypad on the printer control panel. 4. Follow any prompts ...you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and... to connect to the receiving fax machine. After the printer scans the pages into memory, Send...
  • HP Officejet 7500A | User Guide - Page 56
    ... dialed or received number. dial, or touch 5. Touch Start Fax. The printer scans the originals into memory and sends the fax ... received number. dial, or touch 6. Touch Start Fax. The printer scans all pages and the scheduled time appears on the display. The fax is sent at the scheduled time. 52 Fax...
  • HP Officejet 7500A | User Guide - Page 57
    ... want to fax to. 3. Touch Start Black. If the printer detects an original loaded in the automatic document ... dial entries to send faxes in black-andwhite. The printer scans the fax into memory then ... number. If a number is busy or not answering, the printer follows the settings for Busy Redial and No ...
  • HP Officejet 7500A | User Guide - Page 58
    ... faxes manually. If you turn on the Auto Answer option (the default setting), the printer... can receive faxes manually from a phone that is: • • Directly connected to the printer (on the 2-EXT port) On the same... line, but not directly connected to the printer To receive a fax manually 1. Make sure...
  • HP Officejet 7500A | User Guide - Page 59
    ... requirements, you can set up the printer to store all the faxes it receives, only the faxes it... available: On The default setting. When backup fax is On, the printer stores all received faxes in memory. This enables ...fax is enabled and you turn off the printer, all faxes stored in memory are deleted,...
  • HP Officejet 7500A | User Guide - Page 60
    ... faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you ... your faxes to another fax number. A received color fax is forwarded in black and white. HP recommends that you verify the number you are forwarding to is a ...
  • HP Officejet 7500A | User Guide - Page 61
    ...setting and phone number. When the power is restored to the printer, the Fax Forwarding setting is still On. NOTE:...received faxes from the printer control panel 1. Touch right arrow , and then select Setup....automatic reduction from the printer control panel 1. Touch right arrow , and then select Setup...
  • HP Officejet 7500A | User Guide - Page 62
    ... provider, you can block specific fax numbers so the printer does not print faxes ... those numbers. When an incoming fax call is received, the printer compares the number to the list of unwanted fax ...can block varies by model.) NOTE: This feature is not supported in all countries/regions. If it is not ...
  • HP Officejet 7500A | User Guide - Page 63
    ... paper files. Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is received, you get an on-screen notification with a link to the folder where the fax is saved. ... Fax to PC or Fax to Mac feature, must be on at all times. Only one computer can act as the Fax ...
  • HP Officejet 7500A | User Guide - Page 64
    .... To set up Fax to PC (Windows) 1. Open the HP printer software. For more information, see HP printer software (Windows). 2. Double-click Fax Actions, and then double-click ... printer software. For more information, see HP printer software (Windows). 2. Double-click Fax Actions, and ...
  • HP Officejet 7500A | User Guide - Page 65
    ...-dial entries from the printer's control panel, you can also use tools available on your computer, such as the HP software included with the printer and the printer's embedded Web server (EWS). For more information, see Printer management tools. ...
  • HP Officejet 7500A | User Guide - Page 66
    ...you must have already created at least one speed-dial entry. 1. 2. 3. 4. On the printer's control ..., and then select Speed Dial Setup. Touch Group Speed Dial, and ..., and then select Speed Dial Setup. 3. Select Group Speed Dial, and..., and then select Speed Dial Setup. 3. Touch Delete Speed Dial, touch...
  • HP Officejet 7500A | User Guide - Page 67
    ... name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP software provided with the printer. You can also set up the ...2. Touch Fax Setup, and then select Basic Fax Setup. 3. Touch Fax Header. 4. Enter your personal or company ...
  • HP Officejet 7500A | User Guide - Page 68
    ... ring pattern. If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specified ring ...
  • HP Officejet 7500A | User Guide - Page 69
    ... answer ring pattern for distinctive ring 1. Verify that the printer is set to answer fax calls automatically....before it finishes, the ring pattern is automatically set to All Rings. NOTE: If you are using ...NOTE: The pulse-dialing option is not available in all countries/regions. To set the dial type ...
  • HP Officejet 7500A | User Guide - Page 70
    ...fax machine did not answer or was busy, the printer attempts to redial based on the settings for the busy-...off. • • Busy redial: If this option is turned on, the printer redials automatically if it receives a busy ... speed used to communicate between your printer and other fax machines when sending...
  • HP Officejet 7500A | User Guide - Page 71
    ... more information, see Fax over Internet Protocol. HP printers are designed specifically for use with traditional analog phone services. If you are in ... printer for faxing. NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, ...
  • HP Officejet 7500A | User Guide - Page 72
    ... are not legible, you can check the estimated ink levels from the control panel, the HP software (Windows), or HP Utility (Mac OS X). For more information, see Printer management tools. NOTE: Ink level alerts and indicators provide estimates for ...
  • HP Officejet 7500A | User Guide - Page 73
    .... 3. Touch Fax Confirmation. 4. Touch to select one of the following options. Off On (Fax Send)...fax error reports You can configure the printer so that it automatically prints a report when there is an error during transmission or reception. To set the printer to print fax error reports automatically...
  • HP Officejet 7500A | User Guide - Page 74
    ...the fax log from the printer control panel 1. Touch right arrow , and then select Setup. ... also deletes all faxes stored in memory. To clear the fax log via the printer control panel ... Use the following procedure to view a history of all the calls placed from the printer. NOTE: The call history cannot...
  • HP Officejet 7500A | User Guide - Page 75
    To view the Call History 1. Touch right arrow , and then select Fax. 2. (Call History). Touch Use reports 71
  • HP Officejet 7500A | User Guide - Page 76
    ...send print jobs to the printer remotely from mobile devices. With this service, called HP ePrint, you ...contains the following topics: • • HP Apps Marketsplash by HP HP Apps HP Apps provide ...use HP Apps , the printer needs to be connected to the Internet (either using an Ethernet cable or wireless...
  • HP Officejet 7500A | User Guide - Page 77
    ... the printer's control-panel display (on select models only). • • To get started, select Marketsplash by HP in the HP printer software that came with your printer. Or ... Web site, see HP Web site specifications. NOTE: Not all Marketsplash tools and services are available in ...
  • HP Officejet 7500A | User Guide - Page 78
    ...The following tips help maintain HP ink cartridges and ensure consistent print quality. • • The instructions in this user guide are for replacing ... This can result in damage to both the printer and the ink cartridge Keep all ink cartridges in the original sealed packages until...
  • HP Officejet 7500A | User Guide - Page 79
    ... initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles ... is used. For more information, see www.hp.com/go/inkusage. Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies ...
  • HP Officejet 7500A | User Guide - Page 80
    Chapter 7 NOTE: At this time, some portions of the HP Web site are available in English only. CAUTION:...This can result in damage to both the printer and the ink cartridge. To replace the ink cartridges Use these steps to replace the ink cartridges. 1. Make sure the printer is turned on. 2. Open the ...
  • HP Officejet 7500A | User Guide - Page 81
    ...the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the ink cartridges. Replace the ink cartridges 77
  • HP Officejet 7500A | User Guide - Page 82
    ... to identify a customer or user of the cartridge or their printer. HP collects a sampling of the memory chips... studied in order to improve future HP printers. HP partners who assist in recycling this cartridge... render the memory chip inoperable, the cartridge cannot be used in an HP printer. 78 Work...
  • HP Officejet 7500A | User Guide - Page 83
    ...by turning off the memory chip's ability to collect the printer's usage information: To turn off usage information collection 1. On the printer control panel, touch right arrow , and then touch Setup. ..., you can still continue to use the cartridge in the HP printer. Usage information collection 79
  • HP Officejet 7500A | User Guide - Page 84
    ... problems Solve copy problems Solve scan problems Solve fax problems Solve problems using HP Web sites and services ... to qualified online support specialists • Software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, ...
  • HP Officejet 7500A | User Guide - Page 85
    ... by using online chat. Check for HP software updates. You can also obtain support from the HP printer software (Windows) or HP Utility (Mac OS X), which provide...see Finding the printer model number) Serial number (located on the back or bottom of the printer) HP support 81
  • HP Officejet 7500A | User Guide - Page 86
    ... that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico)....
  • HP Officejet 7500A | User Guide - Page 87
    Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free. HP support 83
  • HP Officejet 7500A | User Guide - Page 88
    Chapter 8 For the most current list of telephone support numbers, see www.hp.com/support. www.hp.com/support 84 Solve a problem
  • HP Officejet 7500A | User Guide - Page 89
    .... General troubleshooting tips and resources NOTE: Many of the steps below require HP software. If... software CD included with the printer, or you can download the software from the HP support Web site (www.hp.com/support). Try these when you begin troubleshooting a printing problem For a paper jam,...
  • HP Officejet 7500A | User Guide - Page 90
    ... your country/region, and then click Contact HP for information on calling for technical support. Printer takes a long time to print Check the .... To increase the print speed, select different print settings in the printer driver. For more information, see Print. Check the ink cartridge levels If a ...
  • HP Officejet 7500A | User Guide - Page 91
    ... Make sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of USB ... these electromagnetic fields. Print troubleshooting Use this section to solve these printing problems Envelopes print incorrectly Borderless printing The printer is not responding or ...
  • HP Officejet 7500A | User Guide - Page 92
    ...with the printer. Cause: Printing a borderless image from a non-HP software application produced unexpected results. The printer is not responding or nothing... input tray Solution 3: Select the correct printer Solution 4: Check the printer driver status Solution 5: Wait until the...
  • HP Officejet 7500A | User Guide - Page 93
    ... The printer driver status might have changed to either offline or stop To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS: Open System Preferences, and...
  • HP Officejet 7500A | User Guide - Page 94
    ...issue, try the next solution. Solution 6: Remove all cancelled print jobs from the queue Solution:...job remains in the queue, try one or both of the following: • • If the printer is connected with a USB cable,...if the print carriage moves freely from one side of the printer to the other. Do not try...
  • HP Officejet 7500A | User Guide - Page 95
    ... steps: Windows 1. On the computer desktop, click Start, select Settings, and then click Printers ..., and then click Details. 3. Do one of the following, depending on the printer status: a. If ... the Power button to turn on the printer. Cause: The printer experienced an error. Print troubleshooting 91
  • HP Officejet 7500A | User Guide - Page 96
    ... does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Restart the printer Solution 2: Print... does not solve the problem, continue trying the remaining solutions until the issue is resolved Solution 1: Check the printer margins Solution ...
  • HP Officejet 7500A | User Guide - Page 97
    ...your print job before sending it to the printer. In most software applications, click the File menu, and then click Print Preview. 2. Check the margins. The printer uses... long as they are greater than the minimum margins the printer supports. For more information about setting margins in...
  • HP Officejet 7500A | User Guide - Page 98
    ..., click the File menu, and then click Print Preview. 2. Check the margins. The printer ... as they are greater than the minimum margins the printer supports. For more information about setting margins... are trying to print fits on a paper size supported by the printer. To preview the print layout 1. Load...
  • HP Officejet 7500A | User Guide - Page 99
    ..., try the next solution. Solution 2: Load paper in the input tray Solution: If the printer has only a few sheets remaining, load more paper in the input tray... paper into the input tray. For more information, see: Load media Cause: The printer picked up two sheets of paper. Print troubleshooting 95
  • HP Officejet 7500A | User Guide - Page 100
    ...a power strip. If you incorrectly turn off the printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Cause: The printhead was clogged. Solution 5: Load paper in the input ...
  • HP Officejet 7500A | User Guide - Page 101
    ... apart or leave fibers. Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges). Cause: The rollers were dirty and needed to be cleaned. Print troubleshooting 97
  • HP Officejet 7500A | User Guide - Page 102
    ...6: Service the printer Solution: If you have completed all of the steps provided in the previous solutions, contact HP support for service. Go to: www.hp.com..., and then click Contact HP for information on calling for technical support. Cause: Your printer needs servicing. Print quality ...
  • HP Officejet 7500A | User Guide - Page 103
    ...HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP ...
  • HP Officejet 7500A | User Guide - Page 104
    ...issue, try the next solution. Solution 3: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make ... is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty media in...
  • HP Officejet 7500A | User Guide - Page 105
    ...and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray...., there is nothing wrong with the printer, print settings, or ink cartridges. No further troubleshooting is required. ... sure all ink cartridges are correctly installed. • Make sure you turn off the printer by...
  • HP Officejet 7500A | User Guide - Page 106
    ...HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP ...
  • HP Officejet 7500A | User Guide - Page 107
    ...issue, try the next solution. Solution 4: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make ... is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty media in...
  • HP Officejet 7500A | User Guide - Page 108
    ...click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. The printout ... that you use HP papers or any other paper type that is appropriate for the printer. Always.... For best results when printing images, use HP Advanced Photo Paper. Store photo...
  • HP Officejet 7500A | User Guide - Page 109
    ...3: Rotate the image Solution: If the problem persists, use the HP software or another software application to rotate your image 180 degrees so that ... Align the printhead Solution 5: Clean the printhead Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly...
  • HP Officejet 7500A | User Guide - Page 110
    ... ensure excellent print quality. For more information, see: Align the printhead Cause: The printer needed to be aligned. If this did not solve the issue,...: If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp....
  • HP Officejet 7500A | User Guide - Page 111
    ...click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts... that you use HP papers or any other paper type that is appropriate for the printer. Always.... For best results when printing images, use HP Advanced Photo Paper. Store specialty...
  • HP Officejet 7500A | User Guide - Page 112
    ... or printhead is not necessary. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support. • • Solution 1: Check the print settings Solution 2:...
  • HP Officejet 7500A | User Guide - Page 113
    ... 4: Align the printhead Solution: Align the printhead. Aligning the printer can help ensure excellent print quality. For more information, see: Align the printhead Cause: The printer needed to be aligned. Print quality troubleshooting 109
  • HP Officejet 7500A | User Guide - Page 114
    ...streaks that are parallel to the direction that the paper moved through the printer. Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always ...flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty ...
  • HP Officejet 7500A | User Guide - Page 115
    ... Solution: Print one or several pages of plain paper to soak up any excess ink in the printer. To remove ...ink dries Solution: Wait at least thirty minutes for the ink inside the printer to dry, then try the print job again. Cause: The excess ink in the printer needed to dry out. Poor black text Try ...
  • HP Officejet 7500A | User Guide - Page 116
    ... issue, try the next solution. Solution 3: Align the printhead Solution: Align the printhead. Aligning the printer can help ensure excellent print quality. For more information, see: Align the printhead Cause: The printer needed to be aligned. If this did not solve the ...
  • HP Officejet 7500A | User Guide - Page 117
    ...support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printer. Printhead maintenance If you are experiencing problems with printing, you...
  • HP Officejet 7500A | User Guide - Page 118
    ... printer. If print quality problems persist after cleaning and aligning, contact HP support. NOTE: Cleaning uses ink, so clean the printheads only when necessary. The ... tray. 2. Touch right arrow , and then select Setup. 3. Touch Tools, and then select Clean Printhead. Align...
  • HP Officejet 7500A | User Guide - Page 119
    ...To print a print quality report Control panel: Touch Setup, select Print Report, select Printer Status or Self-Test, and then click OK To evaluate the Print ... uniform Large Black Font Text Alignment Patterns If you see no defects Print quality troubleshooting 115
  • HP Officejet 7500A | User Guide - Page 120
    ... color bars Example of Good Color Bars All seven bars are solid, sharp-edged, and extend with uniform color all the way across the page - the printer is operating correctly.... They should be uniform in color throughout. The bars correspond to the ink cartridges in the printer as follows: Item ...
  • HP Officejet 7500A | User Guide - Page 121
    ... cartridge and make sure all the cartridges are correctly latched. For more information, see Replace the ink cartridges 4. Clean the... the ragged bar. 7. If replacing the ink cartridge does not help, contact HP - the printhead may need to be replaced. Preventing the problem that causes ragged bars on ...
  • HP Officejet 7500A | User Guide - Page 122
    ... cleaning. If the streaking gets worse, contact HP - the printhead may need to be replaced. Bar colors are not uniform Print quality bars are not ...If the colors seem to be improving, continue cleaning. If the colors get worse, contact HP - the printhead may need to be replaced. 118 Solve a problem
  • HP Officejet 7500A | User Guide - Page 123
    ... jagged, try aligning the printer. If there are streaks or smears of ink, clean the printhead. Example of...smeared - clean the printhead and check if the paper is curled. To avoid curl, store all ... cartridge is installed, the printer's automatic servicing routines may solve the problem in a day or so,...
  • HP Officejet 7500A | User Guide - Page 124
    ...lines are jagged - align the printer. If that does not work, contact HP. If you ..., use the HP software or another software application to rotate the image 180 degrees. The problem... of the procedure for Printhead Problem error messages To reinstall the printhead 1. Make sure that the printer is turned...
  • HP Officejet 7500A | User Guide - Page 125
    3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage. 5. Remove the printhead by lifting it straight up. Print quality troubleshooting 121
  • HP Officejet 7500A | User Guide - Page 126
    ...the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts...and the electrical contacts. Clean until no new ink shows on the cloth. 122 Solve a problem
  • HP Officejet 7500A | User Guide - Page 127
    b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, .... d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. Print quality troubleshooting 123
  • HP Officejet 7500A | User Guide - Page 128
    Chapter 8 7. Clean the electrical contacts inside the printer. To clean the electrical contacts in the printer a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the printer by wiping with the cloth from top to bottom. Use as many fresh,...
  • HP Officejet 7500A | User Guide - Page 129
    ...ink cartridges Clean the sensor windows on the ink cartridges If the problem is not resolved, printing ... for the cleaning procedure. 2. Make sure the printer is turned on. 3. Open the ink cartridge access door... right of the printer, until the door locks into place. Print quality troubleshooting 125...
  • HP Officejet 7500A | User Guide - Page 130
    ... center of the printer. NOTE: Wait until the print carriage stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece ... or lint-free cloth. The sensor window is an area of clear plastic near the copper or gold-colored metal contacts on the ...
  • HP Officejet 7500A | User Guide - Page 131
    ... receive the error message, turn the printer off, and then on again. Solve paper-feed problems Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used. For more information, see Media specifications. Media is not ...
  • HP Officejet 7500A | User Guide - Page 132
    ...extender is fully extended; otherwise, printed pages may fall off the printer. NOTE: When printing documents larger than A3/11 x 17 inches, extend the output tray extender all the way and tilt the paper stopper. • Remove excess media from ...
  • HP Officejet 7500A | User Guide - Page 133
    ...top of other paper of the same size so that the stack height is within this range. • Use HP media for optimum performance and efficiency. Solve copy problems If the following topics do not help, see HP support for information about HP support No copy ...
  • HP Officejet 7500A | User Guide - Page 134
    ... for the copy job to make sure that they are for normal size. The HP software settings might be set to reduce the scanned image. Change the settings, if needed. See the onscreen Help for the HP software for more information. • 130 Solve a problem
  • HP Officejet 7500A | User Guide - Page 135
    ... might need cleaning. See Maintain the printer for more information. ◦ The automatic document feeder ...ADF) might need cleaning. See Maintain the printer for more information. • Copy defects are apparent .... See Maintain the printer for more information. Black dots or streaks Ink, glue, correction...
  • HP Officejet 7500A | User Guide - Page 136
    ... a period of inactivity, which delays processing a short while. Wait until the printer displays the Home screen. Check the HP software Make sure the HP software provided with the printer is correctly installed. • • 132 Solve a problem
  • HP Officejet 7500A | User Guide - Page 137
    ... the HP software automatically crops the image. However, if you want to scan the entire page, complete the following steps: Windows: From the HP software, click Scanner Actions, click Scan Properties, and then select Scan the entire glass. Mac OS X:...
  • HP Officejet 7500A | User Guide - Page 138
    ... that the other device is TWAIN-compliant. Devices that are not TWAIN-compliant do not work with the HP software. ◦ Make sure that you have connected the ... TWAIN source is selected. In the software, check the TWAIN source by selecting Select Scanner on the File menu. Scanned image quality ...
  • HP Officejet 7500A | User Guide - Page 139
    ... computer monitor settings to use more colors (or levels of gray). On Windows computers, you typically ... Display on the Windows control panel. ◦ Try adjusting the resolution and color settings. The scanned ... be very light or dark or might be printed on colored paper. • Solve scan problems 135
  • HP Officejet 7500A | User Guide - Page 140
    ...did not display Make sure you touch the A3/11x17 box on the Scan screen. Solve fax problems This section contains fax setup troubleshooting information for the printer. If the printer is not set up correctly for faxing, you might experience problems when...
  • HP Officejet 7500A | User Guide - Page 141
    ...can send or receive a fax successfully, there might not be a problem. • If you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure the printer is not busy completing another task, such as receiving a fax or...
  • HP Officejet 7500A | User Guide - Page 142
    ...Using the phone cord supplied in the box with the printer, connect one end to your telephone wall ... the phone cord supplied in the box with the printer, connect one end to your telephone wall ...Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port 138 Solve a problem
  • HP Officejet 7500A | User Guide - Page 143
    ... the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the printer, and the... wall jack and the printer to make sure the phone cord is secure. Solve fax problems 139
  • HP Officejet 7500A | User Guide - Page 144
    .... Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,...1-LINE on the back of the printer. • If you are using a phone splitter, this can cause faxing problems. ... cord that came with the printer, run the fax test again. After you resolve any problems ...
  • HP Officejet 7500A | User Guide - Page 145
    ... Using the phone cord supplied in the box with the printer, connect one end to your telephone wall ... other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information ... that came with the printer, run the fax test again. After you resolve any problems ...
  • HP Officejet 7500A | User Guide - Page 146
    .... Press the Power button to turn on the printer. After turning on the printer, HP recommends you wait five ... phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the printer and ...
  • HP Officejet 7500A | User Guide - Page 147
    ... message providing information about the problem and how to solve it. If there is an error, the printer does not send ... ISDN line. If the printer shares the same phone line with a DSL service, the DSL modem ... and connecting the printer directly to the telephone wall jack. • Solve fax problems 143
  • HP Officejet 7500A | User Guide - Page 148
    Chapter 8 The printer is having problems sending a manual fax Solution: NOTE: This possible solution ... the fax call is connected directly to the printer. To send a fax manually, the telephone must be connected ... on top of the printer cable which has a wall plug attached to it. 144 Solve a problem
  • HP Officejet 7500A | User Guide - Page 149
    ... using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Rings. For more information, see Change the ... on the same phone line with the printer, you might have one of the following problems: ◦ Your answering machine might not...
  • HP Officejet 7500A | User Guide - Page 150
    ...if other equipment is causing a problem, disconnect everything except the printer from the phone line, and ... the answer ring pattern for distinctive ring. The printer cannot send faxes, but can ... the fax is not in the correct format or the receiving fax machine is having problems. To check this, try ...
  • HP Officejet 7500A | User Guide - Page 151
    ...low number of rings and the printer to answer in the maximum number of rings supported. (The maximum number ...Using the phone cord supplied in the box with the printer, connect one end to the coupler, then connect ... Fax Printing option in the printer control panel is turned on. Solve fax problems 147...
  • HP Officejet 7500A | User Guide - Page 152
    ... and make sure the computer is configured to receive faxes. Solve problems using HP Web sites and services This ... using HP Web sites Solve problems using HP Web services If you are having problems using the HP Apps or other Web services from the printer's control panel, check the following: • ...
  • HP Officejet 7500A | User Guide - Page 153
    ... HP Web sites If you are having problems using HP Web sites from your computer, check ... topics do not help, see Solve a problem for information about HP support. NOTE: If you are starting ... or have the printer serviced. For more information, see Solve a problem. ◦ Make sure that only one memory card...
  • HP Officejet 7500A | User Guide - Page 154
    ... printer IP address (Windows) General network troubleshooting If you are unable to install the HP software that came with the printer, verify that All cable connections... are using a computer running Windows, make sure that the network ports created in the printer driver match the ...
  • HP Officejet 7500A | User Guide - Page 155
    Solve wireless problems If the printer is unable to communicate with the network after completing the wireless setup and HP software installation, perform one or more of the following tasks in the order shown below. • • Basic wireless ...
  • HP Officejet 7500A | User Guide - Page 156
    Chapter 8 • • • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) Step 6: Make sure the HP Network Devices Support service is running (Windows only) Step 7: Add hardware addresses ...
  • HP Officejet 7500A | User Guide - Page 157
    .... If you are able to access the Internet and are using a computer running Windows, you can also access HP Network Assistant at www.hp.com/sbso/wireless/tools-setup.html? jumpid=reg_R1002_USEN for help in setting up a network. (This Web site is ...
  • HP Officejet 7500A | User Guide - Page 158
    ... printer. Step 4: Make sure the printer is online and ready If you have the HP software installed, you can check the printer's status ... complete the following steps: Windows 1. On the computer desktop, click Start, select Settings, and then click Printers or Printers and Faxes...
  • HP Officejet 7500A | User Guide - Page 159
    ...5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) If you install the HP software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder. If ...
  • HP Officejet 7500A | User Guide - Page 160
    .... If you are having problems such as Printer not found when installing HP software Unable to ... your network where it can be found. If the HP software cannot find the printer during installation (and you know the printer is on the network), or you have already successfully installed HP software and ...
  • HP Officejet 7500A | User Guide - Page 161
    Another common problem is that HP software is not set as a trusted software by your firewall to access the network. This can ... ports: 137, 138, 427 • TCP port: 139 Scanning • UDP port: 427 • TCP ports: 9220, 9500 HP printer status UDP port: 161 Configure your firewall to work with printers ...
  • HP Officejet 7500A | User Guide - Page 162
    Chapter 8 Faxing • UDP port: 427 • TCP port: 9220 HP printer installation UDP port: 427 Solve printer management problems This section provides solutions to common problems that involve managing the printer. This section contains the following ...
  • HP Officejet 7500A | User Guide - Page 163
    ..., see Solve a problem for information about HP support Hardware installation suggestions HP software installation suggestions Solve network problems Hardware installation suggestions ...are correctly installed Hardware tips Check the printer • Make sure that all packing tape and material...
  • HP Officejet 7500A | User Guide - Page 164
    .... Press down firmly on each one to ensure correct contact. The printer cannot work if they are not all installed. • Make sure that .... 13. If you still receive the error, turn the printer off, and then on again. HP software installation suggestions Check the computer system • Make sure that your ...
  • HP Officejet 7500A | User Guide - Page 165
    ... the installation CD in the CD-ROM drive, inspect the installation CD for damage. You can download the printer driver from the HP Web site (www.hp.com/support). NOTE: After correcting any problems, run the installation program again. Solve network ...
  • HP Officejet 7500A | User Guide - Page 166
    ... the Printer Status Report to: • • View current printer information and ink cartridge status Help troubleshoot problems The Printer Status Report also contains a log of recent events. If you need to call HP, it is often useful to print...
  • HP Officejet 7500A | User Guide - Page 167
    .... You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. Network Configuration Page Understand the network configuration ...
  • HP Officejet 7500A | User Guide - Page 168
    ... gateway, as well as the hardware address of the printer. 3. 802.11 Wireless: Shows information about the active ... the network configuration page from the printer control panel Touch Setup, select Reports, select ... to add paper to the ADF tray while the printer is feeding pages. 164 Solve a problem
  • HP Officejet 7500A | User Guide - Page 169
    ... pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 3. Replace the rear door. Gently push the door forward until it snaps into place....
  • HP Officejet 7500A | User Guide - Page 170
    .... If you do not remove all the pieces of paper from the printer, more paper jams are .... Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure .... Use paper types that are recommended for the printer. For more information, see Media specifications. NOTE: Humidity may ...
  • HP Officejet 7500A | User Guide - Page 171
    A Technical information This section contains the following topics Warranty information Printer specifications Regulatory information Environmental product stewardship program Third-party licenses Warranty information This section contains the ...
  • HP Officejet 7500A | User Guide - Page 172
    ..., HP's limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product ... or supported by HP; c. Operation outside the product's specifications; d. Unauthorized modification or misuse. 4. For HP printer products, the use of a non-...
  • HP Officejet 7500A | User Guide - Page 173
    ... warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered ... the warranty period the product is covered as long as the HP ink is not depleted and the end...
  • HP Officejet 7500A | User Guide - Page 174
    ... specifications Print resolution Copy specifications Fax specifications Scan specifications HP Web site specifications... ink cartridges (black, yellow, magenta, cyan) Visit www.hp.com/pageyield/ for more information on estimated ink cartridge yields. HP PCL 3 GUI Up to 7000 pages per month Bulgarian, ...
  • HP Officejet 7500A | User Guide - Page 175
    ... supported operating systems and system requirements, visit www.hp.com/support. Operating system compatibility • Windows XP Service Pack 2, Windows Vista... with Feature Release 3 Microsoft Windows 2003 Small Business Server Terminal Services Microsoft Windows Server 2008 Terminal ...
  • HP Officejet 7500A | User Guide - Page 176
    ... printing on both side of a page. Understand specifications for supported media Always use the correct media-type setting in the printer driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in ...
  • HP Officejet 7500A | User Guide - Page 177
    ... printing. 12 x 12 inches Also supports Borderless printing. B4 (JIS) (257 x 364 mm) Tabloid (11 x 17 inches) Also supports Borderless printing. Super B (13 x 19 inches) Also supports Borderless printing. A3 (297 x 420 mm; 11.69 x 16.54 inches) Also supports ...
  • HP Officejet 7500A | User Guide - Page 178
    ... 8 inches) Photo media 3 x 5 (76.2 x 180 mm; 3 x 5 inches) Also supports Borderless printing. 4 x 6 (102 x 152 mm; 4 x 6 ... 5 x 7 (13 x 18 cm; 5 x 7 inches) Also supports Borderless printing. 8 x 10 (8 x 10 inches) Also supports Borderless printing. 10 x 15 cm Main tray ADF 174 Technical information
  • HP Officejet 7500A | User Guide - Page 179
    ... mm; 3.9 x 5.8 inches) Also supports Borderless printing. Custom-size media between 76.2 to 330.2 mm wide and 127 to 1117 mm long (3 to 13 inches wide and 5 to 44 inches long) Custom size media is not supported in Windows. ** The printer is compatible ...
  • HP Officejet 7500A | User Guide - Page 180
    Appendix A Understand supported media types and weights Location Input tray Type Paper Weight 60 to 105 g/m2 (16... to 24 lb bond envelope) Cards Up to 200 g/m2 (110 lb index) Output tray Automatic Document Feeder All supported media Paper 60 to 75 g/m2 (16 to 20 lb bond) Up to 15 sheets (8 mm or 0.31 ...
  • HP Officejet 7500A | User Guide - Page 181
    ... from a computer) Color print resolution Up to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi. Photo papers include the following: ◦ HP Premium Plus Photo ◦ ◦ HP Premium Photo HP Advanced Photo Printer specifications 177
  • HP Officejet 7500A | User Guide - Page 182
    ... Presentation Paper, Matte Other inkjet papers HP Premium Plus Photo Papers ... Everyday Photo Paper, Semi-gloss HP Everyday Photo Paper, Matte Other... Premium Inkjet Transparency HP Iron-on Transfer HP Photo Cards Other specialty... Glossy Greeting Card Matte Greeting Card HP Brochure & Flyer Paper, Glossy...
  • HP Officejet 7500A | User Guide - Page 183
    ... card Scan to email for PDF and JPEG Scan to PC and network folder HP Web site specifications The following Web-enabled features are available for this printer HP Apps Marketsplash by HP HP ePrint Requirements • A Web browser (either Microsoft Internet Explorer 6.0 or higher,...
  • HP Officejet 7500A | User Guide - Page 184
    ...32.5 watts copying (Fast Draft Mode) Acoustic emission specification Print in Draft mode, noise levels per ISO 7779...NOTE: Approaching any of the recommended maximums on a memory card might cause the performance of the printer to be slower than expected. Supported memory card types • Secure Digital...
  • HP Officejet 7500A | User Guide - Page 185
    Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the ... German telephone network Australia wired fax statement Regulatory information for wireless products Regulatory model number Declaration of conformity Regulatory ...
  • HP Officejet 7500A | User Guide - Page 186
    ...equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna. Increase...changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment....
  • HP Officejet 7500A | User Guide - Page 187
    Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825-1. Gloss of housing of ...
  • HP Officejet 7500A | User Guide - Page 188
    ...you may connect to your telephone line and still have all of those devices ring when your number is called. Too many devices on one line might result in failure to ring in response to an incoming call. In most, but not all, areas the sum of the RENs of all devices should...
  • HP Officejet 7500A | User Guide - Page 189
    ...meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation IC before the ...devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The REN for this...
  • HP Officejet 7500A | User Guide - Page 190
    ... eines analogen Public Switched Telephone Network (PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gerät und/oder in Verbindung...
  • HP Officejet 7500A | User Guide - Page 191
    ... minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human... in the Radio Interference Regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and RSS GEN of Industry...
  • HP Officejet 7500A | User Guide - Page 192
    ...Number. The Regulatory Model Number for your product is SNPRC-1005-01. This regulatory number should not be confused with the marketing name (HP Officejet 7500A (E910) Wide Format e-All-in-One) or product number. 188 Technical information
  • HP Officejet 7500A | User Guide - Page 193
    ...adaptor: 1) Hewlett-Packard Company 138, Depot Road, #02-01, #04-01 Singapore 109683 DoC#: SNPRC-1005-01-B HP Officejet 7500A Wide Format e-All-in-One Printer SNPRC-1005-01 All SDGOB-0892 0957-2271 conforms to the following Product Specifications and ...
  • HP Officejet 7500A | User Guide - Page 194
    ... HP's Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.html ... safety data sheets Recycling program HP inkjet supplies recycling program Disposal ... information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ 190...
  • HP Officejet 7500A | User Guide - Page 195
    ..., please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par ... des équipements usagés, veuillez contacter votre mairie, votre service de traitement des déchets ménagers ou le ...
  • HP Officejet 7500A | User Guide - Page 196
    ... products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines ...). A chemical information report for this product can be found at: www.hp.com/go/reach RoHS notices (China only) ...
  • HP Officejet 7500A | User Guide - Page 197
    Third-party licenses This section contains the following topics: • HP Officejet 7500A (E910) e-All-in-One HP Officejet 7500A (E910) e-All-in-One LICENSE.aes-pubdom--crypto /* rijndael-alg-fst.c * * @version 3.0 (December 2000) * *...
  • HP Officejet 7500A | User Guide - Page 198
    ...long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES,.../or other materials provided with the distribution. All advertising materials mentioning features or use of this software must display the following ...
  • HP Officejet 7500A | User Guide - Page 199
    3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product ... and/or other materials provided with the distribution. All advertising materials mentioning features or use of this software must display the following acknowledgment: ...
  • HP Officejet 7500A | User Guide - Page 200
    ...by Tim Hudson ([email protected] Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS,... (C) 2005, 2007 Olivier Gay * All rights reserved. * * Redistribution and use in ...
  • HP Officejet 7500A | User Guide - Page 201
    ... Gailly Mark Adler [email protected] [email protected] The data format used by the zlib library is described by RFCs (Request for Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt (zlib format), rfc1951.txt (deflate format) and rfc1952...
  • HP Officejet 7500A | User Guide - Page 202
    ... This section provides information on HP supplies and accessories for the printer. The information is subject to changes,...printable shopping list, open the HP software that came with your printer and click Shopping... cartridges HP media Ink cartridges Ordering cartridges online is not supported in all...
  • HP Officejet 7500A | User Guide - Page 203
    ... media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ... and print quality, and produce documents with crisp, vivid color, bolder blacks & dry faster than ordinary plain papers. ...
  • HP Officejet 7500A | User Guide - Page 204
    ...: You can also use the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X) to ...You can access these tools through the HP software you installed with the printer. After you run these tools...-type phone system, HP recommends you use the 2-wire phone cord supplied with the printer to connect it to...
  • HP Officejet 7500A | User Guide - Page 205
    ... up the printer with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on... types of equipment and services (if any) share the same phone line with the printer. This is important ...need to connect some of your existing office equipment directly to the printer, and you might ...
  • HP Officejet 7500A | User Guide - Page 206
    ... phone number you use for fax calls on the printer. Voice mail service: A voice mail subscription through ...: If your home or office setup is not described in this section, set up the printer as you would a ... the back of the printer. If you use another phone cord, you might experience problems sending ...
  • HP Officejet 7500A | User Guide - Page 207
    ... modem Answering machine Voice mail service Recommended fax setup Case J: Shared voice/fax... other equipment connected on this phone line, set up the printer as described in this section. Back view ... jack Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might ...
  • HP Officejet 7500A | User Guide - Page 208
    ...1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,...two rings). 4. Run a fax test. When the phone rings, the printer answers automatically after the number of rings you... Case B: Set up the printer with DSL If you have a DSL service through your ...
  • HP Officejet 7500A | User Guide - Page 209
    ... Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL ...a fax test. If you encounter problems setting up the printer with optional equipment, contact ... country/ region. If you encounter problems setting up the printer with optional equipment, contact ...
  • HP Officejet 7500A | User Guide - Page 210
    ... printer with a distinctive ring service 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect ...company assigned to your fax number. NOTE: By default, the printer is set to answer all ring patterns. If you do not ...
  • HP Officejet 7500A | User Guide - Page 211
    ...machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further ...line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then...
  • HP Officejet 7500A | User Guide - Page 212
    ...to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. ...you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your...
  • HP Officejet 7500A | User Guide - Page 213
    ... voice mail 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then ... voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. ...
  • HP Officejet 7500A | User Guide - Page 214
    ... the printer. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then ...fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance....
  • HP Officejet 7500A | User Guide - Page 215
    ...splitter DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter....a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ...
  • HP Officejet 7500A | User Guide - Page 216
    ... 2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then ...and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your ... called a coupler). (A parallel splitter has one RJ-11 port on the front and two RJ-...
  • HP Officejet 7500A | User Guide - Page 217
    ...white plug from the port labeled 2-EXT on the back of the printer. Find the phone cord that connects from the back ... the phone cord supplied in the box with the printer, connect one end to your telephone wall ... end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect ...
  • HP Officejet 7500A | User Guide - Page 218
    ... to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. ... to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service ...
  • HP Officejet 7500A | User Guide - Page 219
    ...a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-...2. Using the phone cord supplied in the box with the printers, connect one end to the DSL filter, then connect ... receives the fax. If you encounter problems setting up the printer with optional equipment, contact your...
  • HP Officejet 7500A | User Guide - Page 220
    ... plug from the port labeled 2-EXT on the back of the printer. 2. Unplug your answering machine from the telephone ... connect your answering machine directly to the printer, fax tones from a sending fax machine ... the phone cord supplied in the box with the printer, connect one end to your telephone wall...
  • HP Officejet 7500A | User Guide - Page 221
    ... printer to the maximum number of rings supported by your printer. (The maximum number of rings varies by country/region...a voice message. If you encounter problems setting up the printer with optional equipment, contact your... shown below. (A parallel splitter has one RJ-11 port on the front and two RJ...
  • HP Officejet 7500A | User Guide - Page 222
    ...white plug from the port labeled 2-EXT on the back of the printer. Find the phone cord that connects from the back ... the phone cord supplied in the box with the printer, connect one end to your telephone wall ... end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect ...
  • HP Officejet 7500A | User Guide - Page 223
    ... both the answering machine and telephone to the printer. You can use standard phone ... the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of... message. If you encounter problems setting up the printer with optional equipment, contact ...
  • HP Officejet 7500A | User Guide - Page 224
    ... parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ... Using the phone cord supplied in the box with the printer, connect one end to the DSL/ADSL filter, ... printer to the maximum number of rings supported by the printer. NOTE: The maximum number of rings varies by country/...
  • HP Officejet 7500A | User Guide - Page 225
    ... to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case...a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on...
  • HP Officejet 7500A | User Guide - Page 226
    ...country/region. Austria Germany Switzerland (French) Switzerland (German) United Kingdom Finland www.hp.com/at/faxconfig www.hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp.fi/faxconfig 222 Additional fax setup
  • HP Officejet 7500A | User Guide - Page 227
    ... Belgium (Dutch) Belgium (French) Portugal Spain France Ireland Italy www.hp.dk/faxconfig www.hp.... www.hp.be/fr/faxconfig www.hp.pt/faxconfig www.hp.es/faxconfig www.hp.com/fr/faxconfig www.hp.com/ie/faxconfig www.hp.com/it/faxconfig Test fax setup You can test your fax setup to check the status of ...
  • HP Officejet 7500A | User Guide - Page 228
    ... topics Change basic network settings Change advanced network settings Set up the printer for wireless communication Uninstall and reinstall the HP software Change basic network settings The control-panel options enable you to set up and ...
  • HP Officejet 7500A | User Guide - Page 229
    ... with the printer. 1. 2. 3. 4. 5. Touch right arrow , and then select Network. Select Advanced Setup,... the printer from the network. Touch OK to continue. Automatic is selected by default. To change the settings manually... mode is "ad hoc." Set up the printer for wireless communication You may set...
  • HP Officejet 7500A | User Guide - Page 230
    ...11 wireless card installed. The printer and the computers that use it must be on the same subnet. Before installing the HP software, you might want to find out the ...up and running. 1. 2. 3. 4. Set up the printer hardware. See the getting started guide or the setup poster that came with your ...
  • HP Officejet 7500A | User Guide - Page 231
    ... mode and communicates directly with other wireless devices without the use of a WAP. All devices on the ad hoc network must Be 802.11 compatible Have ad ...Wi-Fi networks. It addresses all known weaknesses of WEP, the original native security mechanism in the 802.11 standard. ...
  • HP Officejet 7500A | User Guide - Page 232
    ... 1. 2. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Connect a New Printer. Follow... administrator name as well. Turn off administrative access over wireless if possible. If you do this, you need ...
  • HP Officejet 7500A | User Guide - Page 233
    ... you have reinstalled the HP software. 2. 3. 4. 5. 6. 7. 8. On the computer desktop, click Start, select Programs or All Programs, click HP, click the printer name, and then click...CD drive and follow the onscreen instructions. Connect the printer when the HP software prompts you to connect it ...
  • HP Officejet 7500A | User Guide - Page 234
    ... on the toolbar. Double click HP Uninstaller. Follow the onscreen instructions. After the HP software is uninstalled, restart your computer. To reinstall the HP ..., select HP, and then select your printer model. 2. 3. Double-click HP Uninstaller. Follow the onscreen instructions. 230 Network setup
  • HP Officejet 7500A | User Guide - Page 235
    ... section contains the following topics HP printer software (Windows) HP Utility (Mac OS X) Embedded Web server HP printer software (Windows) The HP software provided with ... Programs or All Programs, select HP, and then click your HP printer. HP Utility (Mac OS X) The HP Utility contains tools...
  • HP Officejet 7500A | User Guide - Page 236
    ... until you clear them manually. You can configure your browser to accept all cookies, or ... NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the... the top of the browser window), clicking Bonjour in the Collections list, and then selecting the printer name. 232 ...
  • HP Officejet 7500A | User Guide - Page 237
    F How do I? Get started Print Scan Copy Fax Work with ink cartridges Solve a problem How do I? 233
  • HP Officejet 7500A | User Guide - Page 238
    ... to fix the errors Fax Memory Full Printer Disconnected Ink Alert Printhead Problem Cartridge Problem Paper Mismatch The cartridge cradle cannot move ..., see Solve fax problems. Printer Disconnected The computer cannot communicate with the printer because one of the following events has...
  • HP Officejet 7500A | User Guide - Page 239
    ...used. For more information see www.hp.com/go/inkusage. Printhead Problem The printhead identified in the message ... information, see HP supplies and accessories. NOTE: If the printhead is still under.... For more information, see HP support. Cartridge Problem The ink cartridge identified in the message...
  • HP Officejet 7500A | User Guide - Page 240
    ... after you replace the cartridge, contact HP support. For more information, see HP support. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer. 236 Errors (Windows)
  • HP Officejet 7500A | User Guide - Page 241
    To solve this problem, try one of the following: • • Load the correct paper in the printer, and then press OK. For more information, see ... on the product's control panel, select a different paper size in the printer driver, and then print the document again. The cartridge ...
  • HP Officejet 7500A | User Guide - Page 242
    ...problems, see Solve printing problems. General printer error There was a problem with the printer. Usually, you can ..., see HP support. Door or cover open Before the printer can print documents, all doors and...you've securely closed all doors and covers, contact HP support. For more information, see...
  • HP Officejet 7500A | User Guide - Page 243
    ...) automatic document feeder clean 27 feeding problems, troubleshoot 27 black dots or streaks, troubleshoot copies 131 scan 136 ... (ADF) capacity 19 clean 27 feeding problems, troubleshoot 27 load originals 19 automatic ...27 exterior 27 printhead 114 scanner glass 26 clear fax logs 70 color dull ...
  • HP Officejet 7500A | User Guide - Page 244
    ..., troubleshoot copies 131 dots, troubleshoot scan 136 driver warranty 168 DSL, fax setup with parallel phone ... requirements 172 troubleshoot, cannot be opened 158 Webscan 44 envelopes sizes supported 174 tray ... 67 specifications 178 speed 66 test failed 136 test setup 223 troubleshoot 136 ...
  • HP Officejet 7500A | User Guide - Page 245
    ...on copies 131 look different from original scan 135 HP software installation suggestions 160 troubleshooting issues 159 Internet Protocol fax, using 67... 13 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 230 uninstall from Windows 229 HP Utility (Mac...
  • HP Officejet 7500A | User Guide - Page 246
    ... documents 44 troubleshoot 134 operating environment specifications 179 operating systems supported 171 originals ...57 paper-feed problems, troubleshoot 127 parallel phone systems answering machine setup 216 ... specifications 170 power specifications 180 troubleshoot 86 power input, locating 11 print ...
  • HP Officejet 7500A | User Guide - Page 247
    Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead,...198 part numbers 198 printing slow, troubleshoot 113 problems print 87 processor specifications 171 pulse dialing 65 reports ...
  • HP Officejet 7500A | User Guide - Page 248
    ... 10 media sizes supported 172 paper guides illustration 10 troubleshoot feeding 127 troubleshoot ...85 troubleshooting general network troubleshooting 150 hardware installation suggestions 159 HP software installation ...to activate source 134 U uninstall HP software Mac OS X 230 Windows 229 unwanted fax...
  • HP Officejet 7500A | User Guide - Page 249
    ... 135 Windows borderless 39 print brochures 33 Print photos 35 print settings 33 system requirements 171 uninstall HP software 229 wireless communication advanced wireless troubleshooting 151 basic wireless troubleshooting 151 radio, turn off 224 ...
  • HP Officejet 7500A | User Guide - Page 250
    246
  • HP Officejet 7500A | User Guide - Page 251
  • HP Officejet 7500A | User Guide - Page 252
    © 2010 Hewlett-Packard Development Company, L.P. www.hp.com/support



Type your new search above
We apologize, but we cannot currently deliver this PDF manual.
You can visit the HP Officejet 7500A on the HP site to download this or other manuals by visiting this link.

We apologize for any inconveniece.

The manual viewer requires the flash plugin to be installed and enabled.
To view this page ensure that Adobe Flash Player version 10 or greater is installed.

HP Officejet 7500A - Wide Format e-All-in-One Printer Manual