HP Officejet 7500A User Guide

HP Officejet 7500A - Wide Format e-All-in-One Printer Manual

HP Officejet 7500A manual table of contents:

  • HP Officejet 7500A | User Guide - Page 1
    OFFICEJET 7500A User Guide E910
  • HP Officejet 7500A | User Guide - Page 2
  • HP Officejet 7500A | User Guide - Page 3
    HP Officejet 7500A (E910) eAll-in-One User Guide
  • HP Officejet 7500A | User Guide - Page 4
    ... of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements ... such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be ...
  • HP Officejet 7500A | User Guide - Page 5
    ...mode...14 Change printer settings...14 Finding the printer model number...15 HP Digital Solutions...15 Select print media...15 Recommended papers for... Load transparencies...24 Load custom-size media...24 Insert a memory card...25 Maintain the printer...26 Clean the scanner glass...
  • HP Officejet 7500A | User Guide - Page 6
    ...DPOF photos...37 Print on special and custom-size paper...37 Print on special or custom-size paper (Mac OS X)...38 Set up custom sizes (Mac ... fax from the computer...49 Send a fax manually from a phone...50 Send a fax using ... faxes to another number...56 Set the paper size for received faxes...57 Set ...
  • HP Officejet 7500A | User Guide - Page 7
    ... Web HP Apps...72 Marketsplash by HP...73 Work with ink cartridges Information on ink cartridges and the printhead...74 Check the estimated... the ink cartridges...75 Store printing supplies...78 Usage information collection...78 Solve a problem HP support...80 Obtain electronic support...81 HP support...
  • HP Officejet 7500A | User Guide - Page 8
    Print troubleshooting...87 Envelopes print incorrectly...87 Borderless printing...88 The printer is not responding or nothing happens ... a print quality report...114 Advanced printhead maintenance...120 Advanced ink cartridge maintenance...125 Solve paper-feed problems...127 Solve copy problems...129 ...
  • HP Officejet 7500A | User Guide - Page 9
    ... is set as the default printer driver (Windows only)...155 Step 6: Make sure the HP Network Devices Support ......159 Hardware tips...159 Make sure the ink cartridges are correctly installed...160 HP software installation suggestions...160 Solve network problems...161 Understand the Printer Status ...
  • HP Officejet 7500A | User Guide - Page 10
    Printer specifications...170 Physical specifications...170 Printer features and capacities...170 Processor and memory ......177 Copy specifications...178 Fax specifications...178 Scan specifications...179 HP Web site specifications...179 Operating environment...179 Electrical requirements...180 ...
  • HP Officejet 7500A | User Guide - Page 11
    ... Power consumption...191 Chemical Substances...192 RoHS notices (China only)...192 Third-party licenses...193 HP Officejet 7500A (E910) e-All-in-One...193 B HP supplies and accessories Order printing supplies online...198 Supplies...198 Ink cartridges...
  • HP Officejet 7500A | User Guide - Page 12
    ......228 Other guidelines...228 Guidelines for reducing interference on a wireless network...229 Uninstall and reinstall the HP software...229 E Printer management tools HP printer software (Windows)...231 HP Utility (Mac OS X)...231 Embedded Web server...231 About cookies...232 To...
  • HP Officejet 7500A | User Guide - Page 13
    ... printer control panel Finding the printer model number HP Digital Solutions Select print media...color blind, colored buttons and tabs used in the HP software and on the printer control ...strength and reach. Support For more details about the accessibility of this printer and HP's commitment to product ...
  • HP Officejet 7500A | User Guide - Page 14
    ... reduce their environmental footprint. HP has provided the Eco-Tips below to help ... printing choices. In addition to specific features in this printer, please visit the HP Eco Solutions ..., please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Understand the printer parts This section...
  • HP Officejet 7500A | User Guide - Page 15
    Printing supplies area 1 2 1 2 Cartridge access door Ink cartridges Back view 1 1 2 3 4 5 Universal serial bus (USB) port Ethernet port Power input 1-LINE (fax) 2-EXT (phone) 2 3 4 5 Understand the printer parts 11
  • HP Officejet 7500A | User Guide - Page 16
    ...The following diagram and related table provide a quick reference to the printer control panel features. 1 2 3 4 9 8 7 6 Label 1 2 3 4 5 6 7 8 9 Name and Description Home:.... 5 Color display: Touch the icon on the color display to choose a printer function. Help: Opens the Help screen. Keypad:...
  • HP Officejet 7500A | User Guide - Page 17
    ...more information, see Set up the printer for wireless communication. Displays screen where you can see information about the ink cartridges, including fill levels. This icon has a red border when an ink cartridge needs attention. NOTE: Ink level warnings and indicators provide estimates...
  • HP Officejet 7500A | User Guide - Page 18
    ... settings using HP software tools available on your computer, such as the HP printer software, the HP Utility (Mac OS X), or the embedded Web server (EWS). For more information about these tools, see Printer management tools. This section contains the following topics: • • ...
  • HP Officejet 7500A | User Guide - Page 19
    ... for your printer. The model number is printed on a label located inside the printer, near the ink cartridges area. HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work. Scan to...
  • HP Officejet 7500A | User Guide - Page 20
    ... smearing, bolder blacks and vivid colors. HP Printing Paper is a high-quality multifunction paper.... blacks and vivid colors. It is acidfree for longer lasting documents. HP Office Paper is a high-quality ... blacks and vivid colors. It is acid-free for longer lasting documents HP Office Recycled Paper ...
  • HP Officejet 7500A | User Guide - Page 21
    ... professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper ... printing If you want the best print quality, HP recommends using HP papers that... and take the guesswork out of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo ...
  • HP Officejet 7500A | User Guide - Page 22
    ... more information, see Media specifications. To prevent jams, poor print quality, and other printing problems, avoid loading the following media in...if the glass and lid backing are not clean. For more information, see Maintain the printer. To load an original on the scanner ...
  • HP Officejet 7500A | User Guide - Page 23
    ... Close the lid. Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size document by placing it in the automatic document feeder tray. CAUTION: Do not ...
  • HP Officejet 7500A | User Guide - Page 24
    ... the media. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. Load media This section provides instructions for loading media into the printer. This section contains the following topics Load standard-size media Load Envelopes Load...
  • HP Officejet 7500A | User Guide - Page 25
    ... edges of the tray and does not exceed the line marking in the tray. 2 1 NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 5. Lower the output tray. ...
  • HP Officejet 7500A | User Guide - Page 26
    .... Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 22 Get started
  • HP Officejet 7500A | User Guide - Page 27
    .... If the photo paper has a tab along one edge, make sure the tab is pointing towards the front of the printer. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 5. Lower ...
  • HP Officejet 7500A | User Guide - Page 28
    ... Load custom-size media To load cards and photo paper Use these instructions to load custom-size media. CAUTION: Use only custom-size media that is supported by the printer. For more information, see Media specifications. 1. Lift the output tray. 2. Slide the paper ...
  • HP Officejet 7500A | User Guide - Page 29
    ... insert more than one memory card at a time as this can also damage files on the memory cards. NOTE: The printer does not support encrypted memory cards. For more information ... card slot. NOTE: You cannot insert more than one memory card in the printer. Insert a memory card 25
  • HP Officejet 7500A | User Guide - Page 30
    Chapter 1 Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform these maintenance ... such as fitting copies to a certain page size. To clean the scanner glass 1. Turn off the printer. For more information, see Turn off the printer. 2. Lift ...
  • HP Officejet 7500A | User Guide - Page 31
    ... scanner. 4. Close the scanner lid, and turn on the printer. Clean the exterior WARNING! Before cleaning the ... socket. For more information, see Turn off the printer. Use a soft, damp, lint-free cloth... and stains off of the case. The exterior of the printer does not require cleaning. Keep fluids away...
  • HP Officejet 7500A | User Guide - Page 32
    ... 1 If you have lines or dust appearing on scanned documents or faxes, clean the plastic strip in the ADF. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the ... or separator pad. NOTE: If the residue does not come off using distilled water, try ...
  • HP Officejet 7500A | User Guide - Page 33
    ...the automatic document feeder Use these instructions to clean the plastic strip inside the ADF. 1. Turn off the printer and unplug the power cord. For more information, see Turn off the printer. NOTE: Depending how long the printer is unplugged, the date and time might be erased...
  • HP Officejet 7500A | User Guide - Page 34
    ... slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on... plastic strip, since they can damage it. Do not place or spray liquid directly on the plastic strip. The liquid might seep inside and damage the printer. 30 Get started
  • HP Officejet 7500A | User Guide - Page 35
    ... strip, you may need to order a new plastic strip. For more information, see www.hp.com/ support. Turn off the printer Turn the printer off by pressing the (power) ... to the correct position causing problems with the ink cartridges and print quality issues. Turn off the printer 31
  • HP Officejet 7500A | User Guide - Page 36
    ..., see Two-sided printing (duplexing). NOTE: You can print from anywhere by using HP's ePrint feature. For more information, see HP ePrint. Follow the instructions for your operating system. • • Print documents (Windows) Print documents (Mac OS X) 32 ...
  • HP Officejet 7500A | User Guide - Page 37
    ... (Windows) Print brochures (Mac OS X) Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools. ...
  • HP Officejet 7500A | User Guide - Page 38
    ...paper orientation on the Layout tab, and paper source, media type, paper size, and quality settings ... Load media. From the File menu in your software application, click Print. Make sure the printer you ... Load media. On the File menu in your software application, click Print. Make sure the printer you ...
  • HP Officejet 7500A | User Guide - Page 39
    ... see Load media. From the File menu in your software application, click Print. Make sure the printer you want to use is selected. Click the appropriate envelope size in the Paper Size pop-... Load media. 2. From the File menu in your software application, click Print. 3. Make sure the printer you ...
  • HP Officejet 7500A | User Guide - Page 40
    ... the appropriate Photo Fix options: • Off: applies no HP Real Life Technologies to the image. • Basic: automatically focuses the image; moderately adjusts image sharpness... and then select one of the following options: • High Quality: uses all the available colors to print your photo...
  • HP Officejet 7500A | User Guide - Page 41
    ... number of copies, rotation, and other print settings. The printer supports the Digital Print Order Format (DPOF) file format 1.1, so you do not ... in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing ...
  • HP Officejet 7500A | User Guide - Page 42
    ... on custom-size paper, you must set up the custom size in the HP software provided with the printer. For instructions, see Set up custom sizes (Mac OS X). ..., click Print. Select the desired printer in the Format for pop-up menu. Select Manage Custom Sizes in the Paper Size pop-up menu. Click the + on...
  • HP Officejet 7500A | User Guide - Page 43
    ...necessary, select the appropriate Photo Fix options: • Off: applies no HP Real Life Technologies to the image. • Basic: ... To use the HP ePrint service, you need to have the following components: • • An HP ePrint-enabled printer that is connected to the Internet (either using an Ethernet cable...
  • HP Officejet 7500A | User Guide - Page 44
    ...enable and set up the printer's Web Services. For more information, see www.hp.com/go/ePrintCenter. Two-sided printing (duplexing) With certain types of ...on both sides of a sheet of paper (called "twosided printing" or "duplex printing"). You can perform manual duplexing by...
  • HP Officejet 7500A | User Guide - Page 45
    ...be connected and turned on. NOTE: If you are scanning an original from the printer control panel or from your computer using a the HP printer software, the HP software provided with the printer must also be installed and running on your computer prior to ...
  • HP Officejet 7500A | User Guide - Page 46
    ... options, if needed. 4. Touch Start Scan. To scan an original from HP printer software 1. Load your original print-... computer, open the HP scanning software: • Windows: From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select HP...
  • HP Officejet 7500A | User Guide - Page 47
    ...of document you want to save. Make changes to scan options, if needed. 3. Touch Paper Size and select either A3 or Ledger (... the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select HP Scan. 3. Touch Size Original to choose the size of...
  • HP Officejet 7500A | User Guide - Page 48
    ...even if you did not install the printer software on your computer. NOTE: Webscan does not support scanning large documents. For more... Start Scan. Scanning documents as editable text When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste,...
  • HP Officejet 7500A | User Guide - Page 49
    ... the text that the software converts has missing or combined characters, "rn" might appear as "m." The text is on a colored background. Colored backgrounds can cause images in the foreground to blend too much. Scanning documents as editable text 45
  • HP Officejet 7500A | User Guide - Page 50
    ... inch) You can copy a document that is larger than the scanner glass by scanning the document in two scans, and then the printer prints the scans onto one sheet of paper. NOTE: The minimum top and bottom margin for your large original must ...
  • HP Officejet 7500A | User Guide - Page 51
    ... the animation, and then select Scan. The printer joins the two copies into one document and displays a preview. 9. Touch Copy to print ...using the various settings available from the printer's control panel, including the following Number of copies Copy paper size Copy paper type...
  • HP Officejet 7500A | User Guide - Page 52
    .... You might have already done this as part of the initial setup, by using either the control panel or the HP software provided with the printer. You can verify the fax is set ...a single- or multiple-page black-and-white or color fax by using the printer control panel. 48 Fax
  • HP Officejet 7500A | User Guide - Page 53
    ...the display. 4. Touch Start Black or Start Color. If the printer detects an original loaded in the automatic document ... feature, you must install the printer software using the installation program provided on the HP software CD provided with the printer. Windows 1. Open the document on your computer...
  • HP Officejet 7500A | User Guide - Page 54
    ...and then click Send Fax Now . The printer begins dialing the fax number and faxing the document. Send a fax manually from a phone Sending a... is connected to the printer. NOTE: Do not use the keypad on the control panel of the printer when manually sending a fax. You must use the keypad on your phone...
  • HP Officejet 7500A | User Guide - Page 55
    ...then touch Start Black or Start Color. If the printer detects an original loaded in the automatic ...you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and ... to connect to the receiving fax machine. After the printer scans the pages into memory, Send ...
  • HP Officejet 7500A | User Guide - Page 56
    ... dialed or received number. dial, or touch 5. Touch Start Fax. The printer scans the originals into memory and sends the fax when the... (Call History) to select a previously dialed or received number. dial, or touch 6. Touch Start Fax. The printer scans all pages and the scheduled time appears on the ...
  • HP Officejet 7500A | User Guide - Page 57
    ... can only use group speed dial entries to send faxes in black-andwhite. The printer scans the fax into memory then dials the first number. When a... next number. If a number is busy or not answering, the printer follows the settings for Busy Redial and No Answer Redial. If a connection cannot be made, ...
  • HP Officejet 7500A | User Guide - Page 58
    ... setting. (The default Rings to Answer setting is five rings.) If you receive a Legal-size or larger fax and the printer is not currently set to use Legalsize paper, the printer reduces the fax so that it fits on the paper that is loaded...
  • HP Officejet 7500A | User Guide - Page 59
    ... requirements, you can set up the printer to store all the faxes it receives, only the faxes it... available: On The default setting. When backup fax is On, the printer stores all received faxes in memory. This enables ...fax is enabled and you turn off the printer, all faxes stored in memory are deleted,...
  • HP Officejet 7500A | User Guide - Page 60
    ... are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you print ... your faxes to another fax number. A received color fax is forwarded in black and white. HP recommends that you verify the number you are forwarding to is a ...
  • HP Officejet 7500A | User Guide - Page 61
    ... incorrect paper size is loaded in the main tray when you receive a fax, the fax does not ... OK to print the fax. To set the paper size for received faxes from the printer control panel 1. Touch ...setting determines what the printer does if it receives a fax that is too large for the default paper size....
  • HP Officejet 7500A | User Guide - Page 62
    ... subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not print faxes received from those ...of fax numbers you can block varies by model.) NOTE: This feature is not supported in all countries/regions. If it is not ...
  • HP Officejet 7500A | User Guide - Page 63
    ... and also eliminate the hassle of dealing with bulky paper files. Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is received, you get an on-screen notification with a link to the folder where the fax is saved. The files are named ...
  • HP Officejet 7500A | User Guide - Page 64
    ... HP Utility. To set up Fax to PC (Windows) 1. Open the HP printer software. For more information, see HP printer software (Windows). 2. Double-click Fax Actions, and then double-...HP printer software. For more information, see HP printer software (Windows). 2. Double-click Fax Actions,...
  • HP Officejet 7500A | User Guide - Page 65
    ...printer's control panel, you can also use tools available on your computer, such as the HP software included with the printer and the printer's embedded Web server (EWS). For more information, see Printer management tools. This section contains the following topics Set up and...
  • HP Officejet 7500A | User Guide - Page 66
    ... can create a group speed-dial entry, you must have already created at least one speed-dial entry. 1. 2. 3. 4. On the printer's control panel, touch right arrow , and then ... then touch Yes to confirm. NOTE: Deleting a group speed-dial entry does not delete the individual speeddial entries. 62 Fax
  • HP Officejet 7500A | User Guide - Page 67
    ...and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP software provided with the printer. You can also set up ... receive faxes manually. You must be available to respond in person to the incoming fax call or else the printer does not ...
  • HP Officejet 7500A | User Guide - Page 68
    ... ring pattern. If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specified ring ...
  • HP Officejet 7500A | User Guide - Page 69
    ... answer ring pattern for distinctive ring 1. Verify that the printer is set to answer fax calls automatically. ... before it finishes, the ring pattern is automatically set to All Rings. NOTE: If you are using .... NOTE: The pulse-dialing option is not available in all countries/regions. To set the dial ...
  • HP Officejet 7500A | User Guide - Page 70
    ...answer or was busy, the printer attempts to redial based on the settings for the busy-redial and no-answer-... default for this option is On. No answer redial: If this option is turned on, the printer redials automatically... digital network (ISDN) service If you experience problems sending and receiving...
  • HP Officejet 7500A | User Guide - Page 71
    .... This method is called Fax over Internet Protocol (FoIP). For more information, see Fax over Internet Protocol. HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such ...
  • HP Officejet 7500A | User Guide - Page 72
    ... you can check the estimated ink levels from the control panel, the HP software (Windows), or HP Utility (Mac OS X). For more information, see Printer management tools. ... becomes unacceptable. NOTE: Ensure that the printhead and ink cartridges are in good conditions and installed properly. For...
  • HP Officejet 7500A | User Guide - Page 73
    .... 3. Touch Fax Confirmation. 4. Touch to select one of the following options. Off On (Fax Send)...fax error reports You can configure the printer so that it automatically prints a report when there is an error during transmission or reception. To set the printer to print fax error reports automatically...
  • HP Officejet 7500A | User Guide - Page 74
    ... the fax log also deletes all faxes stored in memory. To clear the fax log via the printer control panel 1. Touch right arrow , and then ...the Call History Use the following procedure to view a history of all the calls placed from the printer. NOTE: The call history cannot be printed....
  • HP Officejet 7500A | User Guide - Page 75
    To view the Call History 1. Touch right arrow , and then select Fax. 2. (Call History). Touch Use reports 71
  • HP Officejet 7500A | User Guide - Page 76
    ... send print jobs to the printer remotely from mobile devices. With this service, called HP ePrint, you can... contains the following topics: • • HP Apps Marketsplash by HP HP Apps HP Apps provide ...s control-panel display. To use HP Apps , the printer needs to be connected to the Internet (either ...
  • HP Officejet 7500A | User Guide - Page 77
    ... the printer's control-panel display (on select models only). • • To get started, select Marketsplash by HP in the HP printer software that came with your printer. Or for ... for this Web site, see HP Web site specifications. NOTE: Not all Marketsplash tools and services are ...
  • HP Officejet 7500A | User Guide - Page 78
    ... Usage information collection Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • • The instructions in this user guide are for replacing ink cartridges, and ...
  • HP Officejet 7500A | User Guide - Page 79
    ... printer. ◦ Make sure you leave the ink cartridges and printhead installed. ◦ The printer must be transported sitting flat; it ... it is used. For more information, see www.hp.com/go/inkusage. Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies ...
  • HP Officejet 7500A | User Guide - Page 80
    ... the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended... these steps to replace the ink cartridges. 1. Make sure the printer is turned on. 2. Open the print... remove the plastic wrap from the ink cartridge before installing it in the printer, or printing fails. 76...
  • HP Officejet 7500A | User Guide - Page 81
    ... in the slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the ink cartridges. Replace the ink ...
  • HP Officejet 7500A | User Guide - Page 82
    ... that can be used to identify a customer or user of the cartridge or their printer. HP collects a sampling ...order to improve future HP printers. HP partners who assist in recycling this cartridge might have ... the memory chip inoperable, the cartridge cannot be used in an HP printer. 78 Work with ink...
  • HP Officejet 7500A | User Guide - Page 83
    ... by turning off the memory chip's ability to collect the printer's usage information: To turn off usage information collection 1. ...off the memory chip's ability to collect the printer's usage information, you can still continue to use the cartridge in the HP printer. Usage information collection 79
  • HP Officejet 7500A | User Guide - Page 84
    ... Understand the network configuration page Clear jams HP support If you have a problem, follow these steps 1. Check ...support specialists • Software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and ...
  • HP Officejet 7500A | User Guide - Page 85
    .... You can also obtain support from the HP printer software (Windows) or HP Utility (Mac OS ... and availability vary by printer, country/region, and language. HP support by phone The phone support ... the printer model number) Serial number (located on the back or bottom of the printer) HP support 81
  • HP Officejet 7500A | User Guide - Page 86
    ... that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico)....
  • HP Officejet 7500A | User Guide - Page 87
    Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free. HP support 83
  • HP Officejet 7500A | User Guide - Page 88
    Chapter 8 For the most current list of telephone support numbers, see www.hp.com/support. www.hp.com/support 84 Solve a problem
  • HP Officejet 7500A | User Guide - Page 89
    ... can install it using the HP software CD included with the printer, or you can download the software from the HP support Web site (www.hp.com/support). Try these when you begin troubleshooting a printing problem For a paper jam, see Clear paper jams. For ...
  • HP Officejet 7500A | User Guide - Page 90
    ...cartridges, the alignment fails. If the alignment process fails repeatedly, you might have a defective sensor or ink cartridge. Contact HP support. Go to www.hp.com/support. If prompted, select your country/region, and then click Contact HP ...
  • HP Officejet 7500A | User Guide - Page 91
    ... margins. Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of ...section to solve these printing problems Envelopes print incorrectly Borderless printing The printer is not responding or nothing ...
  • HP Officejet 7500A | User Guide - Page 92
    ...photo imaging software that came with the printer. Cause: Printing a borderless image from a non-HP software application produced unexpected results. The printer is not responding or ... Solution 6: Remove all cancelled print jobs from the queue Solution 7: Clear the paper jam Solution 8: ...
  • HP Officejet 7500A | User Guide - Page 93
    ... when you select Print in the File menu of your different software applications. Cause: The printer was not the selected printer. If this ... changed to either offline or stop To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's ...
  • HP Officejet 7500A | User Guide - Page 94
    ...did not solve the issue, try the next solution. Solution 7: Clear the paper jam Solution: printer. Clear jams Cause: The printer had a paper jam. If this did not solve the issue,...if the print carriage moves freely from one side of the printer to the other. Do not try to force it to...
  • HP Officejet 7500A | User Guide - Page 95
    ... then double-click Printers. 2. If the printers on your computer are not being displayed in Details..., and then click Details. 3. Do one of the following, depending on the printer status: a. If... the Power button to turn on the printer. Cause: The printer experienced an error. Print troubleshooting 91...
  • HP Officejet 7500A | User Guide - Page 96
    ... remaining solutions until the issue is resolved Solution 1: Check the printer margins Solution 2: Verify the paper size setting Solution 3: Load the stack of paper correctly Solution 1: Check the printer margins Solution: Check the printer margins. 92 Solve a problem
  • HP Officejet 7500A | User Guide - Page 97
    ...as long as they are greater than the minimum margins the printer supports. For more information about setting margins in .... If this did not solve the issue, try the next solution. Solution 2: Verify the paper size setting... size in the input tray. Cause: The paper size setting might not have been set ...
  • HP Officejet 7500A | User Guide - Page 98
    ... Check the layout of the document Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the printer. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before...
  • HP Officejet 7500A | User Guide - Page 99
    ...input tray Solution 3: Check the ink levels Solution 4: Clean the printhead Solution 5: Load paper in the input tray ... next solution. Solution 2: Load paper in the input tray Solution: If the printer has only a ... Load media Cause: The printer picked up two sheets of paper. Print troubleshooting 95
  • HP Officejet 7500A | User Guide - Page 100
    ...position causing problems with the ink cartridges and print quality issues. Cause: The printhead was clogged....Load media Cause: The printer picked up two sheets of paper. Paper is not picked ... 4: Clean the rollers Solution 5: Check for a paper jam Solution 6: Service the printer Solution 1: Restart ...
  • HP Officejet 7500A | User Guide - Page 101
    ... apart or leave fibers. Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges). Cause: The rollers were dirty and needed to be cleaned. Print troubleshooting 97
  • HP Officejet 7500A | User Guide - Page 102
    ... Service the printer Solution: If you have completed all of the steps provided in the previous solutions, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling ...
  • HP Officejet 7500A | User Guide - Page 103
    ... ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE:...
  • HP Officejet 7500A | User Guide - Page 104
    ... solution. Solution 3: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure... this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is ...
  • HP Officejet 7500A | User Guide - Page 105
    ... they do when printed on paper. In this case, there is nothing wrong with the printer, print settings, or ink cartridges. No further troubleshooting is required. For more .... • Make sure all ink cartridges are correctly installed. • Make sure you turn off the printer by using the ...
  • HP Officejet 7500A | User Guide - Page 106
    ... ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE:...
  • HP Officejet 7500A | User Guide - Page 107
    ... next solution. Solution 4: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the.... For best results when printing images, use HP Advanced Photo Paper. Store specialty media in its ...
  • HP Officejet 7500A | User Guide - Page 108
    ... support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose ... issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is... that you use HP papers or any other paper type that is appropriate for the printer. Always ...
  • HP Officejet 7500A | User Guide - Page 109
    ...solution. Solution 3: Rotate the image Solution: If the problem persists, use the HP software or another software application ...ink levels Solution 4: Align the printhead Solution 5: Clean the printhead Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Load...
  • HP Officejet 7500A | User Guide - Page 110
    ... report The printhead needed to be cleaned. Cause: If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. 106 Solve a problem
  • HP Officejet 7500A | User Guide - Page 111
    ... paper type Solution 3: Check the ink levels Solution 4: Clean the printhead Solution 5: Contact HP support Solution 1: Check the print settings Solution: ...Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the...
  • HP Officejet 7500A | User Guide - Page 112
    .... Go to: www.hp.com/support. If prompted, choose your country/region, and then ..., there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead ... there is additional troubleshooting help. For more information, go to: www.hp.com/ support. • • Solution 1: Check ...
  • HP Officejet 7500A | User Guide - Page 113
    ... 4: Align the printhead Solution: Align the printhead. Aligning the printer can help ensure excellent print quality. For more information, see: Align the printhead Cause: The printer needed to be aligned. Print quality troubleshooting 109
  • HP Officejet 7500A | User Guide - Page 114
    ...that the paper moved through the printer. Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure... this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not...
  • HP Officejet 7500A | User Guide - Page 115
    ... rear door is securely installed. If you removed the rear door to clear a paper jam, replace it. ... Solution: Print one or several pages of plain paper to soak up any excess ink in the printer. To ...: If the black cartridge is new, allow time for automatic servicing to clear up the problem. Black print ...
  • HP Officejet 7500A | User Guide - Page 116
    ... issue, try the next solution. Solution 3: Align the printhead Solution: Align the printhead. Aligning the printer can help ensure excellent print quality. For more information, see: Align the printhead Cause: The printer needed to be aligned. If this did not solve the issue, try ...
  • HP Officejet 7500A | User Guide - Page 117
    ...a lower print quality setting Solution 2: Check the ink levels Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check ... Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region,...
  • HP Officejet 7500A | User Guide - Page 118
    ...stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes a few minutes...
  • HP Officejet 7500A | User Guide - Page 119
    ... report Control panel: Touch Setup, select Print Report, select Printer Status or Self-Test, and then click OK To evaluate ..., or faded bars Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patterns If you see no defects Print quality troubleshooting 115
  • HP Officejet 7500A | User Guide - Page 120
    ... or other colors). They should be uniform in color throughout. The bars correspond to the ink cartridges in the printer as follows: Item 1 2 3 4 Cartridge color Black Ink Cartridge Cyan Ink Cartridge Magenta Ink Cartridge Yellow Ink Cartridge 116 Solve a problem
  • HP Officejet 7500A | User Guide - Page 121
    ..., replace the cartridge that corresponds to the ragged bar. 7. If replacing the ink cartridge does not help, contact HP - the printhead may need to be replaced. ... until a new cartridge is ready to be installed before removing an old ink cartridge. Print quality troubleshooting 117
  • HP Officejet 7500A | User Guide - Page 122
    ... gets worse, contact HP - the printhead may need to be replaced. Bar colors are not uniform Print... transported at a high altitude, try a printhead cleaning. 2. If the printer was not recently transported, try ...improving, continue cleaning. If the colors get worse, contact HP - the printhead may need ...
  • HP Officejet 7500A | User Guide - Page 123
    ... end - clean the printhead. If this defect occurs right after a new black cartridge is installed, the printer's automatic servicing routines may solve the problem in a day or so,... look OK, and the ink cartridges are not empty, look at the alignment pattern directly above the color bars. ...
  • HP Officejet 7500A | User Guide - Page 124
    ...lines are jagged - align the printer. If that does not work, contact HP. If you see no defects If you do ... the printhead as part of the procedure for Printhead Problem error messages To reinstall the printhead 1. Make sure that the printer is turned on. 2. Open the ink cartridge door. 120 Solve a ...
  • HP Officejet 7500A | User Guide - Page 125
    3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage. 5. Remove the printhead by lifting it straight up. Print quality troubleshooting 121
  • HP Officejet 7500A | User Guide - Page 126
    .... There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, ... only with cleaning materials and not with your finger. To clean the printhead a. Lightly dampen a clean, ... contacts. Clean until no new ink shows on the cloth. 122 Solve a problem
  • HP Officejet 7500A | User Guide - Page 127
    b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, .... d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. Print quality troubleshooting 123
  • HP Officejet 7500A | User Guide - Page 128
    ... reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 124 Solve a problem
  • HP Officejet 7500A | User Guide - Page 129
    ... the ink cartridges Clean the sensor windows on the ink cartridges If the problem is not resolved, printing can continue, but the ink system behavior ...only a few minutes. Make sure that the ink cartridges are reinstalled in the printer when instructed. Leaving them outside of the ...
  • HP Officejet 7500A | User Guide - Page 130
    ...the print carriage stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up. ...-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal contacts. 126 Solve a problem
  • HP Officejet 7500A | User Guide - Page 131
    ...resolved. 8. If you still receive the error message, turn the printer off, and then on again. Solve paper-feed problems Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used. For more...
  • HP Officejet 7500A | User Guide - Page 132
    ... needed, pull out the trays from the printer and reload the media correctly, making sure that the paper guides are correctly aligned. • Load media into the printer only when it is not printing. 128 Solve a problem
  • HP Officejet 7500A | User Guide - Page 133
    ... the stack height is within this range. • Use HP media for optimum performance and efficiency. Solve copy problems If the following topics do not help, see HP support for information about HP support No copy came out Copies are blank Documents are ...
  • HP Officejet 7500A | User Guide - Page 134
    .... Check the settings for the copy job to make sure that they are for normal size. The HP software settings might be set to reduce the scanned image. Change the settings, if needed. See the onscreen Help for the HP software for more information. • 130 Solve a problem
  • HP Officejet 7500A | User Guide - Page 135
    ... your originals. Check the printer ◦ The scanner lid might not be closed correctly. ◦ The scanner ... might need cleaning. See Maintain the printer for more information. ◦ The automatic document feeder (.... See Maintain the printer for more information. Black dots or streaks Ink, glue, correction ...
  • HP Officejet 7500A | User Guide - Page 136
    ... cannot guarantee the quality of non-HP ink cartridges. Paper mismatch Check the settings Verify that the loaded media size and type matches the control .../11x17 box on the Copy screen. Solve scan problems If the following topics do not help, see HP support for information about HP support. NOTE: If...
  • HP Officejet 7500A | User Guide - Page 137
    ...that the input media size is large enough for the original that you are scanning. ◦ If you are using the HP software provided with the printer, the default settings in the HP software might be set to automatically perform a specific task other than the one that you...
  • HP Officejet 7500A | User Guide - Page 138
    ... not TWAIN-compliant do not work with the HP software. ◦ Make sure that you have connected ... TWAIN source by selecting Select Scanner on the File menu. Scanned image quality is poor The original is... Often, the ink dots form unwanted patterns that can be detected when the image 134 Solve a problem
  • HP Officejet 7500A | User Guide - Page 139
    ... screen. If the following suggestions do not solve the problem, you might need to use ... Maintain the printer for cleaning instructions. ◦ The defects might be on the original and not a result of the scanning ... be very light or dark or might be printed on colored paper. • Solve scan problems 135
  • HP Officejet 7500A | User Guide - Page 140
    .../11x17 box on the Scan screen. Solve fax problems This section contains fax setup troubleshooting information for the printer. If the printer is not set up correctly for faxing, you might experience problems when sending faxes, receiving faxes, or ...
  • HP Officejet 7500A | User Guide - Page 141
    ...test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure the printer is not busy completing another task... the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and ...
  • HP Officejet 7500A | User Guide - Page 142
    .... Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,... any problems found, run the fax test again to make sure it passes and the printer is... Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port 138 Solve a problem
  • HP Officejet 7500A | User Guide - Page 143
    ...the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord ... "1-LINE" port • If the phone cord that came with the printer is not long enough, you can use ... jack and the printer to make sure the phone cord is secure. Solve fax problems 139
  • HP Officejet 7500A | User Guide - Page 144
    ... 1-LINE on the back of the printer. • If you are using a phone splitter, this can cause faxing problems. (A ... you might have problems sending and receiving faxes. • Make sure you connect the printer to ... cord that came with the printer, run the fax test again. After you resolve any problems found,...
  • HP Officejet 7500A | User Guide - Page 145
    ...other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information ...phone line. If the phone cord that came with the printer is not long enough, you can... connected to the printer) or other equipment are not in use or off the hook. For Solve fax problems...
  • HP Officejet 7500A | User Guide - Page 146
    ... modem to send e-mail or access the Internet. The printer is having problems sending and receiving faxes Solution... Press the Power button to turn on the printer. After turning on the printer, HP recommends you wait ...LINE" port If the phone cord that came with the printer is not long enough, you can ...
  • HP Officejet 7500A | User Guide - Page 147
    ...computer for an error message providing information about the problem and how to solve it. If there is an error, the printer does not send or receive a... up the printer with DSL. Make sure the printer is not connected to a telephone wall jack that is set up for digital phones...
  • HP Officejet 7500A | User Guide - Page 148
    Chapter 8 The printer is having problems sending a manual fax Solution: NOTE: This possible solution ... the fax call is connected directly to the printer. To send a fax manually, the telephone must be connected ... on top of the printer cable which has a wall plug attached to it. 144 Solve a problem
  • HP Officejet 7500A | User Guide - Page 149
    ... to Off, you need to receive faxes manually; otherwise, the printer does not receive the fax. For information on receiving faxes... on the same phone line with the printer, you might have one of the following problems: ◦ Your answering machine might not be set up correctly with the printer. ◦ Your ...
  • HP Officejet 7500A | User Guide - Page 150
    ... information, see Change the answer ring pattern for distinctive ring. The printer cannot send faxes, but can receive faxes Solution... number you entered when sending the fax is not in the correct format or the receiving fax machine is having problems. To check this, try calling the fax number from a...
  • HP Officejet 7500A | User Guide - Page 151
    ... rings before answering. The phone cord that came with my printer is not long enough Solution: If the phone cord that came with the printer is not long enough, you can use a coupler to ... the Incoming Fax Printing option in the printer control panel is turned on. Solve fax problems 147
  • HP Officejet 7500A | User Guide - Page 152
    ... to receive faxes. Solve problems using HP Web sites and services This section provides solutions to common problems using HP Web sites and services. • • Solve problems using HP Web services Solve problems using HP Web sites Solve problems using HP Web services If you are having problems ...
  • HP Officejet 7500A | User Guide - Page 153
    Solve problems using HP Web sites If you are having problems using HP Web sites from your computer, check the following Make ... the following topics do not help, see Solve a problem for information about HP support. NOTE: If you are starting a memory card operation from a computer, see the software ...
  • HP Officejet 7500A | User Guide - Page 154
    ...the installation program again. • • General network troubleshooting Network port created does not match printer IP address (Windows) General network troubleshooting If you are unable to install the HP software that came with the printer, verify that All cable connections to the computer...
  • HP Officejet 7500A | User Guide - Page 155
    ... completing the wireless setup and HP software installation, perform one or more of the following tasks in... wireless connection, and you are using the HP software included with the printer, make sure that the USB ... If your printer supports Ethernet networking, make sure that an Ethernet cable has not ...
  • HP Officejet 7500A | User Guide - Page 156
    Chapter 8 • • • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) Step 6: Make sure the HP Network Devices Support service is running (Windows only) Step 7: Add hardware addresses to a wireless ...
  • HP Officejet 7500A | User Guide - Page 157
    ...and are using a computer running Windows, you can also access HP Network Assistant ... not automatically detect the network. A: Make sure the printer is on the network 1. If the printer supports... is Offline, the printer is not connected to a network. Run the Wireless Network Test (using the instructions...
  • HP Officejet 7500A | User Guide - Page 158
    ...to recognize the printer. Step 4: Make sure the printer is online and ready If you have the HP software installed, you can check the printer's status from your computer ... not being displayed in Details view, click the View menu, and then click Details. 154 Solve a problem
  • HP Officejet 7500A | User Guide - Page 159
    ... the printer is set as the default printer driver (Windows only) If you install the HP software again, the installer might create a second version of the printer driver in ...more than one icon in the folder for the printer, right-click the printer icon for the version of the printer driver that ...
  • HP Officejet 7500A | User Guide - Page 160
    ... computer, can block network communication between your printer and your computer. If you are having problems such as Printer not found when installing HP software Unable to print, print job stuck in queue or printer goes offline Scan ...
  • HP Officejet 7500A | User Guide - Page 161
    Another common problem is that HP software is not set as a trusted software by your firewall to access the network. This can ... ports: 137, 138, 427 • TCP port: 139 Scanning • UDP port: 427 • TCP ports: 9220, 9500 HP printer status UDP port: 161 Configure your firewall to work with printers ...
  • HP Officejet 7500A | User Guide - Page 162
    Chapter 8 Faxing • UDP port: 427 • TCP port: 9220 HP printer installation UDP port: 427 Solve printer management problems This section provides solutions to common problems that involve managing the printer. This section contains the following ...
  • HP Officejet 7500A | User Guide - Page 163
    .... Troubleshoot installation issues If the following topics do not help, see Solve a problem for information about HP support Hardware installation suggestions HP software installation suggestions Solve network problems Hardware installation suggestions This ...
  • HP Officejet 7500A | User Guide - Page 164
    Chapter 8 Check the printhead and ink cartridges • Make sure that the printhead and all ink cartridges are firmly installed in their correct, color-coded slot. Press down firmly on each one to ensure correct contact. The printer cannot ...
  • HP Officejet 7500A | User Guide - Page 165
    ... installation CD in the CD-ROM drive, inspect the installation CD for damage. You can download the printer driver from the HP Web site (www.hp.com/support). NOTE: After correcting any problems, run the installation program again. Solve network problems General ...
  • HP Officejet 7500A | User Guide - Page 166
    ... Use the Printer Status Report to: • • View current printer information and ink cartridge status Help troubleshoot problems The Printer Status Report also contains a log of recent events. If you need to call HP, it is often ...
  • HP Officejet 7500A | User Guide - Page 167
    .... You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. Network Configuration Page Understand the network configuration ...
  • HP Officejet 7500A | User Guide - Page 168
    ... SLP is used by network management applications for printer management. The printer supports SNMPv1 protocol on IP networks... and are not too full. For more information, see Load media. Clear paper jams Avoid... Trying to add paper to the ADF tray while the printer is feeding pages. 164 Solve a problem
  • HP Officejet 7500A | User Guide - Page 169
    ... it away from the printer. CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear ... the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 3. Replace the rear door. Gently ...
  • HP Officejet 7500A | User Guide - Page 170
    ... of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 3. Close the cover of the ADF. Avoid paper jams To help avoid paper jams, follow these ...
  • HP Officejet 7500A | User Guide - Page 171
    ...information This section contains the following topics Warranty information Printer specifications Regulatory information Environmental product stewardship program ...the following topics: Hewlett-Packard limited warranty statement • • Ink cartridge warranty information Technical information 167
  • HP Officejet 7500A | User Guide - Page 172
    .... However, if printer failure or damage is attributable to the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 5. If HP ...
  • HP Officejet 7500A | User Guide - Page 173
    Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty ...
  • HP Officejet 7500A | User Guide - Page 174
    ... language support Language availability varies by country/region. Four ink cartridges (black, yellow, magenta, cyan) Visit www.hp.com/pageyield/ for more information on estimated ink cartridge yields. HP PCL 3 GUI Up to 7000 pages per month Bulgarian, ...
  • HP Officejet 7500A | User Guide - Page 175
    ... NOTE: For the most current information about supported operating systems and system requirements, visit www.hp.com/support. Operating system compatibility • Windows XP Service Pack 2, Windows Vista, Windows 7 • • Mac OS ...
  • HP Officejet 7500A | User Guide - Page 176
    ... on both side of a page. Understand specifications for supported media Always use the correct media-type setting in the printer driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in...
  • HP Officejet 7500A | User Guide - Page 177
    (continued) Media size B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) Also ... Borderless printing. 13 x 18 cm (5 x 7 inches) Also supports Borderless printing. B size 11 x 14 inches Also supports ... 483 mm; 12.99 x 18.98 inches) Also supports Borderless printing. Main tray ADF Printer specifications 173
  • HP Officejet 7500A | User Guide - Page 178
    Appendix A (continued) Media size Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x ...) Card Envelope (111 x 162 mm; 4.4 x 6 inches) No. 6 3/4 Envelope (91 x 165 mm; 3.6 x 6.5 inches) Cards ...Borderless printing. 5 x 7 (13 x 18 cm; 5 x 7 inches) Also supports Borderless printing. 8 x 10 (8 x 10 inches) ...
  • HP Officejet 7500A | User Guide - Page 179
    ...100 x 148 mm; 3.9 x 5.8 inches) Also supports Borderless printing. Custom-size media between 76.2 to 330.2 mm wide and 127 to 1117 mm long (3 to 13 inches wide and 5 to 44 inches long) Custom size media is not supported in Windows. ** The printer is compatible with plain and ...
  • HP Officejet 7500A | User Guide - Page 180
    Appendix A Understand supported media types and weights Location Input tray Type Paper Weight 60 to 105 g/m2 (16 to 28 lb ...90 g/m2 (20 to 24 lb bond envelope) Cards Up to 200 g/m2 (110 lb index) Output tray Automatic Document Feeder All supported media Paper 60 to 75 g/m2 (16 to 20 lb bond) Up to 15 ...
  • HP Officejet 7500A | User Guide - Page 181
    ...mm (0.125 inches) 14.3 mm (0.563 inches) NOTE: Only Mac OS X supports custom paper sizes. Guidelines for two-sided (duplex) printing • • Always use ... input dpi. Photo papers include the following: ◦ HP Premium Plus Photo ◦ ◦ HP Premium Photo HP Advanced Photo Printer specifications 177
  • HP Officejet 7500A | User Guide - Page 182
    ... Premium Presentation Paper, Matte Other inkjet papers HP Premium Plus Photo ... Everyday Photo Paper, Semi-gloss HP Everyday Photo Paper, Matte Other... Premium Inkjet Transparency HP Iron-on Transfer HP Photo Cards Other specialty... Matte Greeting Card HP Brochure & Flyer Paper, Glossy HP Brochure & Flyer...
  • HP Officejet 7500A | User Guide - Page 183
    ... Scan to PC and network folder HP Web site specifications The following Web-enabled features are available for this printer HP Apps Marketsplash by HP HP ePrint Requirements • A Web browser (either Microsoft Internet Explorer 6.0 or higher, Mozilla ...
  • HP Officejet 7500A | User Guide - Page 184
    ... on a memory card: 1,000 Maximum recommended individual file size: 12 megapixel maximum, 8 MB maximum Maximum recommended ... NOTE: Approaching any of the recommended maximums on a memory card might cause the performance of the printer to be slower than expected. Supported memory card types • Secure ...
  • HP Officejet 7500A | User Guide - Page 185
    Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise...
  • HP Officejet 7500A | User Guide - Page 186
    ... energy and, if not installed and used in accordance with the instructions, may cause .... However, there is no guarantee that interference will not occur in a particular installation. If this equipment... changes or modifications made to this device that are not expressly approved by HP may void the user...
  • HP Officejet 7500A | User Guide - Page 187
    Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825-1. Gloss of housing of ...
  • HP Officejet 7500A | User Guide - Page 188
    ...have all of those devices ring when your number is called. Too many devices on one ... to ring in response to an incoming call. In most, but not all, areas the sum of the RENs ...If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for warranty ...
  • HP Officejet 7500A | User Guide - Page 189
    ... termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The REN for this product is 0.0B, based on FCC Part 68 ...
  • HP Officejet 7500A | User Guide - Page 190
    ... eines analogen Public Switched Telephone Network (PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gerät und/oder in Verbindung...
  • HP Officejet 7500A | User Guide - Page 191
    ... product and any attached external antenna, if supported, shall be placed in such a manner to minimize the ... to users in Brazil Aviso aos usuários no Brasil Este equipamento opera em cará... canadiens For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions ...
  • HP Officejet 7500A | User Guide - Page 192
    ... Regulatory Model Number for your product is SNPRC-1005-01. This regulatory number should not be confused with the marketing name (HP Officejet 7500A (E910) Wide Format e-All-in-One) or product number. 188 Technical information
  • HP Officejet 7500A | User Guide - Page 193
    ...: 1) Hewlett-Packard Company 138, Depot Road, #02-01, #04-01 Singapore 109683 DoC#: SNPRC-1005-01-B HP Officejet 7500A Wide Format e-All-in-One Printer SNPRC-1005-01 All SDGOB-0892 0957-2271 conforms to the following Product Specifications and ...
  • HP Officejet 7500A | User Guide - Page 194
    ... more information, visit HP's Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.html This section ... print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/...
  • HP Officejet 7500A | User Guide - Page 195
    ..., please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par ... des équipements usagés, veuillez contacter votre mairie, votre service de traitement des déchets ménagers ou le ...
  • HP Officejet 7500A | User Guide - Page 196
    ... products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines ...). A chemical information report for this product can be found at: www.hp.com/go/reach RoHS notices (China only) ...
  • HP Officejet 7500A | User Guide - Page 197
    Third-party licenses This section contains the following topics: • HP Officejet 7500A (E910) e-All-in-One HP Officejet 7500A (E910) e-All-in-One LICENSE.aes-pubdom--crypto /* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @...
  • HP Officejet 7500A | User Guide - Page 198
    ... apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not ... and/or other materials provided with the distribution. All advertising materials mentioning features or use ... being used are not cryptographic related :-). 3. 4. If you include any Windows specific code...
  • HP Officejet 7500A | User Guide - Page 199
    ... DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,....com Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved. Redistribution and use... and/or other materials provided with the distribution. All advertising materials mentioning features or use...
  • HP Officejet 7500A | User Guide - Page 200
    ... Tim Hudson (tjh@cryptsoft.com Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS,..., 2007 Olivier Gay * All rights reserved. * * Redistribution and use in source and ...
  • HP Officejet 7500A | User Guide - Page 201
    ... Gailly Mark Adler jloup@gzip.org madler@alumni.caltech.edu The data format used by the zlib library is described by RFCs (Request for Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt (zlib format), rfc1951.txt (deflate format) and rfc1952...
  • HP Officejet 7500A | User Guide - Page 202
    ... obtain information about purchasing HP products in your country. Supplies This section covers the following topics: • • Ink cartridges HP media Ink cartridges Ordering cartridges online is not supported in all countries/regions. However, many countries...
  • HP Officejet 7500A | User Guide - Page 203
    HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print ...
  • HP Officejet 7500A | User Guide - Page 204
    .... You can access these tools through the HP software you installed with the printer. After you run these tools, follow ... "2-EXT" port on the back of the printer. NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire phone cord supplied with the printer to connect it to the ...
  • HP Officejet 7500A | User Guide - Page 205
    ...or office Case A: Separate fax line (no voice calls received) Case B: Set up the printer with DSL Case C: Set up... the same phone line with the printer. This is important because you might need to connect some of your existing office equipment directly to the printer, and you might also need to change...
  • HP Officejet 7500A | User Guide - Page 206
    ... NOTE: If your home or office setup is not described in this section, set up the printer as you would a ...on the back of the printer. If you use another phone cord, you might experience problems sending and ...Case A: Separate fax line (no voice calls received) Case B: Set up the printer with DSL Case C:...
  • HP Officejet 7500A | User Guide - Page 207
    ... calls, and you have no other equipment connected on this phone line, set up the printer as described in this section. Back view of the printer 1... 2 Telephone wall jack Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect ...
  • HP Officejet 7500A | User Guide - Page 208
    ... fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect ... through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall ...
  • HP Officejet 7500A | User Guide - Page 209
    ... a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ... provided for your country/ region. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ...
  • HP Officejet 7500A | User Guide - Page 210
    ... the printer with a distinctive ring service 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall ... telephone company assigned to your fax number. NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring ...
  • HP Officejet 7500A | User Guide - Page 211
    ... fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ... number, and you have no other office equipment (or voice mail) on this phone line, set up the printer as described in this ...
  • HP Officejet 7500A | User Guide - Page 212
    ... answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and ... you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor ...
  • HP Officejet 7500A | User Guide - Page 213
    ... respond in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further...
  • HP Officejet 7500A | User Guide - Page 214
    ...back of the printer. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the... fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ...
  • HP Officejet 7500A | User Guide - Page 215
    Set up the printer with a computer DSL/ADSL modem If you have a DSL line and ... Parallel splitter DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter. You...
  • HP Officejet 7500A | User Guide - Page 216
    ... DSL provider. 2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then connect the other ... fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ...
  • HP Officejet 7500A | User Guide - Page 217
    .... Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, ... cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully. ... do not turn off the automatic fax reception setting in your modem software, the printer ...
  • HP Officejet 7500A | User Guide - Page 218
    ... you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming ... If you encounter problems setting up the printer with optional equipment, contact your local service provider ...
  • HP Officejet 7500A | User Guide - Page 219
    ... voice calls. 2. Using the phone cord supplied in the box with the printers, connect one end to the DSL filter, then connect the other end to... fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ...
  • HP Officejet 7500A | User Guide - Page 220
    ... port labeled 2-EXT on the back of the printer. NOTE: If you do not connect your answering ... Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,... cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully. ...
  • HP Officejet 7500A | User Guide - Page 221
    ... emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ...
  • HP Officejet 7500A | User Guide - Page 222
    ... plug from the port labeled 2-EXT on the back of the printer. Find the phone cord that connects from the back ... the phone cord supplied in the box with the printer, connect one end to your telephone wall... to connect from the telephone wall jack to the printer, you might not be able to fax successfully...
  • HP Officejet 7500A | User Guide - Page 223
    ... emits fax reception tones and receive the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine records a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ...
  • HP Officejet 7500A | User Guide - Page 224
    ...Using the phone cord supplied in the box with the printer, connect one end to the DSL/ADSL filter... to connect from the DSL/ADSL filter to the printer, you might not be able to fax successfully... to the maximum number of rings supported by the printer. NOTE: The maximum number of rings varies by country...
  • HP Officejet 7500A | User Guide - Page 225
    ... emits fax reception tones and receive the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can...instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ...
  • HP Officejet 7500A | User Guide - Page 226
    ...If you encounter problems setting up the printer with optional equipment, contact your local service ...(German) United Kingdom Finland www.hp.com/at/faxconfig www.hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp.fi/faxconfig 222 Additional fax ...
  • HP Officejet 7500A | User Guide - Page 227
    ... France Ireland Italy www.hp.dk/faxconfig www.hp.se/faxconfig www.hp.no/faxconfig www.hp.nl/faxconfig www.hp.be/nl/faxconfig ... for faxing according to your particular home or office setup instructions. 2. 3. 4. 5. Make sure the ink cartridges are installed, and that full-size paper is loaded in the ...
  • HP Officejet 7500A | User Guide - Page 228
    ...Change advanced network settings Set up the printer for wireless communication Uninstall and reinstall the HP software Change basic network settings The control-panel.... However, if your printer is connected to a wired network or you have a USB connection, the radio is not used. In ...
  • HP Officejet 7500A | User Guide - Page 229
    ... an invalid IP address during the installation, your network components cannot connect with the printer. 1. 2. 3. 4. 5. Touch right arrow , and ...IP address will remove the printer from the network. Touch OK to continue. Automatic is selected by default. To change the settings manually, touch Manual. ...
  • HP Officejet 7500A | User Guide - Page 230
    ...: If you encounter problems, see Solve wireless problems. Make sure the printer is not connected to the network using a network cable. ... 802.11 wireless card installed. The printer and the computers that use it must be on the same subnet. Before installing the HP software, you might want to find out ...
  • HP Officejet 7500A | User Guide - Page 231
    ...networks. Network authentication: The printer's factory default setting is 'Open,' which does not require ...MAC address, and IP address. If the printer is connected to a network, the test page displays ...make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable...
  • HP Officejet 7500A | User Guide - Page 232
    ... D 1. 2. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Connect a New Printer. Follow the onscreen instructions. To change the connection method (Mac OS X) 1. Open the HP Utility. For more ...
  • HP Officejet 7500A | User Guide - Page 233
    ...computer desktop, click Start, select Programs or All Programs, click HP, click the printer name, and then click Uninstall...your computer's CD drive and follow the onscreen instructions. Connect the printer when the HP software prompts you to connect it to the computer. Press the Power button to turn ...
  • HP Officejet 7500A | User Guide - Page 234
    ...desktop, open the CD, and then double-click HP Installer. Follow the onscreen instructions. To uninstall from a Macintosh computer, method 2 1. Open ... Applications, select HP, and then select your printer model. 2. 3. Double-click HP Uninstaller. Follow the onscreen instructions. 230 Network setup
  • HP Officejet 7500A | User Guide - Page 235
    ... This section contains the following topics HP printer software (Windows) HP Utility (Mac OS X) ... provides maintenance information about the printer. NOTE: The HP printer software can be installed from the HP software CD ..., select Programs or All Programs, select HP, and then click your HP printer. ...
  • HP Officejet 7500A | User Guide - Page 236
    ... as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you .... NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the following...
  • HP Officejet 7500A | User Guide - Page 237
    F How do I? Get started Print Scan Copy Fax Work with ink cartridges Solve a problem How do I? 233
  • HP Officejet 7500A | User Guide - Page 238
    ...) and how to fix the errors Fax Memory Full Printer Disconnected Ink Alert Printhead Problem Cartridge Problem Paper Mismatch The cartridge cradle cannot ...or cover open Previously used ink cartridge installed Fax Memory Full If Backup Fax Reception or HP Digital Fax (Fax ...
  • HP Officejet 7500A | User Guide - Page 239
    ... HP support for service or replacement. For more information about the printhead warranty, see HP support. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support. Cartridge Problem The ink cartridge identified in the message is ...
  • HP Officejet 7500A | User Guide - Page 240
    ...still under warranty, contact HP support for service or replacement. For more information about ink cartridge warranty, .... If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support. Paper Mismatch The paper size or type selected in the printer ...
  • HP Officejet 7500A | User Guide - Page 241
    ...Load media Press the (Cancel) button on the product's control panel, select a different paper size in the printer driver, and then print the document again. The cartridge cradle cannot move Something is blocking the ink cartridge cradle (the...
  • HP Officejet 7500A | User Guide - Page 242
    ... HP support, see HP support. Door or cover open Before the printer can print documents, all doors and covers ... after you've securely closed all doors and covers, contact HP support. For more information, see HP support. Previously used ink cartridge installed The ink cartridge identified in the ...
  • HP Officejet 7500A | User Guide - Page 243
    ... clean 27 feeding problems, troubleshoot 27 black dots or streaks, troubleshoot copies 131 scan 136 blank ... tray 176 cards sizes supported 174 tray supporting 176 cartridges. See ink cartridges clean automatic document feeder 27 exterior 27 printhead 114 scanner glass 26 clear fax logs 70 color dull ...
  • HP Officejet 7500A | User Guide - Page 244
    ...troubleshoot copies 131 dots, troubleshoot scan 136 driver warranty 168 DSL, fax ...requirements 172 troubleshoot, cannot be opened 158 Webscan 44 envelopes sizes supported 174 tray supporting 176 environmental specifications 179 ...systems) 209 monitor dialing 51, 53 paper size 57 parallel phone systems ...
  • HP Officejet 7500A | User Guide - Page 245
    ... Windows 229 HP Utility (Mac OS X) opening 231 humidity specifications 179 L language, printer 170 ... 33 Mac OS X HP Utility 231 uninstall HP software 230 maintain ink cartridge 125 printhead 113 maintenance ... print quality report 114 printhead 113 replace ink cartridges 75 manual faxing receive 54 ...
  • HP Officejet 7500A | User Guide - Page 246
    ...226 noise information 180 O OCR edit scanned documents 44 troubleshoot 134 operating environment specifications 179 operating systems supported ... paper feed fails 96 jams 164, 166 ordering 199 size, set for fax 57 paper-feed problems, troubleshoot 127 parallel phone systems answering machine setup ...
  • HP Officejet 7500A | User Guide - Page 247
    Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align ... part numbers 198 printing slow, troubleshoot 113 problems print 87 processor specifications 171 pulse dialing 65 ...
  • HP Officejet 7500A | User Guide - Page 248
    ...85 troubleshooting general network troubleshooting 150 hardware installation suggestions 159 HP software installation suggestions 160 installation issues 159 print 87 solve ... network 150 wireless problems 151 TWAIN unable to activate source 134 U uninstall HP software Mac OS...
  • HP Officejet 7500A | User Guide - Page 249
    ... sheet 170 Webscan 44 white bands or stripes, troubleshoot copies 131 scans 135 Windows borderless 39 print brochures 33 Print photos 35 print settings 33 system requirements 171 uninstall HP software 229 wireless communication advanced wireless troubleshooting 151 basic wireless troubleshooting 151...
  • HP Officejet 7500A | User Guide - Page 250
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    © 2010 Hewlett-Packard Development Company, L.P. www.hp.com/support



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HP Officejet 7500A - Wide Format e-All-in-One Printer Manual