HP Officejet 7500A User Guide

HP Officejet 7500A - Wide Format e-All-in-One Printer Manual

HP Officejet 7500A manual table of contents:

  • HP Officejet 7500A | User Guide - Page 1
    OFFICEJET 7500A User Guide E910
  • HP Officejet 7500A | User Guide - Page 2
  • HP Officejet 7500A | User Guide - Page 3
    HP Officejet 7500A (E910) eAll-in-One User Guide
  • HP Officejet 7500A | User Guide - Page 4
    ... of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements ... such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be ...
  • HP Officejet 7500A | User Guide - Page 5
    ......10 Printing supplies area...11 Back view...11 Use the printer control panel...12 Overview of buttons and lights...12 Control-... mode...14 Change printer settings...14 Finding the printer model number...15 HP Digital Solutions...15 Select print media...15 Recommended papers for printing and copying...
  • HP Officejet 7500A | User Guide - Page 6
    ... photos...35 Print photos on photo paper (Windows)...35 Print photos on photo... fax from the computer...49 Send a fax manually from a phone...50 Send a fax using... Receive a fax...54 Receive a fax manually...54 Set up backup fax... faxes to another number...56 Set the paper size for received faxes...57 Set...
  • HP Officejet 7500A | User Guide - Page 7
    ... the Call History...70 6 Web HP Apps...72 Marketsplash by HP...73 Work with ink cartridges Information on ink cartridges and the printhead...74 Check the ...Store printing supplies...78 Usage information collection...78 Solve a problem HP support...80 Obtain electronic support...81 HP ...
  • HP Officejet 7500A | User Guide - Page 8
    ......114 Print and evaluate a print quality report...114 Advanced printhead maintenance...120 Advanced ink cartridge maintenance...125 Solve paper-feed problems...127 Solve copy problems...129 No copy came out...129 Copies are blank...
  • HP Officejet 7500A | User Guide - Page 9
    ... is set as the default printer driver (Windows only)...155 Step 6: Make sure the HP Network Devices Support ......159 Hardware tips...159 Make sure the ink cartridges are correctly installed...160 HP software installation suggestions...160 Solve network problems...161 Understand the Printer Status ...
  • HP Officejet 7500A | User Guide - Page 10
    Printer specifications...170 Physical specifications...170 Printer features and capacities...170 Processor and memory ......177 Copy specifications...178 Fax specifications...178 Scan specifications...179 HP Web site specifications...179 Operating environment...179 Electrical requirements...180 ...
  • HP Officejet 7500A | User Guide - Page 11
    ...Chemical Substances...192 RoHS notices (China only)...192 Third-party licenses...193 HP Officejet 7500A (E910) e-All-in-One...193 B HP supplies and accessories Order printing supplies online...198 Supplies...198 Ink cartridges...198 HP media...199 C Additional fax setup Set up faxing...
  • HP Officejet 7500A | User Guide - Page 12
    ... up the printer for wireless communication...225 To set up a wireless communication using the Wireless Setup Wizard... reducing interference on a wireless network...229 Uninstall and reinstall the HP software...229 E Printer management tools HP printer software (Windows)...231 HP Utility (Mac OS X)......
  • HP Officejet 7500A | User Guide - Page 13
    ...printer control panel Finding the printer model number HP Digital Solutions Select print... it accessible for people with disabilities. Visual The HP software provided with the printer is accessible for users with visual... blind, colored buttons and tabs used in the HP software and on the printer control...
  • HP Officejet 7500A | User Guide - Page 14
    ... customers reduce their environmental footprint. HP has provided the Eco-Tips below... printing choices. In addition to specific features in this printer, please visit the HP Eco Solutions..., please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Understand the printer parts This section...
  • HP Officejet 7500A | User Guide - Page 15
    Printing supplies area 1 2 1 2 Cartridge access door Ink cartridges Back view 1 1 2 3 4 5 Universal serial bus (USB) port Ethernet port Power input 1-LINE (fax) 2-EXT (phone) 2 3 4 5 Understand the printer parts 11
  • HP Officejet 7500A | User Guide - Page 16
    ...The following diagram and related table provide a quick reference to the printer control panel features. 1 2 3 4 9 8 7 6 Label 1 2 3 4 5 6 7 8 9 Name and Description Home:.... 5 Color display: Touch the icon on the color display to choose a printer function. Help: Opens the Help screen. Keypad:...
  • HP Officejet 7500A | User Guide - Page 17
    ..., see Set up the printer for wireless communication. Displays screen where you can see information about the ink cartridges, including fill levels. This ... available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. Displays screen ...
  • HP Officejet 7500A | User Guide - Page 18
    ... software tools available on your computer, such as the HP printer software, the HP Utility (Mac OS X), or the embedded Web server (EWS). For more information about ... Change printer settings To change the printer settings or print reports, use the options available in the Setup screen: 1....
  • HP Officejet 7500A | User Guide - Page 19
    ... name that appears on the front of the printer, this printer has a specific model number. Use this number to obtain support and to identify ... for your printer. The model number is printed on a label located inside the printer, near the ink cartridges area. HP Digital Solutions The printer includes a...
  • HP Officejet 7500A | User Guide - Page 20
    ..., and calendars. HP Bright White Inkjet Paper delivers high-contrast colors and sharp ...less smearing, bolder blacks and vivid colors. HP Printing Paper is a high-quality multifunction paper....bolder blacks and vivid colors. It is acidfree for longer lasting documents. HP Office Paper is a high-quality ...
  • HP Officejet 7500A | User Guide - Page 21
    ... of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed ... of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed ...
  • HP Officejet 7500A | User Guide - Page 22
    ... more information, see Media specifications. To prevent jams, poor print quality, and other printing problems, avoid loading the following media in...if the glass and lid backing are not clean. For more information, see Maintain the printer. To load an original on the scanner ...
  • HP Officejet 7500A | User Guide - Page 23
    ...document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4...your photos. NOTE: Legal-size documents cannot be scanned, copied, or faxed using the ADF. NOTE: Some...feeder tray holds a maximum of 35 sheets of plain paper. To load an original in the document feeder tray Use ...
  • HP Officejet 7500A | User Guide - Page 24
    ... at the left and right edges of the media. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. Load media This section provides instructions for loading media into the printer. This section contains the following topics Load standard-...
  • HP Officejet 7500A | User Guide - Page 25
    ...and back edges of the tray and does not exceed the line marking in the tray. 2 1 NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 5. Lower the ...
  • HP Officejet 7500A | User Guide - Page 26
    ...Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 22 Get ...
  • HP Officejet 7500A | User Guide - Page 27
    ... paper has a tab along one edge, make sure the tab is pointing towards the front of the printer. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 5. ...
  • HP Officejet 7500A | User Guide - Page 28
    .... Load custom-size media To load cards and photo paper Use these instructions to load custom-size media. CAUTION: Use only custom-size media that is supported by the printer. For more information, see Media specifications. 1. Lift the output tray. 2. Slide the paper width guide out as far...
  • HP Officejet 7500A | User Guide - Page 29
    ... and back edges of the tray and does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 5. Lower the ...
  • HP Officejet 7500A | User Guide - Page 30
    Chapter 1 Maintain the printer This section provides instructions for keeping the printer in top working condition... slow down performance, degrade the quality of scans, and affect the accuracy of special features.... To clean the scanner glass 1. Turn off the printer. For more information, see Turn off...
  • HP Officejet 7500A | User Guide - Page 31
    ... scanner. 4. Close the scanner lid, and turn on the printer. Clean the exterior WARNING! Before cleaning the ... socket. For more information, see Turn off the printer. Use a soft, damp, lint-free cloth... and stains off of the case. The exterior of the printer does not require cleaning. Keep fluids away...
  • HP Officejet 7500A | User Guide - Page 32
    ... 1 If you have lines or dust appearing on scanned documents or faxes, clean the plastic strip in the ADF. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the ... or separator pad. NOTE: If the residue does not come off using distilled water, try ...
  • HP Officejet 7500A | User Guide - Page 33
    ...the automatic document feeder Use these instructions to clean the plastic strip inside the ADF. 1. Turn off the printer and unplug the power cord. For more information, see Turn off the printer. NOTE: Depending how long the printer is unplugged, the date and time might be erased...
  • HP Officejet 7500A | User Guide - Page 34
    ... slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on... plastic strip, since they can damage it. Do not place or spray liquid directly on the plastic strip. The liquid might seep inside and damage the printer. 30 Get started
  • HP Officejet 7500A | User Guide - Page 35
    ...or turning off a power strip. If you turn the printer off incorrectly, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Turn off the printer 31
  • HP Officejet 7500A | User Guide - Page 36
    .... Change the settings manually only when you want to change print quality, print on specific types of paper, or use special ... (duplexing). NOTE: You can print from anywhere by using HP's ePrint feature. For more information, see HP ePrint. Follow the instructions for your operating system. • • ...
  • HP Officejet 7500A | User Guide - Page 37
    ...X) Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools. 1. 2. 3. 4. Load paper in the tray. For more information, see...
  • HP Officejet 7500A | User Guide - Page 38
    ...Print. Make sure the printer you want to use is selected. Click Paper Type/Quality ...damaged. Make sure the envelopes you load in the printer are tightly constructed and that the folds are sharply... might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. On the Layout tab, change...
  • HP Officejet 7500A | User Guide - Page 39
    .... Make sure the printer you want to use is selected. Click the appropriate envelope size in the Paper ... application, click Print. Make sure the printer you want to use is selected. To change ... might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. To print the photo in black ...
  • HP Officejet 7500A | User Guide - Page 40
    ... the appropriate Photo Fix options: • Off: applies no HP Real Life Technologies to the image. • Basic: automatically focuses the image; moderately adjusts image sharpness... and then select one of the following options: • High Quality: uses all the available colors to print your photo...
  • HP Officejet 7500A | User Guide - Page 41
    ... copies, rotation, and other print settings. The printer supports the Digital Print Order Format (DPOF) file format 1.1, so you... in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom...
  • HP Officejet 7500A | User Guide - Page 42
    ... print on custom-size paper, you must set up the custom size in the HP software provided with the printer. For instructions, see Set up custom sizes (Mac ..., click Print. Select the desired printer in the Format for pop-up menu. Select Manage Custom Sizes in the Paper Size pop-up ...
  • HP Officejet 7500A | User Guide - Page 43
    ... want, and then click Print to begin printing. HP ePrint With HP ePrint, you can print from email ... use the HP ePrint service, you need to have the following components: • • An HP ePrint-enabled printer that is connected to the Internet (either using an Ethernet cable or wireless connection) A ...
  • HP Officejet 7500A | User Guide - Page 44
    ...instructions on the printer's control panel to enable and set up the printer's Web Services. For more information, see www.hp.com/go/ePrintCenter. Two-sided printing (duplexing) With certain types of paper, you can print on both sides of a sheet...
  • HP Officejet 7500A | User Guide - Page 45
    ...only available after you install the HP software. TIP: If you have problems scanning documents, see ...NOTE: If you are scanning an original from the printer control panel or from your computer using a the HP printer software, the HP software provided with the printer must also be installed and running...
  • HP Officejet 7500A | User Guide - Page 46
    ... changes to scan options, if needed. 4. Touch Start Scan. To scan an original from HP printer software 1. Load your original print-side down in ... computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select HP Scan. • Mac OS X: Click the HP ...
  • HP Officejet 7500A | User Guide - Page 47
    ... scan software. From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select HP Scan. 3. Touch Size Original to choose the size of the original document, and then select A3 or 11 x...
  • HP Officejet 7500A | User Guide - Page 48
    ...even if you did not install the printer software on your computer. NOTE: Webscan does not support scanning large documents. For more... Start Scan. Scanning documents as editable text When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste,...
  • HP Officejet 7500A | User Guide - Page 49
    ... the text that the software converts has missing or combined characters, "rn" might appear as "m." The text is on a colored background. Colored backgrounds can cause images in the foreground to blend too much. Scanning documents as editable text 45
  • HP Officejet 7500A | User Guide - Page 50
    ...the number of fax pages stored in memory. TIP: If you have problems scanning documents, see Solve copy problems. This section contains ... the scanner glass by scanning the document in two scans, and then the printer prints the scans onto one sheet of paper. NOTE: The minimum top and bottom margin for ...
  • HP Officejet 7500A | User Guide - Page 51
    ... the original around according to the animation, and then select Scan. The printer joins the two copies into one document and displays a preview. ... the various settings available from the printer's control panel, including the following Number of copies Copy paper size Copy paper ...
  • HP Officejet 7500A | User Guide - Page 52
    ... already done this as part of the initial setup, by using either the control panel or the HP software provided with the printer. You can verify the fax is set up ...on the fax test, see Test fax setup. TIP: If you have problems scanning documents, see Solve fax problems. This ...
  • HP Officejet 7500A | User Guide - Page 53
    ... the fax function is set up and functioning correctly. To use this feature, you must install the printer software using the installation program provided on the HP software CD provided with the printer. Windows 1. Open the document on your computer that you want to fax...
  • HP Officejet 7500A | User Guide - Page 54
    ...and then click Send Fax Now . The printer begins dialing the fax number and faxing the document. Send a fax manually from a phone Sending a... is connected to the printer. NOTE: Do not use the keypad on the control panel of the printer when manually sending a fax. You must use the keypad on your phone...
  • HP Officejet 7500A | User Guide - Page 55
    ...then touch Start Black or Start Color. If the printer detects an original loaded in the automatic ...you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and ... to connect to the receiving fax machine. After the printer scans the pages into memory, Send ...
  • HP Officejet 7500A | User Guide - Page 56
    ... dialed or received number. dial, or touch 5. Touch Start Fax. The printer scans the originals into memory and sends the fax when the... (Call History) to select a previously dialed or received number. dial, or touch 6. Touch Start Fax. The printer scans all pages and the scheduled time appears on the ...
  • HP Officejet 7500A | User Guide - Page 57
    ... can only use group speed dial entries to send faxes in black-andwhite. The printer scans the fax into memory then dials the first number. When a... next number. If a number is busy or not answering, the printer follows the settings for Busy Redial and No Answer Redial. If a connection cannot be made, ...
  • HP Officejet 7500A | User Guide - Page 58
    ...a Legal-size or larger fax and the printer is not currently set to use Legalsize paper, the printer reduces the fax so that ...) On the same phone line, but not directly connected to the printer To receive a fax manually 1. Make sure the printer is turned on and you have paper loaded in the main tray....
  • HP Officejet 7500A | User Guide - Page 59
    ... requirements, you can set up the printer to store all the faxes it receives, only the faxes it... available: On The default setting. When backup fax is On, the printer stores all received faxes in memory. This enables ...fax is enabled and you turn off the printer, all faxes stored in memory are deleted,...
  • HP Officejet 7500A | User Guide - Page 60
    ... are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you print ... your faxes to another fax number. A received color fax is forwarded in black and white. HP recommends that you verify the number you are forwarding to is a ...
  • HP Officejet 7500A | User Guide - Page 61
    ...OK to print the fax. To set the paper size for received faxes from the printer control panel 1. Touch ... determines what the printer does if it receives a fax that is too large for the default paper size..../ Letter-size paper is loaded in the main tray To set automatic reduction from the printer control...
  • HP Officejet 7500A | User Guide - Page 62
    ... subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not print faxes received from those ...of fax numbers you can block varies by model.) NOTE: This feature is not supported in all countries/regions. If it is not ...
  • HP Officejet 7500A | User Guide - Page 63
    ... the hassle of dealing with bulky paper files. Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is received, you get an on-screen notification ... the Fax to PC or Fax to Mac feature, must be on at all times. Only one computer can act as the Fax to ...
  • HP Officejet 7500A | User Guide - Page 64
    .... To set up Fax to PC (Windows) 1. Open the HP printer software. For more information, see HP printer software (Windows). 2. Double-click Fax Actions, and then double-click ... HP printer software. For more information, see HP printer software (Windows). 2. Double-click Fax Actions, ...
  • HP Officejet 7500A | User Guide - Page 65
    ...printer's control panel, you can also use tools available on your computer, such as the HP software included with the printer and the printer's embedded Web server (EWS). For more information, see Printer management tools. This section contains the following topics Set up and...
  • HP Officejet 7500A | User Guide - Page 66
    ...you must have already created at least one speed-dial entry. 1. 2. 3. 4. On the printer's control ..., and then select Speed Dial Setup. Touch Group Speed Dial, and ..., and then select Speed Dial Setup. 3. Select Group Speed Dial, and..., and then select Speed Dial Setup. 3. Touch Delete Speed Dial, touch...
  • HP Officejet 7500A | User Guide - Page 67
    ... and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP software provided with the printer. You can also set up the ... want the printer to answer faxes automatically. The printer answers all incoming calls and faxes. Turn off the Auto...
  • HP Officejet 7500A | User Guide - Page 68
    ... different ring pattern. You can set up the printer to answer incoming calls that have a specific ring pattern. If you connect the... to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the printer detects the specified ring...
  • HP Officejet 7500A | User Guide - Page 69
    ... answer ring pattern for distinctive ring 1. Verify that the printer is set to answer fax calls automatically. ... before it finishes, the ring pattern is automatically set to All Rings. NOTE: If you are using .... NOTE: The pulse-dialing option is not available in all countries/regions. To set the dial ...
  • HP Officejet 7500A | User Guide - Page 70
    ...answer or was busy, the printer attempts to redial based on the settings for the busy-redial and no-answer-... default for this option is On. No answer redial: If this option is turned on, the printer redials automatically... digital network (ISDN) service If you experience problems sending and receiving...
  • HP Officejet 7500A | User Guide - Page 71
    .... This method is called Fax over Internet Protocol (FoIP). For more information, see Fax over Internet Protocol. HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such ...
  • HP Officejet 7500A | User Guide - Page 72
    ..., the HP software (Windows), or HP Utility (Mac OS X). For more information, see Printer management tools. NOTE: ... do not need to replace the ink cartridges until print quality becomes unacceptable. NOTE: Ensure that the printhead and ink cartridges are in good conditions and installed properly. For ...
  • HP Officejet 7500A | User Guide - Page 73
    ...(Send and Receive), and if you scan the fax to send from memory. To enable fax confirmation... fax error reports You can configure the printer so that it automatically prints a report when there is an error during transmission or reception. To set the printer to print fax error reports automatically 1....
  • HP Officejet 7500A | User Guide - Page 74
    ...the fax log from the printer control panel 1. Touch right arrow , and then select Setup. ... also deletes all faxes stored in memory. To clear the fax log via the printer control panel ... Use the following procedure to view a history of all the calls placed from the printer. NOTE: The call history cannot...
  • HP Officejet 7500A | User Guide - Page 75
    To view the Call History 1. Touch right arrow , and then select Fax. 2. (Call History). Touch Use reports 71
  • HP Officejet 7500A | User Guide - Page 76
    ...send print jobs to the printer remotely from mobile devices. With this service, called HP ePrint, you ...contains the following topics: • • HP Apps Marketsplash by HP HP Apps HP Apps provide ...use HP Apps , the printer needs to be connected to the Internet (either using an Ethernet cable or wireless...
  • HP Officejet 7500A | User Guide - Page 77
    ...immediate, high-quality results, print on your printer. Other options are available online from HP and our partners. Achieve ...the printer's control-panel display (on select models only). • • To get started, select Marketsplash by HP in the HP printer software that came with your printer. Or ...
  • HP Officejet 7500A | User Guide - Page 78
    ... Usage information collection Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • • The instructions in this user guide are for replacing ink cartridges, and ...
  • HP Officejet 7500A | User Guide - Page 79
    ... printer. ◦ Make sure you leave the ink cartridges and printhead installed. ◦ The printer must be transported sitting flat; it ... it is used. For more information, see www.hp.com/go/inkusage. Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies ...
  • HP Officejet 7500A | User Guide - Page 80
    ...result in damage to both the printer and the ink cartridge. To replace the ink cartridges Use these steps to replace the ink cartridges. 1. Make sure the printer is turned on. 2. Open... remove the plastic wrap from the ink cartridge before installing it in the printer, or printing fails. 76...
  • HP Officejet 7500A | User Guide - Page 81
    ...the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the ink cartridges. Replace the ink cartridges 77
  • HP Officejet 7500A | User Guide - Page 82
    ... can be used to identify a customer or user of the cartridge or their printer. HP collects a sampling of the memory ... and studied in order to improve future HP printers. HP partners who assist in recycling ... the memory chip inoperable, the cartridge cannot be used in an HP printer. 78 Work with ink ...
  • HP Officejet 7500A | User Guide - Page 83
    ...: To turn off usage information collection 1. On the printer control panel, touch right arrow , and then touch Setup. 2. Select ... off the memory chip's ability to collect the printer's usage information, you can still continue to use the cartridge in the HP printer. Usage information collection 79
  • HP Officejet 7500A | User Guide - Page 84
    ...online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date printer information and expert... Software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive ...
  • HP Officejet 7500A | User Guide - Page 85
    ... an HP technician by using online chat. Check for HP software updates. You can also obtain support from the HP printer software (Windows) or HP Utility (Mac ..., see Finding the printer model number) Serial number (located on the back or bottom of the printer) HP support 81
  • HP Officejet 7500A | User Guide - Page 86
    ... situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). 82 Solve a problem
  • HP Officejet 7500A | User Guide - Page 87
    Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free. HP support 83
  • HP Officejet 7500A | User Guide - Page 88
    Chapter 8 For the most current list of telephone support numbers, see www.hp.com/support. www.hp.com/support 84 Solve a problem
  • HP Officejet 7500A | User Guide - Page 89
    ... resources NOTE: Many of the steps below require HP software. If you did not install the HP software, you can install it using the...software from the HP support Web site (www.hp.com/support). Try these when you begin troubleshooting a printing problem For a paper jam, see Clear paper jams. For paper-...
  • HP Officejet 7500A | User Guide - Page 90
    ... the alignment process fails repeatedly, you might have a defective sensor or ink cartridge. Contact HP support. Go to www.hp.com/support...increase the print speed, select different print settings in the printer driver. For more information, see Print. Check the ink cartridge levels If a cartridge is ...
  • HP Officejet 7500A | User Guide - Page 91
    .... For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by ...
  • HP Officejet 7500A | User Guide - Page 92
    ... Solution 2: Load paper in the input tray Solution 3: Select the correct printer Solution 4: Check the printer driver status Solution 5: Wait until the printer...current operation Solution 6: Remove all cancelled print jobs from the queue Solution 7: Clear the paper jam Solution 8: Make ...
  • HP Officejet 7500A | User Guide - Page 93
    .... If this did not solve the issue, try the next solution. Solution 4: Check the printer driver ... either offline or stop To check the printer driver status • Windows: In the HP printer software, click ... printer. Cause: The status of the printer driver had changed. If this did not solve the issue, ...
  • HP Officejet 7500A | User Guide - Page 94
    ... print job remains in the queue, try one or both of the following: • • If the printer is connected with a USB cable, disconnect...not solve the issue, try the next solution. Solution 7: Clear the paper jam Solution: printer. Clear jams Cause: The printer had a paper jam. If this did not solve the ...
  • HP Officejet 7500A | User Guide - Page 95
    ... Start, select Settings, and then click Printers or Printers and Faxes. - Or Click Start, ..., and then double-click Printers. 2. If the printers on your computer are not being displayed in Details view... menu, and then click Details. 3. Do one of the following, depending on the printer status: a. If the...
  • HP Officejet 7500A | User Guide - Page 96
    ... does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Restart the printer Solution 2: Print... does not solve the problem, continue trying the remaining solutions until the issue is resolved Solution 1: Check the printer margins Solution ...
  • HP Officejet 7500A | User Guide - Page 97
    ... settings for the document do not exceed the printable area of the printer. To check your margin ... as they are greater than the minimum margins the printer supports. For more information about setting margins .... If the first solution does not solve the problem, continue trying the remaining solutions ...
  • HP Officejet 7500A | User Guide - Page 98
    ... of the document you are trying to print fits on a paper size supported by the printer. To preview the print layout 1. Load the correct paper size into the input tray. 2. ... of papers correctly Solution: 94 Solve a problem If the paper is misfeeding, it could cause parts of the ...
  • HP Officejet 7500A | User Guide - Page 99
    ..., try the next solution. Solution 2: Load paper in the input tray Solution: If the printer has only a few sheets remaining, load more paper in the input tray. If .... For more information, see: Load media Cause: The printer picked up two sheets of paper. Print troubleshooting 95
  • HP Officejet 7500A | User Guide - Page 100
    ...position causing problems with the ink cartridges and print quality issues. Cause: The printhead was clogged....Load media Cause: The printer picked up two sheets of paper. Paper is not picked ... 4: Clean the rollers Solution 5: Check for a paper jam Solution 6: Service the printer Solution 1: Restart ...
  • HP Officejet 7500A | User Guide - Page 101
    ... apart or leave fibers. Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges). Cause: The rollers were dirty and needed to be cleaned. Print troubleshooting 97
  • HP Officejet 7500A | User Guide - Page 102
    ...Solution 5: Check for a paper jam Solution: find. Check for paper debris in the front of the printer. Remove ... you CAUTION: Trying to clear a paper jam from the front of the printer can damage the print ... Contact HP for information on calling for technical support. Cause: Your printer needs servicing...
  • HP Officejet 7500A | User Guide - Page 103
    ... ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: ...
  • HP Officejet 7500A | User Guide - Page 104
    ... type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper...paper from curling. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. ...
  • HP Officejet 7500A | User Guide - Page 105
    ... than they do when printed on paper. In this case, there is nothing wrong with the printer, print settings, or ink cartridges. No further troubleshooting is required.... removed. • Make sure all ink cartridges are correctly installed. • Make sure you turn off the printer by using the Power button. ...
  • HP Officejet 7500A | User Guide - Page 106
    ... ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: ...
  • HP Officejet 7500A | User Guide - Page 107
    ... issue, try the next solution. Solution 4: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure... For best results when printing images, use HP Advanced Photo Paper. Store specialty media in its...
  • HP Officejet 7500A | User Guide - Page 108
    ...bottom of it. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary ... Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the ...
  • HP Officejet 7500A | User Guide - Page 109
    ... next solution. Solution 3: Rotate the image Solution: If the problem persists, use the HP software or another software application to rotate ...Align the printhead Solution 5: Clean the printhead Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Load media ...
  • HP Officejet 7500A | User Guide - Page 110
    ... report The printhead needed to be cleaned. Cause: If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. 106 Solve a problem
  • HP Officejet 7500A | User Guide - Page 111
    ... click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts ... that you use HP papers or any other paper type that is appropriate for the printer. Always ... results when printing images, use HP Advanced Photo Paper. Store specialty media ...
  • HP Officejet 7500A | User Guide - Page 112
    ... is not sharp or unclear. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is ...
  • HP Officejet 7500A | User Guide - Page 113
    ...issue, try the next solution. Solution 4: Align the printhead Solution: Align the printhead. Aligning the printer can help ensure excellent print quality. For more information, see: Align the printhead Cause: The printer needed to be aligned. Print quality troubleshooting 109
  • HP Officejet 7500A | User Guide - Page 114
    .... Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper ... paper from curling. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. ...
  • HP Officejet 7500A | User Guide - Page 115
    ... access panel is securely installed Solution: Make sure that the rear door is securely installed. If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Cause: The rear door ...
  • HP Officejet 7500A | User Guide - Page 116
    ... reoccur until automatic servicing is allowed to complete. Cause: Many black print quality problems clear up when the automatic services are performed. Solution 2: Use TrueType or... quality. For more information, see: Align the printhead Cause: The printer needed to be aligned. If this did not ...
  • HP Officejet 7500A | User Guide - Page 117
    ...support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printer. Printhead maintenance If you are experiencing problems with printing, you...
  • HP Officejet 7500A | User Guide - Page 118
    ...stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes a few minutes...
  • HP Officejet 7500A | User Guide - Page 119
    ...To print a print quality report Control panel: Touch Setup, select Print Report, select Printer Status or Self-Test, and then click OK To evaluate the ... are not uniform Large Black Font Text Alignment Patterns If you see no defects Print quality troubleshooting 115
  • HP Officejet 7500A | User Guide - Page 120
    ... or other colors). They should be uniform in color throughout. The bars correspond to the ink cartridges in the printer as follows: Item 1 2 3 4 Cartridge color Black Ink Cartridge Cyan Ink Cartridge Magenta Ink Cartridge Yellow Ink Cartridge 116 Solve a problem
  • HP Officejet 7500A | User Guide - Page 121
    ... the problem, replace the cartridge that corresponds to the ragged bar. 7. If replacing the ink cartridge does not help, contact HP - the printhead may need to be replaced. Preventing the problem that causes ragged bars on the Print Quality Diagnostic ...
  • HP Officejet 7500A | User Guide - Page 122
    ...another cleaning. If the streaking gets worse, contact HP - the printhead may need to be replaced. Bar colors are not uniform Print quality bars are not uniform...seem to be improving, continue cleaning. If the colors get worse, contact HP - the printhead may need to be replaced. 118 Solve a problem
  • HP Officejet 7500A | User Guide - Page 123
    ... end - clean the printhead. If this defect occurs right after a new black cartridge is installed, the printer's automatic servicing routines may solve the problem in a day or so, using less ink than a printhead cleaning. Alignment Patterns If ...
  • HP Officejet 7500A | User Guide - Page 124
    ... The lines are jagged - align the printer. If that does not work, contact HP. If you see no defects If you do not see ... of the procedure for Printhead Problem error messages To reinstall the printhead 1. Make sure that the printer is turned on. 2. Open the ink cartridge door. 120 Solve a problem
  • HP Officejet 7500A | User Guide - Page 125
    3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage. 5. Remove the printhead by lifting it straight up. Print quality troubleshooting 121
  • HP Officejet 7500A | User Guide - Page 126
    ... 8 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and ... the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. 122 Solve a problem
  • HP Officejet 7500A | User Guide - Page 127
    b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, .... d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. Print quality troubleshooting 123
  • HP Officejet 7500A | User Guide - Page 128
    ... reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 124 Solve a problem
  • HP Officejet 7500A | User Guide - Page 129
    10. Using the colored shaped icons for help, slide the ink cartridge into the empty ...cartridges Clean the sensor windows on the ink cartridges If the problem is not resolved, printing can ... minutes. Make sure that the ink cartridges are reinstalled in the printer when instructed. Leaving them outside...
  • HP Officejet 7500A | User Guide - Page 130
    ... stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up. To ...of clear plastic near the copper or gold-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal contacts. 126 Solve a problem
  • HP Officejet 7500A | User Guide - Page 131
    6. Install each ink cartridge in its slot. Press it down until the tab snaps into place. Match the color and icon ... still receive the error message, turn the printer off, and then on again. Solve paper-feed problems Media is not supported for the printer or tray Use only media that is supported for ...
  • HP Officejet 7500A | User Guide - Page 132
    ...Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer and reload the media correctly, making sure that the paper guides are correctly aligned. • Load media into the printer only when it is not printing. 128 Solve a problem
  • HP Officejet 7500A | User Guide - Page 133
    ... within this range. • Use HP media for optimum performance and efficiency. Solve copy problems If the following topics do not help, see HP support for ... that is processing to finish. ◦ The printer might be jammed. Check for jams. See Clear paper jams. Check the trays ...
  • HP Officejet 7500A | User Guide - Page 134
    ... for the copy job to make sure that they are for normal size. The HP software settings might be set to reduce the scanned image. Change the settings, if needed. See the onscreen Help for the HP software for more information. • 130 Solve a problem
  • HP Officejet 7500A | User Guide - Page 135
    ... your originals. Check the printer ◦ The scanner lid might not be closed correctly. ◦ The scanner ... might need cleaning. See Maintain the printer for more information. ◦ The automatic document feeder (.... See Maintain the printer for more information. Black dots or streaks Ink, glue, correction ...
  • HP Officejet 7500A | User Guide - Page 136
    ... the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Printer management tools and Check the estimated ink levels. HP cannot guarantee the quality of non-HP ink cartridges. Paper mismatch Check the settings Verify that the ...
  • HP Officejet 7500A | User Guide - Page 137
    ...that the input media size is large enough for the original that you are scanning. ◦ If you are using the HP software provided with the printer, the default settings in the HP software might be set to automatically perform a specific task other than the one that you...
  • HP Officejet 7500A | User Guide - Page 138
    ... quality of the scan itself. Make sure that your original has good image quality. ◦ Colored backgrounds ... not TWAIN-compliant do not work with the HP software. ◦ Make sure that you have connected ... Often, the ink dots form unwanted patterns that can be detected when the image 134 Solve a problem
  • HP Officejet 7500A | User Guide - Page 139
    ... screen. If the following suggestions do not solve the problem, you might need to use ... Maintain the printer for cleaning instructions. ◦ The defects might be on the original and not a result of the scanning ... be very light or dark or might be printed on colored paper. • Solve scan problems 135
  • HP Officejet 7500A | User Guide - Page 140
    ... Make sure that the resolution and color settings are correct. Size is reduced The HP software settings might be set to reduce the scanned image. See the HP software Help for more information... and receiving faxes The printer is having problems sending a manual fax The printer cannot receive ...
  • HP Officejet 7500A | User Guide - Page 141
    ..., there might not be a problem. • If you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure the printer is not busy completing another... Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to www...
  • HP Officejet 7500A | User Guide - Page 142
    .... Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,... any problems found, run the fax test again to make sure it passes and the printer is... Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port 138 Solve a problem
  • HP Officejet 7500A | User Guide - Page 143
    ... the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the printer, and the... wall jack and the printer to make sure the phone cord is secure. Solve fax problems 139
  • HP Officejet 7500A | User Guide - Page 144
    ... 1-LINE on the back of the printer. • If you are using a phone splitter, this can cause faxing problems. (A ... you might have problems sending and receiving faxes. • Make sure you connect the printer to ... cord that came with the printer, run the fax test again. After you resolve any problems found,...
  • HP Officejet 7500A | User Guide - Page 145
    ...other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information ... that came with the printer, run the fax test again. After you resolve any problems ... connected to the printer) or other equipment are not in use or off the hook. For Solve fax problems...
  • HP Officejet 7500A | User Guide - Page 146
    ...modem to send e-mail or access the Internet. The printer is having problems sending and receiving faxes... the Power button to turn on the printer. After turning on the printer, HP recommends you wait... cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone...
  • HP Officejet 7500A | User Guide - Page 147
    ... computer for an error message providing information about the problem and how to solve it. If there is an error, the printer does not send or receive a ... ISDN line. If the printer shares the same phone line with a DSL service, the DSL modem might not be correctly grounded....
  • HP Officejet 7500A | User Guide - Page 148
    Chapter 8 The printer is having problems sending a manual fax Solution: NOTE: This possible solution ... the fax call is connected directly to the printer. To send a fax manually, the telephone must be connected ... on top of the printer cable which has a wall plug attached to it. 144 Solve a problem
  • HP Officejet 7500A | User Guide - Page 149
    ... using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Rings. For more information, see Change the ... on the same phone line with the printer, you might have one of the following problems: ◦ Your answering machine might not...
  • HP Officejet 7500A | User Guide - Page 150
    ... information, see Change the answer ring pattern for distinctive ring. The printer cannot send faxes, but can receive faxes Solution... number you entered when sending the fax is not in the correct format or the receiving fax machine is having problems. To check this, try calling the fax number from a...
  • HP Officejet 7500A | User Guide - Page 151
    ... phone cord 1. Using the phone cord supplied in the box with the printer, connect one end to the coupler, then connect the other end to ... is turned off. Solution: To print color faxes, make sure that the Incoming Fax Printing option in the printer control panel is turned on. Solve fax problems 147
  • HP Officejet 7500A | User Guide - Page 152
    ... to receive faxes. Solve problems using HP Web sites and services This section provides solutions to common problems using HP Web sites and services. • • Solve problems using HP Web services Solve problems using HP Web sites Solve problems using HP Web services If you are having problems ...
  • HP Officejet 7500A | User Guide - Page 153
    ... HP Web sites If you are having problems using HP Web sites from your computer, check the... minimum system requirements. For more information, see HP Web site specifications. If your Web browser uses ... do not help, see Solve a problem for information about HP support. NOTE: If you are starting a memory...
  • HP Officejet 7500A | User Guide - Page 154
    ... (Windows) General network troubleshooting If you are unable to install the HP software that came with the printer, verify that All cable connections to the ... that you assign the printer with a static IP address, you might resolve some installation problems (such as a ...
  • HP Officejet 7500A | User Guide - Page 155
    Solve wireless problems If the printer is unable to communicate with the network after completing the wireless setup and HP software installation, perform one or ...you are setting up the wireless connection, and you are using the HP software included with the printer, make sure that ...
  • HP Officejet 7500A | User Guide - Page 156
    Chapter 8 • • • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) Step 6: Make sure the HP Network Devices Support service is running (Windows only) Step 7: Add hardware addresses to...
  • HP Officejet 7500A | User Guide - Page 157
    .... If you are able to access the Internet and are using a computer running Windows, you can also access HP Network Assistant at www.hp.com/sbso/wireless/tools-setup.html? jumpid=reg_R1002_USEN for help in setting up a network. (This Web site...
  • HP Officejet 7500A | User Guide - Page 158
    ...to recognize the printer. Step 4: Make sure the printer is online and ready If you have the HP software installed, you can check the printer's status from your computer ... not being displayed in Details view, click the View menu, and then click Details. 154 Solve a problem
  • HP Officejet 7500A | User Guide - Page 159
    ... 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) If you install the HP software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes ...
  • HP Officejet 7500A | User Guide - Page 160
    ... your computer. If you are having problems such as Printer not found when installing HP software Unable to print, print job stuck in queue ... during installation (and you know the printer is on the network), or you have already successfully installed HP software and experience ...
  • HP Officejet 7500A | User Guide - Page 161
    Another common problem is that HP software is not set as a trusted software by your firewall to access the network. This can ... ports: 137, 138, 427 • TCP port: 139 Scanning • UDP port: 427 • TCP ports: 9220, 9500 HP printer status UDP port: 161 Configure your firewall to work with printers ...
  • HP Officejet 7500A | User Guide - Page 162
    Chapter 8 Faxing • UDP port: 427 • TCP port: 9220 HP printer installation UDP port: 427 Solve printer management problems This section provides solutions to common problems that involve managing the printer. This section contains the following ...
  • HP Officejet 7500A | User Guide - Page 163
    ... about HP support Hardware installation suggestions HP software installation suggestions Solve network problems Hardware installation suggestions This ...• • Hardware tips Make sure the ink cartridges are correctly installed Hardware tips Check the printer • Make sure that all packing tape and...
  • HP Officejet 7500A | User Guide - Page 164
    ... ink cartridges • Make sure that the printhead and all ink cartridges are firmly installed in their correct, color-coded slot. Press down ... are closed correctly. Make sure the ink cartridges are correctly installed 1. Make sure the printer is turned on. 2. Open the ink cartridge ...
  • HP Officejet 7500A | User Guide - Page 165
    ...CD-ROM drive, inspect the installation CD for damage. You can download the printer driver from the HP Web site (www.hp.com/support). NOTE: After correcting...• If you are unable to install the HP software, verify that: ◦ All cable connections to the computer and the printer are secure....
  • HP Officejet 7500A | User Guide - Page 166
    ... Use the Printer Status Report to: • • View current printer information and ink cartridge status Help troubleshoot problems The Printer Status Report also contains a log of recent events. If you need to call HP, it is often ...
  • HP Officejet 7500A | User Guide - Page 167
    ...available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. 3. ... page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. Network Configuration Page ...
  • HP Officejet 7500A | User Guide - Page 168
    ...) connection. SLP is used by network management applications for printer management. The printer supports SNMPv1 protocol on IP networks. To ...glass. Using paper that is too thick or too thin for the printer. Trying to add paper to the ADF tray while the printer is feeding pages. 164 Solve a problem
  • HP Officejet 7500A | User Guide - Page 169
    ...pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 3. Replace the rear door. Gently push the door forward until it snaps into place. ...
  • HP Officejet 7500A | User Guide - Page 170
    ... of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 3. Close the cover of the ADF. Avoid paper jams To help avoid paper jams, follow these ...
  • HP Officejet 7500A | User Guide - Page 171
    ...information This section contains the following topics Warranty information Printer specifications Regulatory information Environmental product stewardship program ...the following topics: Hewlett-Packard limited warranty statement • • Ink cartridge warranty information Technical information 167
  • HP Officejet 7500A | User Guide - Page 172
    ... is attributable to the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 5. If HP receives, during the applicable ...
  • HP Officejet 7500A | User Guide - Page 173
    Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been ...warranty period the product is covered as long as the HP ink is not depleted and the end of warranty ...
  • HP Officejet 7500A | User Guide - Page 174
    ... Media specifications Print resolution Copy specifications Fax specifications Scan specifications HP Web site specifications Operating ...varies by country/region. Four ink cartridges (black, yellow, magenta, cyan) Visit www.hp.com/pageyield/ for more information on estimated ink cartridge yields. HP ...
  • HP Officejet 7500A | User Guide - Page 175
    ... about supported operating systems and system requirements, visit www.hp.com/support. Operating system compatibility • Windows XP Service Pack 2, Windows Vista, ... 5.0 Novell Netware 6.5, Open Enterprise Server 2 Compatible network protocols TCP/IP Printer specifications 171
  • HP Officejet 7500A | User Guide - Page 176
    ... on both side of a page. Understand specifications for supported media Always use the correct media-type setting in the printer driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in...
  • HP Officejet 7500A | User Guide - Page 177
    ...) (176 x 250 mm; 6.9 x 9.8 inches) A5 (148 x 210 mm; 5.8 x 8.3 inches) Also supports Borderless printing. A6 (105 x 148 mm; 4.13 x 5.83 inches) Also supports Borderless ... printing. A3+ (330 x 483 mm; 12.99 x 18.98 inches) Also supports Borderless printing. Main tray ADF Printer specifications 173
  • HP Officejet 7500A | User Guide - Page 178
    ...) Photo media 3 x 5 (76.2 x 180 mm; 3 x 5 inches) Also supports Borderless printing. 4 x 6 (102 x 152 mm; 4 x 6... Borderless printing. 5 x 7 (13 x 18 cm; 5 x 7 inches) Also supports Borderless printing. 8 x 10 (8 x 10 inches) Also supports Borderless printing. 10 x 15 cm Main tray ADF 174 Technical ...
  • HP Officejet 7500A | User Guide - Page 179
    ... 148 mm; 3.9 x 5.8 inches) Also supports Borderless printing. Custom-size media between 76.2 to 330.2 mm wide and 127 to 1117 mm long (3 to 13 inches wide and 5 to 44 inches long) Custom size media is not supported in Windows. ** The printer is ...
  • HP Officejet 7500A | User Guide - Page 180
    Appendix A Understand supported media types and weights Location Input tray Type Paper Weight 60 to 105 g/m2 (16 to 28 lb ...90 g/m2 (20 to 24 lb bond envelope) Cards Up to 200 g/m2 (110 lb index) Output tray Automatic Document Feeder All supported media Paper 60 to 75 g/m2 (16 to 20 lb bond) Up to 15 ...
  • HP Officejet 7500A | User Guide - Page 181
    ... or heavier than 28 lb bond (105 g/m2). Jams might occur with these media types. Several kinds ... Up to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi. Photo ... the following: ◦ HP Premium Plus Photo ◦ ◦ HP Premium Photo HP Advanced Photo Printer specifications 177
  • HP Officejet 7500A | User Guide - Page 182
    ...HP Premium Presentation Paper, Matte Other inkjet papers HP Premium Plus Photo ... Everyday Photo Paper, Semi-gloss HP Everyday Photo Paper, Matte Other ... Iron-on Transfer HP Photo Cards Other specialty papers Glossy Greeting Card Matte Greeting Card HP Brochure & Flyer Paper, Glossy HP Brochure & Flyer...
  • HP Officejet 7500A | User Guide - Page 183
    ... Scan to PC and network folder HP Web site specifications The following Web-enabled features are available for this printer HP Apps Marketsplash by HP HP ePrint Requirements • A Web browser (either Microsoft Internet Explorer 6.0 or higher, Mozilla ...
  • HP Officejet 7500A | User Guide - Page 184
    ...32.5 watts copying (Fast Draft Mode) Acoustic emission specification Print in Draft mode, noise levels per ISO 7779...NOTE: Approaching any of the recommended maximums on a memory card might cause the performance of the printer to be slower than expected. Supported memory card types • Secure Digital...
  • HP Officejet 7500A | User Guide - Page 185
    Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the ... German telephone network Australia wired fax statement Regulatory information for wireless products Regulatory model number Declaration of conformity Regulatory ...
  • HP Officejet 7500A | User Guide - Page 186
    ... energy and, if not installed and used in accordance with the instructions, may cause .... However, there is no guarantee that interference will not occur in a particular installation. If this equipment... changes or modifications made to this device that are not expressly approved by HP may void the user...
  • HP Officejet 7500A | User Guide - Page 187
    Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825-1. Gloss of housing of ...
  • HP Officejet 7500A | User Guide - Page 188
    ...line and still have all of those devices ring when your number is called. Too many devices on one line might result... company might ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning. This equipment ...
  • HP Officejet 7500A | User Guide - Page 189
    ... termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The REN for this product is 0.0B, based on FCC Part 68 ...
  • HP Officejet 7500A | User Guide - Page 190
    ... den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gerät und... werden. Australia wired fax statement In Australia, the HP device must be connected to Telecommunication Network through ...
  • HP Officejet 7500A | User Guide - Page 191
    ... and any attached external antenna, if supported, shall be placed in such a manner to minimize the ... users in Brazil Aviso aos usuários no Brasil Este equipamento opera em ... Interference Regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and ...
  • HP Officejet 7500A | User Guide - Page 192
    .... The Regulatory Model Number for your product is SNPRC-1005-01. This regulatory number should not be confused with the marketing name (HP Officejet 7500A (E910) Wide Format e-All-in-One) or product number. 188 Technical information
  • HP Officejet 7500A | User Guide - Page 193
    ...: 1) Hewlett-Packard Company 138, Depot Road, #02-01, #04-01 Singapore 109683 DoC#: SNPRC-1005-01-B HP Officejet 7500A Wide Format e-All-in-One Printer SNPRC-1005-01 All SDGOB-0892 0957-2271 conforms to the following Product Specifications and ...
  • HP Officejet 7500A | User Guide - Page 194
    ...Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.html This section contains the following topics Paper use Plastics Material safety data sheets Recycling program HP inkjet ... and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/...
  • HP Officejet 7500A | User Guide - Page 195
    ... city office, your household waste disposal service or the shop where you purchased the product. Évacuation des ... usagés, veuillez contacter votre mairie, votre service de traitement des déchets ménagers ou ... ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os ...
  • HP Officejet 7500A | User Guide - Page 196
    ... products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines ...). A chemical information report for this product can be found at: www.hp.com/go/reach RoHS notices (China only) ...
  • HP Officejet 7500A | User Guide - Page 197
    Third-party licenses This section contains the following topics: • HP Officejet 7500A (E910) e-All-in-One HP Officejet 7500A (E910) e-All-in-One LICENSE.aes-pubdom--crypto /* rijndael-alg-fst.c * * @version 3.0 (December 2000) * ...
  • HP Officejet 7500A | User Guide - Page 198
    ... and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation ...
  • HP Officejet 7500A | User Guide - Page 199
    ... DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,....com Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved. Redistribution and use... and/or other materials provided with the distribution. All advertising materials mentioning features or use...
  • HP Officejet 7500A | User Guide - Page 200
    ... Tim Hudson (tjh@cryptsoft.com Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS,..., 2007 Olivier Gay * All rights reserved. * * Redistribution and use in source and ...
  • HP Officejet 7500A | User Guide - Page 201
    ...is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages....org madler@alumni.caltech.edu The data format used by the zlib library is described by RFCs (... files http://www.ietf.org/rfc/rfc1950.txt (zlib format), rfc1951.txt (deflate format...
  • HP Officejet 7500A | User Guide - Page 202
    ... HP products in your country. Supplies This section covers the following topics: • • Ink cartridges HP media Ink cartridges Ordering cartridges online is not supported in all countries/... information about purchasing HP products in your country. You can find the ink cartridge number in ...
  • HP Officejet 7500A | User Guide - Page 203
    HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print ...
  • HP Officejet 7500A | User Guide - Page 204
    .... You can access these tools through the HP software you installed with the printer. After you run these tools, follow ... "2-EXT" port on the back of the printer. NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire phone cord supplied with the printer to connect it to the ...
  • HP Officejet 7500A | User Guide - Page 205
    ...A: Separate fax line (no voice calls received) Case B: Set up the printer with DSL Case... up the printer with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on... types of equipment and services (if any) share the same phone line with the printer. This is important because...
  • HP Officejet 7500A | User Guide - Page 206
    ... phone number you use for fax calls on the printer. Voice mail service: A voice mail subscription through ...: If your home or office setup is not described in this section, set up the printer as you would a ... the back of the printer. If you use another phone cord, you might experience problems sending ...
  • HP Officejet 7500A | User Guide - Page 207
    ... calls, and you have no other equipment connected on this phone line, set up the printer as described in this section. Back view of the printer 1... 2 Telephone wall jack Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect ...
  • HP Officejet 7500A | User Guide - Page 208
    ... fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect ... through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall ...
  • HP Officejet 7500A | User Guide - Page 209
    ... a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ... provided for your country/ region. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ...
  • HP Officejet 7500A | User Guide - Page 210
    ... the printer with a distinctive ring service 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall ... telephone company assigned to your fax number. NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring ...
  • HP Officejet 7500A | User Guide - Page 211
    ... fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor .../fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect ...
  • HP Officejet 7500A | User Guide - Page 212
    ... answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and ... you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor ...
  • HP Officejet 7500A | User Guide - Page 213
    ... respond in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further...
  • HP Officejet 7500A | User Guide - Page 214
    ...back of the printer. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the... fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ...
  • HP Officejet 7500A | User Guide - Page 215
    Set up the printer with a computer DSL/ADSL modem If you have a DSL line and ... Parallel splitter DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter. You...
  • HP Officejet 7500A | User Guide - Page 216
    ... DSL provider. 2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then connect the other ... fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ...
  • HP Officejet 7500A | User Guide - Page 217
    .... Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, ... cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully. ... do not turn off the automatic fax reception setting in your modem software, the printer ...
  • HP Officejet 7500A | User Guide - Page 218
    ...to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. ... fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor ...
  • HP Officejet 7500A | User Guide - Page 219
    ... voice calls. 2. Using the phone cord supplied in the box with the printers, connect one end to the DSL filter, then connect the other end to... fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ...
  • HP Officejet 7500A | User Guide - Page 220
    ... port labeled 2-EXT on the back of the printer. NOTE: If you do not connect your answering ... Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,... cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully. ...
  • HP Officejet 7500A | User Guide - Page 221
    ... setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies by country/region.) Run a fax... can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ...
  • HP Officejet 7500A | User Guide - Page 222
    ... plug from the port labeled 2-EXT on the back of the printer. Find the phone cord that connects from the back ... the phone cord supplied in the box with the printer, connect one end to your telephone wall... to connect from the telephone wall jack to the printer, you might not be able to fax successfully...
  • HP Officejet 7500A | User Guide - Page 223
    ... emits fax reception tones and receive the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine records a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for ...
  • HP Officejet 7500A | User Guide - Page 224
    ...Using the phone cord supplied in the box with the printer, connect one end to the DSL/ADSL filter... to connect from the DSL/ADSL filter to the printer, you might not be able to fax successfully... to the maximum number of rings supported by the printer. NOTE: The maximum number of rings varies by country...
  • HP Officejet 7500A | User Guide - Page 225
    ..., fax, and have a computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case K: Shared ...
  • HP Officejet 7500A | User Guide - Page 226
    ...country/region. Austria Germany Switzerland (French) Switzerland (German) United Kingdom Finland www.hp.com/at/faxconfig www.hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp.fi/faxconfig 222 Additional fax setup
  • HP Officejet 7500A | User Guide - Page 227
    ...www.hp.com/fr/faxconfig www.hp.com/ie/faxconfig www.hp.com/it/faxconfig Test fax setup You can test your fax setup to check the ... to your particular home or office setup instructions. 2. 3. 4. 5. Make sure the ink cartridges are installed, and that full-size paper is loaded in the input tray before ...
  • HP Officejet 7500A | User Guide - Page 228
    ... topics Change basic network settings Change advanced network settings Set up the printer for wireless communication Uninstall and reinstall the HP software Change basic network settings The control-panel options enable you to set up and ...
  • HP Officejet 7500A | User Guide - Page 229
    ... an invalid IP address during the installation, your network components cannot connect with the printer. 1. 2. 3. 4. 5. Touch right arrow , and ...IP address will remove the printer from the network. Touch OK to continue. Automatic is selected by default. To change the settings manually, touch Manual. ...
  • HP Officejet 7500A | User Guide - Page 230
    ....11 wireless card installed. The printer and the computers that use it must be on the same subnet. Before installing the HP software, you might want to find ... hardware. See the getting started guide or the setup poster that came with your printer. On the printer control panel, touch ...
  • HP Officejet 7500A | User Guide - Page 231
    ... (Windows) NOTE: If you are changing to a wireless connection, make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable turns off the printer's wireless capabilities. Set up the printer for wireless communication 227
  • HP Officejet 7500A | User Guide - Page 232
    ... On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Connect a New Printer. Follow the onscreen instructions. To change the connection method (Mac OS X) 1. Open the HP Utility. For more information, ...
  • HP Officejet 7500A | User Guide - Page 233
    ... when you installed the HP software. To uninstall from a Windows computer, method 1 1. Disconnect the printer from your ...click Start, select Programs or All Programs, click HP, click the printer name, and... drive and follow the onscreen instructions. Connect the printer when the HP software prompts you...
  • HP Officejet 7500A | User Guide - Page 234
    ...'s CD drive. On the desktop, open the CD, and then double-click HP Installer. Follow the onscreen instructions. To uninstall from a Macintosh computer, method 2 ..., and then select your printer model. 2. 3. Double-click HP Uninstaller. Follow the onscreen instructions. 230 Network setup
  • HP Officejet 7500A | User Guide - Page 235
    ... This section contains the following topics HP printer software (Windows) HP Utility (Mac OS X) ... provides maintenance information about the printer. NOTE: The HP printer software can be installed from the HP software CD ..., select Programs or All Programs, select HP, and then click your HP printer. ...
  • HP Officejet 7500A | User Guide - Page 236
    ... until you clear them manually. You can configure your browser to accept all cookies, or ...NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the... an IP address. The IP address and hostname for the printer are listed on the status report. For more information, see ...
  • HP Officejet 7500A | User Guide - Page 237
    F How do I? Get started Print Scan Copy Fax Work with ink cartridges Solve a problem How do I? 233
  • HP Officejet 7500A | User Guide - Page 238
    ... Ink Alert Printhead Problem Cartridge Problem Paper Mismatch The cartridge cradle cannot move Paper Jam The printer is out of ... Document failed to print General printer error Door or cover open Previously used ink cartridge installed Fax Memory Full If Backup Fax Reception or HP Digital Fax (Fax to...
  • HP Officejet 7500A | User Guide - Page 239
    ...cartridges, see Replace the ink cartridges. For information about ordering ink cartridges, see HP supplies ... supplies, see HP inkjet supplies recycling program. NOTE: Ink from the cartridges is used .... For more information, see HP support. Cartridge Problem The ink cartridge identified in the message...
  • HP Officejet 7500A | User Guide - Page 240
    ...Solution 4: Replace the ink cartridge Replace the indicated ink cartridge. For more information, see HP ... warranty, contact HP support for service or replacement. For more information about ink cartridge warranty,..., see HP support. Paper Mismatch The paper size or type selected in the printer driver ...
  • HP Officejet 7500A | User Guide - Page 241
    ...Load media Press the (Cancel) button on the product's control panel, select a different paper size in the printer driver, and then print the document again. The cartridge cradle cannot move Something is blocking the ink cartridge cradle (the...
  • HP Officejet 7500A | User Guide - Page 242
    ... and covers, contact HP support. For more information, see HP support. Previously used ink cartridge installed The ink cartridge identified in the message.... For more information, see www.hp.com/ go/inkusage. For more information about storing ink cartridges, see Store printing ...
  • HP Officejet 7500A | User Guide - Page 243
    ... clean 27 feeding problems, troubleshoot 27 black dots or streaks, troubleshoot copies 131 scan 136 blank ... sizes supported 174 tray supporting 176 cartridges. See ink cartridges clean automatic document feeder 27 exterior 27 printhead 114 scanner glass 26 clear fax logs 70 color dull 107 color copy ...
  • HP Officejet 7500A | User Guide - Page 244
    ... dots or streaks, troubleshoot copies 131 dots, troubleshoot scan 136 driver warranty 168 DSL, fax setup with parallel phone systems 204 duty cycle 170 ...) 207 sound volume 67 specifications 178 speed 66 test failed 136 test setup 223 troubleshoot 136 voice mail, set ...
  • HP Officejet 7500A | User Guide - Page 245
    ... on copies 131 look different from original scan 135 HP software installation suggestions 160 troubleshooting issues 159 Internet Protocol ... borderless 39 Print photos 35 print settings 33 Mac OS X HP Utility 231 uninstall HP software 230 maintain ink cartridge 125 printhead 113 maintenance align ...
  • HP Officejet 7500A | User Guide - Page 246
    ... locating 10 media supported 176 P pages per month (duty cycle) 170 paper feed fails 96...ordering 199 size, set for fax 57 paper-feed problems, troubleshoot 127 parallel phone systems answering machine setup 216 ...no response 88 printer control panel locating 10 network settings 224 scan from 41 send ...
  • HP Officejet 7500A | User Guide - Page 247
    Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer ... 86 smeared ink 99 S save faxes in memory 55 scan error messages 134 from printer control ...57 regulatory information 181, 186 regulatory model number 188 replace ink cartridges 75 report wireless test 227 243
  • HP Officejet 7500A | User Guide - Page 248
    ...86 tips 85 troubleshooting general network troubleshooting 150 hardware installation suggestions 159 HP software installation suggestions 160 installation issues 159... problems 161 wired network 150 wireless problems 151 TWAIN unable to activate source 134 U uninstall HP software Mac OS X 230 Windows...
  • HP Officejet 7500A | User Guide - Page 249
    ... 135 Windows borderless 39 print brochures 33 Print photos 35 print settings 33 system requirements 171 uninstall HP software 229 wireless communication advanced wireless troubleshooting 151 basic wireless troubleshooting 151 radio, turn off 224 ...
  • HP Officejet 7500A | User Guide - Page 250
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    © 2010 Hewlett-Packard Development Company, L.P. www.hp.com/support



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HP Officejet 7500A - Wide Format e-All-in-One Printer Manual