Print troubleshooting
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87
Envelopes print incorrectly
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87
Borderless printing
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88
The printer is not responding or nothing happens when I try to print
.................................
88
The printer prints meaningless characters
.........................................................................
92
Page order
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92
The margins are not printing as expected
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92
Text or graphics are cut off at the edge of the page
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93
A blank page came out while printing
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95
Paper is not picked up from the input tray
..........................................................................
96
Print quality troubleshooting
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98
Wrong, inaccurate, or bleeding colors
................................................................................
99
Ink is not filling the text or graphics completely
................................................................
102
The printout has a horizontal band of distortion near the bottom of a borderless
print
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104
Printouts have horizontal streaks or lines
.........................................................................
105
Printouts are faded or have dull colors
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107
Printouts seem blurry or fuzzy
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108
Vertical streaks
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110
Printouts are slanted or skewed
.......................................................................................
110
Ink streaks on the back of the paper
................................................................................
111
Poor black text
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111
The printer prints slowly
....................................................................................................
113
Printhead maintenance
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113
Clean the printhead
....................................................................................................
114
Align the printhead
......................................................................................................
114
Print and evaluate a print quality report
......................................................................
114
Advanced printhead maintenance
..............................................................................
120
Advanced ink cartridge maintenance
.........................................................................
125
Solve paper-feed problems
....................................................................................................
127
Solve copy problems
..............................................................................................................
129
No copy came out
.............................................................................................................
129
Copies are blank
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130
Documents are missing or faded
......................................................................................
130
Size is reduced
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130
Copy quality is poor
.........................................................................................................
131
Copy defects are apparent
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131
The printer prints half a page, then ejects the paper
........................................................
132
Paper mismatch
................................................................................................................
132
Copy A3/11x17 animation did not display
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132
Solve scan problems
..............................................................................................................
132
Scanner did nothing
..........................................................................................................
132
Scan takes too long
..........................................................................................................
133
Part of the document did not scan or text is missing
........................................................
133
Text cannot be edited
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134
Error messages appear
....................................................................................................
134
Scanned image quality is poor
........................................................................................
134
Scan defects are apparent
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135
Scan A3/11x17 animation did not display
.........................................................................
136
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