Ricoh Aficio MP 6001 SP Operating Instructions - Page 106

When Stored Files Cannot Be Edited, When the Network Delivery Function Cannot Be Used, When S/MIME

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5. Troubleshooting When Using the Scanner Function When Stored Files Cannot Be Edited This section describes likely causes of and possible solutions for stored files being unable to be edited. Problem Stored files cannot be deleted. File names and passwords cannot be changed. Files cannot be redelivered. Cause Solution Limits have been imposed Contact the administrator. using the available extended security function. When the Network Delivery Function Cannot Be Used 5 This section describes likely causes of and possible solutions for the network delivery function problems. Problem Cannot use the network delivery function. Cannot use the network delivery function. Cause Solution The delivery software may be Contact the administrator. an old version or a security setting may be specified. The network delivery function setting is not correct. Specify it correctly. See "Network Settings Required to Use the Network Delivery Scanner", Network and System Settings Guide . When S/MIME Cannot Be Used This section describes likely causes of and possible solutions for S/MIME-related problems. Problem Cause Solution If several destinations are selected for the broadcasting sequence, the data is sent over twice. Encrypted e-mails are sent to the destinations for which S/ MIME authentication is set, and plain text e-mails are sent to the destinations for which S/MIME authentication is not set. Make sure S/MIME-authentication destinations are separate from plain text destinations. Contact the administrator for details about destination settings. 104

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When Stored Files Cannot Be Edited
This section describes likely causes of and possible solutions for stored files being unable to be edited.
Problem
Cause
Solution
Stored files cannot be
deleted. File names and
passwords cannot be
changed. Files cannot be
redelivered.
Limits have been imposed
using the available extended
security function.
Contact the administrator.
When the Network Delivery Function Cannot Be Used
This section describes likely causes of and possible solutions for the network delivery function problems.
Problem
Cause
Solution
Cannot use the network
delivery function.
The delivery software may be
an old version or a security
setting may be specified.
Contact the administrator.
Cannot use the network
delivery function.
The network delivery function
setting is not correct.
Specify it correctly. See "Network
Settings Required to Use the Network
Delivery Scanner", Network and System
Settings Guide
.
When S/MIME Cannot Be Used
This section describes likely causes of and possible solutions for S/MIME-related problems.
Problem
Cause
Solution
If several destinations are
selected for the broadcasting
sequence, the data is sent
over twice.
Encrypted e-mails are sent to
the destinations for which S/
MIME authentication is set,
and plain text e-mails are sent
to the destinations for which
S/MIME authentication is not
set.
Make sure S/MIME-authentication
destinations are separate from plain text
destinations.
Contact the administrator for details
about destination settings.
5. Troubleshooting When Using the Scanner Function
104
5