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Seagate Mirra Personal Server User Guide (Windows) - Page 138

Troubleshooting, Technical Support, Telephone Support

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The Create a Mirra Web Account window opens. Figure 9~5 Create a Mirra Web Account Window Step 2: Enter the email address of the new account and click OK. Shortly you'll receive a confirmation email and an opportunity to verify or create your password for the new account. Troubleshooting If you encounter problems while setting up or using your Personal Server, read through this Manual for possible solutions. In addition, check the Mirra web site for help at http://www.mirra.com/support/. Technical Support Please be sure to read our Frequently Asked Questions at http://www.mirra.com/ support/index.html before contacting Mirra Technical Support. You can also access our Mirra Help & Tech Support web page by selecting Help>Online Help in the Mirra application on your desktop. Telephone Support Telephone support is available free of charge for the initial setup of your newly purchased Personal Server. Click the Support tab at www.mirra.com for phone numbers and hours of operation. Have the serial number of your Mirra and your license key ready. Mirra Manual for Windows Release 2.2 130

Section	Page
Contents	5
Chapter 1: Introduction	9
System Requirements	9
File System Requirement	10
Network Requirements	10
Chapter 2: Connecting the Components	11
Using a Router	11
Connecting your Mirra to your Computer	11
Setting Up a Single Computer	12
Setting Up Multiple Computers	12
Connecting your Mirra to a Power Source	13
Chapter 3: Setting Up your Mirra	15
Installing the Mirra Software	15
If You’re Updating from 2.0 to 2.2	15
Configuring your Firewall	28
XP Firewall (Internet Connection Firewall)	28
ZoneAlarm Firewall	29
Setting Up the Mirra PC Software	31
Mirra Discovery Process	31
Mirra Setup Wizard	33
Creating a New Web Account	41
Managing your Personal Server	45
Using the Mirra Icons	45
System Tray Icon	45
File and Folder Icons	46
Hiding the File and Folder Icons	46
Personalizing your Mirra	47
Changing Your Email Address	47
Naming your Personal Server	51
Adjusting Network Settings	52
Advanced Network Settings for Manual Addressing	54
Setting Up Multiple Users on One Computer	54
Using Mirra with Windows XP Fast User Switching	60
Setting Up Multiple Computers with One Mirra	61
Accessing the Mirra Screens	62
Using the Status Bar	62
Chapter 4: Using the Status Screen	63
Using the Task Menus	64
Mirra Tasks	64
Configuring a Mirra Name or Advanced Network Settings	64
Setting/Changing an Access Password	65
Alert Tasks	66
Dismissing an Alert	66
Dismissing All Alerts	66
Viewing Alert Details	67
Disabling Popups for this Type of Alert	67
Enabling Popups for this Type of Alert	67
Chapter 5: Backing Up and Restoring Folders	68
Folder-naming Issues	69
Selecting Folders for Backup	69
From the Backup Tasks Menu	72
From your Desktop or Windows Explorer	73
Checking Backup Status on your Computer	74
Verifying a Backup	74
Opening Backups from your Desktop or Windows Explorer	75
Reading the Activity Log	76
Accessing Backups from Other Computers Connected to Your Mirra	77
Copying Files from Another Computer Connected to Your Mirra	79
Copying a Folder from Another Computer	80
Copying a File from Another Computer	82
Restoring Folders After a Crash	83
Using the Backup & Restore Task Menus	86
Backup Tasks	86
Backing Up a New Folder	86
Selecting a Recommended Backup	86
Removing a Folder from Backup	86
Restore Tasks	87
Restoring a Folder	87
Stopping a Restore	88
Saving a Folder	88
Saving a File	89
Undeleting a File or Folder	90
File/Folder Tasks	92
Opening a Folder in Mirra	92
Opening a Folder in Windows	92
Opening a File in Windows	93
Sharing a Folder	93
Viewing Previous Versions of a File	93
Purging Files and Folders from your Personal Server	94
Version Tasks	95
Saving a Selected Version of a File	95
Restoring a Selected Version of a File	96
Notes on Backing Up and Restoring Files and Folders	96
Chapter 6: Sharing Folders	98
Using the Sharing Screen	98
Sharing via the Web	99
Setting Up an Address Book	99
Address Book Tasks	101
Adding an Address	101
Editing an Address	102
Deleting an Address	102
Sharing a Folder with an Address	102
Sharing via the Local Network	103
Using the Share a Folder Window	103
Opening the Share a Folder Window	103
From the Address Book Screen	104
From the Sharing Screen	105
From the Backup & Restore Screen	107
From your Windows PC Desktop or Windows Explorer	109
Selecting a Folder to Share	111
Selecting Share Recipients	112
By Email Address	112
On the Local Network	113
Setting Folder Permissions	113
Notifying Share Recipients	114
Shares via the Web	114
Shares via the Local Network	114
Completing the Share	115
Synchronizing Folders	115
Synchronizing Versions	116
Working with Synchronized Folders	116
Stopping Synchronization	118
Managing Shared Folders	118
Sharing Tasks	118
Sharing a Folder	118
Opening a Shared Folder	119
Stopping a Share	119
Synchronizing Folders	119
Stopping Synchronization	120
Changing Folder Shares	120
Saving a Folder	122
Saving a File	123
Notes on Sharing Folders	124
Chapter 7: Setting Up Web Access	125
Creating a Mirra Web Account	125
Enabling Folders for Web Access	128
Web Access Tasks	129
Enabling a Folder for Web Access	129
Disabling a Folder for Web Access	130
Enabling All Folders for Web Access	130
Disabling All Folders for Web Access	130
Setting Web Access Preferences	130
Notes on Accessing Files via the Web	130
Chapter 8: Reading the Activity Log	132
Chapter 9: Managing Your Mirra	134
Checking the Backup Status of all Computers	134
Turning Off your Personal Server	135
Returning to Factory Defaults	136
Changing a Mirra Account	137
Troubleshooting	138
Technical Support	138
Telephone Support	138
Online Support	139
MirraGuard Data Guarantee	139
Index	140
Symbols	140
A	140
B	141
C	141
D	142
E	142
F	142
I	143
L	143
M	143
N	144
O	144
P	145
R	145
S	145
T	147
U	148
V	148
W	149
X	149