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Error Messages, the Brother Fax-Back

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228 C H A P T E R T W E N T Y F I V E Error Messages As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages. You can correct most problems by yourself. If you need additional help, call the Brother Fax-Back System. USA: 1-800-521-2846 From within Canada: 1-800-681-9838 ERROR MESSAGES ERROR MESSAGE CAUSE ACTION CHECK CASSETTE MFC cassette cover is open or MFC cassette is Close cassette cover or install cassette not installed properly. properly. CHECK PAPER MFC is out of paper. Add paper to cassette. CHECK PAPER SIZE Your Paper Size setting may not match the Change either paper in cassette or change Paper size of paper in the cassette. Size setting. COMM. ERROR Poor phone line quality caused communication error. Try the call again. If problem continues, call Telephone Company to check your phone line. CONNECTION FAIL You tried to poll a fax machine that is not in Verify the other party's polling setup. Polled Waiting mode. COOLING DOWN The print head has overheated. Unplug the MFC and wait 30 minutes for it to cool. COVER OPEN Top cover is not closed completely. Open, then close, the cover. DISCONNECTED The other party or other party's fax machine Try to transmit or receive again. terminated the call. DOCUMENT JAM Documents were not inserted or fed properly, See p. 229. or document was longer than about 40" inches (90cm). INK EMPTY One or more of the ink cartridges is out of ink. Replace the ink cartridges. See pp. 243-246. MACHINE ERROR MFC has a mechanical problem XX Call Brother Customer Service. USA: 1-800-284-4329 From within Canada: 1-800-853-6660 From within Montreal:1-514-685-6464 MEMORY FULL You can't store data in the memory. See p. 116. NEAR EMPTY One or more of the ink cartridges is running Order a new ink cartridge. See pp. ii. out of ink. NO RESPONSE/BUSY The number you dialed does not answer or Verify the number and try again. is busy. NOT REGISTERED You tried to access a One Touch or Speed Dial Set up the One Touch or Speed Dial number. number that is not programmed. See pp. 71-73. PRINTER JAM The paper is jammed in the MFC. See pp. 230-233. SET CARTRIDGES An ink cartridge is not installed properly. Re-install the ink, seating it properly. See pp. 243-246. WARMING UP The print head detects low temperature. Wait until the MFC warms up.

Section	Page
Cover MFC7150C MFC7160C	1
If You Need to Call Customer Service	2
Year 2000 Compliant	2
Brother Numbers	3
Fax-Back System	3
Brother on the World Wide Web	3
Brother Bulletin Board	3
For Customer Service	3
Ordering Accessories and Supplies	4
Table of Contents	5
1. Introduction	16
Using This Manual	16
Finding Information	16
Test Sheet Procedures (For USA Only)	17
About Fax Machines	17
Fax Tones and Handshake	17
ECM (Error Correction Mode)	18
MFC 7150C Control Panel Overview	19
MFC 7160C Control Panel Overview	20
2. MFC Setup and Connections	22
Caution	22
Packing List	23
Choosing a Location	24
Assembly	25
Installing the Ink Cartridges	30
Special Line Considerations	34
Roll Over Phone Lines	34
Two-Line Phone System	34
Converting Telephone Wall Outlets	35
Installing MFC, External Two-Line TAD, and Two-Line Telephone	35
Multi-Line Connections (PBX)	36
Custom Features on a Single Line	37
Connecting an External Telephone Answering Device (TAD)	37
Sequence	37
Connections	38
Outgoing Message (OGM)	38
Connecting an External Telephone	38
3. Paper	40
About Brother Paper	40
Paper Specifications for Casette and Manual Feed Slot	41
Print Area	42
4. On-Screen Programming	44
User-Friendly Programming	44
Function Mode	44
Alternating Displays	45
Function Selection Table	45
5. Initial Setup	50
Getting Started	50
Setting Dialing Mode (Tone/Pulse)	50
Setting Date and Time	51
Setting Station ID	51
Entering Text	52
Inserting spaces	52
Making corrections	52
Repeating letters	53
Special characters and symbols	53
Setting Beeper Volume	54
Setting the Handset Volume	54
Setting the Speaker Volume (For MFC 7160C Only)	54
Setting the Ring Volume	55
Memory Storage	55
Delayed Timer	55
6. Setup Receive	56
Basic Receiving Operations	56
Setting the Select Answer Mode	56
To select or change your Answer Mode	57
Setting Ring Delay	57
Setting F/T Ring Time (For FAX/TEL Mode Only)	58
Record F/T OGM (FAX/TEL Outgoing Message) (For MFC 7160C Only)	59
Easy Receive	59
Printing a Reduced Incoming Document	60
Recommended Reductions	60
Setting Paper Size	61
Advanced Receiving Operations	62
Operation from Extension Telephone	62
For FAX/TEL Mode Only	62
Changing Remote Codes	62
To change Remote Codes	63
Printing a Fax in Memory (For MFC 7150C Only)	63
Polling	63
Setting Up Polling Receive	64
Setting Up Sequential Polling Receive	65
Canceling a Scheduled Job	66
Distinctive Ringing	66
Registering the Distinctive Ringing Pattern	67
Caller ID	68
Viewing Caller ID List	68
Clearing a Caller ID Stored in Memory	69
Printing Caller ID List	69
7. Setup Send	70
Before You Begin	70
ADF (Automatic Document Feeder)	71
Resolution	71
Manual Transmission	72
Automatic Transmission	72
Manual and Automatic Fax Redial	72
Dual Access	72
Real Time Transmission	73
Checking Job Status	73
Canceling Jobs in Memory	73
Basic Sending Operations	74
Composing Electronic Cover Page	74
Cover Page for Next Fax Only	75
Always Send Cover Page	76
Using a Printed Cover Page	77
Cover Page Message	77
Composing Your Own Comments	77
Contrast	78
Advanced Sending Operations	79
Overseas Mode	79
Call Reservation	80
Print Sample Call Back Message	81
Delayed FAX	81
Broadcasting	82
Multiple Resolution Transmission	83
Setting Up for Polling Transmit	84
Interrupting Delayed Fax and Polling Transmit Jobs	85
8. Setup Auto Dial Numbers	86
Storing Numbers for Easy Dialing	86
Storing One Touch Dial Numbers	86
Storing Speed Dial Numbers	88
Changing One Touch and Speed Dial Numbers	89
Setting Up Groups for Broadcasting	90
9. Telephone (Voice) Operation	92
Dialing Options	92
Manual Dialing	92
One Touch Dialing	93
Speed Dialing	93
Access Codes and Credit Card Numbers	94
Hold	94
Pause	94
Tone/Pulse	95
Searching Telephone Index	95
Answering Calls with the Speaker Phone (For MFC 7160C Only)	95
10. Remote Fax Options (For MFC 7150C Only)	96
Fax Forwarding/Paging	96
Programming a Fax Forwarding Number	96
Programming Paging Number	97
Setting Fax Storage	98
Changing Remote Access Code	99
Remote Retrieval	100
Using Remote Access Code	100
Remote Commands	101
Retrieving Memory Status List	102
Retrieving Fax Messages	102
Changing Fax Forwarding Number	103
11. Printing Reports	104
MFC Settings and Activity	104
To Print a Report	105
Transmission Verification (Xmit) Report	105
Activity Report Interval	105
12. Message Center (For MFC7160C Only)	106
Introduction	106
Message Center Mode	106
Flexible Memory Settings (Message Storage)	107
Setting Up Message Center	107
Setting Message Storage	108
Recording Message Center Outgoing Message (OGM)	108
Listening to Outgoing Message (OGM)	109
Erasing Outgoing Message (OGM)	109
Activating Message Center Mode	109
Message Indicators	109
Playing Voice Messages and Memos	110
Printing a Fax Message	110
Backup Printing Option	111
Erasing Messages	111
To erase messages all at once	112
Setting Maximum Time for Incoming Messages	112
Setting Toll Saver	113
ICM Recording Monitor	113
Recording a Memo	113
Recording a Conversation	114
Fax Forwarding/Paging	114
Programming a Fax Forwarding Number	114
Programming Paging Number	115
Remote Retrieval	116
Using Remote Access Code	116
Changing Remote Access Code	116
Remote Control Commands	117
Retrieving Memory Status List	118
Retrieving Fax Messages	118
Changing Fax Forwarding Number	119
13. Copy Operations	120
Basic Copy Operations	120
Making Multiple Copies	121
Making Enlarged or Reduced Copies (Temporary Setting)	121
Copy Quality – Temporary Settings	123
Using the Copy Quality Key	123
Using the Paper Type Key	124
Using the Brightness Key	125
Copy Quality – Default Settings	125
Changing Default Settings	125
Select Paper Type	127
Select Copy Quality	128
Select Type of Original	128
Color Adjustment	129
Copy Brightness	129
Copy Contrast	129
Selecting a Single Color (One Color)	130
Memory Full Message	131
Legal Limitations	132
14. Walk-Up Video Printing	134
Getting Started	134
Auto Switch	135
Color Video Printing	135
Black & White Video Printing	136
Video Print Quality – Temporary Settings	136
Using the Copy Quality Key	136
Using the Paper Type Key	137
Using the Brightness Key	138
Changing Default Settings	139
Setting Paper Type	141
Setting Video Printing Quality	141
Setting Video Type	141
Setting Print Size	142
Video Printing Color Adjustment	143
Video Printing Brightness	143
Video Capture to PC	143
15. Setting Up the MFC and Computer to Work Together	144
Before You Install Multi-Function Link Pro Software	144
If You Don’t Have a CD-ROM Drive	145
Computer Requirements	145
Connecting the MFC to the Computer	146
Installing Multi-Function Link Pro Software (CD-ROM 1)	147
Overview of Basic Steps	147
Choosing the Software to Install	147
Other Options	148
Installing the Brother Software	149
Helpful Hints for Windows® 3.1, 3.11, 95 and 98	152
Receiving Messages into the PC	152
Multi-Function Link Pro Mode	153
16. Using MFC as Printer	154
Features	154
Printer Driver	155
Choosing the Right Kind of Paper	155
Multi-purpose Sheet Feeder	156
Loading Paper	156
Manual Feed Slot	157
Setup for Envelopes	158
Simultaneous Printing/Fax	159
Printer Operation Keys	159
On/OffLine Key	159
Reset Key	159
Priority Key	159
Ink Management Key	160
Turning Off Bi-directional Printing	160
17. PC Printing	162
Printer Emulation	162
Using the Maintenance Utility Program for Printing from DOS	162
Maintenance	162
Data 1	163
Data 2	163
Installing the Brother MFC-7100 Series DOS Tools	163
Using the Brother MFC-7100 Series Printer Driver	164
The Paper Tab	164
Paper Size	165
User Defined Paper Size	165
Paper Source	166
Feeder	166
Manual Feed	166
Orientation	166
Scaling	166
2 in 1	166
Copies	167
Collate	167
Reverse Order	167
The Quality/Color Tab	168
Quality	169
Media	169
Color/Mono	170
Color	170
Mono	170
Controlling the Color	170
Document	171
Custom Setting	171
Color Matching	171
Halftone Pattern	172
Effect	172
The Control/Maintenance Tab	173
Monitor Calibration	174
Bi-Directional Printing	174
Maintenance	174
The Cleaning Tab	174
Test Print	174
Cleaning	175
The Printer Adjustment Tab	175
Vertical Alignment	175
18. Using the Multi-Function Link Pro Software	176
Introduction	176
Multi-Function Link Pro	177
Visioneer PaperPortTM LE	178
Sending a Fax from Your PC	179
Sending a Quick Fax	179
Sending a Fax from the Main Menu	180
Sending a Fax from a Windows® Application	181
Receiving Faxes into the PC	181
Checklist for the MFC	181
Checklist for Your PC	182
Viewing Received Faxes	182
Scanning a Document	183
TWAIN COMPLIANT	183
Accessing the Scanner	183
Scanning a Document into the PC	184
Settings in the Scanner Window	184
Resolution:	184
Color Type:	185
Size:	185
Custom:	186
Adjust:	186
Paper:	186
Video Capture:	186
PreScanning an Image	186
How to use PreScan to adjust an Image:	187
Brother Resource Manager	188
Video Capture from the PC	188
Connecting Your Video Equipment	188
Capturing An Image	189
19. Using Internet Faxing with NetCentricTM FaxStorm	192
NetCentric Internet Fax	192
Before You Begin	193
Compatible Operating Systems	193
Your Fax Service Account	193
Receiving Faxes	193
Creating An Inbound Account	194
Installing NetCentric™ FaxStorm	194
Overview of Utilities	195
Contact Manager	195
Cover Page Builder	195
Print Driver	195
Status Manager	195
Viewfax (A Fax File Viewing Application)	196
Accessing NetCentric™ FaxStorm	196
Sending Faxes	196
General tab	197
Addressing A Fax	197
Adding Contacts One at a Time	197
Selecting a Group (or a Contact from a Group)	197
Saving a New Contact from the Fax Send Window	198
Specifying a Cover Page	198
About Sending a Fax as E-mail	199
Attachments Tab	199
Options/Sender Tab	200
Sending a Fax from Other Windows® Applications	200
If You Are Using Windows® 95 or 98	200
If You Are Using Windows NT® Workstation Version 4.0	201
Setting Up Contacts in the Contact Manager	202
To add a New Contact to the All Group:	202
To add a New Contact to Another Group:	203
Changing Contact Detail	203
Setting Up Multiple Addresses	204
Moving or Copying a Contact to Another Group	205
Creating a Group for Broadcasting	205
Managing Your Faxes in the Status Manager	206
Accessing the Status Manager	206
Checking the Status of Sent Faxes (Outbox)	206
Viewing Faxes You Received (Inbox)	207
Managing Faxes from Your Account Page	207
Accessing Your Account Page	207
Viewing Received Faxes in Your Account Page Inbox	208
Checking Sent Faxes in Your Account Page Outbox	208
Customer Support	209
Contact NetCentric Corporation at	209
20. Using Automatic E-Mail Printing	210
Automatic E-Mail Printing (For Windows® 95 and 98 Only)	210
Main Features	211
Automatic E-Mail Printing is for Windows® 95 and 98 Only	211
You Cannot Use a 16 bit TCP/IP Stack	211
If You Are Using Korean Windows® 95 or 98	211
Setting Up Automatic E-Mail Printing	212
Setting Up the Server	212
Setting the Check Time	213
Using Automatic E-Mail Printing	214
Uninstalling Automatic E-Mail Printing from Windows® 95 or 98	214
If the Uninstall Program Displays An Error Message	214
To Access the Add/Remove Programs Properties Window:	215
21. Color Faxing with 3D FaxSpeed (For Windows® 3.1, 3.11, 95 and 98 Only)	216
How 3D FaxSpeed Works	216
Special Coded Format (InfoImage)	216
Installing 3D FaxSpeed	217
Selecting Multi-Function Link Pro As Your Fax Application	218
Creating 3D FaxSpeed Read Module Disks for Recipients	219
Quick Start Procedures	220
How to Send an InfoImage	220
To Send an InfoImage with 3D FaxSpeed Standard Send:	220
Using the 3D FaxSpeed Macro	221
To print the current document in your word processor directly to 3D FaxSpeed:	221
How to Read an InfoImage that Was Printed at Your MFC	221
Follow these steps when a received InfoImage printed at the MFC:	221
How to Read an InfoImage that Was Received Into MFL Pro	222
To read an InfoImage after viewing it in the MFL Pro Viewer/Editor:	222
If the Recipient Uses Another Fax Application	223
3D FaxSpeed Read Module for Recipients	223
For recipients of your InfoImage who are using another fax application:	223
If the Recipient Uses a Fax Machine and Scanner	224
3D FaxSpeed Read Module for Recipients	224
For recipients of your InfoImage who are using a fax machine and scanner:	224
22 Optional Accessories (For MFC 7160C Only)	226
Memory Board	226
Optional Memory for the Fax Operations	226
Installing the Optional Memory Board	227
23 Important Information	230
Standard Telephone and FCC Notices	230
These notices are in effect on models sold and used in the United States only.	230
Important—About the Interface Cable	232
Federal Communications Commission (FCC) Declaration of Conformity (For USA Only)	232
Industry Canada Compliance Statement (For Canada Only)	233
International Energy Star Compliance Statement	233
Important Safety Instructions	234
Notice – Disclaimer of Warranties	236
Compilation and Publication Notice	236
Trademarks	237
24 Specifications	238
Product Description	238
Fax Specifications	238
Printer Specifications	240
Printing	240
Controller	240
Print Media	241
25 Troubleshooting and Maintenance	242
Troubleshooting	242
Fax-Back System	242
Brother on the World Wide Web	242
Brother Bulletin Board	242
Error Messages	243
Document Jam	244
Printer Jam or Paper Jam	245
If You Are Having Difficulty with Your MFC	249
How to Improve Print Quality	251
Test Print	251
Cleaning the Print Head	251
Aligning Ink Cartridges	252
Turning Off Bi-directional Printing	253
Packing and Shipping the MFC	254
Regular Maintenance	257
Cleaning the Scanner	257
Cleaning the MFC Printer Platen	257
Cleaning the Pick-up Roller	258
Replacing the Ink Cartridges	258
For Customer Service	261
Glossary	262
Index	268
Year 2000 Compliant	274

Match case Limit results 1 per page

228

CHAPTER

TWENTY

FIVE

Error Messages

As with any sophisticated office product, errors may sometimes occur. If

this happens, your MFC often identifies the problem and displays an error

message. The table below explains the most common error messages.

You can correct most problems by yourself. If you need additional help, call

the Brother Fax-Back

System.

USA:

1-800-521-2846

From within Canada:

1-800-681-9838

ERROR MESSAGE

CAUSE

ACTION

CHECK CASSETTE

MFC cassette cover is open or MFC cassette is

Close cassette cover or install cassette

not installed properly.

properly.

CHECK PAPER

MFC is out of paper.

Add paper to cassette.

CHECK PAPER SIZE

Your Paper Size setting may not match the

Change either paper in cassette or change Paper

size of paper in the cassette.

Size setting.

COMM. ERROR

Poor phone line quality caused

Try the call again. If problem continues, call

communication error.

Telephone Company to check your

phone line.

CONNECTION FAIL

You tried to poll a fax machine that is not in

Verify the other party’s polling setup.

Polled Waiting mode.

COOLING DOWN

The print head has overheated.

Unplug the MFC and wait 30 minutes for

it to cool.

COVER OPEN

Top cover is not closed completely.

Open, then close, the cover.

DISCONNECTED

The other party or other party’s fax machine

Try to transmit or receive again.

terminated the call.

DOCUMENT JAM

Documents were not inserted or fed properly,

See p. 229.

or document was longer than about 40"

inches (90cm).

INK EMPTY

One or more of the ink cartridges is out of ink.

Replace the ink cartridges. See pp. 243–246.

MACHINE ERROR

MFC has a mechanical problem

Call Brother Customer Service.

USA:

1-800-284-4329

From within Canada:

1-800-853-6660

From within Montreal:1-514-685-6464

MEMORY FULL

You can’t store data in the memory.

See p. 116.

NEAR EMPTY

One or more of the ink cartridges is running

Order a new ink cartridge. See pp. ii.

out of ink.

NO RESPONSE/BUSY

The number you dialed does not answer or

Verify the number and try again.

is busy.

NOT REGISTERED

You tried to access a One Touch or Speed Dial

Set up the One Touch or Speed Dial number.

number that is not programmed.

See pp. 71–73.

PRINTER JAM

The paper is jammed

in the MFC.

See pp. 230–233.

SET CARTRIDGES

An ink cartridge is not installed properly.

Re-install the ink, seating it properly. See

pp. 243–246.

WARMING UP

The print head detects low temperature.

Wait until the MFC warms up.