Dell Inspiron 2000 Reference and Troubleshooting Guide - Page 39
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This chapter guides you through some initial checks and procedures that can solve basic computer problems. It also provides detailed troubleshooting information and procedures to solve more complex problems. Complete the checks in this chapter before you call Dell for technical assistance; even if these checks do not provide an immediate solution, they can help technicians help you diagnose and fix the problem. To perform an initial check of your computer, perform the following steps. NOTE: If your computer is wet or damaged, refer to "If Your Computer Gets Wet" or "If Your Computer is Dropped or Damaged" found later in this chapter. 1. If the problem you are experiencing began after making a change to your computer, such as installing new hardware or software, undo the change if possible. If the problem is resolved, check any documentation that came with the option you attempted to install or that describes the change you made. In particular, read any text files (such as readme.txt) included with the software package or hardware product; such files contain information that updates or supplements the documentation for the software or hardware. Typically, readme files provide installation information, describe new product enhancements or corrections that have not yet been documented, and list known problems. If you were trying to install new hardware, double-check configuration settings and available system resources. Refer to the documentation that accompanied the hardware device for more information. Also make sure you changed the appropriate settings in the system setup program for the system's new hardware configuration (refer to Appendix B, "Using the System Setup Program"). If you need technical assistance, contact the product manufacturer or the company from whom you purchased the product. support.dell.com Basic Troubleshooting 3-1