Dell Inspiron 2000 Reference and Troubleshooting Guide - Page 83

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Getting Help

5-19

U.S.A.

(Austin, Texas)

Automated Order-Status System . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-433-9014

AutoTech (Automated technical support) . . . . . . . . . . . . . . .toll free: 1-800-247-9362

Dell Home and Small Business Group:

Customer Technical Support

(Return Material Authorization Numbers). . . . . . . . . . . . . . toll free: 1-800-624-9896

Customer Technical Support

(Home sales purchased via

http://www.dell.com

) . . . . . toll free: 1-877-576-3355)

Customer Service

(Credit Return Authorization Numbers) . . . . . . . . . . . . . . . toll free: 1-800-624-9897

National Accounts

(systems purchased by established Dell national accounts [have

your account number handy], medical institutions, or value-added resellers [VARs]):

Customer Service and Technical Support

(Return Material Authorization Numbers). . . . . . . . . . . . . . toll free: 1-800-822-8965

Public Americas International

(systems purchased by governmental agencies

[local, state, or federal] or educational institutions):

Customer Service and Technical Support

(Return Material Authorization Numbers). . . . . . . . . . . . . . .toll free: 1-800-234-1490

Dell Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-289-3355

toll free: 1-800-879-3355

Spare Parts Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-357-3355

DellWare

TM

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-753-7201

DellWare FaxBack Service . . . . . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . .728-1681

Fee-Based Technical Support . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9005

Sales (Catalogs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-426-5150

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-727-8320

TechFax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-950-1329

TechConnect BBS. . . . . . . . . . . . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . 728-8528

Dell Services for the Deaf, Hard-of-

Hearing, or Speech-Impaired . . . . . . . . . . toll free: 1-877-DELLTTY (1-877-335-5889)

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512338-4400

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Section	Page
Title Page	1
Safety Instructions	3
Ergonomic Computing Habits	5
Protecting Against Electrostatic Discharge	7
Preface	9
About This Guide	9
Limited Warranty and Return Policy Information	10
Other Documents You May Need	10
Notational Conventions	10
Notes, Notices, and Cautions	10
Typographical Conventions	11
Contents	13
Introduction	19
Hardware Features	19
Front View of the Computer	21
Back View of the Computer	22
Bottom View of the Computer	23
Software Features	23
ENERGY STAR® Compliance	24
Available Options and Upgrades	25
Getting Help	25
Options and Upgrades	27
Using the AC Adapter	27
Installing a Battery	28
Battery Charge Gauge	29
Percentage of Charge	30
External Media Bay Cable	31
Using the External Media Bay	31
Device Configuration	33
Installing Devices With Softex BayManager Software	33
Using the Diskette Drive Module as an External Device	34
Installing an Internal Hard-Disk Drive	34
Returning a Hard-Disk Drive to Dell	37
Connecting Other External Devices	37
Basic Troubleshooting	39
Checking the Basics	39
Checking Connections	40
Environmental Factors	40
Power	41
Modem	41
Drives	42
Cleaning Diskette Drives	43
Look and Listen	43
System Setup Program Options	44
Finding Software Solutions	45
Installing and Configuring Software	45
Start-Up Files	46
Using Software	46
Error Messages	46
Input Errors	46
Memory-Resident Programs	46
Program Conflicts	47
Avoiding Interrupt Assignment Conflicts	47
Resolving IRQ Conflicts	48
If Your Computer Gets Wet	49
If Your Computer is Dropped or Damaged	50
Running the Dell Diagnostics	50
Starting the Dell Diagnostics	51
Dell Diagnostics Main Screen	53
Confirming the System Configuration Information	54
Using the Dell Diagnostics	55
Menu	55
Keys	55
Device Group	55
Device	55
Test	56
Versions	56
System Software Solutions	57
Partitioning and Formatting the Hard-Disk Drive	57
Installing the Windows 98 Operating System	59
Installing Drivers and Utilities from the System Software CD	59
Suspend-to-Disk Utility	61
Creating an S2D File for Windows 98	61
Creating an S2D Partition for Windows NT	62
Contacting Dell	63
Getting Help	65
Technical Assistance	65
Help Tools	66
World Wide Web	66
AutoTech Service	67
TechFax Service	67
TechConnect BBS	67
Automated Order-Status System	68
Technical Support Service	68
Problems With Your Order	68
Product Information	68
Returning Items for Warranty Repair or Credit	69
Before You Call	69
Dell Contact Numbers	71
Technical Specifications	85
Using the System Setup Program	91
Accessing the System Setup Program	92
Main Menu	92
Advanced Menu	94
I/O Device Configuration Submenu	96
Security Menu	98
Power Menu	100
Boot Menu	103
Exit Menu	105
Error Messages	107
System Messages	107
Regulatory Notices	111
FCC Notices (U.S. Only)	112
Class A	113
Class B	113
Modem Regulatory Information	113
Fax Branding	114
IC Notice (Canada Only)	114
Modem Regulatory Information	115
CE Notice (European Union)	116
Battery Disposal	116
VCCI Notice (Japan Only)	116
Class A ITE	117
Class B ITE	117
MOC Notice (South Korea Only)	118
Class A Device	118
Class B Device	118
NOM Information (Mexico Only)	119
Información para NOM (únicamente para México)	120
BSMI Notice (Taiwan Only)	120
Limited Warranty, Return Policy, and Year 2000 Statement of Compliance	121
Limited Three-Year Warranty (U.S. Only)	121
Coverage During Year One	121
Coverage During Years Two and Three	122
General Provisions	122
Limited Three-Year Warranty (Canada Only)	123
Coverage During Year One	124
Coverage During Years Two and Three	124
General Provisions	125
“Total Satisfaction” Return Policy (U.S. and Canada Only)	125
Year 2000 Statement of Compliance for Dell-Branded Hardware Products	126
Previous Products	127
Software	127
Additional Information	127

Dell Inspiron 2000 Reference and Troubleshooting Guide - Page 83

U.S.A., Dell Home and Small Business Group, National Accounts, Public Americas International

Page 83 highlights