Dell OptiPlex GX300 User Guide - Page 33

Help Overview: Dell™ OptiPlex™ GX300 System User's Guide

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Back to Contents Page Help Overview: Dell™ OptiPlex™ GX300 System User's Guide Technical Assistance Help Tools Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Run the Dell Diagnostics. 2. Make a copy of the Diagnostics Checklist and fill it out. 3. Use Dell's extensive suite of online services available at Dell's World Wide Web site (http://www.dell.com) for help with installation and troubleshooting procedures. 4. If the preceding steps have not resolved the problem, call Dell for technical assistance. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. NOTE: Dell's Express Service Code system may not be available in all countries. For instructions on using the technical support service, see "Technical Support Service" and "Before You Call." Help Tools Dell provides a number of tools to assist you. These tools are described in the following sections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability. World Wide Web The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access most of the services described in this section, including AutoTech, TechFax, order status, technical support, and product information. You can access Dell's support Web site at http://support.dell.com. To select your country, click the map that appears. The Welcome to support.dell.com page opens. Enter your system information to access help tools and information. You can contact Dell electronically by using the following addresses: l World Wide Web http://www.dell.com/ http://www.dell.com/ap/ (for Asian/Pacific countries only) http://www.euro.dell.com (for Europe only) http://www.dell.com/la/ (for Latin American countries) l Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user: anonymous, and use your e-mail address as your password. l Electronic Support Service [email protected]

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Back to Contents Page
Help Overview: Dell™ OptiPlex™ GX300 System User's Guide
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1.
Run the Dell Diagnostics.
2.
Make a copy of the
Diagnostics Checklist
and fill it out.
3.
Use Dell's extensive suite of online services available at Dell's World Wide Web site (
) for help with installation and
troubleshooting procedures.
4.
If the preceding steps have not resolved the problem, call Dell for technical assistance.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support
personnel. If you do not have an Express Service Code, open the
Dell Accessories
folder, double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the technical support service, see "
Technical Support Service
" and "
Before You Call
."
Help Tools
Dell provides a number of tools to assist you. These tools are described in the following sections.
World Wide Web
The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access
most of the services described in this section, including AutoTech, TechFax, order status, technical support, and product information.
You can access Dell
’
s support Web site at
. To select your country, click the map that appears. The
Welcome to
support.dell.com
page opens. Enter your system information to access help tools and information.
You can contact Dell electronically by using the following addresses:
l
World Wide Web
(for Asian/Pacific countries only)
(for Europe only)
(for Latin American countries)
l
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.
l
Electronic Support Service
Technical Assistance
Product Information
Help Tools
Returning Items for Warranty Repair or Credit
Problems With Your Order
Before You Call
NOTE: Dell's Express Service Code system may not be available in all countries.
NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell
representative for information on availability.