HP 3500 HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 10

Supplies life ...108 Approximate replacement intervals for supplies for the hp color LaserJet 3500 series printer ...108 Approximate replacement intervals for supplies for the hp color LaserJet 3700 series printer ...108 Checking the print cartridge life 109 Print cartridge storage ...110 HP print cartridges ...110 Non-hp print cartridges 110 Print cartridge authentication 111 HP fraud hotline ...111 Replacing supplies and parts 112 Locating supplies and parts 112 Supply replacement guidelines 112 Changing print cartridges 112 Replacing the transfer kit 115 Replacing the fuser and pickup roller 119 Cleaning the printer ...128 To clean the printer using the printer control panel 128 Configuring e-mail alerts ...129 8 Problemsolving Basic troubleshooting checklist 132 Factors affecting printer performance 132 Control panel message types 133 Status messages ...133 Warning messages ...133 Error messages ...133 Critical error messages 133 Control panel messages ...134 Paper jams ...152 Paper jam recovery ...152 Common causes of paper jams 154 Clearing paper jams ...157 Jam in Tray 1 ...157 Jam in Tray 2 or Tray 3 159 Jam inside the upper rear door 161 Jam inside the fuser area 164 Jam inside the lower rear door (rear output bin 169 Jam inside the front door 170 Jam in the duplexer ...172 Paper handling problems ...174 Troubleshooting information pages 181 Paper path test page ...181 Registration page ...181 Event log ...182 Printer response problems 183 Printer control panel problems 187 Color printing problems ...188 Incorrect printer output ...190 Guidelines for printing with different fonts 191 Software application problems 192 Print quality troubleshooting 193 Print quality problems associated with paper 193 Overhead transparency defects 193 viii ENWW