HP 3500 HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 187
Issue, Cause, Solution, FIRST, EXCLUSIVELY, USE REQUESTED TRAY, Configuration Menu. This will
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Issue Cause Solution Printer feeds incorrect page size The correct size paper is not loaded in the tray. Load the correct size paper in the tray. The correct size paper is not selected in the software application or printer driver. Confirm that the settings in the application and printer driver are appropriate, since the application settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings. The correct size paper for Tray 1 is not selected in the printer control panel. From the control panel, select the correct size paper for Tray 1. The paper size is not configured correctly for the tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. Printer pulls from incorrect tray You are using a driver for a different printer. Use a driver for this printer. The specified tray is empty. Load paper in the specified tray. Tray behavior for the requested tray is set to FIRST in the system setup submenu of the Configure Device menu. Change the setting to EXCLUSIVELY. The paper size is not configured correctly for the tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. The USE REQUESTED TRAY setting in the printer control panel is set to EXCLUSIVELY, and the requested tray is empty. The printer will not use another tray. Load paper in the requested tray. or Change the setting from EXCLUSIVELY to FIRST in the Configuration Menu. This will allow the printer to use the paper in other trays if no paper is loaded in the specified tray. ENWW Paper handling problems 175