HP 3500 HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 205

Print quality troubleshooting, Print quality problems associated with paper

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Print quality troubleshooting If you are experiencing problems with print quality, the following sections might help identify the cause of the problem. Print quality problems associated with paper Some print quality problems arise from use of inappropriate paper. ● Use paper that meets HP paper specifications. See Supported paper weights and sizes. ● The surface of the paper is too smooth. Use paper that meets HP paper specifications. See Supported paper weights and sizes. ● The driver setting is incorrect. To change the paper type setting, see Type and Size. ● The paper you are using is too heavy for the paper type setting you selected, and the toner is not fusing to the paper. ● The moisture content of the paper is uneven, too high, or too low. Use paper from a different source or from an unopened ream of paper. ● Some areas of the paper reject toner. Use paper from a different source or from an unopened ream of paper. ● The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this solves your problem, consult with the supplier of your letterhead to verify that the paper used meets the specifications for this printer. See Supported paper weights and sizes. ● The paper is excessively rough. Use a smoother, xerographic paper. Note Overhead transparency defects Overhead transparencies can display any of the image quality problems that any other type of paper will cause, as well as defects specific to printing on transparencies. In addition, because transparencies are pliable while in the print path, they are subject to being marked by the paper-handling components. Allow transparencies to cool for at least 30 seconds before handling them. ● In the printer driver Paper tab, select Transparency as the paper type. Also, make sure that the tray is correctly configured for transparencies. ● Check that the transparencies meet the specifications for this printer. See Supported paper weights and sizes. For more information on media specifications and ordering information, consult the HP LaserJet Printer Family Print Media Specification Guide. For the HP Color LaserJet 3500 series printer, go to http://www.hp.com/support/clj3500. For the HP Color LaserJet 3700 series printer, go to http://www.hp.com/support/clj3700. For downloadable manuals, select Manuals. ● The transparencies you are using are not designed for proper toner adhesion. Use only transparencies designed for HP Color LaserJet printers. ● Handle transparencies by the edges. Oil from fingers can cause spots and smudges on the transparencies. ● Small, random, dark areas on the trailing edge of solid fill pages may be caused by transparencies sticking together in the output bin. Try printing the job in smaller batches. ENWW Print quality troubleshooting 193

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Print quality troubleshooting
If you are experiencing problems with print quality, the following sections might help identify
the cause of the problem.
Print quality problems associated with paper
Some print quality problems arise from use of inappropriate paper.
●
Use paper that meets HP paper specifications. See
Supported
paper
weights
and
sizes
.
●
The surface of the paper is too smooth. Use paper that meets HP paper specifications.
See
Supported
paper
weights
and
sizes
.
●
The driver setting is incorrect. To change the paper type setting, see
Type
and
Size
.
●
The paper you are using is too heavy for the paper type setting you selected, and the
toner is not fusing to the paper.
●
The moisture content of the paper is uneven, too high, or too low. Use paper from a
different source or from an unopened ream of paper.
●
Some areas of the paper reject toner. Use paper from a different source or from an
unopened ream of paper.
●
The letterhead you are using is printed on rough paper. Use a smoother, xerographic
paper. If this solves your problem, consult with the supplier of your letterhead to verify
that the paper used meets the specifications for this printer. See
Supported
paper
weights
and
sizes
.
●
The paper is excessively rough. Use a smoother, xerographic paper.
Overhead transparency defects
Overhead transparencies can display any of the image quality problems that any other type
of paper will cause, as well as defects specific to printing on transparencies. In addition,
because transparencies are pliable while in the print path, they are subject to being marked
by the paper-handling components.
Note
Allow transparencies to cool for at least 30 seconds before handling them.
●
In the printer driver
Paper
tab, select
Transparency
as the paper type. Also, make sure
that the tray is correctly configured for transparencies.
●
Check that the transparencies meet the specifications for this printer. See
Supported
paper
weights
and
sizes
. For more information on media specifications and ordering
information, consult the
HP LaserJet Printer Family Print Media Specification Guide
. For
the HP Color LaserJet 3500 series printer, go to
. For
the HP Color LaserJet 3700 series printer, go to
. For
downloadable manuals, select
Manuals
.
●
The transparencies you are using are not designed for proper toner adhesion. Use only
transparencies designed for HP Color LaserJet printers.
●
Handle transparencies by the edges. Oil from fingers can cause spots and smudges on
the transparencies.
●
Small, random, dark areas on the trailing edge of solid fill pages may be caused by
transparencies sticking together in the output bin. Try printing the job in smaller batches.
ENWW
Print quality troubleshooting
193