HP 3500 HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 202

Incorrect printer output

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Incorrect printer output The following table lists common printer output problems and suggested solutions for resolving them. Incorrect printer output Issue Cause Solution Incorrect fonts are printed The font has not been correctly selected in the software application. Re-select the font in the software application. The font is not available to the printer. Download the font to the printer or use another font. (In Windows, the driver does this automatically.) The correct printer driver is not Select the correct printer driver. selected. Unable to print all characters in a symbol set The correct font is not selected. Select the correct font. The correct symbol set is not selected. Select the correct symbol set. The selected character or symbol is not supported by the software application. Use a font that supports the selected character or symbol. Drifting text between printouts Your software application is not resetting the printer to the top of the page. See the documentation for the software or the PCL/PJL Technical Reference Package for specific information. Erratic, missing characters or interrupted printout The interface cable is of poor quality. Try using a different, higher quality IEEE-compliant cable. Parallel cables can be no longer than 10 meters (30 feet). The interface cable is loose. Disconnect and reconnect the interface cable. The interface cable is damaged or bad. Try using a different interface cable. The power cable is loose. Disconnect and reconnect the power cable. You are attempting to print a PCL job with the printer configured for PostScript Emulation. From the printer control panel, select the correct printer personality, and then resend the print job. You are attempting to print a PostScript job with the printer configured for PCL. From the printer control panel, select the correct printer personality, and then resend the print job. 190 Chapter 8 Problemsolving ENWW

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Incorrect printer output
The following table lists common printer output problems and suggested solutions for
resolving them.
Incorrect printer output
Issue
Cause
Solution
Incorrect fonts are printed
The font has not been correctly
selected in the software
application.
Re-select the font in the
software application.
The font is not available to the
printer.
Download the font to the
printer or use another font. (In
Windows, the driver does this
automatically.)
The correct printer driver is not
selected.
Select the correct printer driver.
Unable to print all characters in
a symbol set
The correct font is not selected.
Select the correct font.
The correct symbol set is not
selected.
Select the correct symbol set.
The selected character or
symbol is not supported by the
software application.
Use a font that supports the
selected character or symbol.
Drifting text between printouts
Your software application is not
resetting the printer to the top
of the page.
See the documentation for the
software or the
PCL/PJL
Technical Reference Package
for specific information.
Erratic, missing characters or
interrupted printout
The interface cable is of poor
quality.
Try using a different, higher
quality IEEE-compliant cable.
Parallel cables can be no
longer than 10 meters (30 feet).
The interface cable is loose.
Disconnect and reconnect the
interface cable.
The interface cable is
damaged or bad.
Try using a different interface
cable.
The power cable is loose.
Disconnect and reconnect the
power cable.
You are attempting to print a
PCL job with the printer
configured for PostScript
Emulation.
From the printer control panel,
select the correct printer
personality, and then resend
the print job.
You are attempting to print a
PostScript job with the printer
configured for PCL.
From the printer control panel,
select the correct printer
personality, and then resend
the print job.
190
Chapter 8
Problemsolving
ENWW