HP 3500 HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 198
verify the printer's network, configuration, or consult
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Issue Unable to select the printer from the computer A message appears that 2sided printing is not available for the type and size selected Cause Solution If you are using a switch box, the printer may not be selected for the computer. Select the correct printer through the switch box. The printer's Ready indicator light is not lit. Press STOP to return the printer to the Ready state. A printer message other than Ready appears on the printer control panel. See Control panel messages. The correct printer driver is not Install the correct printer driver. installed in the computer. The correct printer and port are Select the correct printer and not selected on the computer. port. The network is not configured properly for this printer. Use the network software to verify the printer's network configuration, or consult with the network administrator. The power source receptacle is Connect the printer to a not working correctly. different power receptacle. The paper requested is not supported for automatic 2sided printing. Make sure manual 2-sided printing is enabled. See Gaining access to printer driver settings. 186 Chapter 8 Problemsolving ENWW