HP 3500 HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 200

Color printing problems The following table lists common color printing problems and suggested solutions for resolving them. Color printing problems Issue Printing black instead of color Incorrect shade Missing color Inconsistent colors after installing a print cartridge Cause Solution Grayscale is selected in the software application or printer driver. Select Color mode instead of Grayscale or Monochrome mode in the software application or printer driver. See Printer information pages to learn how to print a configuration page. The correct printer driver is not selected in your software application. Select the correct printer driver. No color appears on the configuration page. Contact HP support. The paper does not meet the specifications for this printer. See the HP LaserJet Printer Family Print Media Specification Guide. Go to http://www.hp.com/ support/clj3500 or http://www.hp.com/support/ clj3700 (depending on the printer model) for HP LaserJet Printer Family Print Media Specification Guide ordering information. When you connect, select Manuals. You are operating the printer in excessively humid conditions. Verify that the printer environment is within humidity specifications. Calibrate the printer. See Print quality menu. Note For more information about color quality problems see Print quality troubleshooting. The HP print cartridge is defective. Replace the cartridge. Another print cartridge may be low. Check the supplies gauge on the control panel or print a supplies status page. See Printer information pages. 188 Chapter 8 Problemsolving ENWW