HP 3500 HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 204
Software application problems, Issue, Cause, Solution, Color, Grayscale, Monochrome
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Software application problems The following table lists common software application problems and suggested solutions for resolving them. Software application problems Issue Cause Solution Unable to change system selections through software System software changes are locked out by the printer control panel. Contact the network administrator. The software application does See the software application not support system changes. documentation. The correct printer driver is not Load the correct printer driver. loaded. The correct application driver is Load the correct application not loaded. driver. Unable to select a font from the The font is not available to the See the software application software software application. documentation. Unable to select colors from the software The software application does See the documentation for the not support color. software application. Color mode is not selected in the software application or printer driver. Select Color mode instead of Grayscale or Monochrome mode. Printer driver does not recognize Tray 3 or the duplex printing accessory The correct printer driver is not loaded. The printer driver has not been configured to recognize Tray 3 or the duplex printing accessory. Load the correct printer driver. See the printer driver's online Help for instructions on how to configure the driver to recognize printer accessories. The accessory may not be installed. Verify that the accessory is properly installed. 192 Chapter 8 Problemsolving ENWW