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HP 3500 HP Color LaserJet 3500 and 3700 Series Printers - User Guide - Page 143

Problemsolving, troubleshooting

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8 Problemsolving This chapter describes what to do if problems arise with your printer. The following topics are covered: ● Basic troubleshooting checklist ● Control panel message types ● Control panel messages ● Paper jams ● Common causes of paper jams ● Clearing paper jams ● Paper handling problems ● Troubleshooting information pages ● Printer response problems ● Printer control panel problems ● Color printing problems ● Incorrect printer output ● Software application problems ● Print quality troubleshooting ENWW 131

Section	Page
Printer basics	13
Quick access to printer information	14
User guide links	14
Where to look for more information	14
Printer configurations	16
HP color LaserJet 3500 printer	16
HP color LaserJet 3500n printer	16
HP color LaserJet 3700 printer	17
HP color LaserJet 3700n printer	17
HP color LaserJet 3700dn printer	18
HP color LaserJet 3700dtn printer	18
Printer features	19
Walk around	22
Printer software	23
Printer drivers	23
Software for networks	24
Utilities	25
Print media specifications	28
Supported paper weights and sizes	28
Control panel	31
Control panel overview	32
Control panel buttons	32
Control panel indicator lights	33
Display	33
Accessing the control panel from a computer	34
Control panel menus	35
Getting started basics	35
Menu hierarchy	36
To access the menus	36
Information menu	36
Paper handling menu	36
Configure device menu	37
Diagnostics menu	38
Information menu	40
Paper handling menu	41
Configure device menu	42
Printing menu	42
Print quality menu	44
System setup menu	46
I/O menu	49
Resets menu	50
Diagnostics menu	51
Changing printer control panel configuration settings	52
Tray behavior options: use requested tray and manually feed	52
PowerSave time	53
Display brightness	54
Personality (available for the hp color LaserJet 3700 series printer)	54
Clearable warnings (available for the hp color LaserJet 3700 series printer)	55
Auto continue	55
Supplies low	56
Jam recovery	56
Language	57
Using the printer control panel in shared environments	58
I/O configuration	59
USB configuration	60
Connecting the USB cable	60
Parallel configuration (hp color LaserJet 3700 series printer only)	61
Enhanced I/O (EIO) configuration (hp color LaserJet 3700 series printer only)	62
HP Jetdirect print servers	62
Available enhanced I/O interfaces	62
NetWare networks	63
Windows and Windows NT networks	63
AppleTalk networks	63
UNIX/Linux networks	63
Network configuration	64
Configuring TCP/IP parameters	64
Disabling network protocols (optional)	69
Printing tasks	71
Controlling print jobs	72
Source	72
Type and Size	72
Priority for print settings	73
Gaining access to printer driver settings	73
Selecting paper	75
Paper to avoid	75
Paper that can damage the printer	75
Configuring trays	77
Configuring size	77
Configuring type	77
Tray 1 custom paper	78
Printing from Tray 1 (multipurpose tray)	79
Printing envelopes from Tray 1	81
Printing from Tray 2 and Tray 3	84
Printing on special media	90
Transparencies	90
Glossy paper	90
Colored paper	90
Envelopes	90
Labels	91
Heavy paper	91
HP LaserJet Tough paper	92
Preprinted forms and letterhead	92
Recycled paper	92
2-sided (duplex) printing	93
Automatic 2-sided printing (available for the hp color LaserJet 3700dn and 3700dtn printers)	93
Control panel settings for automatic 2-sided printing	93
Options for binding 2-sided printing jobs	94
Manual 2-sided printing	94
Special printing situations	97
Printing a different first page	97
Printing on custom-size paper	97
Stopping a print request	97
Managing memory (hp color LaserJet 3700 series printer only)	99
Managing the printer	101
Printer information pages	102
Menu map	102
Configuration page	103
Supplies status page	103
Usage page (available for the hp color LaserJet 3700 series printer)	104
Demo	104
File directory (available for the hp color LaserJet 3700 series printer)	104
PCL or PS font list (available for the hp color LaserJet 3700 series printer)	105
Using the embedded Web server (hp color LaserJet 3700 series printer only)	106
To access the embedded Web server using a network connection	106
Information tab	107
Settings tab	107
Networking tab	108
Other links	108
Using the hp toolbox	109
Supported operating systems	109
Supported browsers	109
To view hp toolbox	109
HP toolbox sections	110
Other links	110
Status tab	110
Troubleshooting tab	110
Alerts tab	110
Documentation tab	111
Advanced Printer Settings window	111
HP toolbox links	112
Color	113
Using color	114
HP ImageREt 2400	114
Paper selection	114
Color options (available for the hp color LaserJet 3700 series printer)	114
Standard red-green-blue (sRGB)	114
Printing in four-colors [CMYK (available for the hp color LaserJet 3700 series printer)]	115
Managing color	116
Print in Grayscale	116
Automatic or manual color adjustment	116
Matching colors	118
Swatch book color matching (available for the hp color LaserJet 3700 series printer)	118
Maintenance	119
Managing supplies	120
Supplies life	120
Approximate replacement intervals for supplies for the hp color LaserJet 3500 series printer	120
Approximate replacement intervals for supplies for the hp color LaserJet 3700 series printer	120
Checking the print cartridge life	121
Print cartridge storage	122
HP print cartridges	122
Non-hp print cartridges	122
Print cartridge authentication	123
HP fraud hotline	123
Replacing supplies and parts	124
Locating supplies and parts	124
Supply replacement guidelines	124
Changing print cartridges	124
Replacing the transfer kit	127
Replacing the fuser and pickup roller	131
Cleaning the printer	140
To clean the printer using the printer control panel	140
Configuring e-mail alerts	141
Problemsolving	143
Basic troubleshooting checklist	144
Factors affecting printer performance	144
Control panel message types	145
Status messages	145
Warning messages	145
Error messages	145
Critical error messages	145
Control panel messages	146
Paper jams	164
Paper jam recovery	164
Common causes of paper jams	166
Clearing paper jams	169
Jam in Tray 1	169
Jam in Tray 2 or Tray 3	171
Jam inside the upper rear door	173
Jam inside the fuser area	176
Jam inside the lower rear door (rear output bin)	181
Jam inside the front door	182
Jam in the duplexer	184
Paper handling problems	186
Troubleshooting information pages	193
Paper path test page	193
Registration page	193
Event log	194
Printer response problems	195
Printer control panel problems	199
Color printing problems	200
Incorrect printer output	202
Guidelines for printing with different fonts	203
Software application problems	204
Print quality troubleshooting	205
Print quality problems associated with paper	205
Overhead transparency defects	205
Print quality problems associated with the environment	206
Print quality problems associated with paper jams	206
Print quality problems associated with toner buildup inside the printer	206
Print quality troubleshooting pages	206
Calibrating the printer	207
Supplies and accessories	209
Spare parts and supplies availability	209
Ordering from the embedded Web server (for printers with network connections)	209
Service and support	213
Hewlett-Packard limited warranty statement	213
Print cartridge limited warranty statement	214
Transfer unit and fuser limited warranty statement	215
HP maintenance agreements	216
On-site service agreements	216
Extended warranty	216
Repacking the printer	217
To repack the printer	217
Printer specifications	219
Specifications information	219
Regulatory information	223
FCC regulations	223
Environmental product stewardship program	223
Protecting the environment	223
Ozone production	223
Power consumption	224
Paper use	224
Plastics	224
HP LaserJet printing supplies	224
HP printing supplies returns and recycling program information	225
Recycled paper	225
Material restrictions	225
Material Safety Data Sheet (MSDS)	225
For more information	225
Declaration of Conformities	227
Safety statements	230
Laser safety	230
Canadian DOC regulations	230
EMI statement (Korea)	230
VCCI statement (Japan)	230
Laser statement for Finland	231
Working with memory and print server cards	233
Printer memory	233
Printing a configuration page	233
Installing memory and font DIMMs	234
To install memory and font DIMMs	234
Enabling memory	238
Enabling the language font DIMM	238
Checking DIMM installation	238
Installing an hp Jetdirect print server card in the hp color LaserJet 3700 series printer	240
To install an HP Jetdirect print server card	240
Glossary	243