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HP BladeSystem bc2800 Administrator's Guide HP Session Allocation Manager (HP - Page 91

Frequently Asked Questions, Policy, Password

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B Frequently Asked Questions Question Answer Why do some users on the HP SAM client have to select a role or resource to connect and others do not. Users who are in more than one role must select the role to connect. Those users who are in only one role do not see this screen. A user assigned a single dedicated resource does not have to select a role. Also, when Monitor Layout IDs or MultiSession Autoconnections or Resource Reservations are used, the user is not prompted for a role or resource. Can the user connect to multiple computing resources from the same client access device? Yes. If multiple resources have been assigned to the user, the user may connect to those resources. Additionally, if the user is in multiple roles, the user can connect to a blade from each role. Why is my blade being marked offline even though I am able Check your firewall settings on the computing resource to to connect to it using Remote Desktop Connection? make sure the HP SAM port (47777) is allowed for incoming connection. My user is unable to connect to a computing resource on the Verify that the server is up and running and your firewall is browser-based Web client. What's going on? enabled to allow port 3389 for IEXPLORE.EXE Why is my client not switching to the failover server in my list? Make sure the FAILOVER=1 is defined in your .SAM file Why are my users being asked to reconnect using the HP SAM client every time there is a network glitch? The Auto-Reconnect setting is set to OFF. If your network is set to log your users off when they are disconnected or timed out, any network glitch that disconnects a user or times the user out will also log the user off. Another user could then connect. If the Auto-Reconnect setting is set to On, the original user might then automatically re-connect and bump off the new user. HP recommends that you set Auto-Reconnect to OFF. Why are my settings not working as I set them on the client side? The settings on the client side may have been overridden by forced settings on the HP SAM server in the Policy tab. Also, settings not valid on the protocol used are ignored. Why does my user have to type the password twice every time to log into a computing resource? This should not happen. The Active Directory policy is requiring the user to log in to the blade interactively. Either disable this policy or remove the Password box from the HP SAM client by setting PasswordEnable=0 in the .SAM file. This could also be caused by using RGS in Easy Log-in or Default mode. I got an error during registration service upgrade installation. Check to see if the event log is open. If so, you must close the log so the tool can remove the old executable and upgrade to the new one. ENWW 83

Section	Page
Introduction	9
What's New in This Release	10
Resource Reservations (AKA Access Restrictions)	10
Authenticate Before Allocation	11
Switch To, Move, Minimize, and Minimize All Functions on HP SAM Connection Bar	12
Support for RGS Senders Running on a Non-default Port	12
Logoff Scheduler	12
Key Features	12
Overview	13
How HP SAM Works	14
HP SAM Software Components	16
Remote Graphics Software (RGS)	16
Common Tasks	17
Setting up HP SAM	17
Setting up a User with a Dynamic Resource	17
Setting up a User with Static (Dedicated) Resources	18
Configuring a Monitor Layout for a User	19
Requirements	21
HP SAM Hardware and Software Requirements	21
Architectural Considerations and Best Practices for Setting up an HP SAM Environment	21
Server Sizing	21
SQL Database Considerations	22
Number of HP SAM Servers	23
Regionalization of Data Centers	23
Multiple SQL Databases	24
Domain Environment Requirements for HP SAM	24
HP SAM Web and SQL Server Requirements	24
HP SAM Web Server Hardware Requirements	24
HP SAM Web Server Software Requirements	24
HP SAM SQL Database Server Hardware Requirements	25
HP SAM SQL Database Server Software Requirements	29
HP SAM Registration Service Requirements	29
Access Device Requirements	30
Thin Client	30
Mobile Thin Client	30
Desktop or Notebook PC	30
Blade Workstation Clients	31
Personal Workstation Clients	31
Other requirements	32
Create a Service Account	32
Obtain Administrative Rights	32
Change the Firewall	32
Active Directory	32
Installation	33
Order of Installation	33
New Installation	33
Upgrade	33
Install the HP SAM Web Server and SQL Software	35
Grant Users HP SAM Administrator Access	37
Configure HP SAM System Settings	37
Configure Secure Socket Layer (SSL)	37
Install and Validate the HP SAM Registration Service Software	37
Install the HP SAM Registration Service	38
Create the HP SAM Registration Service Configuration File	39
[WebServerList]	39
[RolesList]	40
[AssetGroupList]	40
ServicePort	40
DnsDomain	40
Start/Restart the HP SAM Registration Service	41
Test the HP SAM Registration Service	41
Install and Validate the HP SAM Client Software	41
Internet Explorer-Based Client	42
HP SAM ActiveX Controls	43
Windows XPe-Based Client	43
Customization Steps	44
Linux-Based Client	44
HP Blade Workstation Client Series	44
Customization Steps	44
HP ThinPro GT Client for the HP gt7725 Thin Client	45
Red Hat Enterprise Linux (RHEL) Client	46
Customization Steps	46
Configuration Settings	46
Options	46
Smart Card Settings	49
User Interface Customization Settings	50
Policy Entries	52
Global and Local Client Configuration Files	55
Legal Banner	56
Deploy the HP SAM Registration Service to All HP SAM Computing Resources	57
Deploy HP SAM Client Software to All HP SAM Access Devices	57
Administration	59
Log In	59
General Navigation and User Interface Design	59
Display More (or Fewer) Items Per Page	59
Move Columns	59
Sort Result List	59
Select More Than One Item	59
Managing the HP SAM Administrator Access List	60
Add Individual Users to the HP SAM Administrator Group	60
Add Security Groups or Organizational Units to the HP SAM Administrator Group	60
Remove Users or Groups From the HP SAM Administrator Group	61
HP SAM Administrator Console Tabs	62
Home Tab	62
Users and Roles Tab	62
Manage Resource Roles	62
Manage Asset Groups	63
Manage Administrative Permissions	64
Manage Users	65
Operation	65
To Assign Attributes	65
To Assign Resources	66
To Assign Resources Manually	66
To Assign Resources Automatically from Template User	67
To Assign Resources Automatically from Role	68
To Assign and Configure a Monitor Layout for the User	68
To Change the Monitor Layout Configuration for the User	68
To Delete a Monitor Layout ID for the User	69
To Delete a User	69
Add New Users	69
To Grant Access to Individual Users	69
To Grant Access to Security Groups or Organization Units	70
Resources tab	70
Manage Resources	70
Auto Refresh Feature	71
View Details	71
Operations	71
Operations	71
Customize View	72
Manage Access Devices	72
To Add an Access Device Manually	72
To Change an Access Device	72
To Delete an Access Device	73
Manage Monitor Layout	73
To Create a Monitor Layout	73
To Modify a Monitor Layout	73
To Delete a Monitor Layout	73
Manage Data Centers	73
To Create a Data Center	74
To Change a Data Center	74
To Add Enclosures into a Data Center	74
To Delete Enclosures from a Data Center	74
To Delete a Data Center	74
Policies Tab	74
Create or Update a Policy	76
View Effective Policy	76
System Settings Tab	77
General	77
Web client	78
Active Directory	79
Auto Schedules	80
Resource Synchronization Scheduler	80
Audit Log Clean Up Scheduler	80
Logoff User from Resource Scheduler	81
Licensing	81
Reports Tab	81
Resource Capacity Consumption Report	82
Filters	82
Display Options	82
Output Report	82
Resource Capacity Consumption Trend Report	82
Filters	83
Display Options	83
Output Report	83
Resource Utilization Report	84
Filters	84
Display Options	84
Output Report	84
Log Tab	84
Setting Up Smart Card Login on the Access Device	85
Configuring Session Time Limits for Remote Sessions	87
Firewall Rules	89
Web Server	89
Clients	89
Resources	90
SQL Server	90
Frequently Asked Questions	91
Registration Service Error Codes	95
Glossary	98

Match case Limit results 1 per page

Frequently Asked Questions

Question

Answer

Why do some users on the HP SAM client have to select a role

or resource to connect and others do not.

Users who are in more than one role must select the role to

connect. Those users who are in only one role do not see this

screen. A user assigned a single dedicated resource does not

have to select a role. Also, when Monitor Layout IDs or Multi-

Session Autoconnections or Resource Reservations are used,

the user is not prompted for a role or resource.

Can the user connect to multiple computing resources from the

same client access device?

Yes. If multiple resources have been assigned to the user, the

user may connect to those resources. Additionally, if the user

is in multiple roles, the user can connect to a blade from each

role.

Why is my blade being marked offline even though I am able

to connect to it using Remote Desktop Connection?

Check your firewall settings on the computing resource to

make sure the HP SAM port (47777) is allowed for incoming

connection.

My user is unable to connect to a computing resource on the

browser-based Web client. What’s going on?

Verify that the server is up and running and your firewall is

enabled to allow port 3389 for IEXPLORE.EXE

Why is my client not switching to the failover server in my

list?

Make sure the FAILOVER=1 is defined in your .SAM file

Why are my users being asked to reconnect using the HP SAM

client every time there is a network glitch?

The Auto-Reconnect setting is set to OFF. If your network is

set to log your users off when they are disconnected or timed

out, any network glitch that disconnects a user or times the

user out will also log the user off. Another user could then

connect. If the Auto-Reconnect setting is set to On, the original

user might then automatically re-connect and bump off the new

user. HP recommends that you set Auto-Reconnect to OFF.

Why are my settings not working as I set them on the client

side?

The settings on the client side may have been overridden by

forced settings on the HP SAM server in the

Policy

tab. Also,

settings not valid on the protocol used are ignored.

Why does my user have to type the password twice every time

to log into a computing resource?

This should not happen. The Active Directory policy is requiring

the user to log in to the blade interactively. Either disable this

policy or remove the

Password

box from the HP SAM client

by setting PasswordEnable=0 in the .SAM file. This could also

be caused by using RGS in Easy Log-in or Default mode.

I got an error during registration service upgrade installation.

Check to see if the event log is open. If so, you must close the

log so the tool can remove the old executable and upgrade to

the new one.

ENWW