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HP BladeSystem bc2800 Administrator's Guide HP Session Allocation Manager (HP - Page 94

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Question Answer Can I use double-byte numbers in the user name? No. HP SAM only supports single-byte numbers. I get warning messages when I am operating in a double-byte character set (DBCS) Asian language on the HP SAM administrator console and I input numeric values in System Settings tab. HP SAM administrator console accepts only single-byte numbers as a value. Why I do see line graphs in Resource Capacity Consumption Report in the HP SAM administrator console in some instances and not in other instances? Make sure the browser language you are viewing the report is the same as the HP SAM Web server operating system language. For example, if you are viewing the HP SAM administrator console in Japanese, the HP SAM Web server operating system language must be Japanese. The Internet Explorer AutoComplete window covers up the HP SAM Add New Users search window. How can I see my search results? Disable the Internet Explorer AutoComplete feature for form fields: 1. In Internet Explorer, click Tools on the menu bar. 2. On the Content tab, click AutoComplete. 3. Clear the Forms check box. I've added a user as an HP SAM administrator, but she cannot login to the HP SAM Web Administrator console. Be sure that AD Group Policy is set to enable Allow Logon Locally. This situation applies to users that are not members of the local server administrator group, but are members of the HP SAM Administrator Group. Computer Configuration\Local Policies\Users Rights Assignment\Allow logon locally. I see a generic error message of the Web Administrator console-how can I get more detailed information about the error? For security reasons, details of some types of errors cannot be viewed remotely. If you reproduce the error on the HP SAM server itself, you can see the details and a stack trace, which can give you clues to the root cause of the failure. This information may also be critical in helping support personal diagnose the problem. Why does a user, whose Security Group has been added to HP SAM from a child domain, receive the error "Your account cannot be assigned to any existing roles?" The user may see this error when logging into HP SAM using his username in UPN ([email protected]) format. When UPN is used, HP SAM checks the global catalog for group memberships in Active Directory. Local and Global Security Groups are not visible this way. The administrator has two options-either change the Security Group to be a Universal Security Group, or, instruct the user not to use UPN format when logging in. 86 Appendix B Frequently Asked Questions ENWW

Section	Page
Introduction	9
What's New in This Release	10
Resource Reservations (AKA Access Restrictions)	10
Authenticate Before Allocation	11
Switch To, Move, Minimize, and Minimize All Functions on HP SAM Connection Bar	12
Support for RGS Senders Running on a Non-default Port	12
Logoff Scheduler	12
Key Features	12
Overview	13
How HP SAM Works	14
HP SAM Software Components	16
Remote Graphics Software (RGS)	16
Common Tasks	17
Setting up HP SAM	17
Setting up a User with a Dynamic Resource	17
Setting up a User with Static (Dedicated) Resources	18
Configuring a Monitor Layout for a User	19
Requirements	21
HP SAM Hardware and Software Requirements	21
Architectural Considerations and Best Practices for Setting up an HP SAM Environment	21
Server Sizing	21
SQL Database Considerations	22
Number of HP SAM Servers	23
Regionalization of Data Centers	23
Multiple SQL Databases	24
Domain Environment Requirements for HP SAM	24
HP SAM Web and SQL Server Requirements	24
HP SAM Web Server Hardware Requirements	24
HP SAM Web Server Software Requirements	24
HP SAM SQL Database Server Hardware Requirements	25
HP SAM SQL Database Server Software Requirements	29
HP SAM Registration Service Requirements	29
Access Device Requirements	30
Thin Client	30
Mobile Thin Client	30
Desktop or Notebook PC	30
Blade Workstation Clients	31
Personal Workstation Clients	31
Other requirements	32
Create a Service Account	32
Obtain Administrative Rights	32
Change the Firewall	32
Active Directory	32
Installation	33
Order of Installation	33
New Installation	33
Upgrade	33
Install the HP SAM Web Server and SQL Software	35
Grant Users HP SAM Administrator Access	37
Configure HP SAM System Settings	37
Configure Secure Socket Layer (SSL)	37
Install and Validate the HP SAM Registration Service Software	37
Install the HP SAM Registration Service	38
Create the HP SAM Registration Service Configuration File	39
[WebServerList]	39
[RolesList]	40
[AssetGroupList]	40
ServicePort	40
DnsDomain	40
Start/Restart the HP SAM Registration Service	41
Test the HP SAM Registration Service	41
Install and Validate the HP SAM Client Software	41
Internet Explorer-Based Client	42
HP SAM ActiveX Controls	43
Windows XPe-Based Client	43
Customization Steps	44
Linux-Based Client	44
HP Blade Workstation Client Series	44
Customization Steps	44
HP ThinPro GT Client for the HP gt7725 Thin Client	45
Red Hat Enterprise Linux (RHEL) Client	46
Customization Steps	46
Configuration Settings	46
Options	46
Smart Card Settings	49
User Interface Customization Settings	50
Policy Entries	52
Global and Local Client Configuration Files	55
Legal Banner	56
Deploy the HP SAM Registration Service to All HP SAM Computing Resources	57
Deploy HP SAM Client Software to All HP SAM Access Devices	57
Administration	59
Log In	59
General Navigation and User Interface Design	59
Display More (or Fewer) Items Per Page	59
Move Columns	59
Sort Result List	59
Select More Than One Item	59
Managing the HP SAM Administrator Access List	60
Add Individual Users to the HP SAM Administrator Group	60
Add Security Groups or Organizational Units to the HP SAM Administrator Group	60
Remove Users or Groups From the HP SAM Administrator Group	61
HP SAM Administrator Console Tabs	62
Home Tab	62
Users and Roles Tab	62
Manage Resource Roles	62
Manage Asset Groups	63
Manage Administrative Permissions	64
Manage Users	65
Operation	65
To Assign Attributes	65
To Assign Resources	66
To Assign Resources Manually	66
To Assign Resources Automatically from Template User	67
To Assign Resources Automatically from Role	68
To Assign and Configure a Monitor Layout for the User	68
To Change the Monitor Layout Configuration for the User	68
To Delete a Monitor Layout ID for the User	69
To Delete a User	69
Add New Users	69
To Grant Access to Individual Users	69
To Grant Access to Security Groups or Organization Units	70
Resources tab	70
Manage Resources	70
Auto Refresh Feature	71
View Details	71
Operations	71
Operations	71
Customize View	72
Manage Access Devices	72
To Add an Access Device Manually	72
To Change an Access Device	72
To Delete an Access Device	73
Manage Monitor Layout	73
To Create a Monitor Layout	73
To Modify a Monitor Layout	73
To Delete a Monitor Layout	73
Manage Data Centers	73
To Create a Data Center	74
To Change a Data Center	74
To Add Enclosures into a Data Center	74
To Delete Enclosures from a Data Center	74
To Delete a Data Center	74
Policies Tab	74
Create or Update a Policy	76
View Effective Policy	76
System Settings Tab	77
General	77
Web client	78
Active Directory	79
Auto Schedules	80
Resource Synchronization Scheduler	80
Audit Log Clean Up Scheduler	80
Logoff User from Resource Scheduler	81
Licensing	81
Reports Tab	81
Resource Capacity Consumption Report	82
Filters	82
Display Options	82
Output Report	82
Resource Capacity Consumption Trend Report	82
Filters	83
Display Options	83
Output Report	83
Resource Utilization Report	84
Filters	84
Display Options	84
Output Report	84
Log Tab	84
Setting Up Smart Card Login on the Access Device	85
Configuring Session Time Limits for Remote Sessions	87
Firewall Rules	89
Web Server	89
Clients	89
Resources	90
SQL Server	90
Frequently Asked Questions	91
Registration Service Error Codes	95
Glossary	98

Match case Limit results 1 per page

Question

Answer

Can I use double-byte numbers in the user name?

No. HP SAM only supports single-byte numbers.

I get warning messages when I am operating in a double-byte

character set (DBCS) Asian language on the HP SAM

administrator console and I input numeric values in

System

Settings

tab.

HP SAM administrator console accepts only single-byte

numbers as a value.

Why I do see line graphs in Resource Capacity Consumption

Report in the HP SAM administrator console in some instances

and not in other instances?

Make sure the browser language you are viewing the report is

the same as the HP SAM Web server operating system

language. For example, if you are viewing the HP SAM

administrator console in Japanese, the HP SAM Web server

operating system language must be Japanese.

The Internet Explorer AutoComplete window covers up the HP

SAM Add New Users search window. How can I see my search

results?

Disable the Internet Explorer AutoComplete feature for form

fields:

In Internet Explorer, click

Tools

on the menu bar.

On the

Content

tab, click

AutoComplete

Clear the

Forms

check box.

I've added a user as an HP SAM administrator, but she cannot

Be sure that AD Group Policy is set to enable Allow Logon

Locally. This situation applies to users that are not members

of the local server administrator group, but are members of the

HP SAM Administrator Group.

Computer Configuration\Local Policies\Users Rights

Assignment\Allow logon locally.

I see a generic error message of the Web Administrator

console—how can I get more detailed information about the

error?

For security reasons, details of some types of errors cannot be

viewed remotely. If you reproduce the error on the HP SAM

server itself, you can see the details and a stack trace, which

can give you clues to the root cause of the failure. This

information may also be critical in helping support personal

diagnose the problem.

Why does a user, whose Security Group has been added to

HP SAM from a child domain, receive the error “Your account

cannot be assigned to any existing roles?”

The user may see this error when logging into HP SAM using

his username in UPN ([email protected]) format. When UPN

is used, HP SAM checks the global catalog for group

memberships in Active Directory. Local and Global Security

Groups are not visible this way. The administrator has two

options—either change the Security Group to be a Universal

Security Group, or, instruct the user not to use UPN format

when logging in.

Appendix B

Frequently Asked Questions

ENWW