HP Designjet 10000s HP Designjet 10000s Printer series - User's Guide - Page 253

Problem:

There is no media loaded in the printer.

Solution:

Load media (Refer to

Install a media roll in the printer using the main scroller

).

Problem:

you have set an invalid media size (less than 297 mm wide or 104 inch wide or more).

Solution:

set the correct size (Refer to

Install a media roll in the printer using the main scroller

).

Problem:

there is media skew.

Solution:

Reload the media (see Loading media). Skew may be caused by ink deposits on the platen.

Check the platen for ink deposits and clean any ink (Refer to

Clean the platen

).

Problem:

the media lever has not been lowered.

Solution:

lower the media lever.

Error LED is flashing

Problem:

the take-up reel is not winding the media correctly.

Solution:

Check that the media is correctly detected by the take-up reel sensor. Check that the media is

loaded correctly (Refer to

Use the take-up reel

).

Other messages

Problem:

the rear cover is open.

Solution:

close the rear cover.

Problem:

the temperature of the printheads exceeds the operating temperature range.

Solution:

allow the printheads to cool by not using the printer until the printhead temperature returns to

the operating temperature range.

ENWW

An error message

243

The problem is…

(troubleshooting topics)

HP Designjet 10000s HP Designjet 10000s Printer series - User's Guide - Page 253

Other messages - 104 inch printer

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