An “on hold for paper” message
.......................................................................................................................
149
The paper has jammed in the print platen
........................................................................................................
150
The paper has jammed in the stacker
...............................................................................................................
155
The printer reports unexpectedly that the stacker is full
................................................................................
155
The printer displays out of paper when paper is available
..............................................................................
155
Prints do not fall neatly into the basket
...........................................................................................................
155
The print remains in the printer after printing has completed
........................................................................
155
The cutter does not cut well
..............................................................................................................................
156
The roll is loose on the spindle
.........................................................................................................................
156
18
Troubleshooting print-quality issues
........................................................................................................
157
General advice
...................................................................................................................................................
159
Print-quality troubleshooting wizard
...............................................................................................................
159
Recalibrate the paper advance
.........................................................................................................................
159
Horizontal lines across the image (banding)
....................................................................................................
161
Lines are too thick, too thin or missing
.............................................................................................................
162
Lines appear stepped or jagged
........................................................................................................................
163
Lines print double or in the wrong colors
.........................................................................................................
163
Lines are discontinuous
.....................................................................................................................................
164
Lines are blurred
................................................................................................................................................
164
Line lengths are inaccurate
...............................................................................................................................
165
The whole image is blurry or grainy
..................................................................................................................
165
The paper is not flat
..........................................................................................................................................
166
The print is scuffed or scratched
.......................................................................................................................
166
Ink marks on the paper
.....................................................................................................................................
166
Black ink comes off when you touch the print
..................................................................................................
167
Edges of objects are stepped or not sharp
.......................................................................................................
168
Edges of objects are darker than expected
......................................................................................................
168
Horizontal lines at the end of a cut sheet print
................................................................................................
168
Vertical bands of different colors
.....................................................................................................................
168
White spots on the print
....................................................................................................................................
169
Colors are inaccurate
.........................................................................................................................................
169
Colors are fading
...............................................................................................................................................
170
The image is incomplete (clipped at the bottom)
.............................................................................................
170
The image is clipped
..........................................................................................................................................
170
Some objects are missing from the printed image
...........................................................................................
171
A PDF file is clipped or objects are missing
.......................................................................................................
171
The Image Diagnostics Print
.............................................................................................................................
171
If you still have a problem
.................................................................................................................................
173
19
Troubleshooting ink cartridge and printhead issues
...................................................................................
175
Cannot insert an ink cartridge
...........................................................................................................................
176
Ink cartridge status messages
..........................................................................................................................
176
Cannot insert the printhead
..............................................................................................................................
176
ENWW
vii