HP Deskjet F2100 User Guide - Page 113

Scan troubleshooting, Scan halts

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Troubleshooting Scan troubleshooting Use this section to solve these scan problems: • Scan halts • Scan fails • Scan fails because of insufficient computer memory • Scanned image is blank • Scanned image is incorrectly cropped • Scanned image has incorrect page layout • Text format is incorrect • Scanned image shows dotted lines instead of text • Text is incorrect or missing Scan halts Cause: The computer system resources might be low. Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer and then turn it back on. If this does not work, try changing the scan to a lower resolution in the software. Scan fails Cause: The computer is not turned on. Solution: Turn on your computer. Cause: Your computer is not connected to the HP All-in-One by a USB cable. Solution: Connect your computer to the HP All-in-One with a standard USB cable. For more information, see the Setup Guide. Cause: The HP Photosmart Software might not have been installed. Solution: Insert the HP All-in-One installation CD and install the software. For more information, see the Setup Guide. Cause: The HP Photosmart Software is installed, but is not running. Solution: Open the software you installed with the HP All-in-One and try scanning again. NOTE: To check to see whether the software is running, right-click on the HP Digital Imaging Monitor icon in the system tray at the far right of the Windows taskbar. Pick a device in the list, and then click Display Status. Scan troubleshooting 111

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Scan troubleshooting
Use this section to solve these scan problems:
•
Scan halts
•
Scan fails
•
Scan fails because of insufficient computer memory
•
Scanned image is blank
•
Scanned image is incorrectly cropped
•
Scanned image has incorrect page layout
•
Text format is incorrect
•
Scanned image shows dotted lines instead of text
•
Text is incorrect or missing
Scan halts
Cause:
The computer system resources might be low.
Solution:
Turn off the HP All-in-One and then turn it back on. Turn off the computer
and then turn it back on.
If this does not work, try changing the scan to a lower resolution in the software.
Scan fails
Cause:
The computer is not turned on.
Solution:
Turn on your computer.
Cause:
Your computer is not connected to the HP All-in-One by a USB cable.
Solution:
Connect your computer to the HP All-in-One with a standard USB cable.
For more information, see the Setup Guide.
Cause:
The HP Photosmart Software might not have been installed.
Solution:
Insert the HP All-in-One installation CD and install the software.
For more information, see the Setup Guide.
Cause:
The HP Photosmart Software is installed, but is not running.
Solution:
Open the software you installed with the HP All-in-One and try scanning
again.
NOTE:
To check to see whether the software is running, right-click on the
HP
Digital Imaging Monitor
icon in the system tray at the far right of the Windows
taskbar. Pick a device in the list, and then click
Display Status
.
Scan troubleshooting
111
Troubleshooting