HP Deskjet F2100 User Guide - Page 115

Errors, If you are using the HP Photosmart Software, the Optical Character

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Troubleshooting as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained. Scanned image shows dotted lines instead of text Cause: If you use the Text image type to scan text that you plan to edit, the scanner might not recognize color text. The Text image type scans at 300 x 300 dpi, in black and white. If you are scanning an original that has graphics or artwork surrounding the text, the scanner might not recognize the text. Solution: Make a black-and-white copy of the original and then scan the copy. Text is incorrect or missing Cause: The brightness is not set correctly. Solution: Adjust the brightness in the software, and then rescan the original. Cause: Debris might be stuck on the glass or on the back of the document lid. This can cause poor-quality scans. Solution: Turn off the HP All-in-One, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid. For more information, see: • Clean the lid backing • Clean the glass Cause: The scan document settings are not set to the correct optical character recognition (OCR) language. The OCR language tells the software how to interpret the characters it sees in the original image. If the OCR language does not match the language in the original, the scanned text might be incomprehensible. Solution: Select the correct OCR language in the software. NOTE: If you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. See the documentation that came with Readiris, or whichever OCR software you use, for information on how to select the OCR language. Errors If the HP All-in-One has an error, the lights on the device might flash, or an error message might appear on your computer screen. Errors 113

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as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Scanned image shows dotted lines instead of text
Cause:
If you use the
Text
image type to scan text that you plan to edit, the scanner
might not recognize color text. The
Text
image type scans at 300 x 300 dpi, in black
and white.
If you are scanning an original that has graphics or artwork surrounding the text, the
scanner might not recognize the text.
Solution:
Make a black-and-white copy of the original and then scan the copy.
Text is incorrect or missing
Cause:
The brightness is not set correctly.
Solution:
Adjust the brightness in the software, and then rescan the original.
Cause:
Debris might be stuck on the glass or on the back of the document lid. This
can cause poor-quality scans.
Solution:
Turn off the HP All-in-One, unplug the power cord, and use a soft cloth
to wipe the glass and the back of the document lid.
For more information, see:
•
Clean the lid backing
•
Clean the glass
Cause:
The scan document settings are not set to the correct optical character
recognition (OCR) language. The
OCR language
tells the software how to interpret
the characters it sees in the original image. If the
OCR language
does not match the
language in the original, the scanned text might be incomprehensible.
Solution:
Select the correct OCR language in the software.
NOTE:
If you are using the HP Photosmart Software, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-insert the software disk and select
OCR
under
the
Custom
installation options.
See the documentation that came with Readiris, or whichever OCR software you use,
for information on how to select the
OCR language
.
Errors
If the HP All-in-One has an error, the lights on the device might flash, or an error message
might appear on your computer screen.
Errors
113
Troubleshooting