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HP Deskjet F2100 User Guide - Page 79

Troubleshooting, Communication problems over a USB connection

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Troubleshooting 12 Troubleshooting This section contains the following topics: • Troubleshooting tips • Hardware setup troubleshooting • Software installation troubleshooting • Print cartridge troubleshooting • Print quality troubleshooting • Print troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors Troubleshooting tips This section contains the following topics: • Communication problems over a USB connection • Information on paper • Clear paper jams • View the Readme file Communication problems over a USB connection If the HP All-in-One and computer are not communicating with each other, try the following: • Look at the On light located on the front of the HP All-in-One. If it is not lit, the HP All- in-One is turned off. Make sure the power cord is firmly connected to the HP All-inOne and plugged into a power outlet. Press the On button to turn on the HP All-inOne. • Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. Troubleshooting 77

Section	Page
Contents	3
HP Deskjet F2100 All-in-One series Help	7
HP All-in-One overview	9
The HP All-in-One at a glance	9
Control panel buttons	10
Status light overview	11
Use the HP Photosmart software	13
Find more information	15
How do I?	17
Connection information	19
Supported connection types	19
Use printer sharing	19
Load originals and load paper	21
Load originals	21
Choose papers for printing and copying	21
Recommended papers for printing and copying	22
Recommended papers for printing only	23
Papers to avoid	24
Load paper	24
Load full-size paper	25
Load 10 x 15 cm (4 x 6 inch) photo paper	26
Load index cards	27
Load envelopes	28
Load other types of paper	29
Avoid paper jams	30
Print from your computer	31
Print from a software application	31
Make the HP All-in-One the default printer	32
Change the print settings for the current job	32
Set the paper size	32
Set the paper type for printing	33
View the print resolution	34
Change the print speed or quality	34
Change the page orientation	34
Scale the document size	35
Change the saturation, brightness, or color tone	35
Preview your print job	36
Change the default print settings	36
Printing shortcuts	36
Create printing shortcuts	37
Perform special print jobs	38
Print a borderless image	38
Print a photo on photo paper	39
Create custom CD/DVD labels	40
Print using Maximum dpi	40
Print on both sides of the page	41
Print a multiple-page document as a booklet	42
Print multiple pages on a single sheet	44
Print a multiple-page document in reverse order	45
Reverse an image for iron-on transfers	46
Print on transparencies	46
Print a group of addresses on labels or envelopes	47
Print a poster	48
Print a Web page	49
Stop a print job	49
Resume a print job	50
Use the copy features	51
Make a copy	51
Set the copy paper type	51
Change copy speed	52
Copy a two-page black-and-white document	53
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	53
Stop copying	54
Use the scan features	55
Scan an original	55
Edit a scanned preview image	56
Edit a scanned image	56
Edit a scanned document	57
Stop scanning	57
Maintain the HP All-in-One	59
Clean the HP All-in-One	59
Clean the exterior	59
Clean the glass	59
Clean the lid backing	60
Print a self-test report	60
Work with print cartridges	61
Handle the print cartridges	62
Check the estimated ink levels	62
Replace the print cartridges	63
Use ink-backup mode	67
Ink-backup mode output	68
Exit ink-backup mode	68
Use a photo print cartridge	68
Store the print cartridges	69
Print cartridge storage and handling	69
Print cartridge protector	69
Align the print cartridges	70
Clean the print cartridges	72
Clean the print cartridge contacts	72
Clean the area around the ink nozzles	74
Remove ink from your skin and clothing	76
Shop for printing supplies	77
Order paper or other media	77
Order print cartridges	77
Order other supplies	78
Troubleshooting	79
Troubleshooting tips	79
Communication problems over a USB connection	79
Information on paper	80
Clear paper jams	81
View the Readme file	81
Hardware setup troubleshooting	81
Software installation troubleshooting	85
Uninstall and reinstall the software	88
Print cartridge troubleshooting	89
Information on print cartridges	96
Print quality troubleshooting	97
Print troubleshooting	101
Copy troubleshooting	110
Scan troubleshooting	113
Errors	115
Flashing lights	116
Device messages	118
File messages	119
Supported file types for the HP All-in-One	120
General user messages	120
Paper messages	121
Power and connection messages	123
Print cartridge messages	126
HP warranty and support	131
Warranty	131
Support process	131
Before you call HP customer support	131
HP support by phone	132
Phone support period	132
Placing a call	132
After the phone support period	132
Additional warranty options	133
Call HP Korea customer support	133
Prepare the HP All-in-One for shipment	133
Pack the HP All-in-One	133
Technical information	135
Specifications	135
Environmental product stewardship program	136
Paper use	136
Plastics	136
Material safety data sheets	136
Recycling program	137
HP inkjet supplies recycling program	137
Energy consumption	137
Disposal of Waste Equipment by Users in Private Households in the European Union	138
Regulatory notices	139
FCC statement	139
Notice to users in Australia	139
Notice to users in Korea	139
VCCI (Class B) compliance statement for users in Japan	140
Notice to users in Japan about power cord	140