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HP Deskjet F2100 User Guide - Page 116

Flashing lights, On light, Check, Paper, light, Print, Cartridge, Description, Solution

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Troubleshooting Chapter 12 This section contains the following topics: • Flashing lights • Device messages • File messages • General user messages • Paper messages • Power and connection messages • Print cartridge messages Flashing lights The lights on the HP All-in-One flash in special sequences to inform you about various error conditions. Refer to the following table for information on solving your error condition based on which lights are on or blinking on the HP All-in-One. On light Check Paper light Off Off Blinking Off Blink faster Off for 3 seconds and then On Blink for 20 Off seconds and then On On Blinking Check Print Cartridge light Paper Type lights Description Solution Off Both off The HP All-in-One is Press the On button turned off. to turn the HP All-in- One on. Off 1 On, The HP All-in-One is Wait for the HP All-in- 1 Off processing a job, One to finish. such as print, scan, copy, or alignment. Off 1 On, The HP All-in-One is Wait for the HP All-in- 1 Off busy. One to finish. Off 1 On, Scan was pressed, Make sure the 1 Off and there was no computer is turned response from the on, the HP All-in-One computer. software is installed, and the computer is connected to the HP All-in-One with a USB cable. Off 1 On, The HP All-in-One is Load paper and press 1 Off out of paper. the Resume button, which is located next to the Check Paper and Check Print Cartridge lights on the control panel. The HP All-in-One has a paper jam. Clear the paper jam, and press the Resume button, which is located next to the Check Paper 114 Troubleshooting

Section	Page
Contents	3
HP Deskjet F2100 All-in-One series Help	7
HP All-in-One overview	9
The HP All-in-One at a glance	9
Control panel buttons	10
Status light overview	11
Use the HP Photosmart software	13
Find more information	15
How do I?	17
Connection information	19
Supported connection types	19
Use printer sharing	19
Load originals and load paper	21
Load originals	21
Choose papers for printing and copying	21
Recommended papers for printing and copying	22
Recommended papers for printing only	23
Papers to avoid	24
Load paper	24
Load full-size paper	25
Load 10 x 15 cm (4 x 6 inch) photo paper	26
Load index cards	27
Load envelopes	28
Load other types of paper	29
Avoid paper jams	30
Print from your computer	31
Print from a software application	31
Make the HP All-in-One the default printer	32
Change the print settings for the current job	32
Set the paper size	32
Set the paper type for printing	33
View the print resolution	34
Change the print speed or quality	34
Change the page orientation	34
Scale the document size	35
Change the saturation, brightness, or color tone	35
Preview your print job	36
Change the default print settings	36
Printing shortcuts	36
Create printing shortcuts	37
Perform special print jobs	38
Print a borderless image	38
Print a photo on photo paper	39
Create custom CD/DVD labels	40
Print using Maximum dpi	40
Print on both sides of the page	41
Print a multiple-page document as a booklet	42
Print multiple pages on a single sheet	44
Print a multiple-page document in reverse order	45
Reverse an image for iron-on transfers	46
Print on transparencies	46
Print a group of addresses on labels or envelopes	47
Print a poster	48
Print a Web page	49
Stop a print job	49
Resume a print job	50
Use the copy features	51
Make a copy	51
Set the copy paper type	51
Change copy speed	52
Copy a two-page black-and-white document	53
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	53
Stop copying	54
Use the scan features	55
Scan an original	55
Edit a scanned preview image	56
Edit a scanned image	56
Edit a scanned document	57
Stop scanning	57
Maintain the HP All-in-One	59
Clean the HP All-in-One	59
Clean the exterior	59
Clean the glass	59
Clean the lid backing	60
Print a self-test report	60
Work with print cartridges	61
Handle the print cartridges	62
Check the estimated ink levels	62
Replace the print cartridges	63
Use ink-backup mode	67
Ink-backup mode output	68
Exit ink-backup mode	68
Use a photo print cartridge	68
Store the print cartridges	69
Print cartridge storage and handling	69
Print cartridge protector	69
Align the print cartridges	70
Clean the print cartridges	72
Clean the print cartridge contacts	72
Clean the area around the ink nozzles	74
Remove ink from your skin and clothing	76
Shop for printing supplies	77
Order paper or other media	77
Order print cartridges	77
Order other supplies	78
Troubleshooting	79
Troubleshooting tips	79
Communication problems over a USB connection	79
Information on paper	80
Clear paper jams	81
View the Readme file	81
Hardware setup troubleshooting	81
Software installation troubleshooting	85
Uninstall and reinstall the software	88
Print cartridge troubleshooting	89
Information on print cartridges	96
Print quality troubleshooting	97
Print troubleshooting	101
Copy troubleshooting	110
Scan troubleshooting	113
Errors	115
Flashing lights	116
Device messages	118
File messages	119
Supported file types for the HP All-in-One	120
General user messages	120
Paper messages	121
Power and connection messages	123
Print cartridge messages	126
HP warranty and support	131
Warranty	131
Support process	131
Before you call HP customer support	131
HP support by phone	132
Phone support period	132
Placing a call	132
After the phone support period	132
Additional warranty options	133
Call HP Korea customer support	133
Prepare the HP All-in-One for shipment	133
Pack the HP All-in-One	133
Technical information	135
Specifications	135
Environmental product stewardship program	136
Paper use	136
Plastics	136
Material safety data sheets	136
Recycling program	137
HP inkjet supplies recycling program	137
Energy consumption	137
Disposal of Waste Equipment by Users in Private Households in the European Union	138
Regulatory notices	139
FCC statement	139
Notice to users in Australia	139
Notice to users in Korea	139
VCCI (Class B) compliance statement for users in Japan	140
Notice to users in Japan about power cord	140

Match case Limit results 1 per page

This section contains the following topics:

•

Flashing lights

•

Device messages

•

File messages

•

General user messages

•

Paper messages

•

Power and connection messages

•

Print cartridge messages

Flashing lights

The lights on the HP All-in-One flash in special sequences to inform you about various

error conditions. Refer to the following table for information on solving your error condition

based on which lights are on or blinking on the HP All-in-One.

On light

Check

Paper

light

Check

Cartridge

light

Paper

Type

lights

Description

Solution

Off

Both off

The HP All-in-One is

turned off.

Press the

button

to turn the HP All-in-

One on.

Blinking

Off

1 On,

1 Off

The HP All-in-One is

processing a job,

such as print, scan,

copy, or alignment.

Wait for the HP All-in-

One to finish.

Blink faster

for 3

seconds

and then

Off

1 On,

1 Off

The HP All-in-One is

busy.

Wait for the HP All-in-

One to finish.

Blink for 20

seconds

and then

Off

1 On,

1 Off

Scan

was pressed,

and there was no

response from the

computer.

Make sure the

computer is turned

on, the HP All-in-One

software is installed,

and the computer is

connected to the

HP All-in-One with a

USB cable.

Blinking

Off

1 On,

1 Off

The HP All-in-One is

out of paper.

Load paper and press

the Resume button,

which is located next

to the Check Paper

and Check Print

Cartridge lights on the

control panel.

The HP All-in-One

has a paper jam.

Clear the paper jam,

and press the

Resume button,

which is located next

to the Check Paper

Chapter 12

114

Troubleshooting