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HP Deskjet F2100 User Guide - Page 80

Information on paper, Uninstall and reinstall the software, Find more information - troubleshooting

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Chapter 12 • Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again. Troubleshooting • If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. • Check other printers or scanners. You might need to disconnect older products from your computer. • Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again. • If necessary, remove the software you installed with the HP All-in-One and then install it again. For more information, see: • Uninstall and reinstall the software • Find more information Information on paper The HP All-in-One is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP Premium papers are designed for the best quality results. In addition, follow these tips: • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams. • Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. • Do not leave unused photo paper in the input tray. The paper might start to curl, which might reduce the quality of your printouts. Curled paper can also cause paper jams. • Always hold photo paper by the edges. Fingerprints on photo paper can reduce print quality. 78 Troubleshooting

Section	Page
Contents	3
HP Deskjet F2100 All-in-One series Help	7
HP All-in-One overview	9
The HP All-in-One at a glance	9
Control panel buttons	10
Status light overview	11
Use the HP Photosmart software	13
Find more information	15
How do I?	17
Connection information	19
Supported connection types	19
Use printer sharing	19
Load originals and load paper	21
Load originals	21
Choose papers for printing and copying	21
Recommended papers for printing and copying	22
Recommended papers for printing only	23
Papers to avoid	24
Load paper	24
Load full-size paper	25
Load 10 x 15 cm (4 x 6 inch) photo paper	26
Load index cards	27
Load envelopes	28
Load other types of paper	29
Avoid paper jams	30
Print from your computer	31
Print from a software application	31
Make the HP All-in-One the default printer	32
Change the print settings for the current job	32
Set the paper size	32
Set the paper type for printing	33
View the print resolution	34
Change the print speed or quality	34
Change the page orientation	34
Scale the document size	35
Change the saturation, brightness, or color tone	35
Preview your print job	36
Change the default print settings	36
Printing shortcuts	36
Create printing shortcuts	37
Perform special print jobs	38
Print a borderless image	38
Print a photo on photo paper	39
Create custom CD/DVD labels	40
Print using Maximum dpi	40
Print on both sides of the page	41
Print a multiple-page document as a booklet	42
Print multiple pages on a single sheet	44
Print a multiple-page document in reverse order	45
Reverse an image for iron-on transfers	46
Print on transparencies	46
Print a group of addresses on labels or envelopes	47
Print a poster	48
Print a Web page	49
Stop a print job	49
Resume a print job	50
Use the copy features	51
Make a copy	51
Set the copy paper type	51
Change copy speed	52
Copy a two-page black-and-white document	53
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	53
Stop copying	54
Use the scan features	55
Scan an original	55
Edit a scanned preview image	56
Edit a scanned image	56
Edit a scanned document	57
Stop scanning	57
Maintain the HP All-in-One	59
Clean the HP All-in-One	59
Clean the exterior	59
Clean the glass	59
Clean the lid backing	60
Print a self-test report	60
Work with print cartridges	61
Handle the print cartridges	62
Check the estimated ink levels	62
Replace the print cartridges	63
Use ink-backup mode	67
Ink-backup mode output	68
Exit ink-backup mode	68
Use a photo print cartridge	68
Store the print cartridges	69
Print cartridge storage and handling	69
Print cartridge protector	69
Align the print cartridges	70
Clean the print cartridges	72
Clean the print cartridge contacts	72
Clean the area around the ink nozzles	74
Remove ink from your skin and clothing	76
Shop for printing supplies	77
Order paper or other media	77
Order print cartridges	77
Order other supplies	78
Troubleshooting	79
Troubleshooting tips	79
Communication problems over a USB connection	79
Information on paper	80
Clear paper jams	81
View the Readme file	81
Hardware setup troubleshooting	81
Software installation troubleshooting	85
Uninstall and reinstall the software	88
Print cartridge troubleshooting	89
Information on print cartridges	96
Print quality troubleshooting	97
Print troubleshooting	101
Copy troubleshooting	110
Scan troubleshooting	113
Errors	115
Flashing lights	116
Device messages	118
File messages	119
Supported file types for the HP All-in-One	120
General user messages	120
Paper messages	121
Power and connection messages	123
Print cartridge messages	126
HP warranty and support	131
Warranty	131
Support process	131
Before you call HP customer support	131
HP support by phone	132
Phone support period	132
Placing a call	132
After the phone support period	132
Additional warranty options	133
Call HP Korea customer support	133
Prepare the HP All-in-One for shipment	133
Pack the HP All-in-One	133
Technical information	135
Specifications	135
Environmental product stewardship program	136
Paper use	136
Plastics	136
Material safety data sheets	136
Recycling program	137
HP inkjet supplies recycling program	137
Energy consumption	137
Disposal of Waste Equipment by Users in Private Households in the European Union	138
Regulatory notices	139
FCC statement	139
Notice to users in Australia	139
Notice to users in Korea	139
VCCI (Class B) compliance statement for users in Japan	140
Notice to users in Japan about power cord	140

Match case Limit results 1 per page

•

Check the connection from the HP All-in-One to your computer. Verify that the USB

cable is securely plugged into the USB port on the back of the HP All-in-One. Make

sure the other end of the USB cable is plugged into a USB port on your computer.

After the cable is connected properly, turn the HP All-in-One off and then on again.

•

If you are connecting the HP All-in-One through a USB hub, make sure the hub is

turned on. If the hub is on, try connecting directly to your computer.

•

Check other printers or scanners. You might need to disconnect older products from

your computer.

•

Try connecting the USB cable to another USB port on your computer. After you check

the connections, try restarting your computer. Turn the HP All-in-One off and then on

again.

•

If necessary, remove the software you installed with the HP All-in-One and then install

it again.

For more information, see:

•

Uninstall and reinstall the software

•

Find more information

Information on paper

The HP All-in-One is designed to work well with most paper types. Test a variety of paper

types before buying a large quantity. Find a paper type that works well and is easy to

purchase. HP Premium papers are designed for the best quality results. In addition, follow

these tips:

•

Do not use paper that is too thin, that has a slick texture, or that stretches easily. It

can feed incorrectly through the paper path, causing paper jams.

•

Store photo media in its original packaging inside a resealable plastic bag on a flat

surface in a cool, dry place. When you are ready to print, remove only the paper you

plan to use immediately. When you have finished printing, return any unused photo

paper to the plastic bag.

•

Do not leave unused photo paper in the input tray. The paper might start to curl, which

might reduce the quality of your printouts. Curled paper can also cause paper jams.

•

Always hold photo paper by the edges. Fingerprints on photo paper can reduce print

quality.

Chapter 12

Troubleshooting