Home » HP Manuals » Desktops » HP Dx5150 » Manual Viewer

HP Dx5150 HP Business Desktop dx5150 Series Service Reference Guide, 1st Editi - Page 166

Solving Network Problems

UPC - 882780485433

Add to My Manuals
Save this manual to your list of manuals

Page 166 highlights

Troubleshooting Without Diagnostics Solving Network Problems These guidelines do not discuss the process of debugging the network cabling. Solving Network Problems Problem Cause Solution Wake-on-LAN feature is not functioning. Wake-on-LAN is not enabled. Use the Network control application to enable Wake-on-LAN. Network driver does not detect network controller. Network controller is disabled. Run Computer Setup and enable network controller. Incorrect network driver. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer's Web site. Network status link light does not turn on or it never flashes. ✎ The network status light should flash when there is network activity. No active network is detected. Network controller is not set up properly. Check cabling and network equipment for proper connection. Use the Network control application to verify that the device is working properly. Network driver is not properly loaded. Reinstall network drivers. System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode. Diagnostics reports a failure. The cable is not securely connected. Ensure that both ends of the data cable are securely connected. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with Ensure that the cable and device at the cable or a device at the other end are operating the other end of the cable. correctly. Network controller interrupt is shared with an expansion board. Enter Computer Setup and change the resource settings for the board in PnP/PCI Configurations > IRQ Resources. The network controller is defective. Replace the NIC. Diagnostics passes, but the computer does not communicate with the network. Network drivers are not loaded, or driver parameters do not match current configuration. 1. Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. 2. Make sure the correct network client and protocol is installed. D-20 361685-001 Service Reference Guide, dx5150

Section	Page
Contents	5
Installing the Operating System	9
1.1 Installing or Upgrading Device Drivers	9
1.2 Transferring Files and Settings	10
1.3 Backing Up and Restoring Files	10
1.3.1 Creating a Backup File-Windows XP Professional	10
1.3.2 Restoring from the Backup File-Windows XP Professional	10
1.4 Converting to NTFS	10
1.5 HP Software	11
Setup Utilities and Diagnostics Features	13
2.1 Power-On Self-Test (POST)	13
2.2 Computer Setup (F10) Utilities	14
2.2.1 Using Computer Setup (F10) Utilities	14
2.2.2 Computer Setup Menu	16
2.3 Recovering the Configuration Settings	20
2.3.1 Backing up the CMOS	20
2.3.2 Restoring the CMOS	21
2.4 Diagnostics for Windows	21
2.4.1 Detecting Diagnostics for Windows	21
2.4.2 Installing Diagnostics for Windows	21
2.4.3 Using Categories in Diagnostics for Windows	22
2.4.4 Running Diagnostic Tests in Diagnostics for Windows	24
2.5 Configuration Record	25
2.5.1 Installing Configuration Record	25
2.5.2 Running Configuration Record	25
2.6 Remote Diagnostics Enabling Agent	26
2.6.1 Installing/Upgrading Remote Diagnostics Enabling Agent	26
2.6.2 Running the Remote Diagnostics Enabling Agent	26
2.7 Protecting the Software	26
2.8 Restoring the Software	26
Desktop Management	27
3.1 Initial Configuration and Deployment	27
3.2 Remote System Installation	28
3.3 Software Updating and Management	28
3.3.1 HP Client Manager Software	28
3.3.2 Altiris Client Management Solutions	29
3.3.3 System Software Manager	29
3.3.4 Proactive Change Notification (PCN)	30
3.3.5 Subscriber’s Choice	30
3.4 ROM Flash	30
3.4.1 Remote ROM Flash	30
3.4.2 HPQ Flash	31
3.4.3 FailSafe Boot Block ROM	31
3.4.4 Replicating Your Setup	31
3.4.5 Dual-State Power Button	34
3.4.6 World Wide Web Site	35
3.4.7 Building Blocks and Partners	35
3.5 Asset Tracking and Security	35
3.5.1 Password Security	37
3.5.2 Establishing a Supervisor Password with Computer Setup	37
3.5.3 Establishing a User Password with Computer Setup	37
3.5.4 Master Boot Record Security	39
3.5.5 Before You Partition or Format the Current Bootable Disk	41
3.5.6 Cable Lock Provision	41
3.6 Fault Notification and Recovery	41
3.6.1 Surge-Tolerant Power Supply	41
3.6.2 Thermal Sensor	41
Serial and Parallel ATA Drive Guidelines and Features	43
4.1 SATA Hard Drive Information	43
4.1.1 SATA Data Cable	43
4.1.2 SATA Power Cable	44
4.2 PATA Hard Drive Information	44
4.2.1 PATA Data Cable	45
4.2.2 PATA Power Cable	45
4.2.3 PATA Cable Layout	46
4.3 PATA Drive Installation Guidelines	46
4.3.1 PATA Device Classes	47
4.4 ATA SMART Drives	47
4.5 Drive Capacities	47
4.6 SATA BIOS	48
4.6.1 Legacy Mode	48
4.6.2 Native Mode	49
4.7 Mixed Devices Boot and Drive Letter Ordering	49
Identifying the Chassis, Routine Care, and Disassembly Preparation	51
5.1 Chassis Designations	51
5.1.1 Microtower (MT)	51
5.1.2 Small Form Factor (SFF)	52
5.2 Electrostatic Discharge Information	52
5.2.1 Generating Static	53
5.2.2 Preventing Electrostatic Damage to Equipment	53
5.2.3 Personal Grounding Methods and Equipment	53
5.2.4 Grounding the Work Area	54
5.2.5 Recommended Materials and Equipment	54
5.3 Operating Guidelines	55
5.4 Routine Care	55
5.4.1 General Cleaning Safety Precautions	55
5.4.2 Cleaning the Computer Case	56
5.4.3 Cleaning the Keyboard	56
5.4.4 Cleaning the Monitor	56
5.4.5 Cleaning the Mouse	57
5.5 Service Considerations	57
5.5.1 Power Supply Fan	57
5.5.2 Tools and Software Requirements	57
5.5.3 Screws	57
5.5.4 Cables and Connectors	58
5.5.5 Hard Drives	58
5.5.6 Lithium Coin Cell Battery	59
Removal and Replacement Procedures- Microtower (MT) Chassis	61
6.1 Preparation for Disassembly	61
6.2 External Security Devices	62
6.2.1 Installing a Cable Lock	62
6.2.2 Installing a Padlock	62
6.3 Access Panel	63
6.4 Front Bezel	64
6.5 Front Drive Bezels	65
6.5.1 5.25\	65
6.5.2 Diskette Drive Bezel	66
6.5.3 3.5\	66
6.6 Cable Management	67
6.6.1 Cable Connections	68
6.7 Memory Modules	69
6.8 Expansion Cards	70
6.8.1 Expansion Slot Cover	70
6.8.2 PCI Expansion Card	71
6.9 Drives	73
6.9.1 Drive Positions	73
6.9.2 Removing a Drive	74
6.9.3 Installing a Drive	77
6.10 Chassis Fan	80
6.11 Front I/O Panel Housing Assembly	81
6.12 Front I/O Devices	82
6.13 Power Switch Assembly	83
6.14 Heatsink	85
6.15 Processor	86
6.16 System Board	87
6.17 Battery	89
6.17.1 Type 1 Battery Holder	90
6.17.2 Type 2 Battery Holder	91
6.17.3 Type 3 Battery Holder	92
6.18 Speaker	93
6.19 Power Supply	94
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis	95
7.1 Preparation for Disassembly	95
7.2 External Security Devices	96
7.2.1 Cable Lock	96
7.2.2 Padlock	97
7.3 Computer Access Panel	98
7.4 Front Bezel	99
7.5 Front Drive Bezels	100
7.6 Memory Modules	101
7.7 PCI Expansion Card	102
7.8 Drives	104
7.8.1 Drive Positions	104
7.8.2 Cable Management	105
7.8.3 Cable Connections	107
7.8.4 Optical Drive	108
7.8.5 External 3.5-inch Drive	111
7.8.6 Primary Hard Drive	113
7.9 Front I/O Devices	115
7.10 Power Switch Assembly	116
7.11 Speaker	117
7.12 Chassis Fan	118
7.13 Battery	119
7.13.1 Type 1 Battery Holder	120
7.13.2 Type 2 Battery Holder	121
7.14 Heatsink Assembly	122
7.15 Processor	123
7.16 System Board	124
7.17 Power Supply	126
Connector Pin Assignments	127
Power Cord Set Requirements	137
POST Error Messages	139
Troubleshooting Without Diagnostics	147
Memory	175

Match case Limit results 1 per page

D–20

361685-001

Service Reference Guide, dx5150

Troubleshooting Without Diagnostics

Solving Network Problems

These guidelines do not discuss the process of debugging the network cabling.

Solving Network Problems

Problem

Cause

Solution

Wake-on-LAN feature is

not functioning.

Wake-on-LAN is not

enabled.

Use the Network control

application to enable

Wake-on-LAN.

Network driver does

not detect network

controller.

Network controller is

disabled.

Run Computer Setup and enable

network controller.

Incorrect network driver.

Check the network controller

documentation for the correct driver

or obtain the latest driver from the

manufacturer’s Web site.

Network status link light

does not turn on or it

never flashes.

✎

The network status

light should flash

when there is

network activity.

No active network is

detected.

Check cabling and network

equipment for proper connection.

Network controller is not

set up properly.

Use the Network control

application to verify that the device

is working properly.

Network driver is not

properly loaded.

Reinstall network drivers.

System cannot autosense

the network.

Disable auto-sensing capabilities

and force the system into the

correct operating mode.

Diagnostics reports a

failure.

The cable is not securely

connected.

Ensure that both ends of the data

cable are securely connected.

The cable is attached to

the incorrect connector.

Ensure that the cable is attached to

the correct connector.

There is a problem with

the cable or a device at

the other end of the cable.

Ensure that the cable and device at

the other end are operating

correctly.

Network controller

interrupt is shared with

an expansion board.

Enter Computer Setup and change

the resource settings for the board

PnP/PCI Configurations >

IRQ Resources

The network controller

is defective.

Replace the NIC.

Diagnostics passes, but

the computer does not

communicate with the

network.

Network drivers are

not loaded, or driver

parameters do not match

current configuration.

1. Make sure the network drivers

are loaded and that the driver

parameters match the

configuration of the network

controller.

2. Make sure the correct network

client and protocol is installed.