HP LH4r HP Netserver LH 6000 Installation Guide - Page 147

Common Installation Problems

Get HP LH4r - NetServer - 256 MB RAM PDF manuals and user guides View all HP LH4r manuals
Add to My Manuals
Save this manual to your list of manuals

Page 147 highlights

Chapter 12 Troubleshooting Common Installation Problems The following sections contain general procedures to help you locate installation problems. If you need assistance, it is recommended that you contact your reseller first. If you require assistance from Hewlett-Packard, see the HP NetServer Warranty and Service/Support Booklet or refer to the HP NetServer Online Documentation CD-ROM included with your product. Troubleshooting Sequence To troubleshoot an installation problem, perform the following checks in the order given: l Check all cable and power connections, including those in the rack, etc. • Ensure the NetServer is configured properly. Most NetServer problems are the result of incorrect system and SCSI subsystem configurations. ◊ Check the Setup Utility, and the SCSI Configuration Utility. ◊ If the HP NetServer is configured with a disk array, check the Disk Array Utility. • If the error is a network-related problem, determine if the server has enough memory and hard disk drive capacity. Consult your network operating system manual. • Verify all cables and boards are securely plugged into their appropriate connectors or slots. • Remove all extra options one at a time, checking its effect on the NetServer. • Unplug the power cords, wait 20 seconds, plug the power cords in again, and restart the NetServer. l If you suspect a hardware error, follow these steps: a. Log users off the LAN and power down the server. b. Extend the HP NetServer out of the rack and remove the top cover. c. Simplify the HP NetServer configuration to the minimum required: ∗ Monitor ∗ Keyboard 139

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
Chapter 12
Troubleshooting
139
Common Installation Problems
The following sections contain general procedures to help you locate installation
problems. If you need assistance, it is recommended that you contact your reseller
first.
If you require assistance from Hewlett-Packard, see the
HP NetServer
Warranty and Service/Support Booklet
or refer to the
HP NetServer Online
Documentation CD-ROM
included with your product.
Troubleshooting Sequence
To troubleshoot an installation problem, perform the following checks in the order
given:
Check all cable and power connections, including those in the rack, etc.
•
Ensure the NetServer is configured properly.
Most NetServer problems are the result of incorrect system and SCSI
subsystem configurations.
◊
Check the Setup Utility, and the SCSI Configuration Utility.
◊
If the HP NetServer is configured with a disk array, check the Disk
Array Utility.
•
If the error is a network-related problem, determine if the server has
enough memory and hard disk drive capacity. Consult your network
operating system manual.
•
Verify all cables and boards are securely plugged into their appropriate
connectors or slots.
•
Remove all extra options one at a time, checking its effect on the
NetServer.
•
Unplug the power cords, wait 20 seconds, plug the power cords in again,
and restart the NetServer.
If you suspect a hardware error, follow these steps:
a.
Log users off the LAN and power down the server.
b.
Extend the HP NetServer out of the rack and remove the top cover.
c.
Simplify the HP NetServer configuration to the minimum required:
Monitor
Keyboard