HP LH4r HP Netserver LH 6000 Installation Guide - Page 149

If the System Passes POST, but Does Not Function, DiagTools

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Chapter 12 Troubleshooting If the System Passes POST, but Does Not Function If an error message appears, read the error message text for actions to take. If the actions do not solve the problem, contact HP or your reseller. If there is no error message, follow these steps: 1. Check to ensure that the NetServer is configured correctly in the Setup Utility. 2. If the server still does not work, turn it off and remove all external peripherals, except the monitor and keyboard. Test to see if the server now works. 3. If the server still does not work, turn off the monitor, the server, and all external devices, and check the internal hardware, as follows: a. Unplug the power cords and all telephone cables. Remove the NetServer cover. b. Check that all accessory boards are firmly seated in their slots. c. Ensure that all disk drive power and data cables are securely and properly connected. Verify the mass storage configuration with the cabling and switch diagrams shown on the Technical Reference Card, located in a plastic pouch on the interior of the NetServer covers. d. Verify that the DIMMs are firmly seated on the System Board. Verify that added DIMMs are HP DIMMs. e. Replace the NetServer covers, and lock the system. f. Replace all power cords and power cables. g. Turn on the monitor. h. Turn on the server. i. Check for error messages. 4. Copy DiagTools from the HP NetServer Navigator CD-ROM to diskette, and run it from diskette. DiagTools You can create your own diskette of tools to diagnose components offline. A basic suite of tools checks key NetServer components, and a menu of advanced tests is available for in-depth testing. 141

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Chapter 12
Troubleshooting
141
If the System Passes POST, but Does Not Function
If an error message appears, read the error message text for actions to take. If the
actions do not solve the problem, contact HP or your reseller.
If there is no error message, follow these steps:
1.
Check to ensure that the NetServer is configured correctly in the Setup
Utility.
2.
If the server still does not work, turn it off and remove all external
peripherals, except the monitor and keyboard. Test to see if the server now
works.
3.
If the server still does not work, turn off the monitor, the server, and all
external devices, and check the internal hardware, as follows:
a.
Unplug the power cords and all telephone cables. Remove the
NetServer cover.
b.
Check that all accessory boards are firmly seated in their slots.
c.
Ensure that all disk drive power and data cables are securely and
properly connected. Verify the mass storage configuration with the
cabling and switch diagrams shown on the Technical Reference Card,
located in a plastic pouch on the interior of the NetServer covers.
d.
Verify that the DIMMs are firmly seated on the System Board. Verify
that added DIMMs are HP DIMMs.
e.
Replace the NetServer covers, and lock the system.
f.
Replace all power cords and power cables.
g.
Turn on the monitor.
h.
Turn on the server.
i.
Check for error messages.
4.
Copy DiagTools from the
HP NetServer Navigator CD-ROM
to diskette,
and run it from diskette.
DiagTools
You can create your own diskette of tools to diagnose components offline. A basic
suite of tools checks key NetServer components, and a menu of advanced tests is
available for in-depth testing.