HP Photosmart 1000 HP Photosmart 1000 Printer - (English) User Guide - Page 72
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hp photosmart 1000 color printer user's guide Software solutions Problem Possible cause Solution I inserted the printer software CD, but the computer could not read it. The software did not install correctly. OR You need to uninstall the printer software for any reason. (continued on next page) The CD was not properly installed. The CD player may be damaged. The CD may be damaged. There may be a conflict with your virus protection program. There may be a conflict with another software program. There may be a conflict with a peripheral device connected to the printer. 1. Reinsert the CD and try again. 2. Try inserting a CD that you know works. If that CD does not work, you may need to service your CD player. 3. If other CDs work but the printer software CD does not, you may have a damaged CD. You can download the printer software from the HP Web site or call the software distribution center. See the inside back cover of this guide for contact information. Windows PC Remove the printer software and then reinstall it. • Insert the printer software CD into the computer. • Click Remove HP PhotoSmart 1000 Series software. • Follow the instructions on your computer screen to uninstall the software. • When the uninstall is completed, turn the computer OFF and then ON again. • Reinstall the software. See the separate software installation instructions. If you are still having problems with the software installation, see the inside back cover of this guide for HP Customer Care contact information. 66 www.hp.com/photosmart