HP Photosmart 1000 HP Photosmart 1000 Printer - (English) User Guide - Page 73

Macintosh, Windows PC

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Troubleshooting Problem Possible cause The software did not install correctly. OR You need to uninstall the printer software for any reason. There may be a conflict with your virus protection program. There may be a conflict with another software program. There may be a conflict with a peripheral device connected to the printer. The binding margin appears in the wrong place. You may not have chosen the correct paper orientation. Solution Macintosh 1. Uninstall your printer software. Insert the printer software CD into your computer, select Uninstall from the Installer, then follow the instructions on your computer screen. 2. Close any active virus protection programs. 3. Exit all software programs. 4. Reinstall the printer software. If you are still having problems with the software installation, see the inside back cover of this guide for HP Customer Care contact information. Windows PC • Make sure you have chosen the correct paper orientation for Two-Sided Printing, either Book or Tablet, on the Features tab of Printer Properties. Macintosh • Make sure you have chosen the correct Binding option on the Layout panel in the Print dialog. www.hp.com/photosmart 67

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Troubleshooting
www.hp.com/photosmart
67
The software did not install
correctly.
OR
You need to uninstall the
printer software for any
reason.
There may be a conflict
with your virus protection
program.
There may be a conflict
with another software
program.
There may be a conflict
with a peripheral device
connected to the printer.
Macintosh
1.
Uninstall your printer software. Insert the printer software CD into
your computer, select
Uninstall
from the Installer, then follow the
instructions on your computer screen.
2.
Close any active virus protection programs.
3.
Exit all software programs.
4.
Reinstall the printer software.
If you are still having problems with the software installation, see the
inside back cover of this guide for HP Customer Care contact
information.
The binding margin
appears in the wrong
place.
You may not have chosen
the correct paper
orientation.
Windows PC
•
Make sure you have chosen the correct paper orientation for
Two-Sided Printing, either
Book
or
Tablet
, on the
Features
tab
of Printer Properties.
Macintosh
•
Make sure you have chosen the correct
Binding
option on the
Layout
panel in the Print dialog.
Problem
Possible cause
Solution