HP Photosmart 1000 HP Photosmart 1000 Printer - (English) User Guide - Page 74

Hardware solutions

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hp photosmart 1000 color printer user's guide Hardware solutions Problem Possible cause Solution My printer is connected with a USB cable through another USB device or a hub and when I try to print I get a message saying "There was an error writing to ." Your printer may not be getting good data from the other device or hub. Two-way communication between the printer and the computer was interrupted by another device attached to the hub. • Connect the printer directly to the USB port on the computer. • Try disconnecting other USB devices from the hub and print your document again. I've connected my printer using a USB cable, and when I try to print I get a message saying "There was an error writing to Dot4." (Windows PC only) You may not have plugged your USB cable in before installing the software. 1. Disconnect the USB cable from your printer and your computer. 2. Remove the printer software and then reinstall it. • Insert the printer software CD into the computer. • Click Remove HP PhotoSmart 1000 Series software. • Follow the instructions on your computer screen to uninstall the software. 3. Reconnect the USB cable to your printer and your computer. The USB installation dialog should appear on your computer screen. 4. Reinstall the printer software. See the separate software installation instructions. 68 www.hp.com/photosmart

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hp photosmart 1000 color printer user’s guide
68
www.hp.com/photosmart
Hardware solutions
Problem
Possible cause
Solution
My printer is connected
with a USB cable through
another USB device or a
hub and when I try to print I
get a message saying
“There was an error writing
to <name of USB port>.”
Your printer may not be
getting good data from the
other device or hub.
Two-way communication
between the printer and the
computer was interrupted
by another device attached
to the hub.
•
Connect the printer directly to the USB port on the computer.
•
Try disconnecting other USB devices from the hub and print
your document again.
I've connected my printer
using a USB cable, and
when I try to print I get a
message saying “There was
an error writing to Dot4.”
(Windows PC only)
You may not have plugged
your USB cable in before
installing the software.
1.
Disconnect the USB cable from your printer and your computer.
2.
Remove the printer software and then reinstall it.
•
Insert the printer software CD into the computer.
•
Click
Remove HP PhotoSmart 1000 Series software
.
•
Follow the instructions on your computer screen to uninstall
the software.
3.
Reconnect the USB cable to your printer and your computer. The
USB installation dialog should appear on your computer screen.
4.
Reinstall the printer software. See the separate software
installation instructions.