Canon MP370 MultiPASS MP370/360 User's Guide - Page 103

Problems Scanning, Cannot Print To A Shared Printer - windows 8 drivers

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X PC Cannot Print To A Shared Printer Cause Action The server (the computer to which Turn ON the server. the machine is connected) is not turned ON. The server is not set up for printer Set up the server for printer sharing. (See Software Guide, located on sharing. your Setup CD-ROM) The server is not set up to allow Set up the server to allow your system access to the shared printer. your system access to the shared printer. PC Problems Scanning Cause The USB hub or repeater is defective. You cannot scan because the machine is connected to a USB hub. After installing the MP Toolbox and MP Drivers, you installed a TWAIN-compliant application. Action If you can scan documents successfully after connecting the USB cable directly to the computer, the USB hub or repeater may be broken. Replace if necessary. Connect the USB cable directly to the computer without using a USB hub. To connect to the computer via a USB hub, overwrite the INI file by the following procedure. We recommend that you copy to another folder the files you open in 1., and save the files before overwriting them. 1. In Memo Pad or Text Editor, open the following files. z Windows 98/Me Windows/System/CNCMP51.ini z Windows 2000 Winnt/system32/CNCMP51.ini z Windows XP Windows/System32/CNCMP51.ini 2. Below the last line, add the following two lines, and save the files. Be careful not to overwrite any other portion of the file. [Scan] ReadSize=16 After installing the software on the machine, if you install a TWAIN-compliant application, the TWAIN system files may not be correctly overwritten, and thus images may not be scanned. Uninstall the software from the machine, then reinstall it. (See page 67) Chapter 11 Troubleshooting 101

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Chapter 11
Troubleshooting
101
Cannot Print To A Shared Printer
Problems Scanning
Cause
Action
The server (the computer to which
the machine is connected) is not
turned ON.
Turn ON the server.
The server is not set up for printer
sharing.
Set up the server for printer sharing. (See
Software Guide
, located on
your Setup CD-ROM)
The server is not set up to allow
your system access to the shared
printer.
Set up the server to allow your system access to the shared printer.
Cause
Action
The USB hub or repeater is
defective.
If you can scan documents successfully after connecting the USB
cable directly to the computer, the USB hub or repeater may be
broken. Replace if necessary.
You cannot scan because the
machine is connected to a USB
hub.
Connect the USB cable directly to the computer without using a USB
hub. To connect to the computer via a USB hub, overwrite the INI
file by the following procedure. We recommend that you copy to
another folder the files you open in 1., and save the files before
overwriting them.
1.
In Memo Pad or Text Editor, open the following files.
Windows 98/Me
Windows/System/CNCMP51.ini
Windows 2000
Winnt/system32/CNCMP51.ini
Windows XP
Windows/System32/CNCMP51.ini
2.
Below the last line, add the following two lines, and save the files.
Be careful not to overwrite any other portion of the file.
[Scan]
ReadSize=16
After installing the MP Toolbox
and MP Drivers, you installed a
TWAIN-compliant application.
After installing the software on the machine, if you install a
TWAIN-compliant application, the TWAIN system files may not be
correctly overwritten, and thus images may not be scanned. Uninstall
the software from the machine, then reinstall it. (See page 67)
PC
PC