Canon MP370 MultiPASS MP370/360 User's Guide - Page 93

Cannot use the software after upgrading to Windows XP., You installed the utility software - toolbox windows 7

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Page 93 highlights

z Uninstallation of the MP Drivers takes too long (Windows XP). Cause Action Other applications, including Close any open applications (including anti-virus software) before anti-virus software, are running in uninstalling the software. the background. z Uninstallation was completed, but the [Canon] folder remains in the [Start] menu. Cause Action MP Drivers were uninstalled prior Go to the [Start] menu, open [Taskbar and Start Menu Properties] to uninstalling the MP Toolbox. and remove [Canon] from here. z The message appears on your computer (Windows 98). Cause The computer has Photoshop installed. Action If the message or appears during installation, click [Yes] or [No]. Whichever you click, installation thereafter will continue trouble-free. Also, the installed MP Drivers can be used without problem. z Cannot use the software after upgrading to Windows XP. Cause Action OS was upgraded to Windows XP Uninstall the software and then reinstall it. (See page 67) from Windows 98/Me/2000, without uninstalling the software. z In [Device Manager], green mark [?] is displayed (Windows Me). Cause Action In [Device Manager], green mark For the [Device Manager], it is common for the green mark [?] to [?] is displayed. display in Windows Me. Continue to use the machine as is. z You installed the utility software, such as ArcSoft PhotoStudio or ScanSoft OmniPage SE, on the Setup CD-ROM but they were not registered in the MP Toolbox. Cause Action You installed the applications with Click [Defaults] to register them. (See Software Guide, located on the MP Toolbox open. your Setup CD-ROM) Chapter 11 Troubleshooting 91

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Chapter 11
Troubleshooting
91
Uninstallation of the MP Drivers takes too long (Windows XP).
Uninstallation was completed, but the [Canon] folder remains in the [Start] menu.
The message <Version conflict> appears on your computer (Windows 98).
Cannot use the software after upgrading to Windows XP.
In [Device Manager], green mark [?] is displayed (Windows Me).
You installed the utility software, such as ArcSoft PhotoStudio or ScanSoft OmniPage
SE, on the Setup CD-ROM but they were not registered in the MP Toolbox.
Cause
Action
Other applications, including
anti-virus software, are running in
the background.
Close any open applications (including anti-virus software) before
uninstalling the software.
Cause
Action
MP Drivers were uninstalled prior
to uninstalling the MP Toolbox.
Go to the [Start] menu, open [Taskbar and Start Menu Properties]
and remove [Canon] from here.
Cause
Action
The computer has Photoshop
installed.
If the message <Version conflict> or <Windows 98 file language
or...> appears during installation, click [Yes] or [No]. Whichever you
click, installation thereafter will continue trouble-free. Also, the
installed MP Drivers can be used without problem.
Cause
Action
OS was upgraded to Windows XP
from Windows 98/Me/2000,
without uninstalling the software.
Uninstall the software and then reinstall it. (See page 67)
Cause
Action
In [Device Manager], green mark
[?] is displayed.
For the [Device Manager], it is common for the green mark [?] to
display in Windows Me. Continue to use the machine as is.
Cause
Action
You installed the applications with
the MP Toolbox open.
Click [Defaults] to register them. (See
Software Guide
, located on
your Setup CD-ROM)