Canon MP370 MultiPASS MP370/360 User's Guide - Page 95

If There Are Repeated Paper Jams, Troubleshooting

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If There Are Repeated Paper Jams Paper jams can occur repeatedly when the roller is not operating correctly, or paper is not loaded correctly. Paying attention to the following points, reload the paper or clean the roller. Item to be checked Roller Paper Checking point Corrective action Is the roller clean? If the roller is dirty, clean it. (See page 89) Is the roller operating properly? If the roller is not operating properly, contact the Canon Customer Care Center. Do the sheets of paper stick together? Fan the sheets of paper well before loading. Are the edges of the paper aligned? Align the edges of the paper. Is the paper guide adjusted correctly? Adjust the paper guide correctly. Does the paper stack exceed the paper limit Make sure the paper stack does not exceed mark? the paper limit mark when loading. (See page 22) Is there any different type of paper in the Only use the same type of paper. paper stack? Does the paper meet the requirements of Use the paper meeting the requirements of this machine? this machine. (See page 15) Chapter 11 Troubleshooting 93

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Chapter 11
Troubleshooting
93
If There Are Repeated Paper Jams
Paper jams can occur repeatedly when the roller is not operating correctly, or paper is not loaded
correctly. Paying attention to the following points, reload the paper or clean the roller.
Item to be checked
Checking point
Corrective action
Roller
Is the roller clean?
If the roller is dirty, clean it. (
See
page 89)
Is the roller operating properly?
If the roller is not operating properly,
contact the Canon Customer Care Center.
Paper
Do the sheets of paper stick together?
Fan the sheets of paper well before loading.
Are the edges of the paper aligned?
Align the edges of the paper.
Is the paper guide adjusted correctly?
Adjust the paper guide correctly.
Does the paper stack exceed the paper limit
mark?
Make sure the paper stack does not exceed
the paper limit mark when loading.
(See page 22)
Is there any different type of paper in the
paper stack?
Only use the same type of paper.
Does the paper meet the requirements of
this machine?
Use the paper meeting the requirements of
this machine. (
See
page 15)