Canon MP370 MultiPASS MP370/360 User's Guide - Page 97

When Copying, Cause, Action

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Page 97 highlights

Cause Action The paper stack exceeds the If the paper stack exceeds the paper limit mark, or exceeds the capacity of the multi-purpose tray. capacity of the multi-purpose tray, reduce the amount of paper. (See page 15) The paper is not loaded correctly. Check that the paper has been loaded correctly and that the paper guide is properly adjusted. (See page 22) The paper is creased or curled. You cannot use paper that is creased. Uncurl the paper, then load it into the multi-purpose tray. The roller is dirty. Clean the roller. (See page 89) There is some foreign matter in the Check and remove any foreign matter. multi-purpose tray. The paper guide is pressed too closely to the edge of the paper. Remove the paper from the multi-purpose tray. Pinch the paper guide and slide it to the left. Then restack the paper and insert it back into the multi-purpose tray. Pinch the paper guide and adjust it to the left side of the stack. The paper thickness lever is not set When the paper thickness lever is set incorrectly and you print or correctly. copy documents with large quantities of ink such as documents with a lot of details, the printout may curl or smudge. Move the paper thickness lever to the correct position according to the paper type. (See page 15) Recommended paper is not used. Use recommended paper. (See page 15) The paper type set from the Set to the paper type loaded. (See page 25) computer or operation panel of the machine differs from the type of paper loaded in the multi-purpose tray. The machine's interior is dirty. If the machine's interior is dirty with ink or there is a build-up of paper dust, your printout may contain ink stains or be smudged. Clean the machine. (See page 89) When Copying Cause Action The document is not loaded correctly. Check that the document is loaded correctly on the platen glass. (See page 14) The image quality displayed on the The image quality selection needs to be changed. (See page 27) LCD is not suitable for the document. The document is not loaded with The side to be copied should be face down. the side to be copied face down. The document that is copied has been digitally printed. Printing an original file may provide improved output quality compared to making a copy of a document that has been digitally printed. Chapter 11 Troubleshooting 95

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Chapter 11
Troubleshooting
95
When Copying
The paper stack exceeds the
capacity of the multi-purpose tray.
If the paper stack exceeds the paper limit mark, or exceeds the
capacity of the multi-purpose tray, reduce the amount of paper.
(See page 15)
The paper is not loaded correctly.
Check that the paper has been loaded correctly and that the paper
guide is properly adjusted. (See page 22)
The paper is creased or curled.
You cannot use paper that is creased. Uncurl the paper, then load it
into the multi-purpose tray.
The roller is dirty.
Clean the roller. (See page 89)
There is some foreign matter in the
multi-purpose tray.
Check and remove any foreign matter.
The paper guide is pressed too
closely to the edge of the paper.
Remove the paper from the multi-purpose tray. Pinch the paper guide
and slide it to the left. Then restack the paper and insert it back into
the multi-purpose tray. Pinch the paper guide and adjust it to the left
side of the stack.
The paper thickness lever is not set
correctly.
When the paper thickness lever is set incorrectly and you print or
copy documents with large quantities of ink such as documents with
a lot of details, the printout may curl or smudge. Move the paper
thickness lever to the correct position according to the paper type.
(See page 15)
Recommended paper is not used.
Use recommended paper. (See page 15)
The paper type set from the
computer or operation panel of the
machine differs from the type of
paper loaded in the multi-purpose
tray.
Set to the paper type loaded. (See page 25)
The machine’s interior is dirty.
If the machine’s interior is dirty with ink or there is a build-up of
paper dust, your printout may contain ink stains or be smudged.
Clean the machine. (See page 89)
Cause
Action
The document is not loaded
correctly.
Check that the document is loaded correctly on the platen glass.
(See page 14)
The image quality displayed on the
LCD is not suitable for the
document.
The image quality selection needs to be changed. (See page 27)
The document is not loaded with
the side to be copied face down.
The side to be copied should be face down.
The document that is copied has
been digitally printed.
Printing an original file may provide improved output quality
compared to making a copy of a document that has been digitally
printed.
Cause
Action