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Canon MP370 MultiPASS MP370/360 User's Guide - Page 92

Troubleshooting, Problems Installing And Uninstalling Software - multipass

UPC - 013803037111

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Chapter 11 Troubleshooting PC Problems Installing And Uninstalling Software X MP Drivers/MP Toolbox Cause Action Software is not installed correctly. If you have not followed the installation procedure correctly, reinstall the software. If there was an error during installation and installation was not completed, restart your computer and reinstall the software. Other applications are open. Close all applications and reinstall the software. The computer has an old version of Uninstall the earlier version of the software following the the software installed. (Canon instructions in the Software Guide of that version, and reinstall the MultiPASS is registered as a new version. startup item in the Start menu program.) X MP Toolbox Only Cause Action Installation is not completed, and unnecessary files remain. Follow this procedure: 1. To prepare for forced re-installation, on the Windows desktop, double-click [My Computer]. Open the CD-ROM icon, then double-click [Frclnst.exe] or [Frclnst] in the [\MP\English\Toolbox\Setup\Frclnst.exe] folder. 2. Then double-click [Setup.exe] or [Setup] in the [\MP\English\Toolbox\Setup.exe] folder to reinstall. X MP Drivers Only Cause Windows 2000 Service Pack 1 (SP1) is not installed on the computer. Action Install Windows 2000 Service Pack 1 (SP1) or later. To acquire Service Pack, contact Microsoft Corporation. 90 Troubleshooting Chapter 11

Section	Page
Preface	8
1 Introduction	8
Features Of Your Machine	8
Main Components And Their Functions	9
Machine	9
Operation Panel	11
Menu Flow	13
2 Document Handling	15
Document Requirements	15
Loading Documents	16
3 Paper Handling	17
Recommended Paper And Requirements	17
Canon Specialty Media	17
Selecting The Correct Paper	18
Canon Specialty Media	18
General Paper Guidelines	22
Setting The Paper Thickness Lever	23
Setting The Paper Size And Type	24
Loading Paper	24
Loading Paper Other Than Envelopes	24
Loading Envelopes	25
4 Copying	27
Documents You Can Copy	27
Setting The Paper Size And Type	27
Making Copies	28
Adjusting Image Quality (Resolution)	29
Adjusting Exposure (Density)	30
Reducing Or Enlarging A Copy	30
Using Preset Copy Ratios	30
Using Custom Copy Ratios	31
Copying An Image To Fit The Page	32
Advanced Copy Features	32
Copying Two Pages To Fit Onto A Single Page	33
Borderless Copying	34
Repeating An Image On A Page	36
Creating A Mirror Image	38
Shrinking An image To Fit The Page	39
5 Photo Printing From A Memory Card (MP370)	40
Compatible Memory Cards	41
Inserting/Removing A Memory Card	42
Inserting A Memory Card	42
Removing A Memory Card	43
Convenient Printing Functions	44
Setting Borderless Printing	44
Setting Vivid Photo Printing	45
Setting Date Printing	46
Printing By Using The Photo Index Sheet	47
Printing All Images	51
Index Printing	53
Printing An Index	54
Printing A Single Image	56
Printing A Range Of Images	58
DPOF (Digital Print Order Format) Printing	61
6 Photo Printing Directly From A Digital Camera (MP370)	62
Paper Types For A Digital Camera	63
Printing Directly From A Digital Camera	64
7 Becoming Familiar With The Software	66
Installing The Software	66
System Requirements	66
Software Components	68
MP Drivers	68
MP Toolbox	68
Utility Software	68
Using The MP Toolbox To Scan Images	68
Uninstalling, Reinstalling The Software	69
Uninstalling The MP Toolbox	69
Uninstalling The MP Drivers	70
Reinstalling	70
8 Printing From Your Computer	71
Before Printing	71
Is The Software (MP Drivers) Installed?	71
Is The Machine Specified As [Set as Default Printer]?	71
Is The Correct Paper Set In The Multi-purpose Tray?	71
Printing Documents	72
Canceling Printing	73
Canceling Before The Machine Starts Printing	73
Canceling After the Machine Starts Printing	73
Changing Print Settings	73
Changing Print Settings With The Print Advisor	74
Changing Print Settings Manually	74
9 Scanning	75
About Scanning Images	75
Before Scanning	75
Scanning Methods	75
Scanning Using The MP Toolbox	76
Scanning From An Application Software	77
Scanning With The Operation Panel Of The Machine	78
10 Maintenance	79
Replacing Ink Tanks	79
Low Ink Warning	79
When To Replace An Ink Tank	79
Compatible Ink Tanks	79
Replacing An Ink Tank	80
Resetting The Ink Counter	82
Checking The Ink level	83
Maintaining The Print Head	84
Flowchart Of Print Head Maintenance	84
Printing The Nozzle Check Pattern	85
Confirming The Nozzle Check Pattern	86
Cleaning The Print Head	87
Aligning The Print Head	88
Using The Calibration Function	89
Setting The Power Save Timer	90
Cleaning Your Machine	91
Cleaning The Platen Glass And Document Cover	91
Cleaning The Exterior	91
Cleaning The Roller	91
11 Troubleshooting	92
Problems Installing And Uninstalling Software	92
Paper Is Jammed	94
No Power	96
Cannot Copy Or Print	96
Memory Card Problems (MP370)	99
Problems Scanning	103
The Cover Cannot Be Closed	107
LCD Messages	109
Cannot Print Properly From A Digital Camera (MP370)	112
12 Appendix	113
How To Change Settings, And Explanation Of Their Content	113
Accessing The Machine Settings	113
Settings	114
Settings For Paper Types	118
Displaying Electronic Manuals Stored On The Setup CD-ROM	120
About The Software Guide	122
About The Photo Application Guide	122
Using The Online Help	123
Using The Utility Software	123
Safety Information	124
Legal Limitations On Use Of Your Product And Use Of Images	130
Users In The U.S.A.	131
Specifications	132