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Troubleshooting Guide, Basic Printer Problems, Display Problems, Printing Problems

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33 Troubleshooting Guide Basic Printer Problems Some printer problems can be easily resolved. If a problem occurs with your printer, check each of the following: • The power cable is plugged into the printer and a properly grounded electrical outlet. • The printer is turned on. • The electrical outlet is not turned off at any switch or breaker. • Other electrical equipment plugged into the outlet is working. • All options are properly installed. If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem. NOTE: If error messages are displayed on the touch panel or on your computer screen, follow the on-screen instructions to resolve the printer problems. For details about error messages and error codes, see "Understanding Printer Messages." Display Problems Problem Menu settings changed from the operator panel have no effect. Action Settings in the software program, the printer driver, or the printer utilities are overriding the settings made on the operator panel. Printing Problems NOTE: If Panel Lock Control is set to Enable, you need to enter the four digit password to enter the Admin Settings menu. Problem Job did not print or incorrect characters printed. Action Ensure that the top menu appears on the touch panel before you send a job to print. Press the (Home) button to return to the top menu. Ensure that the print media is loaded in the printer. Press the button to return to the top menu. (Home) Verify that the printer is using the correct page description language (PDL). Verify that you are using the correct printer driver. Ensure that the correct USB or Ethernet cable is securely connected to the printer. Verify that the correct print media size is selected. If you are using a print spooler, verify that the spooler has not stalled. Check the printer's interface from the Admin Settings. Determine the host interface you are using. Print a panel settings report to verify that the current interface settings are correct. Troubleshooting Guide 519

Section	Page
Dell™ C3765dnf Multifunction Color Laser Printer	1
Contents	3
Before Beginning	21
Notes, Cautions, and Warnings	23
Dell™ C3765dnf Multifunction Color Laser Printer User's Guide	25
Conventions	25
Finding Information	27
Product Features	31
About the Printer	33
Front and Rear View	33
Front View	33
Rear View	34
Duplex Automatic Document Feeder (DADF)	35
Space Requirements	35
Operator Panel	36
Additional Components	36
Optional Accessories	36
Non-bundled Items	36
Securing the Printer	37
Ordering Supplies	37
Setting up the Printer (Printer Setup)	39
Preparing Printer Hardware	41
Removing Tape	41
Installing Optional Accessories	43
Installing the Optional Memory Module	43
Updating Your Driver to Detect Memory Module	45
Installing the Optional 550-Sheet Feeder	48
Updating Your Driver to Detect 550-Sheet Feeder	50
Installing the Optional Wireless Adapter	52
Verifying the Contents of the Box	53
Installing the Wireless Adapter Using Video Instructions (Recommended)	53
Installing the Optional Wireless Adapter	54
Determining the Wireless Network Settings	55
Configuring the Optional Wireless Adapter	56
Using Wizard Setup to Configure a Wireless Adapter	56
Using Advanced Setup to Configure a Wireless Adapter	58
Reconfiguring the Wireless Setting	62
Installing the Optional Hard Disk	63
Updating Your Driver to Detect Hard Disk	66
Connecting Your Printer	69
Connecting Printer to Computer or Network	70
Direct Connection	70
Network Connection	71
Connecting the Telephone Line	71
Turning on the Printer	73
Setting Initial Settings on the Operator Panel	73
Setting the IP Address	81
Assigning an IP Address	81
When Using the Easy Setup Navigator	81
When Using the Operator Panel	81
When Using the Tool Box	82
Verifying the IP Settings	83
Verifying the Settings Using Operator Panel	83
Verifying the Settings Using System Settings Report	83
Verifying the Settings Using Ping Command	83
Loading Paper	85
Installing Printer Drivers on Windows® Computers	89
Identifying Printer Driver Pre-install Status	89
Inserting the Software and Documentation Disc	89
Direct Connection Setup	89
Network Connection Setup	92
Network Printer Setup on a Local Network	92
Network Printer Setup on a Remote Network	96
Setting Up for Shared Printing	101
Specifying the Shared Settings of the Printer	101
Point and Print	102
Peer-to-Peer	105
Installing Printer Drivers on Macintosh Computers	109
Installing the Drivers and Software	109
Adding a Printer on Mac OS X 10.5, 10.6, or 10.7	109
Adding a Printer on Mac OS X 10.4.11	110
Adding a Printer on Mac OS X 10.3.9	111
Configuring Settings	113
Installing Printer Drivers on Linux Computers (CUPS)	115
Operation on Red Hat Enterprise Linux 5/6 Desktop	115
Setup Overview	115
Installing the Printer Driver	115
Setting Up the Queue	115
Setting the Default Queue	116
Specifying the Printing Options	117
Uninstalling the Printer Driver	117
Operation on SUSE Linux Enterprise Desktop 10	118
Setup Overview	118
Installing the Printer Driver	118
Setting Up the Queue	118
Setting the Default Queue	119
Specifying the Printing Options	119
Setting the Password for Authority as the Printer Administrator	120
Uninstalling the Printer Driver	120
Operation on SUSE Linux Enterprise Desktop 11	120
Setup Overview	120
Installing the Printer Driver	121
Setting Up the Queue	121
Setting the Default Queue	122
Specifying the Printing Options	122
Setting the Password for Authority as the Printer Administrator	123
Uninstalling the Printer Driver	123
Using Your Printer	125
Operator Panel	127
About the Operator Panel	127
About the Main Home Screen	128
Message Field	128
Toner Status Icon	128
Wireless LAN Connection Status Icon	128
Data Status Icon	128
Function Buttons	129
Using the Keyboard Displayed on the Touch Panel	129
Using the Number Pad	130
Number Pad Numbers	130
Changing Numbers or Names	130
Inserting a Pause	131
Printing a Panel Settings Report	131
Changing the Language	131
When Using the Operator Panel	131
When Using the Tool Box	131
Setting the Power Saver Timer Option	131
About the Concurrent Jobs Feature	132
Dell™ Printer Configuration Web Tool	133
Overview	133
Setting Up the Dell Printer Configuration Web Tool	134
Setting Up From Web Browser	134
Setting Up From Operator Panel	135
Starting the Dell Printer Configuration Web Tool	136
Overview of the Menu Items	136
Printer Status	136
Printer Jobs	136
Printer Settings	136
Print Server Settings	136
Copy Printer Settings	137
Print Volume	137
Address Book	137
Printer Information	137
Tray Management	137
E-Mail Alert	137
Set Password	137
Online Help	137
Order Supplies at:	137
Contact Dell Support at:	137
Page Display Format	138
Top Frame	138
Left Frame	139
Right Frame	139
Changing the Settings of the Menu Items	140
Details of the Menu Items	140
Printer Status	142
Printer Jobs	144
Printer Settings	144
Print Server Settings	166
Copy Printer Settings	187
Print Volume	187
Address Book	188
Tray Management	195
Understanding the Tool Box Menus	197
Starting the Tool Box	197
Printer Setting Reports	197
Printer Information	197
Menu Settings	198
Reports	200
TCP/IP Settings	200
Tray Settings	201
Default Settings	201
Fax Settings	203
Panel Language	204
Printer Maintenance	205
System Settings - General	205
System Settings - Timers	207
System Settings - Output Settings	208
Service Tools	209
Tray Management	210
Panel Language	213
TCP/IP Settings	213
Network Settings	214
Copy Defaults	214
Scan Defaults	217
Fax Defaults	218
USB Direct Print Defaults	219
Fax Settings	220
Diagnosis	222
Chart Print	222
Environment Sensor Info	222
Resetting Defaults	223
When Using the Tool Box	223
Understanding the Printer Menus	225
Report / List	225
System Settings	225
Panel Settings	225
PCL Fonts List	225
PCL Macros List	225
PS Fonts List	225
PDF Fonts List	225
Job History	225
Error History	226
Print Meter	226
Color Test Page	226
Protocol Monitor	226
Speed Dial	226
Address Book	226
Server Address	226
Fax Activity	226
Fax Pending	226
Stored Documents	226
Printing a Report/List Using the Operator Panel	227
Printing a Report/List Using the Tool Box	227
Admin Settings	227
Phone Book	227
PCL	227
PostScript	233
PDF	234
Network	236
Fax Settings	241
System Settings	249
Maintenance	258
Secure Settings	262
USB Settings	266
Default Settings	267
Copy Defaults	267
Scan Defaults	268
Fax Defaults	269
USB Direct Print Defaults	269
Tray Management	269
Tray Settings	269
Panel Language	274
Print Menu	274
Private Mailbox	274
Public Mailbox	274
Proof Print	275
Secure Print	275
Secure Fax Receive	276
Copy Menu	276
Copy Tab	276
Quality Tab	279
Output Tab	280
Scan Menu	282
Network	282
Application	282
USB	282
Scan Options	282
WSD Scan	286
E-mail	286
Fax Menu	286
Fax Tab	286
Options Tab	288
Polling Receive	288
Fax Cover Page	288
USB Direct Print Menu	288
Select File to Print	289
USB Direct Print Tab	289
Options Tab	291
ID Card Copy	291
ID Card Copy Tab	292
Quality Tab	292
Panel Lock	292
Enabling the Panel Lock	292
Disabling the Panel Lock	293
Resetting Defaults	293
When Using the Operator Panel	293
Print Media Guidelines	295
Paper	295
Paper Characteristics	295
Recommended Paper	296
Unacceptable Paper	296
Selecting Paper	296
Selecting Pre-Printed Media and Letterheads	297
Selecting Pre-Punched Paper	297
Envelopes	297
Labels	298
Storing Print Media	299
Identifying Print Media and Specifications	299
Supported Paper Sizes	299
Supported Paper Types	300
Paper Type Specifications	300
Loading Print Media	301
Capacity	301
Print Media Dimensions	301
Loading Print Media in Tray1 and the Optional 550-Sheet Feeder	301
Loading Letterhead (Pre-Printed and Pre-Punched Paper)	301
Loading Print Media in the MPF	302
Loading an Envelope in the MPF	304
Envelope #10, Monarch, or DL	305
C5	305
Using the MPF	306
Linking Trays	306
Printing, Copying, Scanning, and Faxing	307
Printing	309
Tips for Successful Printing	309
Tips on Storing Print Media	309
Avoiding Paper Jams	309
Sending a Job to Print	309
Canceling a Print Job	310
Canceling a Job From the Operator Panel	310
Canceling a Job From a Computer Running Windows	310
Duplex Printing	311
Duplex Printing With Duplex Unit	311
Using Booklet Print	311
Using the Stored Print Feature	312
Overview	312
Procedures for Printing Stored Print	314
Printing from USB Memory	315
Supported File Formats	316
Inserting and Removing a USB Memory	316
Printing a File in a USB Memory	316
Printing With Web Services on Devices (WSD)	317
Adding Roles of Printer Services	317
Printer Setup	317
Installing a Printer Driver Using the Add Printer Wizard	317
Printing a Report Page	318
Printer Settings	318
Using the Operator Panel to Change the Printer Settings	318
Using the Dell Printer Configuration Web Tool to Change the Printer Settings	319
Copying	321
Loading Paper for Copying	321
Selecting Paper Tray	321
Preparing a Document	321
Making Copies From the Document Glass	322
Making Copies From the DADF	323
Setting Copy Options	324
Output Color	324
Select Tray	324
Darken / Lighten	325
2 Sided Copying	325
Original Type	326
Sharpness	326
Color Saturation	326
Auto Exposure	326
Collation	327
Reduce / Enlarge	327
Original Size	328
2-Up	329
Margin	330
Using the ID Card Copy	330
Changing the Default Settings	331
Scanning	333
Scanning Overview	333
Scanning - With scanner driver	333
Scanning - Without scanner driver	333
Scanning From the Operator Panel - Scan to Application	335
Scanning from the Operator Panel - WSD Scan	336
Printer Setup for WSD Scan	336
Procedures for WSD Scan	336
Scanning Using the TWAIN Driver	337
Scan Settings Tool	339
IP Address Settings	339
Password Setting	340
Scanning Using the Windows Image Acquisition (WIA) Driver	341
Scanning to a PC or Server via SMB/FTP	343
Overview	343
Procedures	344
Setting a Login Name and a Password (SMB Only)	345
Creating a Shared Folder (SMB Only)	346
Setting a Destination Using an Address Book	351
Sending the Scanned File on the Network	356
Scanning to a USB Memory	356
Types of a USB Memory	356
Procedures	357
Specifying a Folder to Save the Scanned Image	357
Sending an E-Mail With the Scanned Image	358
Setting an E-Mail Alert	358
Registering a New E-Mail Address	359
Sending an E-mail With the Scanned File	359
Faxing	361
Specifying the Fax Initial Settings Using the Easy Setup Navigator	361
Setting Your Country	362
Setting the Printer ID	362
Setting the Time and Date	362
Changing the Clock Mode	363
Setting Sounds	363
Speaker Volume	363
Ringer Volume	363
Specifying the Fax Settings Options	364
Changing the Fax Settings Options	364
Available Fax Settings Options	364
Advanced Fax Settings	368
Sending a Fax	369
Loading an Original Document	369
Adjusting the Document Resolution	370
Adjusting the Document Contrast	371
Sending a Fax From Memory	371
Sending a Fax Manually	372
Confirming Transmissions	373
Automatic Redialing	373
Sending a Delayed Fax	373
Sending a Fax from the Driver (Direct Fax)	374
Example	374
Receiving a Fax	378
About Receiving Modes	378
Loading Paper for Receiving Faxes	378
Receiving a Fax Automatically in the Fax Mode	378
Receiving a Fax Manually in the Telephone Mode	379
Receiving a Fax Automatically in the Telephone / Fax or Ans Machine/Fax	379
Receiving a Fax Manually Using an External Telephone (Remote Receive)	379
Receiving Faxes Using the DRPD	380
Receiving Faxes in the Memory	380
Polling Receive	380
Automatic Dialing	380
Speed Dialing	380
Setting Speed Dial	381
Sending a Fax Using Speed Dial	381
Group Dialing	382
Setting Group Dial	382
Editing Group Dial	382
Sending a Fax Using Group Dial (Multi-address Transmission)	383
Printing a Speed Dial List	383
Phone Book	383
Other Ways to Fax	384
Using the Secure Receiving Mode	384
Using an Answering Machine	385
Using a Computer Modem	385
Printing a Report	386
Changing Setting Options	386
Know Your Printer	387
Understanding Your Printer Software	389
Printer Utility Software	390
Status Window	391
Tool Box	391
Updater	391
Troubleshooting	391
Address Book Editor	391
ScanButton Manager	391
Dell ScanCenter	391
Address Books	391
Types of Address Books	391
Adding and Editing Entries to the Address Books	392
Status Monitor Widget for Macintosh	395
Status Monitor Widget Feature	395
Before Installing the Status Monitor Widget	395
Installing the Status Monitor Widget	395
Opening and Closing the Status Monitor Widget	395
Printer Status Window	396
Order Window	397
Preferences	398
Status Monitor Console for Linux	399
Status Monitor Console Feature	399
Before Installing the Status Monitor Console	399
Installing the Status Monitor Console	399
Starting the Status Monitor Console	400
Printer Selection Window	400
Printer Status Window	401
Dell Supplies Management System Window	402
Service Tag Window	403
Settings Window	403
Printing Using ColorTrack (External Authentication)	405
ColorTrack Settings	405
Dell ColorTrack	405
Authentication System	406
Kerberos Server	407
LDAP Server	408
LDAP Authentication	409
Setting the Printer Driver	410
Dell ColorTrack Mode	410
Specify Group Name	410
Specify Job Owner	411
Job Owner Name	411
Password	411
Using the Server Address Book and Server Phone Book	413
Setting Server Address Book and Server Phone Book	413
Using Digital Certificates	415
Managing Certificates	415
Preparing to Manage Certificates	415
Importing a Digital Certificate	417
Setting a Digital Certificate	418
Confirming the Settings of a Digital Certificate	418
Deleting a Digital Certificate	419
Exporting a Digital Certificate	419
Setting the Features	420
Setting the Certificate in the IPsec Digital Signature Mode	420
Setting the SSL-use Server Certificate (HTTP/IPP)	421
Setting LDAP-SSL/TLS Communication	421
Setting Server Certificate Verification for LDAP-SSL/TLS Communication	421
Setting Client Certificate for LDAP-SSL/TLS Communication	422
Setting for Wireless LAN WPA-Enterprise (EAP-TLS)	422
Setting for Wireless LAN WPA-Enterprise (PEAPV0-MS-CHAPV2, EAP-TTLS PAP, EAP-TTLS CHAP)	423
Understanding Fonts	425
Typefaces and Fonts	425
Weight and Style	425
Pitch and Point Size	425
Bitmapped and Scalable Fonts	426
Resident Fonts	427
Symbol Sets	431
Symbol Sets for PCL 5/PCL 6	431
Understanding Printer Messages	433
Error Codes	433
Error Messages	441
Specifications	445
Operating System Compatibility	445
Power Supply	445
Dimensions	445
Memory	445
Page Description Language (PDL)/Emulation, Operating System, and Interface	445
MIB Compatibility	446
Environment	446
Operation	446
Print Quality Guarantee	446
Storage	446
Altitude	446
Cables	446
Copier Specifications	447
Scanner Specifications	448
Facsimile Specifications	448
Optional Wireless Adapter	449
Maintaining Your Printer	451

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Troubleshooting Guide

519

Troubleshooting Guide

Basic Printer Problems

Some printer problems can be easily resolved. If a problem occurs with your printer, check each of the following:

•

The power cable is plugged into the printer and a properly grounded electrical outlet.

•

The printer is turned on.

•

The electrical outlet is not turned off at any switch or breaker.

•

Other electrical equipment plugged into the outlet is working.

•

All options are properly installed.

If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn

on the printer. This often fixes the problem.

NOTE:

If error messages are displayed on the touch panel or on your computer screen, follow the on-screen instructions to

resolve the printer problems. For details about error messages and error codes, see "Understanding Printer Messages."

Display Problems

Printing Problems

NOTE:

Panel Lock Control

is set to

Enable

, you need to enter the four digit password to enter the

Admin

Settings

menu.

Problem

Action

Menu settings changed from the operator

panel have no effect.

Settings in the software program, the printer driver, or the printer utilities are

overriding the settings made on the operator panel.

Problem

Action

Job did not print or incorrect characters

printed.

Ensure that the top menu appears on the touch panel before you send a job to

print. Press the

(

Home

) button to return to the top menu.

Ensure that the print media is loaded in the printer. Press the

(

Home

)

button to return to the top menu.

Verify that the printer is using the correct page description language (PDL).

Verify that you are using the correct printer driver.

Ensure that the correct USB or Ethernet cable is securely connected to the printer.

Verify that the correct print media size is selected.

If you are using a print spooler, verify that the spooler has not stalled.

Check the printer's interface from the

Admin Settings

Determine the host interface you are using. Print a panel settings report to verify

that the current interface settings are correct.