Dell C3765dnf Color Laser View - Page 540

Action Yes 6 Replace the transfer belt unit, the 2nd BTR, and the retard roller. The task is complete. a Replace the transfer belt unit, the 2nd BTR, and the retard roller. See "Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd BTR), and the Retard Roller." b After you replace the transfer belt unit, the 2nd BTR, and the retard roller, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? No Contact Dell. Exit Jam (Exit Sensor Off JAM) Action Yes 1 Ensure the fusing unit is installed correctly. The task is complete. Does this solve your problem? 2 Replace the fusing unit. The task is complete. a Replace the fusing unit. See "Replacing the Fusing Unit." b After you replace the fusing unit, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? No Go to action 2. Contact Dell. Tray1/Optional 550-Sheet Feeder Multi-feed Jam Action 1 Ensure that tray1 or the optional 550-sheet feeder is properly inserted. Does this solve your problem? Yes The task is complete. 2 Load coated paper one sheet at a time. The task is complete. Does this solve your problem? 3 Use print media that is not damp. The task is complete. Does this solve your problem? 4 Fan the print media. The task is complete. Does this solve your problem? 5 Wipe the retard roller in tray1 or the optional 550-sheet feeder where the The task is complete. multi-feed occurred with a cloth moistened with water. Does this solve your problem? No If using coated paper, go to action 2. If using other type of print media, go to action 3. Go to action 4. Go to action 4. Go to action 5. Contact Dell. 538 Troubleshooting Guide