Dell C3765dnf Color Laser View - Page 548
Scanner Driver/Printer Utility Problems, Other Problems, Control Panel, Add or Remove Programs
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Scanner Driver/Printer Utility Problems Problem Action Unable to retrieve the Address Book data Check that the USB or Ethernet cable is connected properly. from the printer on the Address Book Editor. Ensure that the printer is turned on. Ensure that the scanner driver is installed on your computer. (The Address Book Editor retrieves the Address Book data via the scanner driver when the printer is connected using a USB cable.) The TWAIN driver cannot connect to the printer. Check that the USB or Ethernet cable is connected properly. If using the network connection, check that IP address of the printer is set correctly. To check the IP address, see "Scanning Using the TWAIN Driver." Check whether the printer is turned on. If the printer is turned on, reboot it by turning off the printer and then on again. If a scan application is running, close the application once, restart the application, and then try scanning again. The scanner driver has not been registered on your computer and cannot be accessed from ScanButton Manager. Install the scanner driver. If the scanner driver is installed, uninstall it and then reinstall it again. After the installation of the scanner driver is completed, re-install the ScanButton Manager. Failed to scan your document on the printer Ensure that your computer and the printer is properly connected with the USB via ScanButton Manager. cable. Check whether the printer is turned on. If the printer is turned on, reboot it by turning off the printer and then on again. If a scan application is running, close the application once, restart the application, and then try scanning again. Network connection cannot be used. Connect with the USB cable. Uninstall ScanButton Manager from Control Panel→ Add or Remove Programs (Programs and Features in Windows Vista® and Windows® 7) on your computer and then re-install it again. Failed to create an image file via ScanButton Ensure there is sufficient space in your hard disk. Manager. Uninstall ScanButton Manager from Control Panel→ Add or Remove Programs on your computer and then re-install it again. Failed to initialize ScanButton Manager. Uninstall ScanButton Manager from Control Panel→ Add or Remove Programs on your computer and then re-install it again. Failed to execute ScanButton Manager. Uninstall ScanButton Manager from Control Panel→ Add or Remove Programs on your computer and then re-install it again. An unexpected error occurred on ScanButton Manager. Uninstall ScanButton Manager from Control Panel→ Add or Remove Programs on your computer and then re-install it again. Other Problems Problem Condensation has occurred inside the printer. Action This usually occurs within several hours after you heat the room in winter. This also occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment. 546 Troubleshooting Guide