Epson BrightLink 585Wi User Manual - Page 217

Solutions When the Interactive Pens Are Slow or Difficult to Use If the pens are difficult to use or respond too slowly, try the following solutions: • For easier operation, hold the pen perpendicular to the projection surface. • For the best performance, connect your computer to the projector using a VGA or HDMI cable for display and the USB cable for interactivity. • If you are using USB display in Windows, you may need to disable Windows Aero in the Epson USB Display Settings program on your computer. • If you are having difficulty double-clicking in Mac OS X, go to the Preferences menu, select the Mouse Tracking Speed option and reduce the double-click speed. • If you are projecting over a network, see the EasyMP Network Projection Operation Guide for performance adjustment instructions. Parent topic: Solving Interactive Problems Solutions When the Interactive Pens Cause Interference or Unwanted Effects If the pens are causing interference or unwanted effects, try the following solutions: • When both pens are used at the same time, make sure they are approximately 4 inches (10.16 cm) apart. • Do not rest the pens on the image area of an interactive table, to avoid interference with your computer's mouse. • Make sure that nothing is blocking the direct line to the infrared site. Parent topic: Solving Interactive Problems Solutions When Network Alert E-Mails are Not Received If you do not receive an e-mail alerting you to problems with a projector over the network, try the following solutions: • Make sure the projector is turned on and connected to the network correctly. (If an error shut down the projector, it cannot send an e-mail.) • Make sure you set up the projector e-mail alert settings correctly on the projector's network Mail menu or in the network software. • Set the Standby Mode setting to Communication On so the network software can monitor the projector in standby mode. Parent topic: Solving Problems 217