HP LaserJet Enterprise MFP M630 LaserJet Analog Fax Accessory 500 - Fax Guide - Page 131
Problems with receiving faxes, Digital Sending and Fax
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Problem Cause Solution No fax address book button appears. The fax address book feature has not been enabled. Use the HP MFP Digital Sending Software Configuration utility to enable the fax address book feature. Not able to locate the Fax settings in HP Web Jetadmin. Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu. Select Digital Sending and Fax from the drop-down menu. The header is being appended to the top of the page when I have overlay enabled. The fax will append the overlay header This is normal operation. to the top of a page when overlay is set, when the fax has been forwarded. Have a mix of names and numbers in the recipients box. This is normal for both names and numbers to appear, depending on where they are from, the fax address book lists names, and all other databases list numbers. Normal, no action required. My one page fax prints as two pages. The fax header is being appended to the top of the fax, pushing text to a second page. If you want your one page fax to print on one page, set the overlay header to overlay mode or adjust the Fit to page setting. Document stops feeding in the middle of faxing. There might be a jam in the ADF. If there is a jam, see the product user guide for instructions on clearing jams. The volume for sounds coming from the The volume setting needs to be fax accessory is too high or too low. adjusted. Problems with receiving faxes Incoming fax calls are not being answered by the fax accessory (no fax detected). Cause Solution The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting. The phone cord might not be connected properly, or the phone cord is not working. Check the installation. Make sure you are using the phone cord that came with the fax accessory. The phone line might not be working. Disconnect the fax accessory from the phone jack, and connect a phone. Try to make a phone call to ensure the phone line is working. A voice-messaging service might be interfering with the fax accessory's ability to answer calls. Do one of the following: ● Discontinue the messaging service. ● Get a phone line dedicated to fax calls. ● Decrease the rings-to-answer for the fax accessory to a number less than the rings-to-answer for the voice mail. Faxes are transmitting or being received very slowly. Cause Solution You might be sending or receiving a very complex fax, such Complex faxes take longer to be sent or received. as one with many graphics. ENWW Solve fax problems 119