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HP LaserJet Enterprise MFP M630 LaserJet Analog Fax Accessory 500 - Fax Guide - Page 57

Problems with sending faxes, Solve fax problems

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Problems with sending faxes Problem Cause Solution Faxes quit during sending. The fax machine to which you are sending might be malfunctioning. Try sending to another fax machine. Your phone line might not be working. Disconnect the fax accessory from the phone jack, and connect a phone. Try to make a phone call to ensure the phone line is working. Your phone line might be noisy or poor quality Try using a lower baud rate to improve the reliability of transmission. See maximum baud rate setting. A call-waiting feature might be active Verify that the fax telephone line does not have an activated call-waiting feature. A call-waiting notice can interrupt a fax call in progress, which causes a communication error. The fax accessory is receiving faxes but is not sending them. If the fax accessory is on a PBX system, the PBX system might be generating a dial tone the fax accessory cannot detect. Disable the detect dial tone setting. There might be a poor phone connection. Try again later. The fax machine to which you are sending might be malfunctioning. Try sending to another fax machine. Your phone line might not be working. Disconnect the fax accessory from the phone jack, and connect a phone. Try to make a phone call to ensure the phone line is working. Outgoing fax calls keep dialing. The fax accessory automatically redials a fax number if the Redial on Busy option is set to on or if the Redial On No Answer is set on. This is normal operation. If you do not want the fax to retry, set Redial on Busy to 0 and set Redial On No Answer to 0. Faxes you send are not arriving at the receiving fax machine. The receiving fax machine might be turned off or might have an error condition, such as being out of paper. Call the recipient to make sure the fax machine is turned on and ready to receive faxes. A fax might be in memory because it is waiting to redial a busy number, or there are other jobs ahead of it waiting to be sent. If a fax job is in memory for either of these reasons, an entry for the job appears in the fax log. Print the fax activity log, and check the Result column for jobs with a Pending designation. Problems with receiving faxes Incoming fax calls are not being answered by the fax accessory (no fax detected). Cause Solution The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting. ENWW Solve fax problems 45

Section	Page
Overview	13
Introduction	14
HP LaserJet Analog Fax Accessory 500 features	15
Parts included with the fax accessory	16
HP Color LaserJet CM3530 MFP Series	17
Install the fax accessory in the HP Color LaserJet CM3530 MFP Series	18
Connect the fax accessory to a phone line	23
Verify fax operation	23
Required fax settings	23
Fax Configuration Wizard	23
Fax setup menu	24
Set or verify the date and time	24
Set, verify, or change the country/region	24
Set the fax header	25
Remote fax configuration	26
Web browser	26
HP Web Jetadmin	26
HP MFP Digital Sending Software Configuration Utility	26
Fax settings	28
Send fax settings	28
Fax dialing settings	28
Set the modem volume	28
Set the dialing mode	28
Set the redial interval	29
Set redial-on-busy	29
Set redial-on-no-answer	29
Set the dial tone detection	30
Set the overlay header (outgoing faxes)	30
Set a dialing prefix	30
General fax settings	31
Activate Fax Number Confirmation	31
Set the JBIG compression mode	32
Change the sharpness setting	32
Change the background setting	32
Change the light/dark setting	33
Activate Fax Number Speed Dial Matching	33
Set the error correction mode	33
Set billing codes	33
Default job options	34
Set the outgoing fax resolution	34
Original sides	35
Notification	35
Content orientation	36
Original size	36
Image adjustment	37
Optimize text/picture	37
Job build	38
Blank page suppression	38
Receive fax settings	39
Fax receive setup	39
Set the ringer volume	39
Enable or disable the fax printing schedule	39
Block incoming faxes	40
Create a blocked-fax list	40
Remove numbers from the blocked-fax list	41
Clear all numbers from the blocked-fax list	41
Initiate polling receive	41
Default job options	42
Change notification settings	42
Stamp received faxes (incoming faxes)	42
Set fit-to-page	43
Set the paper tray	43
Fax archive and forwarding	43
Archive faxes	44
Set fax forwarding	44
Use fax	46
Fax feature screen	46
Send a fax	47
Send a fax - enter numbers manually	47
Send a fax using speed dial	49
Search a speed-dial list by name	49
Send a fax by using phone book numbers	49
DSS fax phone book search	50
Cancel a fax	51
Create or delete speed dial lists	51
Create a speed dial list	51
Delete a speed dial list	51
Delete a single number from the speed dial list	52
Add a number to an existing speed dial list	52
Voice Calls and Retries	52
Fax Call Report	52
Fax Activity Log	52
T.30 Report	53
Secure settings	53
Change your PIN	53
Use Fax over VoIP networks	53
Solve fax problems	55
Check fax accessory status	55
Fax feature is not operating	55
General fax problems	56
Problems with sending faxes	57
Problems with receiving faxes	57
Error codes	59
Fax error messages	59
Send-fax messages	61
Receive-fax messages	62
Fax logs and reports	63
Print the fax call report	63
Schedule fax call report printing	63
Print the fax activity log	64
Print the billing code report	64
Clear the fax activity log and billing code report	65
Print the blocked fax list report	65
Print the speed dial list report	65
Service settings	65
Settings in the Initial Setup menu	65
Settings in the Troubleshooting menu	66
Settings in the Resets menu	67
Firmware upgrades	67
HP Color LaserJet CM 4540 MFP Series, HP Color LaserJet Enterprise M4555 MFP Series, HP LaserJet Ent ...	69
Install the fax accessory	70
Install the fax accessory in the HP Color LaserJet CM4540	70
Install the fax accessory in the HP Color LaserJet M4555 MFP Series	73
Install the fax accessory in the HP LaserJet Enterprise 500 MFP Series	77
Install the fax accessory in the HP LaserJet Enterprise 500 Color MFP Series	79
Install the fax accessory in the HP LaserJet Enterprise M725 MFP Series	83
Connect the fax accessory to a phone line	86
Verify fax operation	86
Required fax settings	86
Fax Setup Wizard	86
Set or verify the date and time	87
Set or verify the date/time format	88
Remote fax configuration	89
Web browser	89
HP Web Jetadmin	89
HP MFP Digital Sending Software Configuration Utility	89
Fax settings	91
Send fax settings	91
Fax dialing settings	91
Set the fax dial volume	91
Set the dialing mode	91
Set fax send speed	92
Set the redial interval	92
Set redial on error	93
Set redial-on-busy	93
Set redial-on-no-answer	94
Set the dial tone detection	94
Set a dialing prefix (if required)	94
General fax send settings	95
Activate Fax Number Confirmation	95
Enable PC fax send	95
Fax header	96
Set the error correction mode	96
Default job options	97
Image preview	97
Set the outgoing fax resolution	98
Original sides	98
Notification	99
Content orientation	99
Original size	100
Image adjustment	100
Optimize text/picture	101
Job build	101
Blank page suppression	102
Billing codes	102
Set billing codes	102
Receive fax settings	103
Fax receive setup	103
Set the ringer volume	103
Set rings-to-answer	103
Set fax receive speed	104
Set ring interval	104
Set ring frequency	105
Advanced image processing settings	105
Adjust sharpness	105
Erase edges	106
Automatic color detection	106
Automatic page cropping	107
Automatic image orientation	107
Automatic tone adjustment	108
Enable or disable the fax printing schedule	108
Block incoming faxes	109
Create a blocked-fax list	109
Delete numbers from the blocked-fax list	109
Default job options	110
Notification	110
Stamp received faxes (incoming faxes)	110
Set fit-to-page	111
Set the paper selection	111
Set the output bin	112
Set the sides	112
Set the paper tray	112
Fax archive and forwarding	113
Enable fax archiving	113
Enable fax forwarding	113
Polling	114
Enabling polling through the EWS	114
Initiate polling receive	114
Use fax	115
Fax feature screen	115
Status message bar	116
Send a fax	116
Send a fax by entering numbers manually	117
Send a fax using speed dial	118
Search a speed-dial list by name	118
Send a fax by using fax address book numbers	119
Cancel a fax	119
Cancel the current fax transmission	119
Cancel pending faxes	120
Receive faxes	120
Create or delete speed dial lists	120
Create a speed dial list	120
Delete a speed dial list	122
Delete a single number from the speed dial list	123
Add a number to an existing speed dial list	124
Voice Calls and Retries	125
Fax Call Report	125
Fax Activity Log	126
T.30 Report	126
Scheduling fax printing (memory lock)	126
Use Fax over VoIP networks	126
Solve fax problems	128
Is your fax set up correctly?	128
What type of phone line are you using?	128
Are you using a surge-protection device?	129
Are you using a phone company voice-messaging service or an answering machine?	129
Does your phone line have a call-waiting feature?	129
Check fax accessory status	129
Fax feature is not operating	130
General fax problems	130
Problems with receiving faxes	131
Problems with sending faxes	132
Error codes	133
Fax error messages	133
Send-fax messages	135
Receive-fax messages	137
Fax reports	138
Fax activity log	138
Billing code report	139
Blocked fax list report	139
Speed dial list report	139
Fax call report	139
Clear the fax activity log	139
Service settings	139
Settings in the Troubleshooting menu	139
Settings in the Resets menu	140
Firmware upgrades	140
Service and support	141
Hewlett-Packard limited warranty statement	142
Customer support	143
Specifications	145
Fax accessory product specifications	146
Replacement parts and accessories	147
Regulatory information	149
Environmental Product Stewardship Program	150
Protecting the environment	150
Plastics	150
Material restrictions	150
Disposal of waste equipment by users	150
For more information	150
Declaration of conformity	151
FCC regulations	153
Additional FCC statement for telecom products (US)	154
Japan Telecom Mark	154
Telephone Consumer Protection Act (US)	155
Canadian DOC regulations	156
Industry Canada CS-03 requirements	156
EU Statement for Telecom Operation	157
New Zealand Telecom Statements	158
EMI statement (Taiwan)	159
VCCI statement (Japan)	159
EMC statement (China)	159
EMC statement (Korea)	160
Substances Table (China)	161

Match case Limit results 1 per page

Problems with sending faxes

Problem

Cause

Solution

Faxes quit during sending.

The fax machine to which you are

sending might be malfunctioning.

Try sending to another fax machine.

Your phone line might not be working.

Disconnect the fax accessory from the

phone jack, and connect a phone. Try

to make a phone call to ensure the

phone line is working.

Your phone line might be noisy or poor

quality

Try using a lower baud rate to improve

the reliability of transmission. See

maximum baud rate setting.

A call-waiting feature might be active

Verify that the fax telephone line does

not have an activated call-waiting

feature. A call-waiting notice can

interrupt a fax call in progress, which

causes a communication error.

The fax accessory is receiving faxes but

is not sending them.

If the fax accessory is on a PBX

system, the PBX system might be

generating a dial tone the fax accessory

cannot detect.

Disable the detect dial tone setting.

There might be a poor phone

connection.

Try again later.

The fax machine to which you are

sending might be malfunctioning.

Try sending to another fax machine.

Your phone line might not be working.

Disconnect the fax accessory from the

phone jack, and connect a phone. Try

to make a phone call to ensure the

phone line is working.

Outgoing fax calls keep dialing.

The fax accessory automatically redials

a fax number if the Redial on Busy

option is set to on or if the Redial On No

Answer is set on.

This is normal operation. If you do not

want the fax to retry, set Redial on Busy

to 0 and set Redial On No Answer to 0.

Faxes you send are not arriving at the

receiving fax machine.

The receiving fax machine might be

turned off or might have an error

condition, such as being out of paper.

Call the recipient to make sure the fax

machine is turned on and ready to

receive faxes.

A fax might be in memory because it is

waiting to redial a busy number, or

there are other jobs ahead of it waiting

to be sent.

If a fax job is in memory for either of

these reasons, an entry for the job

appears in the fax log. Print the fax

activity log, and check the

Result

column for jobs with a

Pending

designation.

Problems with receiving faxes

Incoming fax calls are not being answered by the fax accessory (no fax detected).

Cause

Solution

The rings-to-answer setting might not be set correctly.

Check the rings-to-answer setting.

ENWW

Solve fax problems